• Journal of Korean Society for Quality Management
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• v.42 no.2
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• pp.253-264
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• 2014

Purpose: The aim of this study is to gain a competitive advantage in the global marketplace by examining the current situation of three domestic Food Dehydrator companies' products. Food Dehydrators are sort of small domestic appliances(SDA), first introduced by Korean companies. Furthermore, this study suggests the improvement plans in the rapidly changing world situation. Methods: Evaluate through comparing three domestic Food Dehydrator companies' products based on the PQI(Premium Quality Index) model, developed by product quality evaluation experts group. Results: At first, we classified evaluation factors into three parts - usability quality, emotional quality - and each of the factors includes sub factors. Under this condition, the results of this study are as follows; the brand quality is remaining at a high satisfaction level compare to other two factors but emotional quality is assessed to be low. This study has shown at customers consider brand and usability quality factors as the most important factor due to the nature of the product. Conclusion: As the possibility of increasing customer needs such as product design and sensitive quality besides usability quality has risen in a competitive global market, the manufacturing companies in Korea are recommended to put forth the necessary effort to improve their product quality, especially in terms of emotional quality.

• Journal of Korean Society for Quality Management
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• v.37 no.4
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• pp.31-42
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• 2009

Various studies have been undertaken in order to effectively understand customer requirements. Kano proposed a dualistic approach, physical fulfillment and customer satisfaction, to differentiate Attractive, Must-be, One-dimensional quality attributes. As there were a few limitations on the Kano's method, researchers have proposed improved methods. However, there have been few empirical evidences that the improved methods are superior to the original Kano's method for identifying relevant quality attributes. The objective of this study is to provide a comparative study on Kano and improved Kanomethods based on empirical analysis of quality attributes on University services. For the analysis of the questionnaire formats, the Kano's original 5 scale questionnaire is more effective than improved methods, direct and 3 scale questionnaire. For the analysis of evaluation methods, the original Kano and Timko's method using the evaluation table are more effective than quantifying methods, Domouchel and Lim's methods.

• Journal of Korean Society on Water Environment
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• v.27 no.4
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• pp.445-460
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• 2011

The objective of this study was to construct and assess the applicability of the EFDC model for Saemangeum Reservoir as a 3D hydrodynamic and water quality modeling tool that is necessary for the effective management of water quality and establishment of conservation measures. The model grids for both reservoir system only and reservoir-ocean system were created using the most recent survey data to compare the effects of different downstream boundary conditions. The model was applied for the simulations of temperature, salinity, water quality variables including chemical oxygen demand (COD), chlorophyll-a (Chl-a), phosphorus and nitrogen species and algal biomass, and validated using the field data obtained in 2008. Although the model reasonably represented the temporal and spatial variations of the state variables in the reservoir with limited boundary forcing data, the salinity level was underestimated in the middle and upstream of the reservoir when the flow data were used at downstream boundaries; Sinsi and Garyuk Gates. In turn, the error caused to increase the bias of water quality simulations, and inaccurate simulation of density flow regime of river inflow during flood events. It is likely because of the loss of momentum of sea water intrusion at downstream boundaries. In contrast to flow boundary conditions, the mixing between sea water and freshwater was well reproduced when open water boundary condition was applied. Thus, it is required to improve the downstream boundary conditions that can accommodate the real operations of the sluice gates.

• Journal of Engineering Education Research
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• v.17 no.1
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• pp.42-49
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• 2014

The main purposes of this study was to develop evaluation model, which provides program educational objectives(PEO) evaluation research with guidances on how to evaluate the program educational objectives and procedures in order to enhance the quality of engineering education. Educational objective evaluation is reciprocal processes that depend on and affect one another. Thus, the evaluation component deals with how to identify members' strengths, weakness, and needs, how to assess and improve the effectiveness of curriculum programs, and how to provide data that assist in decision making. After literature reviews about the case studies on the program educational objectives evaluation, this study, to understand the meaning of education evaluation and the engineering accreditation, and then, examined the evaluation model for program educational objectives. This study suggested evaluation components of program educational objectives. In particular, the distinctions between diagnostic, formative, and summative evaluation are discussed. The result of this study is significant in terms of guiding the future evaluation model development for program educational objectives.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.21 no.45
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• pp.155-163
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• 1998

Recently, as the quality is being recognized as elementary and strategic means to improve the international competetiveness of a business, there may be few business who do not operate quality control meeting or system for their production lines. In other words, local businesses operate some types of quality control system half voluntarily and half compulsorily without having verifying their efficiency. Under such a circumstance, this study is aimed at determining the factors which local businesses are required to assess for their quality system. It is believed that the results of this study can be used as a tool for local businesses to assess their quality system. The effective identification of problems regarding the quality system depends on how precisely the activities of quality system can be performed. Upon correct identification of problems, desirable directions can be explored. All in all, the model developed through this study may be useful as quality system assessment tool.

