• 제목/요약/키워드: Angry

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Factors that Affect Depression and Anxiety in Service and Sales Workers Who Interact With Angry Clients

  • Park, Jungsun;Kim, Yangho
    • Safety and Health at Work
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    • 제12권2호
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    • pp.217-224
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    • 2021
  • Introduction: We evaluated depression and anxiety in service and sales workers from Korea who interacted with angry clients to identify factors that mediated and moderated depression and anxiety in these workers. Methods: This was a secondary analysis of data from the fifth Korean Working Conditions Survey conducted in 2017. A structural equation model was used for mediation and moderation analysis. Results: Service and sales workers who had more interactions with angry clients had increased risk for depression and anxiety. Experiencing clients' adverse behaviors (acute episodes) mediated the relationship between interacting with angry clients (a chronic situation) on depression and anxiety. Job satisfaction and managers' support moderated the relationship between interacting with angry clients and mental health problems. Conclusion: We suggest that employers of service and sales workers should recruit staff based on their aptitude for such work, thus ensuring job satisfaction, and train them to deal with angry clients in such a way that they experience less emotional burden. Employers should also make bylaws requiring managers to directly take care of adverse social behavior by clients. Furthermore, a sociocultural campaign to prevent adverse social behavior by clients is also needed.

분노 및 슬픔 상황에서 아동의 정서조절 동기와 정서조절 전략 (Children's Motives and Strategies for Emotional Regulation in Angry and sad Situations)

  • 이지선;유안진
    • 아동학회지
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    • 제20권3호
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    • pp.123-137
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    • 1999
  • This study investigated the influence of audience type (mother or close friend) age, and gender on children's goals and strategies for emotional regulation in angry and in sad situations. Hypothetical vignette methodology was used with 314 children in grades 5 and 7. In angry situations, all boys and all 5th grade children regulated anger more with instrumental motives while 7th grade girls showed more prosocial motives. Children showed more prosocial and rule oriented motives with peers and relational motives with mothers. In angry situations, children used aggression regulation strategies more toward peers and activity regulation strategies more toward mothers. Children's age and sex explained sadness regulation motives better than audience type with peers, but children used more activity regulation strategies with mothers in sad situations. When sad, fifth graders used more verbal and facial expression strategies than 7th graders while boys used more activity regulation strategies than girls.

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영어 감정발화와 중립발화 간의 운율거리를 이용한 감정발화 분석 (An analysis of emotional English utterances using the prosodic distance between emotional and neutral utterances)

  • 이서배
    • 말소리와 음성과학
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    • 제12권3호
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    • pp.25-32
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    • 2020
  • 본 연구는 영어 발화에 나타난 7가지 감정들(calm, happy, sad, angry, fearful, disgust, surprised)을 분석하고자 감정발화(672개)와 감정중립 발화(48개)와의 운율적 거리를 측정하였다. 이를 위해 외국어 발음평가에 사용되었던 방법을 적용하여 음의 높낮이(Hz), 음의 강도(dB), 음의 길이(sec)와 같은 운율의 3요소를 유클리디언 거리로 계산하였는데 기존연구에서 더 나아가 유클리디언 거리계산 정규화 방법, z-score 방법 그리고 z-score 정규화 방법을 추가해 총 4가지 그룹(sqrF0, sqrINT, sqrDUR; norsqrF0, norsqrINT, norsqrDUR; sqrzF0, sqrzINT, sqrzDUR; norsqrzF0, norsqrzINT, norsqrzDUR)의 방법을 분석에 사용하였다. 그 결과 인지적 측면과 음향적 측면의 분석 모두에서 유클리디언 운율거리를 정규화한 norsqrF0, norsqrINT, norsqrDUR이 일관성 있게 가장 효과적인 측정방법으로 나타났다. 유클리디언 거리계산 정규화 방법으로 감정발화와 감정중립 발화를 비교했을 때, 전반적으로 감정에 따른 운율의 변화는 음의 높낮이(Hz)가 가장 크고 그다음 음의 길이(sec), 그리고 음의 강도(dB)가 가장 작게 나타났다. Tukey 사후검증 결과 norsqrF0의 경우 calm

농촌 여성노인들의 화병 유병율과 관련요인 (Prevalence and Related Factors of Hwabyung for the Aged Woman in Rural Community)

  • 김혜경;박재용
    • 한국보건간호학회지
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    • 제18권2호
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    • pp.234-242
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    • 2004
  • The purpose of this study was study to prevalence and related factors of Hwabyung for the aged woman in rural community. A self-administered questionnaire survey was carried out for 616 Aged Woman Living in Uiseong County from March 1 to April 20, 2004. Collected data was analyzed by the $x^2-test$. The result of this study was as follows: Prevalence rate of Hwabyung was $13.3\%$ in Aged Woman Living in Rural Community. The factors of agricultural village feminine Hwabyung were personality, husbands. Prevalence rate this Hwabyung was high if a husband had angry work wife's personality was blunt and a wife had angry her husband. The reason to have got angry at a husband was liquor, a whoring. personality problem. It is necessary that community supports the aged woman and she develops own personality for development of own personality and solution of husband's problem in oder to low prevalence rate of Hwabyung for the aged woman in rural community.

