• Title/Summary/Keyword: An evaluation item

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Can't See the Trees for the Forest? Why IS-ServQual Items Matter

  • Rabaa'i, Ahmad A.;Tate, Mary;Gable, Guy
    • Asia pacific journal of information systems
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    • v.25 no.2
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    • pp.211-238
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    • 2015
  • Despite longstanding concern with the dimensionality of the service quality construct as measured by ServQual and IS-ServQual instruments, variations on the IS-ServQual instrument have been enduringly prominent in both academic research and practice in the field of IS. We explain the continuing popularity of the instrument based on the salience of the item set for predicting overall customer satisfaction, suggesting that the preoccupation with the dimensions has been a distraction. The implicit mutual exclusivity of the items suggests a more appropriate conceptualization of IS-ServQual as a formative index. This conceptualization resolves the paradox in IS-ServQual research, that of how an instrument with such well-known and well-documented weaknesses continue to be very influential and widely used by academics and practitioners. A formative conceptualization acknowledges and addresses the criticisms of IS-ServQual, while simultaneously explaining its enduring salience by focusing on the items rather than the "dimensions." By employing an opportunistic sample and adopting the most recent IS-ServQual instrument published in a leading IS journal (virtually, any valid IS-ServQual sample in combination with a previously tested instrument variant would suffice for study purposes), we demonstrate that when re-specified as both first-order and second-order formatives, IS-ServQual has good model quality metrics and high predictive power on customer satisfaction. We conclude that this formative specification has higher practical use and is more defensible theoretically.

A Study on the Evaluation of Improvement Factors of Tug Services in Korea (우리나라 예선 서비스 개선요인 평가에 관한 연구)

  • Yeou, Young-Hun;Ryoo, Dong-Keun
    • Journal of Navigation and Port Research
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    • v.37 no.5
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    • pp.559-565
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    • 2013
  • The purpose of this study is to prioritize improvement factors of the tug services in terms of the structural problem, operating system and the present condition of the tug at each port in Korea. It was identified that the tug operating system needs to be mostly improved among the improvement factors of the tug services in Korea. In addition, free contract and rotating system were found to be important factors which need to be improved comparing to other factors such as service quality, tug rules, operating practices of council for tug operation and customer factor. The service attitude of the tug companies was regarded as an important element. And the tug entry system appeared to be an important item. Finally, laws relating to tug business needs to be revised which allow new tug companies enter into the market. As the result of AHP analysis for tug systems and service improvement factors, some fundamental changes of tug operation systems are urgently needed.

A Study on the Operation Strategy of Physical Distribution System of a Low Inventory Turnover Item (저회전 품목의 물적분배시스템 운용전략에 관한 연구)

  • Kim, Byeong-Chan;Yang, Hyo-Seok;Yang, Dae-Yong
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2008.06a
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    • pp.99-103
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    • 2008
  • An operational strategy for inventory control on finished goods in the distribution system has been given attention to many enterprises and many studies regarding this field have been done and is also on-going currently. It handling large scale of smallness type are so the requisition of customer which is various that over it continues more full scale merit. therefore, It is a tendency that many of enterprise is handling small scale of smallness type for environment change confrontation. but It is not easy for the enterprise to In customer demand diversification suiting because too need many cost. In addition, at enterprise charge extra weight because remainder inventory is causes of defective stock for a inefficient problem solution. this paper is rationalization of stock cost decrease for comparison evaluation of small scale quantity handling of singleness type and small scale quantity handling of largeness type.

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A Simple Metric for Assessing the Severity of Partial Discharge Activity Based on Time-Sequence-Analysis-Discharge Level Patterns

  • Stewart Brian G;Yang Lily;Judd Martin D;Reid Alistair;Fouracre Richard A
    • Transactions on Electrical and Electronic Materials
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    • v.7 no.6
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    • pp.313-318
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    • 2006
  • This paper introduces a partial discharge (PD) severity metric, S, based on the evaluation of time-sequence PD data capture and resulting Time-Sequence-Analysis Discharge (TSAD) level distributions. Basically based on an IEC60270 measurement technique, each PD event is time stamped and the discharge level noted. By evaluating the time differences between a previous and subsequent discharge, a 3D plot of time-sequence activity and discharge levels can be produced. From these parameters a measurement of severity, which takes into account dynamic or instantaneous variations in both the time of occurrence and the level of discharge, rather than using standard repetition rate techniques, can be formulated. The idea is to provide a measure of the severity of PD activity for potentially measuring the state of insulation within an item of plant. This severity measure is evaluated for a simple point-plane geometry in $SF_{6}$ as a function of gap distance and applied high voltage. The results show that as the partial discharge activity increases, the severity measure also increases. The importance of future investigations, quantifications and evaluations of the robustness, sensitivity and importance of such a severity measurement, as well as comparing it with typical repetition rate assessment techniques, and other monitoring techniques, are also very briefly discussed.

