• 한국항공운항학회지
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• 제25권4호
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• pp.111-123
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• 2017

This study aimed at finding the ways to improve competitiveness of Korean low cost carriers in the highly competitive air transport market by understanding the relation among the influence of prior knowledge, service quality on customer satisfaction and reuse intention. The result of the research is as the following. At first, the influence of prior knowledge on customer satisfaction and reuse intention was statistically significant. The result indicates that customers who have much prior knowledge are more likely to be satisfied and to reuse. Secondly, the test for finding out the influence of service quality on customer satisfaction and reuse intention was statistically significant also. Thirdly, the results revealed that customer satisfaction positively influenced reuse intension. The influence of service quality on customer satisfaction and reuse intention reached the same research result compared with the existing literature.

• 설비공학논문집
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• 제15권1호
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• pp.67-72
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• 2003

The aim of this paper is to investigate the laws of building service system among the laws of construction and to show alternative proposals against the problems. The result of this paper is to simplify the construction laws which will reduce construction administration complexity and to increase productivity of construction works. Among the construction laws, we must revise mechanical engineers' role because of increasing mechanical system's importance than before. Through this study the author will show the improvement of building service system technology and the quality of construction industry.

• Journal of Korean Society for Atmospheric Environment
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• 제17권E1호
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• pp.25-33
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• 2001

This paper presents an overview of the UK Hydrocarbon Monitoring Network and summarises some of the lessons learnt from running and automated VOC monitoring network in th UK. The paper will describe the operation of the network and the Quality Control and Quality Assurance (QA/QC) procedures used to ensure that the data qality objectives are met. The provision of accurate measurements of ambient air pollutant concentrations is a valuable and high-profile service of Governments, assisting policy decisions and allowing members of the public to be well-informed. The need for such measurements has been increased in the UK by the National Air Quality Strategy and European Air Quality Directives, with the National Networks playing a central role in delivering the information. The Hydrocarbon Network provides measurements directly in support of monitoring requirements for benzene and 1,3-butadiene, and of 23 other hydrocarbon species important for their role in ozone and secondary particulate formation.

• 한국콘텐츠학회논문지
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• 제8권2호
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• pp.164-172
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• 2008

본 연구는 승객들이 인식하는 항공사 서비스 품질에 대한 중요도와 만족도가 어떠한 차이가 있는지를 분석하고 이를 통해 궁극적으로 항공사의 서비스 품질 개선을 위한 기초자료로 활용할 목적으로 수행되었다. 항공사 서비스 품질에 대한 중요도와 만족도를 알아보기 위해 중요도-만족도 분석(Importance-performance analysis: IPA)을 이용하였고, 분석결과 한국 국제선 승객이 인지하고 있는 항공사 서비스 품질에 대한 중요도와 만족도는 차이가 있는 것으로 나타났다. 특히 IPA 결과 한국을 운항하는 항공사들이 무엇보다도 개선을 위한 집중적인 노력을 기울여야 하는 서비스 요인인 승객들이 중요하게 여기고 있지만 실제로 만족하지 못하는 서비스 요인은 '기내식', '좌석의 안락감', '좌석의 폭과 다리를 뻗는 공간', '탑승수속 서비스'인 것으로 분석되었다. 본 연구의 IPA결과를 토대로 항공사들은 강점과 약점을 파악하고 이를 통해 궁극적으로 항공사의 수익을 극대화 할 수 있는 방안을 세워야 할 것이다.

