• Title/Summary/Keyword: Airport Service

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A Study for Increasing Satisfaction of Transfer Facilities, Services & Transit Tour by Analyzing Air Passengers' Behaviors (항공여객 특성분석을 통한 환승시설·서비스 및 환승투어 만족도 제고 연구)

  • Kim, Kwang-Ok;Kim, Kee-Woong;Kim, Kwang-Il;Kim, Nam-Sun;Park, Sung-Sik
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.23 no.2
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    • pp.89-97
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    • 2015
  • The volume of transfer passengers now faces a crisis because the number of Chinese and Japanese passengers, the majority of transfer through Korea, is decreasing. This paper is analyzing the their air travel behaviors as well as characteristics of their transfer behaviors at airport. According to the research, it is suggested that transfer passengers perceive the importance of duty-free stores but their satisfaction of using duty-free stores during their transfer at Icheon airport was proven to be low. Considering the characteristics of transfer service quality at Incheon airport, waiting time of transfer is important but not satisfactory for them. Moreover, information of free transfer tour to city downtown and paid-in transfer tour for medical tourism is not known very well among North East Asian passengers. Thus, it is necessary to do detailed research of North East Asian transfer passengers, who have transferred through Incheon airport more than twice a year, to find out their exact needs of transfer tour in Korea.

A Case Study of Oversea's Low Cost Carrier Terminal (LCCT) for Hub Network Competitiveness (허브경쟁력 강화를 위한 해외 저가항공사 터미널(LCCT) 활용 사례연구)

  • Hwang, Sung-Youn;Kim, Jong-Hyun;Park, Sung-Sik;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.4
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    • pp.15-24
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    • 2014
  • Low Cost Carrier(LCC)s in Asia Pacific market are expected to record high growth due to the expansion of Open Sky Policy among Korea, Japan, China and South East Asia. As everybody is aware of, LCC is not only saving flight cost but also creates differentiating business model by reducing unnecessary services such as F&B and in-flight duty free sales services. Booming LCCs in Asian market will cause not only Incheon airport but also other local airports in Korea to compete heavily to attract LCCs. For example, Air Asia Group with more than 200 fleet has expanded its alliance network throughout Asia. Therefore this paper has researched a new business model operating a LCC terminal for the hub airport competitiveness. According to analysis result of case study, it was found out, considering increasing airline demand next decade, Incheon airport and other domestic airports in Korea had better change an existing terminal into a LCC Terminal(LCCT) to differentiate airport services and expand its hub network. That is because of economic feasibility, first of all, of securing hub and spoke networking capabilities with airlines and finally of developing commercial facilities customizing LCC passengers' demand.

Comparison of Airport Emergency Plans in Korea and Japan and Survey of Emergency Response of Airline Employees at Check-in Counter (한·일 공항비상계획 비교 및 체크인카운터의 항공사 직원 비상대응 실태조사)

  • Kwon, Kyum;Kwon, Byung Hwa;Cheung, ChongSoo
    • Journal of Korean Society of Disaster and Security
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    • v.13 no.2
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    • pp.11-25
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    • 2020
  • This study is a basic study to improve responsiveness in the event of a disaster in the landside area of the Airport Passenger Terminal, and it investigated the airport emergency plan and the status of emergency response in the event of a disaster by the airline's ground staff. The Airport Emergency Plan examined the airport evacuation plan of Korea's Gimpo Airport and Japan's Ministry of Land, Infrastructure, and Transport, confirming that the domestic airport emergency plan was not specific. In addition, a survey of 100 airline ground employees working at check-in counters found that 69% of the respondents were unaware of their role in disaster situations, 90% were not educated in emergency response and 98% were not trained in disaster training in landside areas. Cross-analysis confirmed significant results in the safety of the airport where the service life worked and whether it was a role in the event of a disaster. Therefore, it is suggested that the airport emergency response plan should be improved to improve the ability to respond to disaster sites in the landside area of the airport passenger terminal and that the airline's ground staff should be educated and trained to enhance disaster response.

