• 제목/요약/키워드: Administrative Staff's

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Antecedents of Corporate Adoption of Social Media and the Role of the Technology Acceptance Model in the Path

  • Lee, Jung Wan;Becker, Kip;Potluri, Rajasekhara Mouly
    • The Journal of Asian Finance, Economics and Business
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    • 제3권2호
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    • pp.67-76
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    • 2016
  • The paper explores determinants of corporate adoption of social media and the role of technology acceptance model in the path. This paper assimilates some components of the technology acceptance dimension and social expectation theories to determine corporate intentions to use social media. Six hundred and forty-eight samples collected from hotel staff in Korea are analyzed using factor analysis, structural equation model techniques and one-way analysis of variance. The results show that corporate needs, social expectations, ease of use and usefulness should be viewed as important antecedents explaining the firm's behavioral intention to use social media. The study also finds that the ease of use and usefulness of the technology acceptance model have positive directional mediation effects in the path diagram.

지역사회복지관 직원 수퍼비전에 관한 질적 연구 (A Qualitative Study on the Staff Supervision at the Community Welfare Center)

  • 이마리아;이경은;김도희
    • 한국산학기술학회논문지
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    • 제18권3호
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    • pp.551-561
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    • 2017
  • 본 연구는 사회복지관에서의 직원 수퍼비전 수행경험을 탐색함으로써 사회복지관 내부 수퍼비전의 실제적인 향상을 꾀할 수 있는 대안을 모색하는 데에 그 목적이 있다. 이를 위해 사회복지관 근무 경험이 5년 이상이고 수퍼바이저 경험이 1년 이상인 10명의 수퍼바이저들을 심층면접하고 그 내용을 분석하는 다중사례연구를 하였다. 이를 통해 도출된 주제어는 '수퍼비전을 도전과 포부로 인식하고 준비하다', '수퍼비전은 혼돈과 좌절만 남겨주다', '수퍼바이저의 성찰과 무한노력으로 결실이 생겨나다'이다. 이에 본 연구는 다음과 같이 수퍼비전의 교육적, 행정적, 지지적 기능에 대한 실천적 제언을 제시하였다. 첫째, 수퍼바이저의 수퍼비전에 대한 교육 기회를 확대하고 수퍼바이지의 교육적 성장과 관련된 수퍼비전 매뉴얼의 보급이 필요함을 교육적 기능에 대한 제언으로 제시하였다. 둘째, 수퍼비전 내부 규정을 마련하고, 이에 따른 수퍼비전을 하고 있는지에 대한 평가할 수 있도록 사회복지관 평가 틀을 전환시켜야 하며, 다양한 수퍼비전 모델을 개발해야 함을 행정적 기능에 대한 제언으로 제시하였다. 셋째, 사회복지가치를 성찰하고 이에 따라 수퍼바이지의 성장 관점에서 지지와 격려를 해야 함을 지지적 기능에 대한 제언으로 제시하였다. 본 연구는 수퍼비전에 대한 포괄적인 제안을 주로 제시하는 양적연구의 한계를 극복하고자 질적 연구방법을 사용하여 지역사회복지관 실천현장에서 수퍼바이저와 수퍼바이지의 관계와 상황까지 포함하는 구체적 개선방안을 모색하였다는데 의의가 있다.

Nepotism Effects on Job Satisfaction and Withdrawal Behavior: An Empirical Analysis of Social, Ethical and Economic Factors from Pakistan