• 한국대기환경학회지
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• 제27권5호
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• pp.569-579
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• 2011

This study evaluated the indoor air quality of 26 government offices located in Seoul. The pollutant samples were taken from Jan. 13th to Jan. 29th and Feb. 20th to Feb. 23rd, 2010 in the offices. The target indoor pollutants for this study were $PM_{10}$, formaldehyde, carbon monoxide, carbon dioxide, total bacteria counts, total volatile organic compounds, radon, nitrogen dioxide, ozone, and asbestos which were controlled by the indoor air quality law for the multiple-use facilities management. The results of this study showed that some pollutants of the 38.5% offices exceeded the standards of the air quality guideline. The correlation analysis of the same pollutants between indoor and outdoor represented that $NO_2$ (r=0.629, p<0.05) and $O_3$ (r=0.459, p<0.01) were significant, however, $PM_{10}$ and CO were not. The correlation analysis between different pollutants showed that CO and TVOC (total volatile organic compounds: r=0.724; p<0.01), CO and $NO_2$ (r=0.674; p<0.01), HCHO and humidity (r=0.605; p<0.01), $CO_2$ and TVOC (r=0.534; p<0.01), TBC (total bacteria counts) and Asbestos (r=0.520; p<0.01) were significant. The energy-saving system of government buildings in winter caused under-ventilated and poor air quality. This study suggests that the concentrations of radon and $CO_2$ should be used as an indicator for monitoring indoor air quality and maintaining effective ventilations.

• 환경영향평가
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• 제5권1호
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• pp.95-105
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• 1996

Meteorological Joint Frequency Function required indispensably in long-term air quality prediction models were discussed for practical application in Korea. The algorithm, proposed by Turner(l964), is processed with daily solar insolation and cloudiness and height basically using Pasquill's atmospheric stability classification method. In spite of its necessity and applicability, the computer program, called STAR(STability ARray), had some significant difficulties caused from the difference in meteorological data format between that of original U.S. version and Korean's. To cope with the problems, revised STAR program for Korean users were composed of followings; applicability in any site of Korea with regard to local solar angle modification; feasibility with both of data which observed by two classes of weather service centers; and examination on output format associated with prediction models which should be used.

• 한국항공운항학회지
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• 제25권2호
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

• 한국병원경영학회지
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• 제27권2호
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• pp.34-43
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• 2022

Objective: Telemedicine service is gaining importance in remote military areas. This study aimed to explore the mediating effect of user satisfaction on the association between military telemedicine service's quality and customer loyalty. Methods: The research data comprised the results of a satisfaction survey on 1,116 military telemedicine satisfaction surveys conducted from November 1 to November 31, 2021. T-tests and ANOVA were analyzed to confirm the difference in satisfaction and loyalty according to the general characteristics of the study subjects. User satisfaction, customer loyalty, and mediating effects were analyzed using multiple linear regression analysis. Results: Among the study subjects, 458 were affiliated with the Army, 68 with the Navy, and 36 with the Air Force. Among the quality of telemedicine service, tangibility, reliability, and empathy affected user satisfaction while reliability and empathy affected customer loyalty. Since the standardized coefficient beta of empathy was 0.150 (P=0.018), it was confirmed that it significantly affected customer loyalty by mediating user satisfaction. Conclusion: The telemedicine service's quality affects users' satisfaction and customer loyalty. Moreover, there was the mediating effect of user satisfaction on the association between telemedicine service and customer loyalty. Therefore, the reliability and reliability of the current telemedicine service can be improved through the replacement of outdated equipment and performance improvement, expansion of medicines in telemedicine units, and improvement of medical services through periodic CS education to increase the customers' satisfaction and loyalty.

• 한국대기환경학회지
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• 제25권2호
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• pp.167-174
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• 2009

The AIRWARE System was developed from one of the EUREKA PROJECT E!3266-EUROENVIRON WEBAIR System. The AIRWARE can nowcast and forecast the air quality of Seoul and Gyeonggi-do regions. To nowcast and forecast concentration of pollutants, MM5, AERMOD/CAMx, and SMOKE Models were used for each meteorologic data, measured data, and emission data. All DB were constructed for 2001 year. The episode analysis and time series analysis were accomplished to analyze the AIRWARE reliability. The simulated results were very well agreed with measured result for measured pollutants and meteorological data. The developed AIRWARE system can analyze with real-time, support web-based air quality information. This information can used with policy data to manage the air quality and prepare reduction plan in air impact assessment or air environmental plan.

• 한국병원경영학회지
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• 제22권4호
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• pp.1-15
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• 2017

This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.