• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.3
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• pp.1863-1873
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• 2015

This study aims to research on the relationship between job resources, symptoms of burnout, and depersonalization and its impact on the customer orientation. Using data from hotel frontline employees of Seoul in Korea, it seeks to investigate the mediating effects of burnout symptoms and depersonalization to the relationships between job resources and customer orientation. Data was analyzed using Structural Equations Modeling (SEM) by of AMOS program. The research advances understanding of the relationships between job resources, emotional exhaustion, depersonalization as a situational personality trait and the FLE customer orientation in five deluxe star hotel environment. The findings highlight the value of burnout and depersonalization, and suggest a number of practical implications for the identification, recruitment and retention of hotel employees.

• The Journal of the Korea Contents Association
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• v.14 no.10
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• pp.237-246
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• 2014

The purpose of this study is to examine the relationship between customer orientation and organizational justice in hotel industry. Data were collected from employees who are working in the hotels of Seoul, South Korea and total 321 was used in data analysis. As a result of multiple regression analysis, the distributive justice and interactional justice had a positive effect on the customer orientation. However, the procedural justice had no effect on the customer orientation. Moreover, the type of employee moderates the effect between distributive and procedural justice and customer orientation, but, there was no significant moderated effect of employment type between the interactive justice and the customer orientation.

• Culinary science and hospitality research
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• v.15 no.3
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• pp.69-82
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• 2009

This study attempted to show the importance of trust in a leader by empirically analyzing the relationship between transformational and transactional leadership, organizational effectiveness and trust in a leader. Four hypotheses were formulated and a survey was conducted to examine employees working in hotels in order to verify the hypotheses. Based on the data, leadership, trust in a leader, its relation with organizational effectiveness, and the mediating role of trust in a leader of a hotel were analyzed. The results showed that trust affects the partial mediating or the perfect mediating between leadership and organizational effectiveness. It is hoped that the result of this study will contribute to the development of leadership in the hotel industries in the future.

• Journal of Global Scholars of Marketing Science
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• v.15 no.2
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• pp.27-48
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• 2005

This study analyzed the structural elements of transformational leadership on hotel employees job satisfaction and organizational identification, and inquired into how moderating variables such as demographical characteristics and the features of hotels affect transformational leadership. The ultimate purpose of this study was to provide managerial implications to hotel business operators and hotel employees. The main results of this study are as follows; According to the result of factor analysis on transformational leadership and hotel employees job satisfaction, 18 variables were derived as two factors 'obliging leadership' & 'vision leadership' factor in the area of transformational leadership, and 31 variables were derived as four factors 'welfare and work environment', 'ability display and job stability', 'colleague relationship and job performance' and 'company policy' factor. Second, stepwise regression analysis on whether the type of transformational leadership at hotels has a significant effect on employees job satisfaction & organizational identification, 'vision leadership' and job satisfaction and the both 'vision leadership' & 'obliging leadership' among the types of transformational leadership appeared to have a significant effect on hotel employees organizational identification. Third, One-Way ANOVA and t-test in order to examine significant difference in the type of transformational leadership according to demographical characteristics and general characteristics, statistically significant difference was found according to income level, the current position, work experience, the type of hotel operation and the experience of job change.

• 정보화사회
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• s.145
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• pp.28-31
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• 2000

본 협회가 주관하는 제 9회 정보통신 포럼이 지난 20일 하얏트호텔 로터스룸에서 열렸다. 업계 관계자 70여명이 참석한 이 날 포럼에서는 한국정보통신대학원대학교 양승택 총장의 '정보통신산업과 인력양성'에 대한 발표가 있었다. 발표 내용을 요약 정리해서 싣는다.

• 전기산업
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• v.1 no.2
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• pp.61-64
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• 1990

• 월간산업보건
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• s.200
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• pp.48-52
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• 2004

수요자 요구에 따른 다양한 서비스 개발에 힘써온 협회가 보건관리대행 서비스를 충실히 수행하면서 축적된 자료와 정보를 공유하는 일환으로 보건관리대행 사례를 소개하고 한다.

• Digital Contents
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• no.10 s.125
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• pp.30-32
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• 2003

홈네트워크 산업을 활성화하는데 구심체 역할을 할 한국 홈네트워크산업협회(HNA : Home Network industry Association)가 지난달 1일 서울 소공동 롯데호텔에서 창립총회를 열고 본격적인 활동을 시작했다.

• 프린팅코리아
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• v.14 no.3
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• pp.48-48
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• 2014

대한인쇄정보산업협동조합연합회(회장 고수곤)는 지난 2월 25일 세종호텔 세종홀에서 제52회 정기총회를 개최했다. 이번 정기총회에서는 인천인쇄정보산업협동조합(이사장 이정수)과 제주인쇄정보산업협동조합(이사장 고상호)이 우수조합 부문 연합회장상을 수상했다.

• 월간산업보건
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• s.368
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• pp.40-44
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• 2018

지난 11월 21일, 더케이서울호텔에서 제11회 산업보건학술제가 열렸다. 이번 학술제에서는 '생명존중 문화'와 '노동자 자살의 실태와 예방'이라는 주제를 통해 노동자 자살의 근본적인 원인과 그에 맞는 예방법을 토의하며, 생명존중 문화의 확산을 위해 깊게 고민하는 시간을 가졌다.