• Culinary science and hospitality research
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• v.16 no.2
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• pp.15-30
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• 2010

This study investigates the effect of seriousness and controllability of service failure on perceived fairness, reliability, satisfaction and loyalty of customers. The result of the study is as follows. First, it was expected that a control-attribute and a seriousness-attribute would have an negative(-) impact on perceived fairness-attribute; however, the result showed that both did not have an negative impact on it. Next, a fairness-attribute of a procedure had a significant effect on trust, and a fairness-attribute of interaction and a fairness-attribute of distribution had a significant effect on trust and satisfaction. Lastly, trust had a significant effect on satisfaction while satisfaction had a significant effect on loyalty. Based of the result of this study, food-service enterprises need to perform a fast process of a recovery to overcome service failure rather than confirming a control-attribute and a seriousness-attribute of service failure. Also, they should set up a process of the recovery in the order of trust, satisfaction, and loyalty and check if this process is promptly carried out.

• Management & Information Systems Review
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• v.33 no.3
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• pp.59-76
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• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Korean Journal of Social Welfare
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• v.28
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• pp.251-280
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• 1996

• Journal of Korean Orthopaedic Sports Medicine
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• v.2 no.2
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• pp.100-105
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• 2003

자가 중간 1/3 슬개건골을 이용한 관절경적 전방 십자 인대 재건술은 슬관절의 안정성 회복 및 임상적 결과가 비교적 만족 할만 하나 슬개-대퇴간 동통 공여부 감각 소실 또는 저하 등의 슬개골 주위 합병증이 발생하므로 이러한 문제점을 가능한 줄이고 기능적 회복을 도모하는데 이식건 채취 방법에 있어서 분리된 절개를 이용하고 속이 빈 원형의 톱날 기구(Hollowsaw)를 사용함으로써 결과의 향상을 기대 할 수 있을 것으로 사료되나 추후 보다 면밀하고 장기적인 추시 관찰이 됫받침 되어야 할 것이다

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.6
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• pp.385-397
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• 2021

This study examined service failure and recovery of domestic ethnic food restaurants based on a model of the repercussions of service failure dealing with seriousness and control and the cause-and-effect relationships among the variables relevant to the quality of relationships -trust, satisfaction, and loyalty. This study provides valuable information for Korean restaurant managers regarding food service failure and response plans by collecting data from actual Japanese tourists visiting ethnic food restaurants. The results suggested that it is important to develop a strategy to present the distributional fairness to customers who recognize the seriousness of service failure to control the situation promptly. These results can be used to establish more systematic business plans, improving customer management and firm performance. The advantage of this research is that it is time for substantial research data on the booming domestic restaurant industry and service quality to overcome the current recession and grow and solidify the current restaurant market.

• The Journal of the Korea Contents Association
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• v.20 no.2
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• pp.487-498
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• 2020

The purpose of this study is to investigate the effects of nursing workplace spirituality and resilience on the quality of professional life of hospital nurses. The study participants comprised 200 nurses working in two general hospitals with over 300 beds in. Data were collected from March 4 to 29, 2019 and a total sample size of 197 participants was used for analysis. Descriptive statistics, t-test, ANOVA, Pearson's correlation, and stepwise multiple regression were used to analyze the results using SPSS/WIN 21.0. The score were as follows: 4.54 for nursing work spirituality, 3.34 resilience, 3.20 compassion satisfaction, 2.66 secondary traumatic stress, and 2.79 burnout. The factors affecting compassion satisfaction were nursing work spirituality and resilience, and the explanatory power was 47%. The factors affecting secondary traumatic stress were resilience, and the explanatory power was 13%. The factors affecting burnout were resilience, nursing workplace spirituality, and job satisfaction, and this had an explanatory power of 51%. In conclusion, it is necessary to improve the resilience of hospital nurses to alleviate secondary traumatic stress and burnout of nurses and to improve the quality of professional life.

• Journal of the Korean Society for Railway
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• v.11 no.1
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• pp.61-68
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• 2008

Resilient modulus has been used for characterizing the stress-strain behavior of subgrade soils subjected to traffic loadings. With the recent release of the M-E Design Guide, highway agencies are further encouraged to implement the resilient modulus test to improve subgrade design. The subgrade design for the trackbed, however, is primarily relying on the static test results such as $K_{30}$ and deformation modulus, Ev. Therefore applicability of the resilient modulus for the design of trackbed needs to be evaluated. In this study, physical property tests, unconfined compressive tests and resilient modulus tests were conducted to assess the resilient and permanent strain behavior of 14 cohesive subgrade soils. A predictive model for estimating the resilient modulus is proposed based on the results of unconfined compressive tests and tangent elastic modulus, unconfined compressive strength, failure strain, secant modulus at peak, and yield strain. The predicted resilient moduli using the predictive models compared satisfactorily with measured ones. Although the permanent strain occurs during the resilient modulus test, the permanent behavior of subgrade soils is currently not taken into consideration.