A Study on Web Vulnerability Risk Assessment Model Based on Attack Results: Focused on Cyber Kill Chain (공격 결과 기반의 웹 취약점 위험도 평가 모델 연구: 사이버 킬체인 중심으로)

  • Jin, Hui Hun;Kim, Huy Kang
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.31 no.4
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    • pp.779-791
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    • 2021
  • Common web services have been continuously targeted by hackers due to an access control policy that must be allowed to an unspecified number of people. In order to cope with this situation, companies regularly check web vulnerabilities and take measures according to the risk of discovered vulnerabilities. The risk of these web vulnerabilities is calculated through preliminary statistics and self-evaluation of domestic and foreign related organizations. However, unlike static diagnosis such as security setting and source code, web vulnerability check is performed through dynamic diagnosis. Even with the same vulnerability item, various attack results can be derived, and the degree of risk may vary depending on the subject of diagnosis and the environment. In this respect, the predefined risk level may be different from that of the actual vulnerability. In this paper, to improve this point, we present a web vulnerability risk assessment model based on the attack result centering on the cyber kill chain.

Assessment of Masks Used by Healthcare Workers: Development and Validation of a Mask Qualitative Assessment Tool (MQAT)

  • Gharibi, Vahid;Cousins, Rosanna;Mokarami, Hamidreza;Jahangiri, Mehdi;Keshavarz, Mohammad A.;Shirmohammadi-Bahadoran, Mohammad M.
    • Safety and Health at Work
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    • v.13 no.3
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    • pp.364-371
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    • 2022
  • Background: Respiratory masks can provide healthcare workers with protection from biological hazards when they have good performance. There is a direct relationship between the visual specifications of a mask and its efficacy; thus, the aim of this study was to develop tools for qualitative assessment of the performance of masks used by healthcare workers. Methods: A mixed-methods design was used to develop a qualitative assessment tool for medical face masks (MFM) and particle filtering half masks (PFHM). The development of domains and items was undertaken using observation and interviews, the opinions of an expert panel, and a review of texts and international standards. The second phase evaluated the psychometric properties of tools. Finally, the validated Mask Qualitative Assessment Tools (MQAT) were used to assess six samples from 10 brands of the two types of masks. Results: MQAT-MFM and MQAT-PHFM shared 42 items across seven domains: "cleanliness," "design," "marking, labeling and packaging," "mask layers," "mask strap," "materials and construction," and "nose clip." MQAT-MFM included one additional item. MQAT-PHFM included another nine items associated with an eighth "Practical Performance" domain, and the valve version had another additional "Exhalation Valve" domain and six items. The evaluation indicated 80% compliance for MFM and 71% compliance for PFHM. "Marking, labeling and packaging" and "Layers" were associated with the least compliance in both types of masks and should be checked carefully for defining mask quality. Conclusion: MQAT can be used for immediate screening and initial assessment of MFM and PHFM through appearance, simple tools, and visual inspection.

Design of Scenario Creation Model for AI-CGF based on Naval Operations, Resources Analysis Model(I): Evolutionary Learning (해군분석모델용 AI-CGF를 위한 시나리오 생성 모델 설계(I): 진화학습)

  • Hyun-geun, Kim;Jung-seok, Gang;Kang-moon, Park;Jae-U, Kim;Jang-hyun, Kim;Bum-joon, Park;Sung-do, Chi
    • Journal of the Korea Institute of Military Science and Technology
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    • v.25 no.6
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    • pp.617-627
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    • 2022
  • Military training is an essential item for the fundamental problem of war. However, there has always been a problem that many resources are consumed, causing spatial and environmental pollution. The concepts of defense modeling and simulation and CGF(Computer Generated Force) using computer technology began to appear to improve this problem. The Naval Operations, Resources Analysis Model(NORAM) developed by the Republic of Korea Navy is also a DEVS(Discrete Event Simulation)-based naval virtual force analysis model. The current NORAM is a battle experiment conducted by an operator, and parameter values such as maneuver and armament operation for individual objects for each situation are evaluated. In spite of our research conducted evolutionary, supervised, reinforcement learning, in this paper, we introduce our design of a scenario creation model based on evolutionary learning using genetic algorithms. For verification, the NORAM is loaded with our model to analyze wartime engagements. Human-level tactical scenario creation capability is secured by automatically generating enemy tactical scenarios for human-designed Blue Army tactical scenarios.

