• 한국콘텐츠학회지
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• 제13권1호
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• pp.58-61
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• 2015

• 디지털융복합연구
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• 제12권2호
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• pp.327-333
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• 2014

현재 컴퓨팅 기술은 대부분 웹 기반으로 수행된다. 따라서 사용자는 필요한 자원이나 서비스들을 웹에 등록하고, 찾아 사용할 수 있다. 이러한 서비스들은 단독적으로 사용될 수 있고, 복합적으로 사용될 수 있다. 이것의 복합적 사용은 단위 서비스들의 순서와 연관성이 중요하며, 서비스의 관계를 정의한 온톨로지가 필요하다. 본 논문은 온톨로지를 기반으로 서비스의 연관관계를 정의하고, 이를 통해 서비스를 통합하여 사용할 수 있는 방안을 제안한다. 제안된 방안은 서비스 영역과 데이터 연관 영역으로 구성함으로써 효율적인 서비스 검색이 가능하다.

• 산경연구논집
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• 제8권7호
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• pp.21-29
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• 2017

Purpose - The purpose of this study is to investigate the impact of organizational politics on employees' social network service addiction and how it influences their job satisfaction and organizational citizenship behavior. And this study explores if leader-member exchange can moderate the relationship between organizational politics and social network service addiction. Research, design, data, and methodology - For this, this study collected data from 305 employees in Korean companies through a survey method and uses SPSS 18.0 for hierarchical regression analysis in the hypothesis test. Results - First, organizational politics increases immersion, compulsion and association among the sub-factors of social network service addiction. Second, each phenomena of social network service addiction such as salience, compulsion and association decrease each relevant factors of job satisfaction and organizational citizen behavior. Third, compulsion and association among the sub-factors of social network service addiction play the mediating roles between organizational politics and each relevant factors of job satisfaction/organizational citizen behavior. Finally, some of sub-factors of leader-member exchange decrease the effect of each characteristics of organizational politics on immersion, compulsion and association among the sub-factors of social network service addiction. Conclusions - This study provides some of managerial implications to corporate executives who try to manage organizational attitude.

• 대한가정학회지
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• 제47권7호
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• pp.73-82
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• 2009

The purpose of this study was to examine the effect of perceived justice associated with service recovery on perceived service quality, and the relationships among perceived service quality, customer satisfaction and behavioral intentions in online apparel shopping contexts. Justice theory provided the theoretical framework for this study. The research strategy employed an online survey methodology. Online shoppers (N=669) who had experiences in service failure and dissatisfactions completed a questionnaire. The model of the study was tested by structural equation modeling (SEM) and the results of SEM revealed positive effect of perceived justice regarding service recovery on perceived service quality, positive effect of perceived service quality on customer satisfaction, and positive effect of customer satisfaction on behavioral intention. The results of this study have implications for online retailers. Online retailers need to understand the importance of service recovery by which service failures are managed.

• 한국디지털건축인테리어학회논문집
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• 제13권4호
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• pp.87-94
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• 2013

While the society becomes older, the quality growth on the service adequate to seniors is required. The service design is highlighted as a measure to improve the quality of service. And actually, success cases through the service design in various areas are globally introduced. In this study, a research is conducted to develop a service scenario to expand seniors' communication by applying the service design methodology. To analyze seniors' behaviors related to the communication, profiles are established by performing interviews with professionals and the qualitative survey to seniors. And based on the profiles, an idea workshop is conducted with multi-disciplinary experts to develop ideas for seniors' communication. The representative service is drawn by refining ideas. And the detailed service scenario and the video prototype are developed by concentrating one service scenario. The developed service scenario is anticipated to be utilized as a base material to develop services to expand seniors' communication in the future.

• 대한가정학회지
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• 제49권7호
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• pp.1-11
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• 2011

This study identified the use types of a home help service and the level of service quality and reviewed the extent of their effects on consumer satisfaction. As a result of measuring the service quality in terms of support, assurance, reliability, empathy and responsiveness, a high overall reliability was demonstrated in the service. The consumer satisfaction with the home help service was discovered as being high, in general. Meanwhile, with the female research participants, the lower the service fee was perceived to be, the higher the consumer satisfaction. The quality assessment items concerning support and reliability were found to be important variables which were influential on consumer satisfaction. Therefore, it has been shown to be imperative to prepare political alternatives regarding the development of the service standard in order to protect user's rights, offer relevant information, and ensure reliability in the home help service.

