• Journal of the Korea Safety Management & Science
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• v.7 no.5
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• pp.185-212
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• 2005

The ultimate objectives of the six sigma activities are to raise quality of products to the level where customers can be satisfied and to improve marketing efficiency through cost reduction. Recently, many businesses have been struggling to find out the most successful way to implement the six sigma to produce better results. This study is significant in a way that it provides readers with an actual evidence of efficiency and effectiveness of six sigma activities in marketing performance for the first time. The major data of this study can be divided into two categories ; First, secondary data research method was utilized to find out the effects of six sigma management on the quality and marketing performances, theoretically and empirically. Second, test of established hypotheses relevant to the effects of six sigma management on the quality and marketing performance based on the propositions drawn from existing literatures, and test hypotheses statistically. This study of six sigma looked into benefits in manufacturing industry in terms of improving quality, cutting cost and decreasing defection product-defect rate. In addition, the study has verified that how the quality performances can affect the marketing performances, such as enhancing corporate image, sales increase and customer satisfaction. The author believes that this study will help many businesses acquire best methods to increase sales and profits. And, business manager will be able to understand where to focus as they proceed with the six sigma project and improve corporate competitiveness.

• Journal of the Korea Safety Management & Science
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• v.12 no.2
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• pp.225-230
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• 2010

The purpose of the study was to apply and to expand the six sigma to reduce waiting times for computed tomography (CT) examination which manipulated by the department of radiology. It was preceded by DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, it wereselected for total 5 critical to quality (CTQ), which were the kindness, the waiting time, the examination explanation, the waiting day and the waiting stand environment, that increased the reserved time of CT examination. In the stage of measurement, the number of examinations and of reservation waiting days performed and resulted in final CTQ(Y) which measured each 1.68 and 1.85 sigma. In the stage of analysis, the examination concentrated on morning time, non-scheduled examination of the day, the delayed time of booking, frequent telephone contacting and equipment malfunction were determined as variable key causes. In the stage of improvement, it were performed with expansion of the examination in the morning time, integration of laboratories that used to in each steps, developing the ability of simultaneous booking schedule for the multiple examinations, developing program of examination request, and the customer management team operations. For the control, the number of examinations and reserved waiting days were measured each 3.14 and 1.13 sigma.

• Proceedings of the Korean Society for Technology of Plasticity Conference
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• 2005.05a
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• pp.199-202
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• 2005

In this paper, the six sigma scheme is employed together with the rigid-viscoplastic finite element method to obtain the optimal metal flow lines in hot press forging. In general, the six sigma process is consisted of following five steps : define, measure, analyze, improve and control. Each step Is investigated in detail to meet customer's requirements through improvement of product quality. A forging simulator, AFDEX-2D, is used for analysis of the metal flow lines of a multi-stage hot forging process under various conditions of major factors, determined at each step of the six sigma process. The analyzed results are examined in order to reveal the effects of major factors on the metal flow lines and the formed shapes. The effects are used to find an optimal process and the optimal process with die is devised and tested. The comparison between required metal flow lines and experiments shows that the approach is effective for optimal process in hot forging design considering metal flow lines.

• Proceedings of the Korea Water Resources Association Conference
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• 2015.05a
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• pp.579-579
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• 2015

