• 항공산업연구
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• 통권66호
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• pp.45-56
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• 2003

Airlines service is very important so as to overcome the rapid environmental changes of the air transportation market at home and abroad. Author investigates the impact of Determinants on the performance of airlines in all the world. Three variables of performance measurement were used : revenue, net profit, and passengers. Data analyses were based on service ranking, financial and passenger information of the world's top 50 Airlines collected from Business Traveller, World Air Transport Statistics and Airline Business. The findings of this study could be summarized as follows : Service ranking was not related to the airlines performances such as revenue, net profit, passengers and so fourth. But airlines size(employees, fleet size) was related to the airlines performances such as passengers and revenue passenger.

• 디지털융복합연구
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• 제18권6호
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• pp.65-79
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• 2020

중국 경제의 빠른 발전과 더불어 운송 서비스의 가장 중요한 역할을 하는 항공산업은 상당한 발전을 이루고 있다. 이러한 성장에도 불구하고 중국 항공산업에서 상위 항공사만을 대상으로 발전과정을 연구한 논문은 제한적이다. 이러한 측면에서 본 연구에서는 2009년에서 2018년 기간 동안 중국 상위 20위 항공사의 종단적 발전상황에 대한 실증적 연구를 수행하는 것을 연구의 목적으로 하였다. 연구의 방법은 집중도 분석, 허핀달-허쉬만 분석, 지니계수 분석, 전이할당 분석을 활용하였으며, 분석 자료는 물동량 및 여객수를 활용하였다. 집중도 분석, 허핀달-허쉬만 분석 및 지니계수 분석결과, 중국항공사는 탈 집중화 현상을 보이는 것으로 나타났다. 절대성장치 분석결과 중국 항공산업은 여객측면에서는 상위 4개의 항공사가 선점하고 있는 것을 확인할 수 있다. 향후연구에서는 여객 및 화물운송의 틈새시장을 찾는 성장전략 모색이 필요하다.

• Journal of Community Nutrition
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• 제8권3호
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• pp.153-159
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• 2006

The current exploratory study investigates and compares the perceptions of the service quality of in-flight meals through the evaluation of recent consumers (within 2 weeks) of services provided by Korean and foreign-based airlines. Twenty (20) items for measuring service quality were categorized into three factor dimensions of 'food quality', 'employee service', and 'professionalism'. Among these, 'employee service' was rated highest by Korean and foreign-based airlines. When items representing each service quality dimension were analyzed and compared, only the 'food quality' dimension of Korean-based airlines was perceived higher than that of other foreign-based airlines. Findings also revealed a spectrum with some items with higher or lower mean values within each service quality dimension. Results of this study can expectedly be used to benefit both from a theoretical and practical point of view by providing empirical data that measure the service quality of in-flight meal service.

• 산경연구논집
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• 제13권12호
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• pp.9-22
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• 2022

Purpose: Establishing a competitive advantage in the aviation market is essential as the competition among domestic airlines intensifies. Therefore, this study examined the management strategies of both large domestic airlines and low-cost airlines. Research design, data, and methodology: This study classified domestic airlines into Full Service Airlines (FSA) and Low Cost Carriers (LCC), examined each airline's current status and characteristics, and conducted case analyses of FSA and LCC based on Porter's generic competitive strategy. Results: The analyses determined that LCC primarily implemented a cost-advantage strategy, and FSA implemented a differentiation strategy. However, as competition intensified, FSA pursued cost-advantage strategies while establishing LCC through subsidiaries. There are various specific cost reduction methods, including service simplicity, scalability, high utilization, low landing fees, low-cost unit, and point-to-point flight strategies. Conclusions: LCCs are focusing on cost advantage strategies that reduce costs; however, the FSA also runs special price events that are as good as LCCs and are comparable to LCCs on some routes. Furthermore, LCC has recently expanded its mid- and long-distance routes, making competition for long-distance routes with major airlines unavoidable.

• 문화기술의 융합
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• 제9권3호
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• pp.81-94
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• 2023

본 연구는 2022년 Skytrax가 실시한 항공사 평가 중 최상위 등급에 해당하는 카타르 항공, 싱가포르 항공, 에미레이트 항공, ANA 항공과 9위인 대한항공을 대상으로 Twitter 상의 소셜 네트워크 구조를 비교 분석하여 그 차이점을 규명하는 데 목적이 있다. 이를 위해 본 연구는 소셜 네트워크 분석 프로그램인 NodeXL를 활용하였다. 항공사별 소셜 네트워크의 차이를 비교하기 위한 지표로 Vertex, Unique Edges, Single-Vertex Connected Components, Maximum Geodesic Distance, Average Geodesic Distance, Average Degree Centrality, Average Closeness Centrality, 그리고 Average Betweenness Centrality를 활용한 결과, 종합적으로 싱가포르 항공의 소셜 네트워크가 다른 항공사의 것이 비해 강한 연결망을 형성하고 있는 것으로 나타났다. 또한, 항공사별 소셜 네트워크내에서 정보 및 자원의 흐름뿐만 아니라 상호작용에 큰 영향을 미치는 유력자(Influencer)가 누구이며, 어떤 역할을 하는지를 확인 결과에서도 카타르 항공과 싱가포르 항공이 다른 항공사에 비해 우수한 것으로 평가되었다. 본 연구는 이런 분석 결과를 토대로, 항공사의 소셜 네트워크 활용 필요성과 유용성 제고 차원에서 시사점을 제시하였다.

