• Journal of Korean Society for Quality Management
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• v.39 no.4
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• pp.527-542
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• 2011

The importance of service industry in national economy is getting increasing due to current trend of aging society and increasingly desire for better quality of life. However, the level of labor productivity in domestic service industry is lower than Japan and Germany that are typically strong in manufacturing industry. Difficulty of process control and measurement in accordance with variability and intangibility which are features of service industry, is considered as the cause of this poor labor productivity in Korea. This study aims to present managerial implications by calculating sigma levels on branch bank service quality and suggesting the quality dimensions of banks can be checked through a gap comparison between the sigma level on service quality in the whole banks and service quality in each bank. Quality level presented by the KS-SQI is applied to the measurement method that Yoo Han Joo and Song Kwang Seok suggested in 2006. Spss18.0 is used as an analysis tool. As a result of factorial analysis, 7 dimensions of service quality in KS-SQI can be divided into new 3 dimensions of service quality. This study also suggests that width and number of questions in previous questionnaire shall be extended. The whole of the bank service quality level is evaluated 3 sigma. The research help banks to figure out their service quality level through gap comparison objectively.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2010.05a
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• pp.525-526
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• 2010

• Journal of Korean Society for Atmospheric Environment
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• v.5 no.2
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• pp.84-96
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• 1989

To evaluate the short term air pollution dispersion model, the diffusion experiment was conducted on the flat terrain near Chuncheon. Sulfur hexafluoride $(SF_6)$ gas was used to determine the horizontal spread of plume $(\sigmay)$ for calculated by CRSTER model. Results show that CRSTER model underestimates $\sigma$y because averaging time adjustment is not applied to calculate the $\sigma$y. The scheme that can estimate the atmospheric stability more accurate than Turner method, was presented.

• Journal of the Korea Safety Management & Science
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• v.7 no.4
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• pp.141-163
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• 2005

The international SPICE (Software Process Improvement and Capability determination) Project ISO/IEC 15504(SPICE : Software Process Improvement and Capability determination) is an emerging International Standard on SPA(Software Process Assessment). A prime motivation for developing this standard has been the perceived need for an internationally recognized software process assessment framework that pulls together the existing public and proprietary models and methods. A SPICE assessment can be considered as one of representative SPA model since assessors assign ratings to indicators and metrics to measure the capability of software process. But this models doesn't provide a systematic measurement procedures and dynamic method for SPI(Software Process Improvement). Through the evaluation of SPICE is capable of providing a substantiated basis for using the notion of capability, as well as providing information for nacessary improvements to the standard using 6sigma process. As a result, this paper propose a measurement procedure and guidelines for application of 6sigma process to guarantee the reliability in SPI and suggest the structure to support SPI on overall organization.

• The KIPS Transactions:PartD
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• v.13D no.3 s.106
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• pp.415-424
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• 2006

There are increasing numbers of foreign and domestic organizations that are using CMM/CMMI to establish their processes and keep improving them. CMMI and IDEAL models of SEI provide the best practices of processes and guide the organization using them based on processes maturity levels. However, they do not deal with their tools or methods that describe how to implement the processes in the organization. Therefore, in this paper, we developed a method in which various tools and statistical methodology of 6 sigma are applied to identify the process areas to be improved, to extract problems in those areas and to prioritize them. We expect this paper can contribute to the organizations that are searching for practical way of implementing CMMI based software process improvement and of identifying improvement items systematically. Also this method will be used to understand the result of improvement activities quantitatively.