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Symptoms of Oral Mucosal Diseases and Vocational Preference Inventory

  • Park, Hye Sook
    • Journal of Oral Medicine and Pain
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    • 제43권1호
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    • pp.8-15
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    • 2018
  • Purpose: The purpose of this study was to assess the association of vocational interest and personality with oral mucosal diseases. Methods: Three hundred and fifty eight college students in Gyeonggi-do completed Vocational Preference Inventory L form and a questionnaire and collected data were analyzed by R program. Results: The prevalence of symptoms of oral mucosal diseases showed no significant difference among six vocational personality types. Compared to subjects with good or fair general health status, a significantly increased percentage of subjects with bad general health status showed herpetic stomatitis (p<0.01), oral malodor (p<0.01), and glossodynia (p<0.0001). Prevalence of taste disturbance increased significantly as the score of emotional instability (${\beta}=0.0438$, p=0.0082), anxiety (${\beta}=0.038$, p=0.0174), angry hostility (${\beta}=0.0398$, p=0.0061), depression (${\beta}=0.0443$, p=0.0035), and impulsiveness (${\beta}=0.0358$, p=0.0186) increased. Subjects who strongly felt oral malodor revealed significantly higher mean scales of scores of anxiety and angry hostility than subjects who did not feel oral malodor (p<0.05). Subjects who strongly felt oral malodor manifested significantly higher mean scales of scores of anxiety than subjects who slightly felt oral malodor (p<0.05). Conclusions: Taste disturbance was affected by emotional instability, anxiety, angry hostility, depression, and impulsiveness. Oral malodor was related to anxiety and angry hostility. Therefore, psychological aspects of taste disturbance and oral malodor could be evaluated by Vocational Preference Inventory L form.

아동의 공감발달 및 관련변인 (A Study on Empathic Development in Korean Children)

  • 연진영
    • 아동학회지
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    • 제9권2호
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    • pp.29-59
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    • 1988
  • Empathy was defined in this study as the vicarious affective response of a person to the perceived experience of another. The purpose of this study was to study the relationship between empathic development of children and intimacy with parents, socio-economic status, and children's empathic response to specific affective situations happy, sad, angry and fearful. The subjects for this study were 8-, 10-, and 12-year-old children attending an elementary school located in Seoul. Among the subjects, 158 boys and 149 girls lived with their parents, and 20 boys and 35 girls were reared in orphanges. They were from a residential area with higher, middle, and lower class families. The instruments consisted of two modified empathy measures and two questionnaires developed by the researcher. One of the empathy measures was based on Feshbach & Roe's affective situation test for empathy. In order to determine the eight themes, 20 children were interviewed individually about situations that made them "happy, sad, angry, and afraid". From the pool of responses, eight themes representing happy, sad, angry and fearful situations were selected. Each story consisted of a series of three pictures accompanying narration. Another modified empathy measure was developed by the researcher based upon Bryant's empathy scale. This measure consisted of 17 statements describing happy, sad, angry and fearful situations. The items in this scale were selected from a pilot study. The two questionnaires developed by the researcher were to test children's intimacy for their parents and feminity. The data was analyzed with T-test and F-test. Children's intimacy with their parents, particularly, son's intimacy with their mothers, was a significant variable in empathic development. Children living with their parents had higher scores on Feshbach & Roe's Empathy Test than those brought up in orphanages. In general, the older the children the higher the empathy score. Girls were more empathic than boys on Bryant's scale. The subjects showed their highest empathy score in the sad, and the lowest in the fearful situation. The older the children the higher the empathy score in the sad and angry situations. These results reflected children's life experiences and cultural differences. Particularly, mother-son intimacy found in this study contrasts with the mother-daughter intimacy found in American studies.

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아동의 정서적, 인지적 조망수용능력의 발달에 관한 연구 (The Development of Children's Emotional and Cognitive Perspective-taking Ability)

  • 김정진;최경숙
    • 아동학회지
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    • 제12권1호
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    • pp.5-20
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    • 1991
  • The purpose of this study was to investigate developmental tendencies and age-related differences in the relationship between children's cognitive and emotional perspective-taking ability. The subjects were 4-year-old (N=60), 6-year-old (N=60) and 8-year-old (N=60) children. In each group, there were an equal number of boys and girls. Feshbach & Roe's child perspective-taking ability test was modified for this study. The test included four facial expression cards and six different stories inducing three types of emotion: happy, sad and angry. This experiment consisted of a 3 (age) by 3 (emotional stories: happy, sad and angry) factorial design. The dependent measures were two response types: emotional and cognitive perspective-taking ability. The results showed that both cognitive and emotional perspective-taking ability increased with age. Happy emotional perspective-taking ability developed earlier than sad and angry perspective-taking ability. The correlation between cognitive and emotional perspective-taking ability increased with age.