  • SERFRAZ, Ayesha;MUNIR, Zartashia;MEHTA, Ahmed Muneeb;QAMRUZZAMAN, Md.
    • The Journal of Asian Finance, Economics and Business
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    • 제9권3호
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    • pp.311-318
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    • 2022
  • Nepotism practices have had a severe impact on the social, ethical, and economic culture of not only corporations but also countries in the modern world. Nepotism behavior not only discourages the determined and motivated employee, but also has a detrimental impact on the worker's satisfaction, performance, and contribution to the firm's success. This increases economic tensions due to workers' dissatisfaction with their jobs and occasionally withdrawal intentions, resulting in poor economic activity and a decline in society as a whole. The purpose of this study is to see how organizations' nepotism affects individual work happiness, withdrawal behavior, social and ethical values, and the country's economic development. The study's target audience was private-sector employees, including managers, non-managerial staff, and middle and lower-level employees. Convenient sampling was used to ensure that the target population was accessible and available. The findings demonstrated that organizational nepotism causes substantial harm not only to employees but also to businesses and the economy. The employee who is happy with his or her job and working environment is less likely to withdraw.

지역사회 정신 건강 서비스, 자살 전문직 유형에 따른 자살예방행동 준비도 (Preparation to Perform Activities of Suicide Prevention according to Professional Type)

  • 박경란;이경주;권민;염미정;양수
    • 한국보건간호학회지
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    • 제29권1호
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    • pp.40-52
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    • 2015
  • Purpose: This study examined the characteristics of preparation to perform activities of suicide prevention according to professional type. Methods: A structural survey was conducted from Dec. 10, 2012 to Jan. 4, 2013 for 355 participants working at suicide prevention institutions in S city. The data were analyzed in terms of frequency, percentage, mean, standard deviation, t-test, ANOVA, Pearson's correlation coefficient, and multiple regression using SPSS/WIN 18.0. Results: Self-evaluation knowledge of characteristics was a significant distance depending on education and economic status. Participants were classified according to four groups based on professional type; public health nurse, social worker, fire officer, and administrative staff. Significant differences in experiences in suicide, the several items of self-evaluation knowledge, and the preparation to perform activities of suicide prevention were observed according to professional type (p<.05). Correlation among the experience, self-evaluation knowledge and preparation to perform activities of suicide prevention showed a positive correlation in public health nurse, social worker, and administrative staff (p<.05). In all professional types, the variable that predicted preparation to perform activities of suicide prevention was self-evaluation knowledge (p<.001). Conclusion: Tailor-made suicide prevention programs that affect changes in preparation to perform activities of suicide prevention should be developed by professional types.

보건 및 복지영역 서비스 연계에 대한 방문간호사의 인식 (A Study on Visiting Nurses' Perception of the Service Referral between Health and Welfare)

  • 정문희;유인영
    • 보건교육건강증진학회지
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    • 제19권2호
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    • pp.155-167
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    • 2002
  • This study was carried out to grasp visiting nurses' perception of the service referral between health and welfare with a view to providing the basic data for the visiting nursing activities. A questionnaire survey was conducted on public health nurses in 25 health centers in Seoul from Feb. 12, 2001 to Mar. 15, 2001. A total of 151 questionnaires were collected and they were analysed by use of SPSS/WIN 7.5. The results of the survey are as follows. 1. In general, visiting nurses were burdened with heavy workloads. On average, a visiting nurse covered 5 ‘dong's(the smallest administrative unit), 564 households, and 1223 persons. They spent almost a quarter of their working hours moving from home to home and recording the charts after home visiting. They took 30-60 minutes to provide their services when visiting homes. As for the frequency of home visiting, they were following the instructions recommended by the government. However, their services were still wasteful, not skill-oriented, in that they spent more time assessing ‘subjects’ rather than providing their ‘services’ for them. 2. As for the degree of service performance, visiting nurses scored average 2.94 and 2.28 on the four-point scale in the area of health and welfare respectively. The Pearson coefficient between the two variables was high(.56). According as the health services increased, the welfare services increased as well, which showed that the service referral between the two areas should be essential. 3. ‘The necessity of cooperation with social welfare staff’ scored average 4.49, and ‘the degree of cooperation with social welfare staff’ scored average 3.16 on the five-point scale; There was a statistically significant difference (average 1.33) between the two variables. Such a big difference between perception and practice results from the lack of political support that connects the two service areas comprehensively. Therefore it is recommendable to establish a so-called ‘Visiting Nursing Center’ in the ‘dong’ office in order to provide integrated services of health and welfare at once in cooperation with social welfare staff. That's the way to meet the public needs directly and it's more efficient as well in terms of cost-saving.

