• 유통과학연구
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• 제15권10호
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• pp.51-63
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• 2017

Purpose - The current study examines the shopping behavior of Chinese tourists who purchase Korean cosmetics when visiting Korea, based on expectancy-disconfirmation of shopping satisfaction and brand attitude toward Korean cosmetics. A moderating effect of consumer conformity on the relationships between cosmetics selection factors and two dimensions of disconfirmation - expectation and performance is also examined. Research design, data, and methodology - We conducted a survey with 250 Chinese tourists who visited Jeju, Korea and had purchased Korean cosmetics during their stay. Excluding 43 respondents' inputs because of incomplete answers and missing values, 207 responses were used in the final analysis. All hypotheses were tested using structural equation model (SEM). Results - We found that the Chinese tourist expectations had positive impact on their satisfaction, and the factors for cosmetic selection had a positive effect on shopping satisfaction and brand attitude. A moderating effect of consumer conformity was found to be significant. Conclusions - Given the significantly increased demand for Korean cosmetics from Chinese tourists, Korean cosmetics firms need to better understand cosmetics selection attributes and preference of Chinese tourists, which can provide a guideline to develop retail stores and distribution outlets for Chinese tourists.

• 유통과학연구
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• 제17권11호
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• pp.63-72
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• 2019

Purpose: Black Friday is a globally used as a promotion event. A lot of South Korean retailers also have used it as their promotion concepts. But South Korean Consumers' response to Black Friday has never been investigated academically. This study examined Black Friday shopping of South Korean consumers, including experiences, perceptions, motives and shopping mechanism. Research design, data and methodology: To verify the purposes of this research, a survey was conducted with 462 participants. This study analyzed descriptive features of experiences, perceptions and motives and developed and tested the model of shopping mechanism. Results: South Korean consumers perceive Black Friday as one of the credible marketing tactics offering a big price discount. They have generally positive perceptions and shopping experiences toward Black Friday. The key motive of Black Friday shopping is for saving cost. In addition, for South Korean consumers, perceived deal value, perceived innovativeness, saving cost motive and fun motive are important antecedents of shopping on Black Friday, and attitude toward Black Friday plays a mediating role between antecedents and shopping behavior. Conclusions: The findings of this study provide practical and theoretical insight to understand the impact of Black Friday in South Korea.

• 융합정보논문지
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• 제9권2호
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• pp.75-84
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• 2019

연구의 목적은 미국 온라인 쇼핑몰에서의 고객 충성도에 영향을 미치는 변인들을 분석해보는 것이다. 이를 위해 본 연구는 사이트 품질, 사이트에 대한 만족, 태도 그리고 충성도의 관계를 살펴보기 위한 모형을 제안하고, 구조모형방정식을 통해 이를 검증하였다. 미국 소비자 280명의 샘플을 분석에 사용하였으며, AMOS 20.0을 이용하여 확인적 요인분석과 구조방정식 모형 분석을 실시하였다. 제안된 연구 모형은 비교적 양호한 적합도를 보였다. 사이트 품질 중 이용 용이성과 정보 품질은 만족에 긍정적인 영향을 미쳤다. 특히 정보 품질은 태도에도 긍정적인 영향을 미쳐 만족과 태도에 중요한 변수임을 확인하였다. 만족은 태도와 충성도에 유의한 영향을 미쳤으며, 태도 역시 충성도에 유의한 영향을 미쳤다. 즉 사이트에 대한 고객 만족과 호의적인 태도 형성이 결국 사이트의 충성으로 이끌 것이라는 점을 확인하였다. 본 연구는 미국 소비자들의 e-충성도에 대한 이론적 시사점을 제시하였으며, 이를 토대로 실천적인 마케팅 전략이 제안될 수 있다는 점에서 의의가 있다.

