• The Journal of the Korea Contents Association
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• v.22 no.6
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• pp.386-399
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• 2022

The purpose of this study is to identify how education and activities of urban forest healing programs affect emotional rest (healing recovery environment awareness, restoration of attention, and leisure life satisfaction). To this end, 38 people were divided into experimental groups (forest healing program education and practice), and control groups (non-program participation). As a result of the study, in the case of the experimental group, emotional rest factors such as healing recovery environment perception, attention recovery, and satisfaction with leisure activities after the program were statistically significantly improved, and in the case of the control group, there was no change in emotional rest after the program. In addition, there were differences between groups in both pre and post regarding the difference in emotional rest between the participant groups, and the difference in emotional rest afterwards was much larger than the pre-difference. In conclusion, people who receive regular education on forest healing and have done actual forest healing activities experience higher emotional rest than those who do not. This suggests that continuous motivation and regular practice can raise awareness of the healing recovery environment, promote attention recovery, and have a positive effect on leisure life through appropriate programs rather than simply taking a walk.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.690-701
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• 2021

This study examines the effects of job stress on fire-fighters' job performance on negative job factors, job burnout, and positive job factors, job satisfaction, respectively, and by examining whether resilience has a modulating effect in these influence relationships. This was done to provide useful information for planning management strategies. The analysis was done by regression analysis of data collected through a structured survey of 239 fire-fighters, and the moderating effect was confirmed by calculating and applying the interaction term. For the analysis, a structured questionnaire survey was conducted on 239 fire-fighters. As a result of the analysis, it was confirmed that job stress and job burnout of fire-fighters were low, job satisfaction was normal, and resilience was above average. Also, there was no significant difference in resilience according to demographic characteristics, and it was found that job stress had a positive(+) influence on job burnout at a statistically meaningful level, and a negative(-) influence on job satisfaction. In addition, it was found that impulse control power and cause analysis power had a moderating effect in the influence relationship between job stress and job burnout, and impulse control power had a moderating effect in the influence relationship between job stress and job satisfaction. Based on these results, it was proposed to preemptively apply various resilience programs suitable for the situation of fire-fighters, enhance emotional competence, and introduce coaching personnel to help self-reflection.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.4
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• pp.452-462
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• 2020

This study analyzed the impact of resilience on the job satisfaction of middle-aged employees and the meditating effect of retirement attitude. The survey was administered to 468 regular workers aged 40 or older in Seoul and the surrounding metropolitan area. This study utilized SPSS 19.0 statistical program, and multiple regression and mediated effect analyses were applied with descriptive statistics, reliability and validity of measurement tools to analyze differences between correlations and groups. First, male workers had higher self-regulation ability and job satisfaction than women. Female workers had higher old age rest than male ones. The higher the educational background, the higher the recognition of retirement as a new beginning, The longer the working years, the higher the self-regulation ability and job satisfaction. The higher the household income, the higher the positiveness. Second, the Resilience had a positive effect on job satisfaction. Third, resilience had had a negative impact on the forced frustration and a positive influence on the new beginning of retirement attitudes. Fourth, the forced frustration and new beginning showed mediating effects of resilience and job satisfaction. The study results confirmed the importance of resilience and demonstrated the need for measures to enhance resilience in order to reduce anxiety about retirement and increase job satisfaction.

• Journal of the Korea Convergence Society
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• v.13 no.5
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• pp.425-433
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• 2022

This purpose of this study was to survey state-anxiety, depression and resilience in female high school students and to identify factors influencing resilience. Data were collected 177 female high school students. Data were analyzed using ANOVA, t-test, Scheffe's test, Stepwise Regression Analysis, Pearson's correlation coefficient. The mean score of state-anxiety was 39.56±11.37. There was statistically significant difference in state-anxiety on variable such as academic achievement, satisfaction of school life, parental rearing attitudes, satisfaction of family life. The mean score of depression was 7.53±8.52. There were statistically significant difference in depression on variables such as relationship with school fellow, satisfaction of school life, parental rearing attitudes, satisfaction of family life. The mean score of resilience was 98.36±17.76. There was statistically significant difference in resilience on variables such as academic achievement, parental rearing attitudes, Resilience was negatively correlated with state-anxiety. Resilience was negatively correlated with depression. Self-esteem was positively correlated with depression. Factor influencing resilience were state-anxiety, high academic achievement, which explained 49.6%. Findings provide useful information for further studies in female high school students. Further research with careful sampling will be needed to enhance the resilience of male and female high school students,

• Proceedings of the Korean Society of Computer Information Conference
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• 2022.07a
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• pp.345-346
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• 2022