Exports Trends by Major Ports·Airports and Future Development Direction (주요 항만·공항별 수출액 동향과 향후 발전 방향)

  • Choi, Soo-Ho
    • Journal of the Korea Convergence Society
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    • v.10 no.1
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    • pp.177-186
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    • 2019
  • The purpose of this study is to examine the trend of export growth rate and rate of change by each port/airport in Korea. And to analyze which each port/airport are showing a high growth rate. To this end, Incheon Airport, Busan, Incheon, Ulsan, Gwangyang and Pyeongtaek were selected in order of export value. The analysis period for each port/airport was 200 monthly data from September 2001 to April 2018. Pyeongtaek, Incheon and Gwangyang are relatively larger than Busan and Ulsan in the rate of increase and change. This is because export to China and Southeast Asia has increased more than in the US and Japan. As a result of the analysis, exports from Busan, Incheon Airport and Ulsan have recently been shifted to Incheon Airport, Incheon, Gwangyang and Pyeongtaek. In addition, the export portion of Incheon International Airport, which is an aviation logistics service, is growing more and more. In the west coast era, interest and investment in Incheon, Pyeongtaek and Gwangyang seem to be more needed in preparation for import and export to China, Southeast Asia and North Korea.

A Study on the Evaluation of Service Quality Index for International Airport Using MCJ (MCJ를 이용한 공항서비스 품질지수 평가에 관한 연구)

  • Lee, Seung-Chang;Lee, Gang-Seok
    • Journal of Korean Society of Transportation
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    • v.23 no.1
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    • pp.45-54
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    • 2005
  • The main purpose of this study is located at developing Ominibus Monitoring System(OMS) for the purpose of the internal management, which enable to establish job standards, find out matters to be improved, and appreciate for its treatment in a systematic way. It is through developing subjective or objective estimation tool with use of importance, perceived level, and complex index at international airport by each principal service items, The direction of this study came towards for the purpose of developing a metric analysis tool, utilizing the Quantitative Secondary Data, Analysing Perceived Data through airport user surveys, systemizing the data collection-input-analysis process, making data image according to the graph of results, planning service encounter and endowing control attribution, and ensuring competitiveness at the minimal international standards. It is much important to set up a pre-investigation plan on the base of existent foreign literature and actual inspection to international airport. Two tasks have been executed together on the base of this pre-investigation; one is developing subjective estimation standards for departing party, entering party, and airport residence and the other is developing objective standards as complementary methods. The study has processed for the monitoring services at airports regularly and irregularly through developing software system for operating standards after ensuring credibility and feasibility of estimation standards with substantial and statistical way.

Investigating factors influencing the usage of Korea Immigration Smart Service (공항이용객의 자동출입국심사 시스템 사용의도에 관한 연구)

  • Choi, Jin-Ho;Park, Jin-Woo
    • Proceedings of the Korea Contents Association Conference
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    • 2011.05a
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    • pp.277-278
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    • 2011
  • Traditionally airport users have presented their passport themselves to immigration for entering and leaving countries. To improve the inefficiency of this traditional immigration system, Incheon International Airport (IIA) has introduced automatic immigration system called Korea Immigration Smart Service (KISS). This research investigates airport users' behavioral intentions of KISS. To achieve the research purpose, the conceptual model is developed on the basis of the technology acceptance model. The result from this research can be used for improvement of KISS system.