항공사 종사자의 안전문화 인식이 서비스 품질과 서비스 효능감에 미치는 영향 연구 : 인천국제공항지점 근무자를 중심으로 (A Study on the Effect of Airline Staff's Safety Culture to Service Quality and Service Provider Efficacy focusing on the Airline Staff working at Incheon International Airport)

  • 윤한영;전종덕;장지승
    • 한국산학기술학회논문지
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    • 제20권5호
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    • pp.520-529
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    • 2019
  • 본 연구는 인천국제공항에서 근무하는 항공사 종사자 대상으로 그들이 승객에게 서비스를 제공하는 동안 종사자 사이에 안전문화가 제대로 정착되어 승객들에게 안전에 대한 기본사항이 제대로 전달되고 있는 지 실증 분석하고자 하였다. 항공사 종사자들이 인식하는 안전문화가 그들이 공항이용객에게 제공하는 서비스품질 인식에 어떠한 영향을 미치고 이러한 서비스품질이 궁극적으로 직원의 서비스 제공 행동(서비스 효능감)에 어떠한 영향을 미치는 지 검증하는 연구를 수행하고자 하였다. 연구자는 이상의 연구 목적을 바탕으로 항공사 직원들의 안전업무역량을 통해 궁극적으로 항공서비스의 품질도 향상시키고 항공사의 접점 서비스 직원들을 관리할 수 있는 관리자적 시사점을 제공하고자 하였다. 항공사 종사자들을 대상으로 한 실증분석 결과 안전문화 구성요인들인 보고/학습 문화와 공정문화 중 공정문화는 항공사의 서비스 품질 향상과 항공사 종사자들의 서비스 효용성 증대에 매우 긍정적인 기여를 하는 것으로 나타났다. 반면에 보고/학습 문화는 오히려 공항에서 서비스 품질 향상을 저해하고 종사자의 서비스 효용성 의지를 약화시키는 요인으로 작용할 수 있음이 파악되었다. 비록 현장에서 직원의 서비스 실수가 있더라도 필수적인 안전정보를 제공하는 행위였다면 이를 배려하고 심지어 보상까지 해주는 문화가 정착될 때 서비스 품질향상에 대한 동기부여가 될 수 있을 것이다.

1930년대 중국 문서당안 행정개혁론의 이해 (The Records and Archives Administrative Reform in China in 1930s)