본 연구에서는 코로나19 팬데믹에서 서비스산업종사자들의 직업 불안이 삶의 만족에 미치는 영향 관계를 알아보고자 연구를 진행하였다. 거기에 가족지지의 매개효과를 검증하고자 하였다. 2019년말에 발생한 코로나19는 세계적으로 한 번도 경험해 보지 못한 새로운 세상을 경험하고 있다. 자국의 국민을 보호하고자 국제 공항은 외국의의 출입을 철저히 봉쇄함으로써 코로나 확산을 막았고, 그로인하여 세계 경제교역은 큰 타격을 받았다. 산업관련 물동량은 점차 회복되고 있으나 여행객을 포함한 인적교류는 아직도 힘든 상황으로 호텔업, 관광업등의 서비스산업은 상당한 영향을 받아 거기에 종사하는 직원들 또한 자신의 직업에 대한 불안이 늘고 있다. 2021년 현재 대부분의 나라에서 위드코로나 정책으로 전환하면서 서비스산업이 점차 회복되고 있으나 아직도 힘든 상황을 보내고 있다. 따라서 본 고는 포스트 코로나시대에 서비스산업종사자들의 직업불안을 낮게 하고 삶의 만족을 높이는 방안을 제시하고자 하였다.

• Social Workers
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• no.8 s.52
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• pp.27-27
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• 2006

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.11
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• pp.5541-5548
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• 2013

Any enterprises cannot be free from service failure because of service attribute. Thus, the effort to recover from service failure properly has an important meaning. This study emphasizes on the need of effort of service recovery and distinguishes the operant situation of service failure into severity and controllability. At this moment in time, this study wants to verify the role of the effect of justice awareness on trust and satisfaction and adjustment role of employees' authenticity. An object of his study was 206 people who complained about service and this study analyzed their questionnaires by using SPSS, AMOS. To sum up, First, this study result shows that the seriousness of service failure has a negative effect on justice and only controllability has a negative effect on justice. Second, this study result shows that justice awareness has a positive effect on trust and satisfaction and that recovered trust has a positive effect on satisfaction. Third, authenticity has regulation effect on the structural relationship of severity, controllability, trust and satisfaction. Based on such result, this study presented suggestive point and suggested future study.

• Culinary science and hospitality research
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• v.17 no.2
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• pp.168-181
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• 2011

The purpose of this study is to establish an effective marketing strategy as the marketing management strategy by inquiring into the effect of service recovery justice on relationship benefit, relationship satisfaction and long-tenn relationship orientation in food service industry with food service customers. This study showed that the service recovery justice has a positive effect on the relationship benefit according to procedural, interactional and distributive justice, and the customer satisfaction is maximized through the relationship benefit, continuing the relationship as long-tenn friendship customers. That means that despite service companies' many efforts, including the establishment of a goal related to service, as their service failures happen frequently by various internal or external factors, active work is needed through the fair relationship benefit as the service recovery strategy to deal with these service failures positively and keep the customer satisfaction and long-tenn relationship orientation.

• Culinary science and hospitality research
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• v.16 no.2
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• pp.64-76
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• 2010

This research presented research objective on service recovery equity and related scientific purpose and a practical view based on actual problems and needs of hotel restaurant service management, deriving following research results. First, through considering previous research related to service recovery equity, theoretical system on segmentation of customer appraisal through business situation variables and recovery equity are presented. Second, in the enlarged meaning of existing recovery equity and related previous research, relationship was examined closely through an analysis of new causal relationship on recovery equity and research on relationship between recovery equity and customer appraisal. Third, the effect of service recovery equity affecting consequences on satisfaction and the intention of action were analyzed through customer appraisal and examined the relationship between service recovery equity and customer attitude. In this research, implications on future scientific and practical views based on the results are as follows. Not only the necessity of further research on the general service industry but also research on customer appraisal systems were suggested by offering parameters segmented from service recovery through customer satisfaction and intention of action for customer appraisal.

• Journal of Distribution Research
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• v.10 no.3
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• pp.59-86
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• 2005

This study examined whether the efforts of department store for recovering services may be perceived fairly from the standpoint of customers upon any occurrence of service failure, whether such perceived justice contributes to higher customer satisfaction and trust, and whether such customer satisfaction and trust have positive influence on store loyalty of customers, respectively. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 204 customers who experienced in service recovery around domestic major department stores in the last one(1) year. With regard to empirical analysis to verify some hypotheses hereof, this study verified the reliability and validity of each questionnaire item by means of statistical programs like SPSS 10,0 and AMOS 4.0, followed by verifying hypotheses through SEM(structural equation modeling) analysis. These results indicate that positive efforts of department stores for service recovery upon their service failure may bring customer satisfaction and trust in department store, which result in boosting up store loyalty of customers. In this empirical study, it was notably demonstrated that despite any occurrence of service failure, the corresponding efforts of department stores to improve the level of justice perceived by customers in course of service recovery, had positive effects on better customer satisfaction, trust and store loyalty, and these effects induced customer's continuous repurchase, positive WOM(word of mouth) and recommendation about the use of appropriate department store, which may contribute to better its competitive edge.