• 한국의상디자인학회지
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• 제16권3호
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• pp.15-31
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• 2014

The purpose of this study was to investigate the effects of sociocultural attitudes toward appearance on male consumers' apparel buying behavior and appearance management behavior. The subjects were 353 males aged from 40 to 59 years old. The research method was a survey and the questionnaire consisted of sociocultural attitude toward appearance items, apparel buying behaviors items, appearance management behaviors items, and subjects' demographic characteristics items. The data were analyzed by Cronbach's ${\alpha}$, factor analysis, cluster analysis, multiple response analysis, ${\chi}2$ test, ANOVA and Duncan's multiple range test. The results were as follows. Three dimensions (appearance importance awareness, slimness importance awareness, internalization) were emerged on sociocultural attitude toward appearance, and subjects were divided into 4 groups(receptive, unreceptive, awareness, and internalized group) by this variable. The 4 groups by sociocultural attitude toward appearance showed many differences on apparel buying behaviors and appearance management behaviors. Receptive and internalized group more importantly regarded fashion trend and store display as apparel buying motives, design and trend as selection criteria, and did shopping to buy clothes more often than awareness and unreceptive group. Receptive and internalized group recognized higher the need for various appearance management behaviors and spent more expense to enhance their appearance than other groups.

• 대한가정학회지
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• 제40권5호
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• pp.53-62
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• 2002

The purposes of this study were to examine: 1)the dimensions of online store attitude; 2)the differences in the online store attitude by product category and store type; and 3)the effects of online store attitude on store satisfaction and store loyalty. Data were obtained from an online questionnaire survey to 850 online shoppers who were randomly selected from the panel of an online survey agency, and 615 responses were analyzed. Factor analysis extracted 5 dimensions of store attitude including: process and security; service; promotion and presentation; price and quality; and merchandise. MANOVA revealed a significant difference in the price and quality factor by product category and store type. Multiple regression showed that the effects of price and quality, service, and process and security on store satisfaction were significant. Also, price and quality had a significant direct effect on store loyalty which was also affected by store satisfaction.

• 대한가정학회지
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• 제37권4호
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• pp.41-58
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• 1999

The purposes of this study were 1) to segment the market based on purchase frequency of products such as apparel, food, home electronics, life commodity in department store and low-price retailing, 2) to identify differences among segments in belief and attitude toward each store, purchase frequency of apparel items in each store and demographic variables. The data were collected via a self-administered questionnaire from 274 married women living in Seoul, Korea and analyzed by factor analysis, cluster analysis, one-way ANOVA and x$^2$-test. The results of this study were as follows: First, using cluster analysis on purchase frequency of products in each store, four groups were identified and labeled as department store patronage/ non-purchasers of apparel in low-price retailing(25.2%), purchasers of apparel in department store and low-price retailing(16.8%), low-price retailing patronage(30.3%) and non-purchasers of products in department store and low-price retailing(27.0%). Second, a series of one-way ANOV As revealed significant differences among four segments on beliefs of low-price retailing(four store attributes: price and variety of apparel product, facilities for convenient shopping, promotion, brand-reputation and fashionability of apparel product) and department store(three store attributes: price and variety of apparel product, facilities for convenient shopping and promotion) and attitude toward low-price retailing and department store. Attitude toward each store was yielded using Fishbein's multiattributes model. There were also significant differences among groups in purchase frequency of seven apparel items in low-price retailing and six apparel items in department store, and six demographic and personal variables(age, educational status, type of husband's occupation, monthly income and housing). Finally, the papers discussed manageral implications for each segments as well as theoretical implications.

• 한국의상디자인학회지
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• 제24권3호
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• pp.97-109
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• 2022

The purpose of this study is to examine the structural relationship among the pursuit benefits in clothing materials, the attitude toward natural dyeing products, and the purchase intent among consumers interested in natural dyeing products. For this study, 489 men and women in their 20s to 60s were surveyed, and the data was analyzed using SPSS 23.0 and AMOS 23.0 programs. The findings of the analysis were as follows. First, of the pursuit benefits in clothing materials, function and originality factors had a significant and positive impact on the purchase intent of natural dyeing products. Second, of the pursuit benefit of clothing materials, functions, sustainability, and originality significantly and positively impacted the emotional and cognitive attitude toward natural dyeing products. Third, the emotional and cognitive attitude toward natural dyeing products had a significantly positively impacted the purchase intent. Fourth, in the relationship between the pursuit benefits in clothing materials and the purchase intent of natural dyeing products, the emotional and cognitive attitudes toward natural dyeing products were shown to have partial mediating effects.