• 한국항공운항학회지
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• 제25권4호
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• pp.178-186
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• 2017

Air travel has become an essential part of the global society and its sustainable development is expected. Airlines profit structure and network operation will be influenced by internalization of external costs like emission charge. This additional cost of the airlines will be directly pose air ticket fare increase and demand of air passenger will be decreased. EU-ETS is a part of environmental binding to airlines fly to EU territory airports. This study analyzes the impact of emission charges by application of EU-ETS on airlines network change. For long-term forecast, a reliable estimation of the future price of carbon dioxide (CO2) will be used.

• Asia pacific journal of information systems
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• 제1권1호
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• pp.165-181
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• 1991

This paper presents a developmental approach undertaken by Asiana Airlines to implement computerized reservation system (CRS), Asiana Airlines is a new entrant into the once monopolized airline business in Korea. As a new entrant, it was absolutely necessary to develop CRS fast to begin the business in a relatively short period of time. By taking the risk of choosing Airline Control System which no airlines has yet implemented CRS with, Asiana Airlines was able to shorten development time considerably as well as integrate CRS with internal management information systems. This enhances system flexibility greatly. It is initially viewed that developing CRS is not to get competitive advantage but to overcome competitive disadvantage at Asiana Airlines. The paper also surveys the changing environment of CRS in general and the future implementation plan for ARTIS(Asiana Airline Reservation and Travel Information System) to be more of a competitive weapon in increasingly competitive international air travel market.

• 유통과학연구
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• 제21권4호
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• pp.21-33
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• 2023

Purpose: To study, analyze, and investigate how to improve the service quality distribution and perceived value of passenger loyalty in low-cost airlines in Thailand. Research Design, data, and methodology: The data was collected from low-cost airline passengers who had used low-cost airlines within Thailand more than twice in the last 12 months. In total, 632 questionnaires were received, representing 97.32%, and in-depth interviews were done using the semi-structured technique. The key informants were either executives or representatives from 4 low-cost airlines operating in Thailand. We utilized structural modeling techniques to examine the data relevant to the investigation. Results: The results show that low-cost airline passengers in Thailand have strong opinions about the perceived value of the passenger loyalty of low-cost airlines within this sector of the Thai air travel industry. The variables were sorted in order of importance and included passenger loyalty, satisfaction, trust, perceived value, and service quality distribution. The relationship between the service quality distribution variables and the significance in relation to passenger loyalty according to low-cost airlines in Thailand showed that service quality distribution had a positive effect on perceived value and that passenger satisfaction has a direct positive effect on passenger loyalty. Conclusions: The 8 QPSTL strategy is successful in terms of service quality distribution and passenger satisfaction, therefore it is an important aspect of low-cost airlines in Thailand.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2005년도 춘계학술발표대회 논문집
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• pp.58-62
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• 2005

LOSA is spreading rapidly over the world to improve safety of the airlines using threat and error management system. LOSA has shown its success on the major improvement on many areas including the riskiest phase called the blue box, which is the busiest during approach and landing. Asiana Airlines has completed data collection in 2004 and round table for the data cleaning, to implement safety change process. The propose of this paper is to introduce the LOSA, ICAO DOC 9803, and the experience of Asiana.

• 한국항행학회논문지
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• 제16권1호
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• pp.131-144
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• 2012

본 연구는 상호 협력적 관계를 형성하여 온 항공사와 여행사가 공급자와 수급자로서 유통경로상의 관계특성요인을 파악하고 갈등과 파트너십 성과에 미치는 영향관계를 규명하여 항공사와 여행사 두 조직이 비즈니스 파트너로서 동반자적 관계를 형성하여 함께 성장할 수 있는 방향을 모색하고자 하였다. 설문조사는 항공사와 여행사 두 조직간 인식의 차이를 규명하고자 양방향 연구(dyadic research)로 진행되었으며 연구결과 항공사와 여행사간 유통관계특성은 갈등에 항공사와 여행사 모두 유의한 영향을 미치는 것으로 나타났으며, 항공사와 여행사간 갈등은 파트너십 성과에 항공사와 여행사 모두 유의한 영향을 미치는 것으로 나타났다. 또한 항공사와 여행사간 유통관계특성은 파트너십 성과에 항공사와 여행사 모두 유의한 영향을 미치는 것으로 나타났다.