  • 이원규
    • 기록학연구
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    • 제10호
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    • pp.276-322
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    • 2004
  • Historical interest in China in 1930s has been mostly focused on political characteristic of the National Government(國民政府) which was established by the KMT(中國國民黨) as a result of national unification. It is certain that China had a chance to construct a modern country by the establishment of the very unified revolutionary government. But, it was the time of expanding national crises that threatened the existence of the country such as the Manchurian Incident and the Chinese-Japanese War as well as the chaos of the domestic situation, too. So it has a good reason to examine the characteristic and pattern of the response of the political powers of those days. But, as shown in the recent studies, the manifestation method of political power by the revolutionary regime catches our attention through the understanding of internal operating system. Though this writing started from the fact that the Nationalist Government executed the administrative reform which aimed at "administrative efficiency" in the middle of 1930s, but it put stress on the seriousness of the problem and its solution rather than political background or results. "Committee on Administrative Efficiency(行政效率委員會)", the center of administrative reform movement which was established in 1934, examined the plan to execute the reform through legislation by the Executive Council(行政院) on the basis of the results of relevant studies. They claimed that the construction of a modern country should be performed by not political revolution anymore but by gradual improvement and daily reform, and that the operation of the government should become modern, scientific and efficient. There were many fields of administrative reform subjects, but especially, the field of records and archives adminstration(文書檔案行政) was studied intensively from the initial stage because that subject had already been discussed intensively. They recognized that records and archives were the basic tool of work performance and general activity but an inefficient field in spite of many input staff members, and most of all, archival reform bring about less conflicts than the fields of finance, organization and personnel. When it comes to the field of records adminstration, the key subjects that records should be written simply, the process of record treatment should be clear and the delay of that should be prevented were already presented in a records administrative meeting in 1922. That is, the unified law about record management was not established, so each government organization followed a conventional custom or performed independent improvement. It was through the other records administrative workshop of the Nationalist Government in 1933 when the new trend was appeared as the unified system improvement. They decided to unify the format of official records, to use marker and section, to unify the registration of receipt records and dispatch records and to strengthen the examination of records treatment. But, the method of records treatment was not unified yet, so the key point of records administrative reform was to establish a unified and standard record management system for preventing repetition by simplifying the treatment procedure and for intensive treatment by exclusive organizations. From the foundation of the Republic of China to 1930s, there was not big change in the field of archives administration, and archives management methods were prescribed differently even in the same section as well as same department. Therefore, the point at issue was to centralize scattered management systems that were performed in each section, to establish unified standard about filing and retention period allowance and to improve searching system through classification and proper number allowance. Especially, the problem was that each number system and classification system bring about different result due to dual operation of record registration and archives registration, and that strict management through mutual contrast, searching and application are impossible. Besides, various problems such as filing tools, arrangement method, preservation facilities & equipment, lending service and use method were raised also. In the process this study for the system improvement of records and archives management, they recognized that records and archives are the identical thing and reached to create a successive management method of records and archives called "Records and Archives Chain Management Method(文書檔案連鎖法)" as a potential alternative. Several principles that records and archives management should be performed unitedly in each organization by the general record recipient section and the general archives section under the principle of task centralization, a consistent classification system should be used by classification method decided in advance according to organizational constitution and work functions and an identical number system should be used in the process of record management stage and archive management stage by using a card-type register were established. Though, this "Records and Archives Chain Management Method" was developed to the stage of test application in several organizations, but it was not adopted as a regular system and discontinued. That was because the administrative reform of the Nationalist Government was discontinued by the outbreak of the Chinese-Japanese War. Even though the administrative reform in the middle of 1930s didn't produce practical results but merely an experimentation, it was verified that the reform against tradition and custom conducted by the Nationalist Government that aimed for the construction of a modern country was not only a field of politics, but on the other hand, the weak basis of the government operation became the obstacle to the realization of the political power of the revolutionary regime. Though the subject of records and archives administrative reform was postponed to the future, it should be understood that the consciousness of modern records and archives administration and overall studies began through this examination of administrative reform.

미국 노스다코타주 농업연구와 농촌지도의 특징과 한국의 농촌지도사업에 주는 시사점 (Characteristics of North Dakota State University Extension Service in USA)

  • 박덕병;고햄 개리
    • 농촌지도와개발
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    • 제8권1호
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    • pp.73-83
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    • 2001
  • North Dakota State University (NDSU) Extension Service's purpose was to create a learning partnership that helped adults and youth enhance their lives and communities. NDSU Extension Service has maintained a strong blend of county, regional and state staff to support their program delivery. Experiment Station and Extension Service were integrated both in their job duties and at the administrative level. While researchers at the campus and center carried out both research and outreach activities with producers, Extension staff both at county and center carried out some research activities as well as outreach activities. The strong county-based Extension network was the main avenue for program delivery. Extension agents also provide programs on a multi-country basis. Program planning includes county advisory councils, multi-county advisory councils, support groups, and commodity groups, such as farmers and business people. Planning was used to shape their long-range plan of work along with adjustments to their annual activities. Funding of the NDSU Extension Service has been a blend of federal, state, and county dollars. In the past few years, grant dollars and agency partnerships have increased. Local input into extension programs, combined with support and funding from state and federal partners, enabled the extension service to truly meet the needs of people.

