• Journal of Korean Society for Quality Management
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• v.50 no.1
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• Journal of Distribution Science
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• v.19 no.9
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• pp.91-100
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• 2021

Purpose: This study investigates the use intention of artificial intelligence (AI) food service stores for senior customers, which are becoming a trend in the service industry. Research design, data and methodology: For the study, the extended technology acceptance model (TAM) and motivated consumer innovativeness (MCI) variables, proven by existing researchers, were used. In addition to the effect of motivated consumer innovativeness on customer value, we investigated the effect of customer value on trust and use intention. For the study, 520 questionnaires were distributed online by an expert survey agency. Data was verified through validity and reliability. Results: The analysis results of the research hypothesis verified that functionally motivated consumer innovativeness (fMCI), hedonically motivated consumer innovativeness (hMCI), and socially motivated consumer innovativeness (sMCI) all had positive effects on usefulness and enjoyment. Furthermore, usefulness had a statistically significant positive effect on trust, but perceived enjoyment did not; trust was found to positively affect the intention to use. Conclusions: We compared the moderating effects of seniors' gender and age (at 60) between groups. Although there was no moderating effect of age, it was verified that regarding the effect of usefulness on trust, the male group showed a greater influence than the female group.

• Journal of Internet Computing and Services
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• v.24 no.5
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• pp.121-130
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• 2023

In the school field, AI convergence education is recommended, which utilizes AI in education to change the paradigm of society. This study was conducted to define the terms of AI and AI convergence education to minimize the confusion of terms and to analyze the educational needs of teachers from the perspective of conducting AI convergence education. To achieve the purpose, 19 experts' opinions were collected, and a self-administered questionnaire was administered to 125 secondary school teachers enrolled in the AI convergence major at the Graduate School of Education. As a result of the analysis, the experts defined AI convergence education as a methodology for problem solving, not AI-based or utilization education. In the analysis of teachers' educational needs, "AI and big data" was ranked first, followed by "AI convergence education methodology" and "learning practice using AI". The significance of this study is that it defined the terminology by collecting the opinions of experts amidst the confusion of various terms related to AI, and presented the educational direction of AI convergence education for in-service teachers.

• Smart Media Journal
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• v.12 no.9
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• pp.172-172
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• 2023

• Journal of Digital Convergence
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• v.19 no.6
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• pp.299-308
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• 2021

This study aimed at identifying the significant effects and effectiveness of patients with mild dementia when using personalized reminiscence therapy digital services using AI voice technology. In the process of interpreting the results of stakeholder interviews, the design idea of personal customization using voice AI technology was derived, and prototypes were created and usability tests were conducted in the first and second rounds. The main results are as follows: Since reminiscence therapy itself is highly influenced by personal experience and can receive customized care guides based on treatment status and results through customized treatment programs, the concept of personalization can improve the quality of treatment than existing treatment methods. However, it is expected that the usability of the service will further increase if we study micro-interactions that can prevent errors and increase usability, as issues that may arise due to the forgetting cognitive characteristics of mild dementia patients are observed.

• KIPS Transactions on Computer and Communication Systems
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• v.10 no.11
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• pp.305-310
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• 2021

Artificial intelligence technology in the medical field initially focused on analysis and algorithm development, but it is gradually changing to web application development for service as a product. This paper describes a Urinary Stone segmentation model in abdominal CT images and an artificial intelligence web application based on it. To implement this, a model was developed using U-Net, a fully-convolutional network-based model of the end-to-end method proposed for the purpose of image segmentation in the medical imaging field. And for web service development, it was developed based on AWS cloud using a Python-based micro web framework called Flask. Finally, the result predicted by the urolithiasis segmentation model by model serving is shown as the result of performing the AI web application service. We expect that our proposed AI web application service will be utilized for screening test.

• The Journal of Bigdata
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• v.2 no.2
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• pp.9-16
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• 2017

Global Platform Solution Company (aka Amazon, Google, MS, IBM) who has cloud platform, are driving AI and Big Data service on their cloud platform. It will dramatically change Enterprise business value chain and infrastructures in Supply Chain Management, Enterprise Resource Planning in Customer relationship Management. Enterprise are focusing the channel with customers and Business Partners and also changing their infrastructures to platform by integrating data. It will be Digital Transformation for decision support. AI and Deep learning technology are rapidly combined to their data driven platform, which supports mobile, social and big data. The collaboration of platform service with business partner and the customer will generate new ecosystem market and it will be the new way of enterprise revolution as a part of the 4th industrial revolution.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.17 no.6
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• pp.1545-1559
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• 2023

In the cloud environment, microservices are implemented through Kubernetes, and these services can be expanded or reduced through the autoscaling function under Kubernetes, depending on the service request or resource usage. However, the increase in the number of nodes or distributed microservices in Kubernetes and the unpredictable autoscaling function make it very difficult for system administrators to conduct operations. Artificial Intelligence for IT Operations (AIOps) supports resource management for cloud services through AI and has attracted attention as a solution to these problems. For example, after the AI model learns the metric or log data collected in the microservice units, failures can be inferred by predicting the resources in future data. However, it is difficult to construct data sets for generating learning models because many microservices used for autoscaling generate different metrics or logs in the same timestamp. In this study, we propose a cloud data refining module and structure that collects metric or log data in a microservice environment implemented by Kubernetes; and arranges it into computing resources corresponding to each service so that AI models can learn and analogize service-specific failures. We obtained Kubernetes-based AIOps learning data through this module, and after learning the built dataset through the AI model, we verified the prediction result through the differences between the obtained and actual data.

• International Journal of Advanced Culture Technology
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• v.11 no.4
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• pp.378-384
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• 2023

In this study, we explore social awareness, interest, and acceptance of generative AI, including chatGPT, which has revolutionized web search, 30 years after web search was released. For this purpose, we performed a machine learning-based topic modeling analysis based on Korean news big data collected from November 30, 2022, when chatGPT was released, to August 31, 2023. As a result of our research, we have identified seven topics related to chatGPT and generative AI; (1)growth of the high-performance hardware market, (2)service contents using generative AI, (3)technology development competition, (4)human resource development, (5)instructions for use, (6)revitalizing the domestic ecosystem, (7)expectations and concerns. We also explored monthly frequency changes in topics to explore social interest related to chatGPT and Generative AI. Based on our exploration results, we discussed the high social interest and issues regarding generative AI. We expect that the results of this study can be used as a precursor to research that analyzes and predicts the diffusion of innovation in generative AI.

• Electronics and Telecommunications Trends
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• v.36 no.6
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• pp.88-95
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• 2021

Korea will face difficult social problems including population decline and climate change in the future. Artificial intelligence (AI)-powered ICT convergence services are expected to greatly help in overcoming these social challenges. Accordingly, we have derived key promising services (AI+x) in terms of individuals, industries, and countries and identified expectations and threats perceived by the general public. These findings provide policies and research directions for promising AI-based ICT convergence services for social goods.