• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.2
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• pp.47-58
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• 2016

The cabin service quality expected by customers during the air travel can be the top priority to choose an airline. Customers' perception about cabin service quality evaluation are important for developing differentiated cabin service strategies of airlines, so this study aims to analyze the effect of the cabin service quality on airline image and customer loyalty. For achieving this purpose, literature study and empirical study on cabin service, customer loyalty and airline image were performed together. As a results of research, a high level of the cabin service quality provided by airlines significantly influenced positive images of airlines and customer loyalty. And customers' positive image towards airlines practically had a substantial influence on the improvement of customer loyalty. These study results would help in creating positive images of airlines and securing customer loyalty by developing differentiated and improved cabin service quality strategies of each airline in the limitless competition of the aviation service industry.

• Journal of Korean Society for Atmospheric Environment
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• v.5 no.1
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• pp.79-87
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• 1989

In order to reduce the smoke emission from the in-service city bus, this study was evaluated the particulate reduction efficiency and regeneration ability of the catalitic trap oxidizer (CTO) on the city bus (D0846HM engine) equipped with it. Before the on-road CTO test, the laboratory test of CTO on engine test-bench was performed. Reduction efficiencies of smokes and particulates were 54 and 45%, and those of gaseous pollutants such as carbon monoxide (CO) and hydrocarbons (HC) were 90 and 60%. In order to evaluate the regeneration ability of the CTO by the catalytic oxidation of trapped particulate, field test was performed on the in-service road. The regeneration temperature was 350$^\circ$ which was same with the exhaust temperature of city bus.

• Industrial Engineering and Management Systems
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• v.13 no.2
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• pp.221-230
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• 2014

With the progress and prosperity of commerce and industry, time and money increasingly form an equal partnership. Using air carriers to shorten the round-trip time has become an important choice for many people in the tourism process. Faced with increasing competition within the aviation service environment, airline evaluation criteria and the requirements of customers are gradually dominating the evaluation mechanism for air transport service quality. Over the past few years, attention on the transport quality of service has been primarily focused more on land-based transport, and less on the relevant evaluation criteria of airlines. Many studies have shown that quality of service will directly affect customer satisfaction, resulting in the fact that good quality aviation services have become increasingly important. Therefore, in practical industrial operations with limited resources, there is an urgent need to delve into the assessment guidelines that have an impact on customers when they choose an airline, which can be used as a basis for improving customer satisfaction. Through a literature review and a reliability and validity analysis, this study summarized 19 evaluation criteria, using the purposive sampling method and the decision laboratory method (DEMATEL). In addition, this study viewed the causal relationship between the evaluation criteria and the degree of association as a continuing project for airlines. This study selected appropriate empirical samples from two domestic airlines. The conclusions may provide recommendations for all airlines.

• Proceedings of the National Institute of Ecology of the Republic of Korea
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• v.2 no.1
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• pp.62-69
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• 2021

This study aimed to verify the suitability of an air quality regulating service for wetland ecosystem service evaluation by investigating the effect of reducing particulate matter (PM) on vegetation in wetlands. We installed tunnel-type experimental plots at Yonghwasil Pond in the National Institute of Ecology and set up the input and output of PM by applying the natural vegetation of the relevant wetlands. We took measurements by replicating four different conditions four times each. The air quality regulating service in each experimental plot was measured based on PM10 concentration; further, the difference between the input and the output concentration of PM passing through the Phragmites australis community tunnel was measured using a light scattering method. For the Phragmites australis community in the outdoor conditions and bare land, the PM concentration was measured with the same specifications as tunnel-type experimental plots without setting up the input and output. For the tunnel-type experimental plots, PM10 concentration was significantly lower in the output than in the input. Furthermore, in the outdoor conditions, a comparison between the Phragmites australis community and bare land showed that the concentration was relatively low in the former than in the latter. This confirmed the PM reducing effect due to the blockage and absorption of PM depending on the growth of Phragmites australis. Based on the results of this study, we assessed the air quality regulating service in wetlands as an evaluation indicator.