• Journal of Biosystems Engineering
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• v.42 no.3
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• pp.136-146
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• 2017

Purpose: This paper presents an appropriate wrapping method by analyzing the pressure distribution applied to a bale surface, along with the change in pressure according to an increase in the number of film layers in rice straw bales, which account for 74% of the total bulky feed supply in Korea. Methods: A model with the shape of an actual bale was fabricated to analyze the distribution of surface pressure in bale wrapping, and the pressure was measured. Experiments were conducted to analyze the pressure using eight different layer numbers (2, 4, 6, 8 10, 12, 14, and 16 layers) at five wrapping speeds (27, 29, 31, 33, and 35 rpm). Results: The maximum pressure applied to a circular bale by the film occurred at the center of the end of the bale, whereas the minimum pressure occurred at the center of the bale side. An extreme value ratio between the minimum and maximum pressures was distributed as 8.5-56.6%, which was improved with an increase in rotation speed. The an uneven pressure distribution occurred because the number of film overlaps was 8.24-times greater at the center of the bale's end than at the center of the ba le side. At a level 5 rotation speed, the minimum pressure was $P_{LV5-M1}=0.0625{\sigma}^2+36.173{\sigma}-36.753$ ($R^2=0.9845$) at $M_1$, and the maximum pressure was $P_{LV5-M6}=5.5552{\sigma}^2+41.05{\sigma}-39.071$ at $M_2$, revealing a correlation of $R^2=0.9983$. Conclusions: To replace four layers with six layers, 2-4 layers were added only to the side of the bale, and the minimum pressure at $M_1$ was then improved from that at four layers to that at six layers, and the amount of film consumed for 4-6 layers was reduced by 84.6%.

• Proceedings of the KWS Conference
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• 2007.11a
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• pp.100-102
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• 2007

• Journal of Korea Technology Innovation Society
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• v.7 no.3
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• pp.641-656
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• 2004

L Company is producing the second sept pin, Shadow Mask which is the chief part of CRT in W, Monitor. Inside of the CRT pan, Shadow Mask leads the electronic beam to express the three primary colors; red, green, blue, and it is the core part to embody the colors. In the etching process, it produces this part with manufacturing by eroding the iron chloride. Even though the iron chloride is harmless to human body. it is necessary to diminish the amount of it on the view of preservation of environment. In addition, by studying the method of the dispossed liquid process, cutting down the manufacturing cost is a necessary task on the aspect of reconsideration of competitive business. This study shows the case that through the six sigma innovation activity, it reforms the following the former processing flow, and it reduces the amount of it by improving the efficiency of the iron chloride. By rationalization of the standard requirement cooperative company, it could cut down the manufacturing cost in the cooperative company, so it could promote the common profits.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.353-358
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• 2003

Recently there has been huge efforts to improve performance in construction process by applying emerging techniques such as the Lean principle, Just-in-time concept and so on. However, little achievement as we expected has come out in reality due to the lack of strategy to set a definite goal of the execution and differences of personal viewpoints on construction productivity. Accordingly, it is the most important to promote the circumstances for the construction process improvement by quantifying the goals of respective unit activity groups. This research explores feasible solutions for the improvement of construction projects performance by combining the six-sigma principle for the generic administrative innovation based on the idea of construction process performance. For this purpose, mutual comparisons of various current approaches are performed in an attempt to establish the advantages in applying six-sigma idea and to provide its fundamental strategy. Furthermore, through a case study with the simulation of applying six-sigma to a unit activity group in construction process, this paper verifies that the overall performance improves as the degree of sigma level gets advanced.

• Journal of Korean Society for Quality Management
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• v.32 no.3
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• pp.216-233
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• 2004

The real estate management includes not only the brokerage, property management, development, investment and consulting which are related to real estate handling, but also the human resources who deal with the real estate business. The level of management quality of Korean real estate business is rather poor. This paper deals with management innovation of real estate management using Six Sigma methodology The main focus of this Paper is to develop strategy Planning, and is to select critical success factors for each strategy to make an advanced management system for real estate business. This paper is a case study, and the target company for this innovation is ERA-Korea Company. Seven strategies are proposed, and for each strategy several critical success factors are suggested. Through this case study, the authors hope that a management quality model for real estate business is proposed, and an improved management method can be adopted in the other real estate companies.