Browse > Article
http://dx.doi.org/10.13106/jafeb.2021.vol8.no4.1021

The Effects of Psychological Climate Factors on Job Performance in Joint-Stock Commercial Banks in Vietnam  

VUONG, Bui Nhat (Faculty of Business Administration, Tay Do University)
PHUONG, Nguyen Ngoc Duy (International University - Vietnam National University Ho Chi Minh City)
TUSHAR, Hasanuzzaman (College of Business Administration, International University of Business Agriculture and Technology)
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.4, 2021 , pp. 1021-1032 More about this Journal
Abstract
This research identifies the main factors of the psychological climate that directly affect the performance of banking employees in Vietnam. Besides, this research also takes into consideration the differences in gender, age, educational level, and income on working performance. A survey was obtained from 207 employees working at joint-stock commercial banks and the analysis was handled with SPSS 20 software supports. The result shows that the measurement scales meet the requirements of validity and reliability. Regression analysis demonstrates that there are four factors directly affecting the working performance: friendliness, personal development and learning opportunities, straight and open communication, and the support from the senior management. These four factors have created a healthy psychological climate in the banks, where employees will feel comfortable and happy to improve work performance. Furthermore, this research has found that the higher the income, the more efficiently employees will work. The results of this research contribute to the measurement scale of working environment factors. At the same time, this research also proposes some recommendations for organizational managers to build a reasonable working environment that can inspire a sense of mental comfort for employees to work at their full capacity and to achieve the highest performance.
Keywords
Psychological Climate; Job Performance; Joint-Stock Commercial Banks; Vietnam;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Aguinis, H., & O'Boyle Jr., E. (2014). Star performers in twentyfirst century organizations. Personnel Psychology, 67(2), 313-350. http://doi:10.1111/peps.12054   DOI
2 Alessia. (2011). Psychological climate and its relation to work performance and well-being: The mediating role of Organizational Citizenship Behavior (OCB). Baltic Journal of Psychology, 12(1-2), 4-12.
3 Dessler, G. (2019). Fundamentals of human resource management (5th ed.). New York, NY: Pearson.
4 Drucker, P. (2006). What executives should remember? Harvard Business Review, 84, 144-152.
5 Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam. Sustainability, 12(5), 1857. https://doi.org/10.3390/su12051857   DOI
6 Irwan, P., Siswoyo, H., & Beni Agus, S. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7(6), 387-397. https://doi.org/10.13106/jafeb.2020.vol7.no6.387   DOI
7 Jaffe, D. T. (1995). The healthy company: Research paradigms for personal and organizational health. In: S. L. Sauter & L. R. Murphy (Eds.), Organizational risk factors for job stress (pp. 13-39). Washington, DC: American Psychological Association.
8 James, L. A., & James, L. R. (1989). Integrating work environment perceptions: Explorations into the measurement of meaning. Journal of Applied Psychology, 74(5), 739-751. http://doi:10.1037/0021-9010.74.5.739   DOI
9 James, L. R., & Jones, A. P. (1974). Organizational climate: A review of theory and research. Psychological Bulletin, 81(12), 1096-1112. http://doi:10.1037/h0037511   DOI
10 Park, Y.-H. (2020). Career competencies and perceived work performance. Journal of Asian Finance, Economics and Business, 7(6), 317-326. https://doi.org/10.13106/jafeb.2020.vol7.no6.317   DOI
11 Tracy, B. (2006). The psychology of selling: Increase your sales faster and easier than you ever thought possible. Nashville, TN: Thomas Nelson.
12 Parker, I. M., Rodriguez, J., & Loik, M. E. (2003). An evolutionary approach to understanding the biology of invasions: Local adaptation and general-purpose genotypes in the weed verbascum thapsus. Conservation Biology, 17(1), 59-72. https://doi.org/10.1046/j.1523-1739.2003.02019.x   DOI
13 Pradhan, R. K., & Jena, L. K. (2016). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85. http://doi:10.1177/2278533716671630   DOI
14 Rego, A., & Cunha, M. P. E. (2008). Authentizotic climates and employee happiness: Pathways to individual performance? Journal of Business Research, 61(7), 739-752. https://doi.org/10.1016/j.jbusres.2007.08.003   DOI
15 Rousseau, D. M. (1988). The construction of climate in organizational research. In: C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology 1988 (pp. 139-158). Oxford, UK: John Wiley & Sons.
16 Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. In: Psychological Management of Individual Performance (pp. 1-25).
17 Vuong, B. N., & Giao, H. N. K. (2020). The impact of perceived brand globalness on consumers' purchase intention and the moderating role of consumer ethnocentrism: An evidence from Vietnam. Journal of International Consumer Marketing, 32(1), 47-68. http://doi:10.1080/08961530.2019.1619115   DOI
18 Al-Hroot, Y. A., Al-Qudah, L. A., & Alkharabsha, F. I. (2020). The impact of horizontal mergers on the performance of the Jordanian banking sector. Journal of Asian Finance, Economics and Business, 7(7), 49-58. https://doi.org/10.13106/jafeb.2020.vol7.no7.049   DOI
19 Whetten, D. A., & Cameron, K. S. (2020). Developing management skills. New York, NY: Addison-Wesley, Wheelan.
20 Robbins, S. P., & Judge, T. A. (2018). Essentials of organizational behavior. Harlow, UK: Pearson Education Limited.
21 Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In: M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, 2nd ed., pp. 687-732). Palo Alto, CA: Consulting Psychologists Press.
22 Bambang, J., Titi, L., & Azidatur, R. (2020). Budgetary partici-pation, organizational commitment, and performance of local government apparatuses. Journal of Asian Finance, Economics and Business, 7(7), 379-390. https://doi.org/10.13106/jafeb.2020.vol7.no7.379   DOI
23 Barkhi, R., & Kao, Y. C. (2011). Psychological climate and decision-making performance in a GDSS context. Information & Management, 48(4), 125-134. https://doi.org/10.1016/j.im.2011.02.003   DOI
24 Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort and performance. Journal of Applied Psychology, 81, 358-368. https://doi.org/10.1037/0021-9010.81.4.358   DOI