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http://dx.doi.org/10.14400/JDC.2021.19.6.299

Personalized reminiscence therapy digital service design proposal -Focusing on patients with mild dementia-  

Kim, Hye-sun (Division of Industrial Design, Hongik University)
Choi, Dong-ha (Division of Service Design, Hongik University)
Kim, Jae-yeop (Division of Industrial Design, Hongik University)
Publication Information
Journal of Digital Convergence / v.19, no.6, 2021 , pp. 299-308 More about this Journal
Abstract
This study aimed at identifying the significant effects and effectiveness of patients with mild dementia when using personalized reminiscence therapy digital services using AI voice technology. In the process of interpreting the results of stakeholder interviews, the design idea of personal customization using voice AI technology was derived, and prototypes were created and usability tests were conducted in the first and second rounds. The main results are as follows: Since reminiscence therapy itself is highly influenced by personal experience and can receive customized care guides based on treatment status and results through customized treatment programs, the concept of personalization can improve the quality of treatment than existing treatment methods. However, it is expected that the usability of the service will further increase if we study micro-interactions that can prevent errors and increase usability, as issues that may arise due to the forgetting cognitive characteristics of mild dementia patients are observed.
Keywords
Service Design; Dementia; Mild dementia; Reminiscence Therapy; Customizing;
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