• 대한가정학회지
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• 제31권3호
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• pp.89-100
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• 1993

Recently, comprehensive financial service system based on individual, households' economic security and financial independence has emerged as a professional service system in America, while it has not been studied in our country. In order to develop conceptual model of Financial Service System, this paper reviewed ; 1) the concept of financial problem divided into tow dimension, such as financial resource and financial demand, 2) theories of financial service system, further this work also included the identification of relations between financial problem and financial service system.

• 한국철도학회논문집
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• 제19권3호
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• pp.351-362
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• 2016

본 연구의 목적은 고속철도 역사시설 및 열차서비스 전반에 관한 서비스 만족도를 측정하여 고객만족에 영향을 미치는 주요 서비스요인을 도출하고 그 관계를 밝히는 데 있다. 이를 위해 고속철도 이용객 202명을 대상으로 설문을 수행하여 분석한 결과, 역사 및 열차 관련 서비스에 관한 설문문항 63개 중, 주차관련서비스, 역사편의시설관련서비스, 발권서비스, 열차 내 서비스, 열차 내 환경 등의 다섯 가지 주요 서비스요인이 도출되었다. 구조방정식모형을 통한 가설검증 결과, 주차관련서비스는 열차 내 서비스에 직접적인 영향을 미치지 않으며, 그 외 역사편의시설 및 발권서비스는 열차 내 서비스 및 환경에 각각 긍정적인 영향을 미치는 선행요소로 나타났다. 또한 열차 내 서비스와 환경요인은 고객의 만족을 강화시키는 주요한 변수로 검증되었다. 따라서 역사시설 및 열차서비스의 경험은 철도서비스만족에 긍정적인 영향을 미치는 것을 알 수 있었다.

• 디지털콘텐츠학회 논문지
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• 제15권5호
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• pp.569-577
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• 2014

사용자는 시간적, 공간적 상황에 따라 다양한 정보를 요구한다. 상황변화에 맞는 서비스 정보를 제공하는 것이 중요하다. 그러므로 사용자의 행동 및 서비스 이력의 최신정보를 기반으로 마이닝하여 최적의 서비스를 사용자에게 제공해야 한다. 본 논문에서는 시공간 정보 및 서비스 정보 온톨로지를 기반으로 사용자의 서비스 사용 이력을 이용하여 연관 있는 서비스 규칙을 탐색하기 위한 마이닝 방법을 제안한다. 이를 위해 서비스 온톨로지 계층에 대한 레벨 교차 기반의 연관 서비스 규칙을 발견한다. 제안된 마이닝 방법은 일정한 시간과 공간에 대한 시기별, 위치별, 연령별에 대한 연관 서비스 패턴을 발견할 수 있으므로 사용자의 상황변화에 양질의 서비스를 제공할 수 있는 기반이 된다.

• 가족자원경영과 정책
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• 제3권2호
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• pp.33-50
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• 1999

The purpose of this study is to analyze the relationship of housewives’sense of ancestral service and behavior and to verify the how housewives’value orientation affects the sense of ancestral service and behavior. The data are collected from 393 housewives in urban. The statistics used for the analysis are Cronbach’$\alpha$, Frequency, Percentage, Mean, SD, and Multiple Regression Analysis. The results are summarized below: First, among the variables, degree of fate-control orientation is the most, on the contrary, material orientation is the lowest. Second, value orientation variables that affect sense and behavior of ancestral service are material orientation and gender equilibrium orientation. Third, the behavior of ancestral service is more traditional than sense of ancestral service. Fourth, cause-and-effect variable which affect behavior of ancestral service are education level, religion(Buddhism, Catholicism), employment status, number of children, health, daughter in -law’s ranking, sense of ancestral service, and value orientation, which affect the direct or direct and indirectly. Especially sense of ancestral service variable is the most important mediation one. We expect further studies on the sense of ancestral service and behavior with precise scale and sampling.