• International Journal of Quality Innovation
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• v.4 no.1
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• pp.116-130
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• 2003

The gap-based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers criticize the performance of the SERVQUAL model and propose alternative service Quality measurement constructs. Nevertheless, it is argued that the superior diagnostic capacity of SERVQUAL is its key strength; and that any criticism made of it when making comparison with alternative models does not reflect the differing nature of scales of statistical analysis. Arguably, the only limitation of a gap-based model is misinterpretation of customers' evaluation and perception of a service. In this research, the gap score is transformed into a ratio score. Also, empirical tests and implications are presented to support this alternative contribution to the body of knowledge.

• Journal of Korean Society for Quality Management
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• v.52 no.2
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• pp.357-376
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• 2024

Purpose: The purpose of this study is to design an objective and comparable diagnostic system for diagnosing the technology level of military maintenance depots and verify its actual applicability. Methods: Literature Review, Capability Maturity Model Integration, Analytic Hierarchy Process. Results: Military maintenance depot maintenance quality level diagnosis items, Maintenance quality level by maintenance technology area, Guidelines for diagnosing maintenance quality level, Quality level comparison results by area and implications for improvement. Conclusion: In order to systematically evaluate the maintenance quality of military maintenance depots, this study was conducted with the goal of designing an overall maintenance quality diagnosis system, including diagnosis areas, diagnosis items, and a diagnosis score award system, by improving the existing evaluation method. In addition, the newly developed maintenance quality diagnosis system was applied to actual evaluation activities and the results were returned to members, confirming the usefulness of the developed maintenance quality diagnosis system in the field.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1990.04a
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• pp.335-343
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• 1990

The traditional economic evaluation methods do not seem to consider derivative efforts-productivity improvement, quality improvement.-which may be occured by AMS introduction. Current evaluation methods are based on mass production with known characteristic and stable technology. Recently, expert suggest that these assumption-stable production and mass production-are realized to be a limited in substantial economic evaluation analysis. Therefore, the problem of traditional evaluation methods suggested in this thesis and decision in the case studies are derived using two complementary economic analysis methods-AHP method, modified economic evaluation model- and traditional evaluation method. After three methods are compared and evaluated in the view of practical economic evaluation, AHP method is intended to be introduced as a new economic evaluation method.

• Annual Conference of KIPS
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• 2007.11a
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• pp.347-350
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• 2007

무선 통신의 발달로 인해 M-Commerce가 활성화 되면서 국내 M-Commerce 소프트웨어 시장이 급격히 증가하고 있는 추세이다. 이에 따라 모바일 상거래에서 사용되는 M-Commerce 소프트웨어의 신뢰성 및 고품질 소프트웨어의 요구가 증대되고 있다. 본 연구에서는 모바일 상거래에서 사용하는 M-Commerce 소프트웨어의 품질 평가 모델을 제안하고, GS시험 인증을 통해 M-Commerce 소프트 웨어의 품질을 평가 사례를 제시한다.

• Journal of Korean Institute of Industrial Engineers
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• v.28 no.2
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• pp.216-222
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• 2002

The ergonomic human model can be considered as a tool for the evaluation of ergonomic factors in vehicle design process. The proper anthropometric data on driver's postures are needed in order to apply a human model to vehicle design. Although studies on driver's posture have been carried out for the last few decades, there are still some problems for the posture data to be applied directly to the human model due to the lack of fitness because such studies were not carried out under the conditions for the human model application. In the traditional researches, the joint angles were evaluated by the categorized data, which are not appropriate for the human model application because it is so extensive that it can not explain the posture evaluation data in detail. And the human models require whole-body posture evaluation data rather than joint evaluation data. In this study a postural evaluation function was developed not by category data but by the concept of the loss function in quality engineering. The loss was defined as the discomfort in driver's posture and measured by the magnitude estimation technique in the experiment using a seating buck. Four loss functions for the each joint - knee, hip, shoulder, and elbow were developed and a whole-body postural evaluation function was constructed by the regression analysis using these loss functions as independent factors. The developed postural evaluation function shows a good prediction power for the driver's posture discomfort in validation test. It is expected that the driver's postural evaluation function based on the loss function can be used in the human model application to the vehicle design process.