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부산지역 종합병원의 물자관리 및 담당자 실태에 관한 연구 (Study of the materials management and administrative personal of the general hospitals in Busan)

  • 류황건;김승기
    • 한국병원경영학회지
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    • 제7권3호
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    • pp.63-83
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    • 2002
  • This study is to survey the materials purchasing and inventory management status and the characteristics and opinions of the staff in charge of purchasing and inventory of the general hospitals in Busan area in order to contribute to the rationalization of its management through the grasp of actual situation and the presentation of desirable improvement plan for the materials purchasing and inventory management. The status of medical institute had been surveyed by the purchasing/ administration managers of total 26 general hospitals, and the purchasing/ management questionnaires had been commenced with 86 staff of the 26 hospitals. Its major survey results, after the analysis of 24 medical institute statuses (return rate of 92.30%) and 60 staff questionnaires (return rate of 69.76%), are as follows. First, post-purchasing evaluation system is not used actively, orders are being placed by phone or fax, and general merchandise is being purchased through free contracts in most of the hospitals participated in the survey. Second, as per the materials supplying methods, the requisition and delivery system is currently the most popular in the hospitals surveyed, however, both the requisition and delivery system and the par level transfer system are the most desired in the hospitals of more than 500 beds, and the par level transfer system is the most desired in the hospitals under 500 beds for the materials supplying system in the future. Third, as per the inventory management system that is desired the most in the future, the SPD and JIT types are preferred in the hospitals of more than 500 beds, the stockless strategy is preferred in the hospitals under 500 beds, the senior staff above section chief grade prefer the stockless strategy, and the junior staff prefer the ABC classification and SPD types. Fourth, The necessity of purchasing staff's training for the materials management is highly recognized but the effectiveness is not so much acknowledged, which is because such a training is thought to be so superficial and formal that it is not helpful much in the actual field. When summarizing the survey results as above, the materials purchasing and management system is differed for each group of hospitals according to the size of beds, and the more scientific management system is largely required by the general hospitals in Busan city. They also hope the introduction of joint purchasing system, materials management by the bar-code system, and positive execution of the market survey and training of the relevant staff for the management of purchasing affairs. So the more systematic purchasing and inventory management is regarded to be necessary through the introduction of scientific and specialized education of materials management, market survey, and post-purchasing evaluation system also through the computerization of materials purchasing and inventory management as soon as possible.

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S병원 성과평가지표 개발에 관한 연구 (Development of Performance Measurement Indicators in S Hospital)

  • 이희원;유승흠;이해종;박창일
    • 한국병원경영학회지
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    • 제5권1호
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    • pp.1-23
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    • 2000
  • This study was undertaken to develop performance measurement indicators in S Hospital, which is the largest component of Y Medical Center which implemented the Responsible Management System in 1993. To begin, strategic initiatives for S Hospital were reestablished based on Y Medical Center's goals and objectives. The BSC(Balanced Scorecard) was used to develop performance measurement indicators after validity checks by specialists. The results were that total 16 indicators were developed to measure performance for strategic initiatives. Those included the growth rate of patient revenues, operating profit to gross revenues, reduction rate in administrative expenses from a financial perspective; average medical expenses per adjusted patient, patient satisfaction survey for inpatients and outpatients and emergency room patients, return rate for treatment results from the customer's perspective; reduction rate in average length of hospital stay, expenses for lost cases of medical disputes, rate for contracted employees, the number of published reports per faculty member from an internal perspective; educational expenses for training medical staff and full time employees, adjusted patient per medical staff, and the number of cases implemented which were proposed by employees. Any organization needs to have its own explicit objectives to grow and develop and it is absolutely necessary to measure performance to accomplish them. The performance measurement indicators developed by this study are expected to be used as a tool to attain the objectives of S Hospital.

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