Berg Balance Scale Score Classification Study Using Inertial Sensor (관성센서를 이용한 버그균형검사 점수 분류 연구)

  • Hong, Sangpyo;Kim, Yeon-wook;Cho, WooHyeong;Joa, Kyung-Lim;Jung, Han-Young;Kim, K.S.;Lee, S.M.
    • Journal of rehabilitation welfare engineering & assistive technology
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    • v.11 no.1
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    • pp.53-62
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    • 2017
  • In this paper, we present the score classification accuracy of BBS(Berg Balance Scale) which is the most commonly used balance evaluation tool using machine learning. Data acquisition was performed using the Noraxon system and an inertial sensor of Noraxon system was attached to the body in 8 locations (left and right ankle, left and right upper buttocks, left and right wrists, back, forehead). Based on the 3-axis accelerometer of the inertial sensor, the feature vector STFT(Short Time Fourier Transform) and SAM(Signal Area Magnitude) were extracted. Then, the items of the BBS were divided into static movement and dynamic movement depending on the operation characteristics, and the feature vectors were selected according to the sensor attachment positions which affect the score for each item of the BBS. Feature vectors selected for each item of BBS were classified using GMM(Gaussian Mixture Model). As a result of the accuracy calculation for 40 subjects, 55.5%, 72.2%, 87.5%, 50%, 35.1%, 62.5%, 43.3%, 58.6%, 60.7%, 33.3%, 44.8%, 89.2%, 51.8%, 85.1%, respectively.

Development of a Test of Science Inquiry Skills for Elementary School Fifth and Sixth Graders (초등학교 고학년 학생의 과학 탐구능력 측정을 위한 평가 도구 개발)

  • Song, Kyoung-Hye;Lee, Hang-Ro;Lim, Cheong-Hwan
    • Journal of The Korean Association For Science Education
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    • v.24 no.6
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    • pp.1245-1255
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    • 2004
  • The purpose of this study is to develop a valid and reliable evaluating instrument for elementary school fifth and sixth graders. The instrument is developed through R&D procedure, which includes two checks of science specialist and two field trials of the instrument. Evaluating items are content-free for each science inquiry skill. Each science inquiry element is based on SAPA and the 7th curriculum. This study has selected 10 science inquiry skills(observing, classifying, measuring, predicting, inferring, recognizing of a problem, controlling variables, interpreting data, drawing a conclusion, designing an experiment), formulated a clear definition of the elements of science inquiry skills, and established the objectives of evaluation. The content areas are divided into three categories, material and energy, life and environment, and the earth and circulation. Each category contains 10 items. So the instrument consists of 30 items. The content validity of items, objectivity of the scoring keys, and clarity of the items has been checked twice by specialists in science education. At the same time, two field trials were performed to produce the reliability of the instruments, discrimination index, and item difficulty index. The instrument has the content validity is 91.6%, reliability 0.79, objectivity 93.3%, discrimination index 0.30, and item difficulty index 66.1%.

A Study on the Improvement of Pedestrian Facilities by the Use of Importance-Performance Analysis (중요도-만족도분석을 통한 보행자시설 개선에 관한 연구)

  • Lee, Chang Hee;Kim, Myung Soo;Jo, Kyeong Nam
    • Journal of Korean Society of Transportation
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    • v.32 no.6
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    • pp.628-637
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    • 2014
  • The purpose of this study is to investigate the actual conditions of the mobility convenience facilities for pedestrians and their perception of the facilities, and thereby provide fundamental material necessary to establish a strategy of improving mobility convenience facilities. This study tried to analyze the characteristics of the mobility convenience facilities for pedestrians. Based on previous studies and "Report of Mobility Facilities of the Mobility Handicapped", this study first chose the evaluation items related to mobility convenience facilities, and then conducted a questionnaire survey and Importance-Performance Analysis (IPA). According to the study results, first, the item that needs intensive improvement was sidewalks, and the detailed indicators for sidewalks were walking safety, convenient facilities for the disabled, and pavement in order. Secondly, the items that need to be maintained were bus and crossroad. Thirdly, the low-ranking items were under-passageway and pedestrian overpass. And lastly, the items that need to be controlled were facilities for passenger terminals and bus terminals. Based on the comprehensive IPA result, this researcher judged the actual use conditions of the mobility convenience facilities in Buyeo-gun, Chungcheongnamdo. Therefore, it was found that it would be urgent to improve the direct walking environment on sidewalks. In this aspect, for future policy decision and facility maintenance, it is desirable to put the item in priority in terms of investment and come up with an improvement strategy.