• Journal of the Korea Convergence Society
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• v.7 no.2
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• pp.93-99
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• 2016

The objective of this research is to find out how work process influences employee satisfaction, and customer satisfaction to compare hotels and residence hotels in Korea structured equation model. Many previous researches suggested that residence hotels similar hotel because residence hotels service based on the hotel service. As a results, all hypnotists are accepted. Work process positive influence on the employee satisfaction and customer satisfaction and employee satisfaction and customer satisfaction positive influence on hotels and residence hotels results as well. this results show that residence hotels service the same as hotel service in Korea. This mean residence hotels are providing stay a long time, expansion of rooms, hallmark and others based on hotel service.

• Journal of Digital Convergence
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• v.11 no.7
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• pp.111-122
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• 2013

The purpose of this study was to investigate the relationships among intrinsic motivators, psychological empowerment, affective commitment, and service quality among hotel industry employees. For this study, data were collected from 233 hotel employees in Seoul Metropolitan City with self-administered questionnaires and analyzed using structural equation modelling technique. This study found that two job characteristics variables(job challenge and job autonomy) had positive effects on hotel employees' psychological empowerment; that three job characteristics variables(job challenge, job variety and job autonomy) and psychological empowerment had positive effects on hotel employees' organizational commitment; and that psychological empowerment and organizational commitment had positive effects on hotel employees' service quality.

• Journal of Digital Convergence
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• v.15 no.3
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• pp.147-155
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• 2017

The purpose of this study is to conducted on hotel workers. The results of this study are as follows. First, the relationship between self - efficacy and job performance of employees was analyzed. We distributed 300 questionnaires to domestic L hotel employees. A total of 250 questionnaires were retrieved and 233 copies were used for the final analysis, except for 17 unfair questionnaires. The results showed that hotel workers had a positive influence on self - efficacy. Self - efficacy played a role in the relationship between majors' learning and job performance. Based on the results of the research, we develop an industry-university linkage program. Practical majors will increase the workplace adaptability of employees. And the self - efficacy of the employees will be increased to affect the job performance. In the future, I hope that research on the self-efficacy of hotel employees and post-employment job performance will be carried out in the future.

• Advanced Industrial SCIence
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• v.2 no.4
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• pp.1-10
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• 2023

The purpose of this study is to verify the mediating effects of job insecurity on the relationship between COVID-19 risk perception and mental health in hotel workers. For this study, a sample of 633 hotel workers completed the questionnaires: COVID-19 risk perception, job insecurity, depression, anxiety, somatic symptoms. The data was analyzed by SPSS 25.0 program and PROCESS macro program. The main results can be summarized as follows. 1. The risk group of the job insecurity had a significantly higher level of mental health(depression, anxiety, somatic symptoms) compared with the normal group. 2. COVID-19 risk perception showed a significant effects on job insecurity and mental health(depression, anxiety, somatic symptoms). 3. The results showed a partial mediating effects of job insecurity on the relationship between COVID-19 risk perception and mental health(depression, anxiety, somatic symptoms). On the basis of the results, we discuss that hotel workers have the vulnerability of mental health in disaster situations such as COVID-19 pandemic, and that mental health risk increases due to the job insecurity caused by COVID-19. we propose the need to support human resource management measures and psychological programs for hotel workers.

• The Safety technology
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• no.204
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• pp.40-44
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• 2014

• Convergence Security Journal
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• v.16 no.1
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• pp.33-38
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• 2016

The study is intended to examine awareness of safety as a differentiated service strategy and t to induce offer of more competitive services to the internal and external consumers in service industry of the South Korea. In the pursuit of this purpose, the typical occupations of the service industry targeted hotel employees and this study investigate the policy effectiveness of security management in Korea hotels. Specifically, this study was conducted by survey and involved major hotel(Seoul, Busan, Gyeongsangnam-do, Gyeongsangbuk-do) across the country. This survey went through feasibility study by major hotels managers. The results were as follows: Findings of the study suggested that most of disaster management stages did not have a statistically significant relationship with the policy effectiveness of security management. Only, repair stage have significant impact on the policy effectiveness of security management. This finding was found to be attributable to the fact that hotel employee would be concentrated in the tangible results of security management.

• Korean Journal of Occupational Health Nursing
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• v.17 no.2
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• pp.138-145
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• 2008

Purpose: The purpose of this study was to provide exercise program according to the relevant characteristics in order to provide practical information for intervention programs to prevent and manage musculoskeletal symptoms of workers who are employed in a hotel. Method: A self-administered questionnaire was used in order to identify any musculoskeletal symptoms among 280 employees who works at the hotel. Each experiment and control groups, consisting of 16 employees respectively, was assembled. The 10-minute exercise program was conducted twice a day for 6 weeks between 23 October and 3 December 2006. Results: The subjective symptom of subjects before and after implementing the exercise program for the period of 6 weeks was decreased in most body parts. In the control group the subjective symptom of subjects was decreased partly. Conclusion: The exercise program according to the symptom & task characteristics of hotel employees need to be introduced in preventive & proactive manners in order to ease and prevent the musculoskeletal symptom.

• 월간산업보건
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• s.200
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• pp.48-52
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• 2004

수요자 요구에 따른 다양한 서비스 개발에 힘써온 협회가 보건관리대행 서비스를 충실히 수행하면서 축적된 자료와 정보를 공유하는 일환으로 보건관리대행 사례를 소개하고 한다.

• Culinary science and hospitality research
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• v.17 no.1
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• pp.78-92
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• 2011

This study attempts to investigated the impact of mentoring function and job satisfaction and organizational commitment in the hotel kitchen employees. It is hypothesized that the function of mentoring will influence on the job satisfaction and organizational commitment. Data was collected from 362 in the Seoul, Jejn, Busan and Kyungju hotels. The result showed that all of those 3 sub causes of the mentoring functions was positively relation with job satisfaction; but the organizational commitment, only the role model function had a positive relation. This is the mentoring function, which the role to accomplish the role model function is most important to hotel kitchen employees. Furthermore, the hypothesis for the relation of job satisfaction and organizational commitment was turned down. The result of this study will be hopeful for the hotel industries which gave needs to establish to human resources management.

• The Journal of the Korea Contents Association
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• v.15 no.9
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• pp.494-508
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• 2015

The present study was conducted to test the mediating effects of work engagement in the relationship between issue leadership and innovative behavior. Specifically, the purpose of this study was to empirically test the impact of issue leadership on employees' innovative behavior, and to investigate the mediating effect of work engagement in the relationship between issue leadership and innovative behavior. The data was collected from 218 employees who are currently working at large hotels located in Seoul and Jeju. The results of this study show that issue leadership is positively associated with work engagement and innovative behavior, and that issue leadership is a crucial factor to facilitate employees' positive attitudes toward voluntary change-oriented behavior. In addition, work engagement partially mediated the relationship between issue leadership and innovative behavior. Finally, theoretical and practical implications of the study results have been discussed along with limitations and future direction of the study.