• The Journal of the Korea Contents Association
• /
• v.12 no.11
• /
• pp.412-421
• /
• 2012

The aim of this paper is to improve employee job satisfaction through the influence of superiors' leadership related to trust and job satisfaction of hotel employees who strive to provide better service for guest. We analyzed the correlation between superior's leadership and the trust and job satisfaction of the employees. The result of this analysis indicates that the influence of the superiors' leadership on the trust and job satisfaction of employees favourable, and worthy of individual consideration and conditional compensation. Job satisfaction for employees has a direct correlation with each situation and reward of state of affairs. Further, the influence on job satisfaction is shown as statistically significant in relation to the senior's trust.

• The Journal of the Korea Contents Association
• /
• v.9 no.12
• /
• pp.853-864
• /
• 2009

Though the concept emotional labor in hotel employees is very important in the theoretical and practical perspective, the extant study has not yet studied. Based on the existing literature on the effects of emotional labor, including job stress and burnout, the hypotheses were suggested and date analyses were performed to verify these hypotheses. Data gathering were performed by self-administered questionaries on the samples of 330 hotel employees in Seoul. Finding were as Following. Firstly, attentiveness to required display rules, variety of emotional display rule, emotional dissonance was positively relatively to job stress. Secondly, variety of emotional display rule, emotional dissonance was positively relatively to burnout. Thirdly, job stress was positively relatively to burnout. The result of this study will be helpful for the hotel industry which gave needs to establish the marketing strategies.

• Journal of Convergence for Information Technology
• /
• v.8 no.1
• /
• pp.215-225
• /
• 2018

The purpose of this is to understand critical roles of contact employees' organization citizenship behaviors (OCBs) in customers' evaluation of service quality. This paper examines the relationship of employees' OCBs with job satisfaction, trust in manager, and customer's perceived service quality in deluxe hotel. The empirical results show that contact employee' job satisfaction and trust in manager are significantly related to OCB and that their active engagement in OCB has a positive relationship with the perception of service quality. Although there exists a significant common method factor possibly influencing the strength of the relationship, this factor did not affect the overall pattern of significant relationship. Another notable finding indicates that, unlike a global OCB measure, path estimates in the relationship of job satisfaction and trust to OCB variable are not similar and suggests that the multiple facets of OCBs provide more detailed information than a global OCB.

• Journal of Global Scholars of Marketing Science
• /
• v.16 no.3
• /
• pp.107-123
• /
• 2006

This study suggest a model to find out relationships among the servant leadership as a preceding factor, the trust in higher officers as mediating factors, and leader satisfaction, additional efforts as a resulting factor. Then, empirical study testify the relationship among these factors. This study confined the subjects of empirical analysis to the employees in super-deluxe hotels located in Seoul, Gyeongju, Busan, and Daegu areas. In order to clarify the utility of this study, This study took only hotel employees as the subject of measurement because only hotel organization is able to reveal sensitively the behavioral response between the leader and the members of organization. The preceding study has systematized a basic theory on the servant leadership, and provided factor structure in regard to the servant leadership, but this study has searched the factor structure of the servant leadership with the hotel employees as the subjects of study. Also, from the side of the personnel manager of hotel business, this study can be a criterion for clarifying a leadership program. Especially, in order to cultivate their servant leadership, it is necessary to testify morality and pride as sub-behavioral characteristics of new employees. Also to change the mid-managers' leadership for the effective achievement of the object of organization, this study can be utilized for the development of servant leadership.

• The Journal of the Korea Contents Association
• /
• v.21 no.10
• /
• pp.434-443
• /
• 2021

The purpose of this study is to analyze hotel chefs' perceptions of each type of leadership, to help improve teamwork and work efficiency through the improvement of job satisfaction and work skills by hotel cooks and the impact of leadership on human relations. In particular, by conducting Q methodological analysis on the subjectivity of the total chef's leadership type recognized by hotel chefs in vertical command systems according to the nature of the work in the hotel company. The analysis of leadership types showed that Type 1 (N=4): both transformative and servent leadership is a combination of preferences or non-preferences, Type 2 (N=4): transformative leadership preference, Type 3 (N=3): both transformative and non-preferred leadership. The leadership of the executive chef, recognized by hotel chefs, is believed to prefer leadership that is considered for individual situations that match each other's experiences and work skills (ability values) rather than uniform leadership such as transformational or servent leadership. Along with the theoretical discussion of Q methodology, the leadership type is explained, and based on the subjectivity research analysis method of Q analysis, the subjectivity of hotel chefs will be identified in various ways and new leadership will be presented.