• Journal of the Korea Convergence Society
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• v.9 no.2
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• pp.19-32
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• 2018

The purpose of this study was to identify the convergence that resilience has on clinical performance ability and stress in clinical practice in order to prepare effective educational materials for clinical practice. The results showed that satisfaction of university life, satisfaction of nursing major and satisfaction of clinical practice had significant effects on resilience, clinical performance ability and stress in clinical practice. Also the correlation between the resilience and clinical performance ability of nursing students was positive(r=.510). And the correlation between the resilience and stress in clinical practice was negative(r=-.153). These findings indicate that there is a need to improve resilience of nursing students to promote the clinical performance ability and to lessen stress in clinical practice. The results should be reflected in the development of effective programs.

• 한국벤처창업학회:학술대회논문집
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• 2022.11a
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• pp.105-117
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• 2022

본 연구은 군 장병들의 자기결정성에 영향을 미치는 변인을 선정하고 회복탄력성의 매개효과를 알아보고자 한 박사학위논문의 요약본이다. 연구를 위해 전국 육군 8개 부대 장병 898명을 대상으로 자기결정성의 관련 변인을 측정하기 위한 설문을 실시하였다. 설문 결과는 통계분석을 시행하였는데, 매개효과 검증을 위해 독립변인으로 그릿과 주관적 안녕감을, 종속변인으로 자기결정성, 매개변인을 회복탄력성으로 하는 3단계 회기분석을 실시하였다. 연구 결과, 군 장병들의 일반적인 특징에서 성별과 회복탄력성 교육참여 여부는 각 변인에 유의한 차이를 보이지 않았고, 연령은 27세 이상, 계급은 부사관이 모든 변인에서 높은 수치를 보였다. 그릿과 주관적 안녕감의 하위요인들은 자기결정성에 모든 하위요인에 다소 높은 정적 상관관계와 유의한 영향을 미치는 것으로 나타났으며, 그릿과 주관적 안녕감의 하위요인들은 회복탄력성의 모든 하위요인과도 전반적으로 높은 정적 상관관계를 보였고, 전반적으로 유의한 영향을 미치는 것으로 나타났다. 회복탄력성의 하위요인들은 자기결정성의 하위요인 전반에 상관관계를 가졌으며, 부분매개효과를 확인했으나 일부요인은 기준을 충족하지 못하였다. 결론적으로 군 장병들에게 지속적인 관심과 꾸준한 노력을 기울일만한 동기부여가 무엇보다 필요하며, 군 장병들의 성공적인 자기결정력 성장을 위해서는 자율성 증진과 원활한 대인관계 환경 제공을 통한 그릿과 주관적 안녕감의 요인들의 충족이 필요함을 알 수 있었다. 또한 장병들의 회복탄력성 능력 향상을 위한 그릿과 주관적 안녕감 증진은 장병들의 자기결정성 증진에 기여할 주요 수단임을 알 수 있었고, 장병들의 주관적, 긍정적 심리상태와 자신 삶의 만족을 위한 주관적인 능력 증진을 위해서는 그릿 및 주관적 안녕감과 회복탄력성이 주요한 에너지로 활용될 수 있음을 추론할 수 있었다.

• Korean Journal of Psychosomatic Medicine
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• v.30 no.1
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• pp.30-37
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• 2022

Objectives : The purpose of this study was to develop a cognitive-behavioral intervention for college students at high risk for mental health and to investigate its effect on mental health outcomes. Methods : The program was developed to reduce depressive symptoms and adverse outcomes while promoting resilience and positive effects. It consisted of eight sessions in a small group format for eight weeks. Thirty subjects at high risk for mental health participated in the program. Outcomes on the depressive symptoms, resilience, satisfaction with life, negative affect, and positive affect were evaluated at pre-and post-intervention. Results : Depressive symptom scores reduced significantly post-intervention compared to pre-intervention (t=3.51, p=0.002). Resilience scores (t=-3.65, p=0.001) and satisfaction with life scores (t=-3.00, p=0.006) increased after intervention than pre-intervention. Positive affect scores decreased post-intervention (t=2.28, p=0.031). There was no significant difference between pre-and post-intervention negative affect scores (t=-0.94, p=0.356). Conclusions : Present study demonstrated that group-based cognitive-behavioral intervention could be helpful for college students at high risk for mental health to reduce mental health symptoms and improve healthy protective factors.