최근의 환경부의 환경관리정책은 기존의 BOD나 COD로 대표되는 이화학적인 분석으로 수질항목을 측정 분석하여 환경규제로 활용되고 있는 상황에서 환경용량 기반의 수용체 중심의 통합관리방안을 추가하여 규제하는 방법으로 이루어지고 있다. 또한 수질관리부분에서도 2006년 "물환경관리 기본계획('06-'09)"을 수립하여, 생태적으로 건강하고 유해물질로부터 안전한 물환경조성 목표하에 오염원 중심에서 수용체 중심 즉, 통합적인 수질관리 방향으로 추진되고 있다. 하지만 하 폐수에 함유된 모든 유해화학물질에 대하여 배출허용기준을 설정하는 것이 현실적으로 불가능하기 때문에 환경부에서는 "생태독성 통합관리제도(WET : Whole Effluent Toxicity)"를 도입, 2007년 상기법의 시행규칙 개정을 통하여 배출허용기준에 생태독성기준을 추가하여 관리하고 있다. 생태독성을 평가하는 생물군에는 박테리아, 조류, 물벼룩, 어류 등 다양한 생물종이 있으며 국내에는 물벼룩을 이용하여 TU라는 생태독성단위를 이용하여 규제 및 관리를 시행하고 있으나 단일 생물종으로만 관리할 경우 생물의 내성 및 특정 유해물질에만 반응하는 특성을 지니고 있어 여러 가지 복합적인 화합물에 적용하기 위해서는 복수종에 대한 관리 및 규제가 필요한 실정이다. 따라서 본 연구에서는 반달말(조류)를 이용한 WEMS(Water Enviroment Monitoring System)를 이용하여 하천 호소 및 정수장, 하 폐수처리장등 다양한 현장에 적용하여 화학물질군에 대한 독성의 특성을 파악과 더불어 통계학적 처리를 이용하여 수질관리에 대한 방법을 제시하고 과학적이고 현장 특성에 맞는 경보 수준을 통해 수생태관리에 관리에 기여 할 수 있을 것으로 기대된다.

• Journal of Digital Convergence
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• v.10 no.6
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• pp.141-152
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• 2012

This study is a comparatively analyzes innovation tools for developing appropriate business models according to the types of convergence. Firstly, it examines previous studies on the type of convergence, business models, and innovation tools. Based on the understanding of each topic through literature search, it introduces Convergence-Business-Innovation Tools Cube (CBI Cube) model with the concept of developing innovative business models by applying innovation tools under the condition of convergence. In order to quantify (concretize) the concept, we have compared the relative priority of innovation tools for developing business models to find component factors of CBI Cube model through the survey of an expert group by adopting DelPhi method and AHP method. From the result of this study, we expect to be able to make an easier approach to the development of innovative products, services and market as it allo ws to develop business models of value innovation beyond just benchmarking or simple imitation of existing business models.

• Korean Journal of Construction Engineering and Management
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• v.9 no.6
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• pp.194-203
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• 2008

Construction companies require management system to increase efficiency and profit because of receiving competition and globalizing business environment. Since 1990s, construction companies have made various attempts to innovate business structure both internally and externally by means of BPR, 6 Sigma, PI, and Workflow. Some improvements were made, but most of them were temporary, and insufficient to provide the much-needed promptness of business process in responding to the changes. Furthermore, the recent methods of applying BPM and practical using are limited to the theory and method of other industries, and also the attempts of applying BPM in construction industry are at the stage of theoretical approaching and examining in a few construction companies. Accordingly, this study deduces the necessity of adopting BPM based on change of business paradigm for construction companies and limits of current researches, failure causes and problems of application attempts of BPM and process management. And also, we analyze Advance of BPM and suggest the application method of business process management model for construction companies.

• Journal of Korean Society for Quality Management
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• v.39 no.4
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• pp.527-542
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• 2011

The importance of service industry in national economy is getting increasing due to current trend of aging society and increasingly desire for better quality of life. However, the level of labor productivity in domestic service industry is lower than Japan and Germany that are typically strong in manufacturing industry. Difficulty of process control and measurement in accordance with variability and intangibility which are features of service industry, is considered as the cause of this poor labor productivity in Korea. This study aims to present managerial implications by calculating sigma levels on branch bank service quality and suggesting the quality dimensions of banks can be checked through a gap comparison between the sigma level on service quality in the whole banks and service quality in each bank. Quality level presented by the KS-SQI is applied to the measurement method that Yoo Han Joo and Song Kwang Seok suggested in 2006. Spss18.0 is used as an analysis tool. As a result of factorial analysis, 7 dimensions of service quality in KS-SQI can be divided into new 3 dimensions of service quality. This study also suggests that width and number of questions in previous questionnaire shall be extended. The whole of the bank service quality level is evaluated 3 sigma. The research help banks to figure out their service quality level through gap comparison objectively.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.16 no.6
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• pp.117-124
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• 2017