• Journal of Service Research and Studies
• /
• v.14 no.3
• /
• pp.79-101
• /
• 2024

This study aims to investigate the impact of hotel marketing agility on employee job crafting and service innovative behavior in the context of the uncertainties faced by the Korean hotel industry amidst a rapidly changing business environment. In the post-COVID era, hotel companies need to quickly detect market trends and respond flexibly to secure a competitive advantage and promote sustainable growth. Given the high proportion of face-to-face services in the hotel industry, marketing agility is emerging as a core competency to effectively cope with changing customer demands and market dynamics. However, an organization's agile marketing capabilities only take on true meaning when frontline employees voluntarily redesign their jobs and lead service process innovations. In this regard, job crafting, which refers to employees' active redefinition and modification of their job boundaries, can serve as a link between organizational agility and individual innovative behavior. By empirically analyzing the structural relationship between marketing agility, job crafting, and service innovative behavior in the hotel context, this study applies the concept of agility to the field of human resource management and provides new insights into the antecedents and outcomes of job crafting. The results show that hotel responsiveness has a significant positive impact on all three dimensions of job crafting. In the case of speed and flexibility, they had a significant positive effect on task and relational crafting, but the effect of speed on cognitive crafting was not significant. The implications of the study suggest that hotels' rapid decision-making and execution may actually constrain employees' cognitive crafting activities, such as reflecting on and reinterpreting the meaning and identity of their work. Furthermore, it is expected to provide meaningful insights for hotel managers facing environmental upheavals to seek practical measures to enhance agility and innovativeness.

• The Magazine for Energy Service Companies
• /
• s.25
• /
• pp.28-29
• /
• 2003

한국에너지기술연구원과 한국에너지공학회가 공동으로 주관하는 제18회 에너지절약기술워크샵이 지난 11월 27일부터 양일간 대전 유성호텔에서 열렸다. 이번 워크샵에서는 우수논문상과 늘푸른에너지공학상 시상식과 함께 신연소 기술, 에너지 신소재 기술, 미래 열동력 기술, 정유/석유화학 신기술, 인테그린 건물 기술, 미활용 에너지 기술, 에너지 차세대 조명 기술 등 다양한 분야에 걸쳐 특별강좌와 기술논문 발표가 이어졌다.

• The Magazine for Energy Service Companies
• /
• s.57
• /
• pp.18-23
• /
• 2009

'미래로, 세계로 향하는 ESCO'. 지난 2월 18일 서울 팔래스호텔에서 ESCO협회의 제10차 정기총회가 개최되었다. 이번 총회는 미국 ESCO협회와의 MOU 체결과 ESCO 공로상 수상 및 협회의 새로운 임원 선임 등 뜻깊은 순서들로 채워졌다. 미국 ESCO협회의 Bob Dixon 전(前)회장과 ESCO협회 이범용 회장을 비롯해 70여 명의 회원들이 참석해 성황리에 마친 정기총회를 소개한다.

• The monthly packaging world
• /
• s.200
• /
• pp.113-121
• /
• 2009

2009 한국물류대상 시상식이 11월 2일 서울 인터컨티넨탈호텔 그랜드볼륨에서 열렸다. 국토해양부와 한국통합물류협회, 매일경제신문사가 공동주최하는 한국물류대상 시상식은 1993년 제정돼 올해로 17회를 맞게되었으며 물류 혁신을 통해 기업 가치 창출과 국가 경제에 기여한 기업 개인에게 포상하고 있다. 이날 시상식에서는 물류인들의 자긍심을 높이고, 글로벌 물류 강국 실현을 위한 물류비전 선포식도 함께 열려 관심을 끌었다. 2009 한국물류대상 일부 수상자들의 활약상을 살펴보도록 한다.

• The Optical Journal
• /
• s.107
• /
• pp.46-47
• /
• 2007

신도리코(대표.우석형)가 지난 11월 9일 서울 리츠칼튼호텔에서 '논스톱 솔루션' 발표회를 갖고 기존 사무기기 회사에서 오피스 솔루션 전문 컨설팅 기업으로의 변신을 선언했다. 국내시장에는 아직 '복사기 전문회사'라는 인식이 강하지만 국제시장에서는 이미 사무기기 종합 개발.생산업체로 자리잡은 신도리코는 46년간 쌓아온 출력기에 대한 노하우 등을 바탕으로 차세대 출력기에 대한 기술력과 생산력을 모두 갖추고 시장 강자로 거듭나겠다고 밝혔다.