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Study of Regional Differences Between Attitudes Toward Service and Behavior of Chinese Passengers Using Incheon International Airport (인천국제공항 이용 중국여객의 권역별 서비스 인식 및 행동특성에 관한 연구)

  • Lee, Myeong-U;Choe, Yeon-Cheol;Lee, Su-Mi
    • 한국항공운항학회:학술대회논문집
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    • 2015.11a
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    • pp.231-236
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    • 2015
  • Ever since the permission of overseas travel by the Chinese government in 1983, the Chinese outbound travel market has been growing at an expanding rate. The Republic of Korea has been able to reap great benefits from this growth, and this has been noticeable especially in the aviation market. Chinese passengers count for 23.9% of the total passengers at Incheon International Airport (IIA), and it is no doubt Chinese passengers will remain important customers for IIA. Given the fact that China has such a huge territory and possesses a population of more than 1.3 billion, there rises the need to divide China into smaller regions. By doing so, the different thoughts Chinese passengers have, and the actions they show in terms of travel and airport service consumption according to differing regions can be figured out. With knowledge of the differences, IIA can provide different services to fit Chinese passengers from differing regions, hence increasing the total consumer value and satisfaction rate of IIA. This study has divided China into 5 different regions according to official regional recognition of China, and difference of economical, social factors, etc... With the results obtained from this study, different strategies can be implemented for the 5 regions.

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Analyzing Passenger Arrival Behavior Based on the Spent Time for Airport Access (공항접근시간에 따른 여객의 공항도착 행태분석)

  • 오성열;김원규;박용화
    • Journal of Korean Society of Transportation
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    • v.21 no.4
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    • pp.17-27
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    • 2003
  • In general, an airport access system has influenced on airport terminal operation. The congestion and delay in service facilities at an airport are definitely depended on the patterns of passenger arrival behavior and time spent in a terminal. Therefore, it is necessary to analyze the passenger arrival behavior at an airport to improve the operations at passenger terminal. Passenger arrival patterns to an airport are mainly depended on factors such as the length of access time. reliability of access time. and provision of transport modes, etc. The focus of this paper is to estimate the relationship between the length of access time and passenger's total time spent to board aeroplane. For this, passenger surveys were conducted at the Gimpo International Airport for a large airport and Sacheon Airport for a small size airport. The mathematical relationship between arrival time at an airport prior to the scheduled time of departure(STD) and access time spent was then estimated. It is considered that the results of this study can be used to reduce congestion and delays, thereby to improve the efficiency of the passenger services at the airports.

The Expansion of Bus Networks Connecting Incheon International Airport (인천국제공항 운행버스 노선망의 형성과 그 요인)

  • Han, Ju-Seong
    • Journal of the Korean Geographical Society
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    • v.43 no.4
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    • pp.544-560
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    • 2008
  • This study seeks to clarify the background and factors for the expansion of bus networks that connect Incheon International Airport with its hinterlands. For this research objective, this paper analyzes the relationships among the change of bus routes, competitive transportation modes, passenger fares, and the shortest time distance. Previously, the hinterlands of route bus networks that connect Gimpo International Airport were Seoul metropolitan area, Chungcheong region, Jeonju and Iksan in Jeollabuk-do(province). However, the opening of Incheon International Airport resulted in the expansion of the hinterlands of bus networks to Gangwon-do, Gwangju, and major cities in Youngnam region. Simultaneously, route bus networks also expanded in Seoul metropolitan area. Each bus route connecting Incheon International Airport with its hinterlands was opened by a single bus company or various bus companies. In many cases, due to the uncertainty of revenues or bus company's regional ties, a bus route was opened by various bus companies. In this paper, the analysis of the number of one-way route bus service and density of flight passengers shows that the frequency of the route bus service for Seoul except Gangseo-gu(ward) and for Seoul's satellite cities(Suwon, Seongnam, Anyang, Gunpo, Guri, and Osan) should be decreased. The analysis also shows that the frequency of the route bus services for the other cities, counties(Guns), and wards(gus) should be increased. In Seoul metropolitan area, although route bus fares are more expensive than subway fares, passengers use route bus more frequency than subway because time distance of route bus is shorter than that of subway and subway transfer is inconvenient. In general, outside Seoul metropolitan area, air flight is preferred in the regions that have airports. In contrast, the route bus is preferred in Daegu and other regions that do not have airports.