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상반된 감성에 따른 안면 움직임 차이에 대한 분석 (Analysis of Facial Movement According to Opposite Emotions)

  • 이의철;김윤경;배민경;김한솔
    • 한국콘텐츠학회논문지
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    • 제15권10호
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    • pp.1-9
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    • 2015
  • 본 논문에서는 Kinect 카메라를 통해 촬영된 영상 처리를 통해 상반된 감성 자극 관점에서 안면 움직임의 차이를 분석하는 연구를 진행하였다. Russell의 2차원 감성 모델에서 원점 대칭 위치에 존재하는 두 상반된 감성인 "Sad - Excitement", "Contentment - Angry" 감성을 유발하기 위해 피험자에게 시각자극과 청각자극을 동시에 제공하였다. Kinect Face Tracking SDK에서 제공되는 121개 특징점으로 구성된 안면 active appearance model에서 안면 움직임을 잘 표현하는 31개의 주요 특징점 주변의 화소 변화를 측정하였다. 안면 근육의 비선형적 움직임 문제를 해결하기 위해 지역 이동 기반 최소거리 결정 방법(local minimum shift matching)을 사용하였다. 분석 결과, sad 감성에서는 우측 안면 움직임이 많이 나타났고, excitement 감성에서는 좌측 안면 움직임이 많이 나타남으로써 두 상반된 감성 자극에 대한 안면 움직임의 위치 또한 상반된 결과를 보였다. 또한 "Contentment" 감성에서는 좌측 안면 움직임이 많이 나타났고, "Angry" 감성에서는 안면의 좌우 구분 없이 움직임이 나타남으로써, 두 상반된 감성 자극에 대해서는 우측 안면에서 차이를 확인할 수 있었다.

SIEM과 OWASP-ZAP및ANGRY-IP취약점분석모듈과 연동구현 (SIEM OWASP-ZAP and ANGRY-IP Vulnerability Analysis Module and Interlocking)

  • 윤종문
    • 융합보안논문지
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    • 제19권2호
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    • pp.83-89
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    • 2019
  • 정보보안 컴플라이언스 및 보안규정에 의거 분기 및 정기적 형태의 네트웍 시스템 대상 취약점 점검은 사이버침해공격대응을 위해 상시 실시간 개념으로 발전시킬 필요성이 대두 된다. 이를 위해 상시 운용 관리 체계인 ESM/SIEM을 기반으로 공개된 취약점분석 점검TOOL과의 연동구현 으로 개념 검증 시 새로운 해킹공격대응 방안이 될 것으로 판단된다. 취약점점검모듈은 표준화된 이벤트 속성 관리와 운용의 편이성 취약점데이터의 글로벌 공유측면에서 공개SW Module인 owasp zap/Angry ip등을 SIEM 체계에 해당취약점모듈과의 연동 설계 구현방식으로 연구 검토 결과 web 및 network 대상 해당 취약점 모듈에 의해 점검이벤트가 SIEM 콘솔로 전송 모니터 되는 것으로 입증 되었다. 현재 사이버 관제실에서 운용중인 ESM 및 SIEM 시스템을 기반으로 해당 개념을 최적화 적용 운용할시 상용 취약점 툴 구매 비용문제와 패턴 및 버전관리에 대한 한계성 등을 고려할시 본연구가 효율적 측면으로 검토됨과 동시에 현 정보보안 컨설턴트에 의한 취약점분석결과 와 본 연구 사안으로 결과 등에 대해 상호 비교 분석 운용할시 사이버 침해공격에 대한 발전적인 개념으로 판단되므로 이에 대한 관련 사안에 대해 논고하고자 한다.

한국무용 감기 동작 시 표현하고자 하는 감정에 따른 운동역학적 차이 (Kinetic Analysis of Gam-ki in the Korean Traditional Dance during Expressing Different Emotions)

  • 조남규;오성근
    • 한국운동역학회지
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    • 제25권2호
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    • pp.207-218
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    • 2015
  • Objective : The purpose of this study was to investigate the characteristics of Gam-ki (double-arm winding) depending on the emotion being expressed. Gam-ki is one of the basic movements of Korean traditional dance. Method : We selected three Korean traditional dancers who belong to National Dance Company of Korea. They were asked to express four different emotions (anger, joy, sadness, and neutral) while performing Gam-ki. We analyzed elapsed time and time ratio, size of movement, ground reaction forces and ground impulses. Results : During Gam-ki the elapsed time for each phase as well as for one cycle was longest when "sadness" was expressed then followed by "neutral" and then "angry" and "joy." Except for the ankle in/eversion, the ROMs of the lower limb joints seem not to be an emotion-characteristic factor. The ROMs of the upper limb joints were largest when "anger" was expressed. Neck rotation is associated with expressing negative emotions ("angry" and "sadness"). For medial-lateral GRF "angry"> "joy" > "neutral" > "sadness" was in order. Therefore, it can be regarded as a factor indicating the activity of the emotion.