• Asia pacific journal of information systems
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• 제13권1호
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• pp.141-170
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• 2003

This study investigates internet shopping behavior of consumers. The rapid growth of the internet shopping markets is solely dependent on the voluntary adoption of internet shopping medium by the personal users. But the studies on this topic are very limited. Based on these facts, this study, recognizing the internet shopping medium as an innovation, studies how consumers understand and use innovative internet shopping medium by applying and extending the technology acceptance model proposed by Davis et. al.(1989). The results of the survey on 947 consumer panel reveal that compatibility, system quality have positive impact on the formation of perceived ease of use. And it is also shown that the perceived ease of use, system quality, and compatibility have positive influence on perceived usefulness, but computer-efficacy has no effect on perceived usefulness. Meanwhile, it is confirmed that perceived usefulness and compatibility have positive effect on attitude toward internet shopping behavior, but perceived ease of use has no effect. In addition, perceived security and social norm, as opposed to the hypotheses, are shown to have no effect on internet shopping behavior. Lastly, applications and related limitations are discussed.

• 한국의류학회지
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• 제47권4호
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• pp.609-624
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• 2023

This study aimed to explore the effects of perceived benefits on consumers' attitudes towards cross-border online shopping websites. We also explore whether and how consumers' COVID-19 anxiety and brand familiarity weaken or strengthen the relationship between these perceived benefits and consumer attitudes. A total 319 items of data were used for the final analysis. The perceived benefits of a website were found to have only an indirect effect on purchase intentions by mediating consumers' attitudes toward the site. Competitive pricing of fashion products directly affected purchase intentions. COVID-19 anxiety was found to have a negative moderating influence on the relationship between perceived enjoyment and consumer attitudes, whereas brand familiarity had a positive moderating effect on both the relationships between perceived usefulness and consumers' attitudes toward the site and between perceived ease of use and their site attitude. This study provides useful insights for international e-tailers in developing marketing strategies that attract international consumers. Academically, we have contributed to the existing literature on the perceived benefits of global online shopping and the moderators of consumers' attitudes towards e-commerce sites.

• 한국유통학회지:유통연구
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• 제10권3호
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• pp.15-36
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• 2005

본 연구는 최근 포털사이트들이 많이 활용하고 있는 제휴를 통한 인터넷 쇼핑서비스에 대하여 전략적 제휴의 한 종류인 판매 제휴의 영역에서 소비자의 종합적인 평가를 나타내는 태도와 제휴 성과 간의 관계를 확인하고자 하였다. 온라인 제휴는 규모 및 활용에서 엄청난 속도로 성장하고 있는 영역임에도 불구하고 학문적인 연구가 거의 없는 상황이다. 따라서 이에 대한 기본적인 메커니즘을 밝히는 것은 학문적으로나 실무적으로 매우 큰 의의를 가진다. 본 연구는 비슷한 방문자수를 가지고 있는 포털사이트들에 입점한 동일 쇼핑몰의 성과가 다르게 나타나고 있음에 착안하여, 이의 원인을 밝히고 사이트 간의 판매 제휴의 성과에 대한 결정 요인을 소비자의 태도 관점에서 살펴 보았다. 연구 결과 온라인 상에서 제휴하는 두 브랜드(사이트)에 대한 개별적인 태도와 이들 두 브랜드 간의 적합성 인지가 제휴를 통해 제공되는 서비스에 대한 태도 및 구매의도에 긍정적인 효과를 미치는 것으로 나타났다. 또한 포털사이트에 대한 태도와는 달리 인터넷 쇼핑몰에 대한 태도는 제휴를 통해 제공되는 서비스에 대한 구매의도에 직접적인 영향을 미치고 있음 발견하였다. 결과적으로 온라인 판매 제휴에 있어서는 각 파트너들(포털 및 쇼핑몰)에 대한 사전적인 태도뿐만 아니라 적합성까지도 아울러 고려해야 한다는 점을 파악할 수 있었다. 특히 포털에 비하여 입점몰에 대한 태도가 구매의도에 큰 영향을 미친다는 점은 포털이 쇼핑몰 파트너를 선정하는데 신중해야 한다는 것을 시사하고 있다. 한편, 제휴를 통해 제공되는 쇼핑서비스에 대한 태도에의 영향력 측면에서 보았을 때, 두 사이트 간의 적합성 인지가 타 요소들에 비하여 영향력이 가장 작은 요인으로 나타나고 있는데, 이는 오프라인과는 구별되는 온라인만의 특성이 잘 나타난 흥미로운 결과이다.