In this study, we investigated the optimization of process conditions by using the Six Sigma process, design of experiment (DOE) method and response surface method (RSM) to resolve dimensional deviation and appearance problems arising from the shortened process time of the mobile phone rear cover. The analysis of the trivial many was performed by 2-sample T-test and cooling time, and mold temperature and packing pressure were selected as the vital fews affecting the overall width of the product. The optimal conditions of the process were then studied using the DOE and the RSM. We analyzed the improvement effects by applying the selected optimal conditions to the production process and the results showed that the difference between the mean value and target value of the overall width stood at 0.01 mm, an improvement of 88.89% compared to current process that fell within the range of standard dimension. The short-term process capability stood at $4.77{\sigma}$, which implied an excellent technology level despite a decrease by $0.22{\sigma}$ compared to the current process. The difference in process capability decreased by $2.44{\sigma}$ to $0.41{\sigma}$, showing a significant improvement in management capability. Ultimately, the process time of the product was shortened from 18.3 seconds in the current process to 13.65 seconds, resulting in a 34.07% improvement in production yield.

• Journal of Power System Engineering
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• v.19 no.6
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• pp.75-81
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• 2015

A deposited metal specimen of ER2594 which is a super duplex steel welding wire used to investigate the effect of sigma(${\sigma}$) phase on electrochemical corrosion characteristics was prepared by gas tungsten arc welding. Aging treatment was conducted for the specimen at the temperature range of $700^{\circ}C$ to $900^{\circ}C$ for 5 to 300 minutes after annealing at $1050^{\circ}C$. Corrosion current density has decreased a little with an increase of aging time over 60 minutes at $700^{\circ}C$ to $900^{\circ}C$ and the uniform corrosion of deposited metal had more influence on the precipitation of ferrite than the precipitation of sigma phase. Therefore, the precipitation of sigma phase did not have much effect on the uniform corrosion. Pitting potential representing pitting corrosion has shown decreasing tendency as the precipitation of sigma phase increased. The degree of sensitization representing intergranular corrosion has shown increasing tendency as the precipitation of sigma phase increased at $700^{\circ}C$ to $800^{\circ}C$, while it has decreased at $900^{\circ}C$ for 60 to 300 minutes.

• Korean Journal of Clinical Laboratory Science
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• v.36 no.2
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• pp.121-126
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• 2004

The primary goal of six sigma is to improve patient satisfaction, and thereby profitability, by reducing and eliminating defects. Defects may be related to any aspect of customer satisfaction: high product quality, schedule adherence, cost minimization, process capability indices, defects per unit, and yield. Many six sigma metrics can be mathematically related to the others. Literally, six means six standard deviations from the mean or median value. As applied to quality metrics, the term indicates that failures are at least six standard deviations from the mean or norm. This would mean about 3.4 failures per million opportunities for failure. The objective of six sigma quality is to reduce process output variation so that on a long term basis, which is the customer's aggregate experience with our process over time, this will result in no more than 3.4 defect Parts Per Million(PPM) opportunities (or 3.4 Defects Per Million Opportunities. For a process with only one specification limit (upper or lower), this results in six process standard deviations between the mean of the process and the customer's specification limit (hence, 6 Sigma). The results of applicative six sigma experiment studied on 18 items TP, ALB, T.B, ALP, AST, ALT, CL, CK, LD, K, Na, CRE, BUN, T.C, GLU, AML, CA tests in clinical chemistry were follows. Assessment of process performance fits within six sigma tolerance limits were TP, ALB, T.B, ALP, AST, ALT, CL, CK, LD, K, Na, CRE, BUN, T.C, GLU, AML, CA with 72.2%, items that fit within five sigma limits were total bilirubin, chloride and sodium were 3 sigma. We were sure that the goal of six sigma would reduce test variation in the process.