• Proceedings of the KSR Conference
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• 2006.11b
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• pp.1210-1213
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• 2006

Indoor air quality is an important determinant of human health and comfort. However, the complexity of pollution sources and the multitude of parties responsible for creating indoor exposures makes the improvement of air quality difficult. The KTX HVAC(Heating, Ventilating and Air-Conditioning) system is important facility to provide comfortable environment passenger service. The Ministry of Environment is planning to enforce$\square\square$Indoor Air Quality Management law in Public Facilities$\square\square$in year 2008. Hereupon, the train and the subway are included. In this research air quality in the KTX Train compartment has measured. As a result, The average amounts of PM10(particulate matters), $CO_2$(carbon dioxide)measured $20{\mu}g/m^3$, 1,097ppm in KTX respectively. There are compare to regulation the value is 10% for PM10 and 43% for $CO_2$. Thus, the indoor air quality of KTX train have been proved satisfy the recommendation the Ministry of Environment guidelines.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.7
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• pp.269-277
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• 2020

Bao Loc City is the new tourism destination in Lam Dong province, Vietnam, where more and more tourists have been drawn to pay a visit. This study aims to test the correlative impact of tourism service quality factors on satisfaction of the tourists who have visited Bao Loc City. The key theory used in this study is SERVQUAL scale. The survey sample consists of 350 tourists who stayed overnight in Bao Loc City in the last quarter of 2019; 315 valid survey questionnaires could be used for the analysis. The research applied Cronbach's Alpha, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), structural equation modeling (SEM), and bootstrap test. The results show that the satisfaction of the tourists who have visited Bao Loc City has been affected statistically by three factors: (1) Responsiveness; (2) Reliability; and (3) Empathy, which were ranked by descending importance. Surprisingly, the research found that Tangibles and Assurance do not have an impact on tourists' satisfaction towards Bao Loc City. The research formulates some suggestions to the city policy-makers and the tourism businesses management in Bao Loc City in order to enhance tourists' satisfaction through improving the tourism service quality at Bao Loc City.

• Journal of Korean Society for Quality Management
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• v.48 no.2
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• pp.329-344
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• 2020

Purpose: The purpose of this study is to measure the Airline Educational Service Quality and to find ways to improve the priority factors that need improvement. Methods: The 267 collected data from the survey of K-airline calculate the Potential Customer Service Improvement Index based on the Kano Model, Timko Customer Satisfaction Index and conduct Focus Group Interview. Results: The satisfaction of Airline Educational Service Quality can be improved if instructor operations are intensively managed considering field experience and contents that can be applied in the field. Conclusion: This study would provide useful information about Airline Educational Service Quality and can be applied to map out strategies to improve the satisfaction of the Airline Educational Service.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.1325-1329
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• 2007

Indoor air quality is an important determinant of human health and comfort. However, the complexity of pollution sources and the multitude of parties responsible for creating indoor exposures makes the improvement of air quality difficult. The HVAC(Heating, Ventilating and Air-Conditioning) system is important facility to provide comfortable environment passenger service. The Ministry of Environment is established "Indoor Air Quality Management guidelines in Public Facilities"in December 2006. Hereupon, the train and the subway are included. In this research air quality in the Subway compartment has been measured. As a result, the concentrations of PM10 and $CO_2$ were reached to 93% and 61% of the regulation values, respectively. Thus, the indoor air qualities of subway have been proved that they satisfy the recommended guidelines by the Ministry of Environment.

• The Journal of the Korea Contents Association
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• v.7 no.9
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• pp.194-203
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• 2007

This paper investigates how airline service quality determines airline image and passengers' future behavioural intentions. To investigate the effect of airline service quality, Structural Equation Modeling using a maximum likelihood estimator, was applied to data collected from Korean international air passengers who have used Korean Airlines, Asiana Airlines, and other foreign airline. It was found that there were significant relationships between the variables. The dimension of in-flight service and the dimension of customer and flight related service were each found to have a positive effect on airline image. In addition, airline image had a significant positive influence on Korean international air passengers' future behavioural intentions.

• Journal of Korean Society for Quality Management
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• v.24 no.4
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• pp.141-155
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• 1996

In service industries, it is very hard to transform the quantified factor into qualified one. Nowadays, however, service industries employee various methods developed by the academic society to manage effectively. Therefore, we have focused our research on QFD that is applied to improve the flow of execution in customer complains in Air Lines which can be considered as the representation of Service Industries. QFD is a method of developing new service with response to the demand from customer thanks to the application of QFD. In this paper we decide the priority of the department for executing the customer service of Air Lines. After setting up the relations among departments, we analyze the problems caused by the contact between customers and departments.