• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2023.11a
• /
• pp.30-32
• /
• 2023

전국 항만, 연안해역의 항로표지에 해양기상 및 조류신호표지를 구축하여 국지적 해양관측 정보를 실시간으로 서비스하고 있다. 이번 연구에서는 품질분석과 관계자간 간담회를 통해 얻은 현 문제점을 개선하기 위한 조치사항들을 통해 정상자료율을 높여 해양기상정보 서비스 품질을 개선하였다.

• Journal of Korea Port Economic Association
• /
• v.31 no.3
• /
• pp.15-39
• /
• 2015

This paper investigates the determinants of port service quality from a resources-based approach. The research model is derived from the relevant literature in port management, service quality, and resource-based theory. It is hypothesized that tangible and intangible resources contribute to port service quality, which in turn leads to the enhancement of reputation and loyalty to ports. To test this, a questionnaire survey is undertaken on three major ports in Korea: Busan, Incheon, and Gwangyang; the collected data are then analyzed using partial least squares. It is suggested that both tangible resources and intangible resources have a positive influence on general service quality and that general service quality has a positive influence on customer satisfaction, thus improving port reputation and loyalty. The contribution to the literature is that resource-based theory is applied to a port service quality model and the model is verified. In addition, an augmented model is adopted to examine the effect of individual resources on service quality. It is also possible for port managers to use the constructs to monitor their resources and develop more specific strategies to gain reputation and loyalty from customers.

• Journal of Korea Port Economic Association
• /
• v.28 no.2
• /
• pp.95-111
• /
• 2012

The service quality survey for the customers of Gwangyang container port has been done since 2005. It has been difficult to compare annual levels or rival ports because the calculation of weights among service dimensions that is the most important procedure of the assessment systems did not be founded. In particular, the calculation results by the Analytical Hierarchy Process that specializes in estimating the weights were very unstable and not comparable because they were fluctuated annually more than 90% for the specific item. The objective of this study is to support the establishment for new assessment system of service quality with cost- and time-effective tools at Gwangyang port. The confirmatory factor analysis methodology applied to 2007-2009 survey data from the customers of Gwangyang port can estimate ex-post weights to measure annually the stable service quality. The proposed methodology allows us to build the assessment system of more scientific and accurate service quality while reducing the survey items. By this study, a port company can measure accurately the quality of service and improve its competitiveness through being compared to previous periods and leading companies.

• Journal of Korea Port Economic Association
• /
• v.29 no.2
• /
• pp.211-238
• /
• 2013

The Port Logistics Information System (Port-MIS) is the system that processes all of port management such as entry and departure of ships, using facilities within ports, port traffic control, cargo entering and carrying and tax collection in 31 trade ports over the whole country. Lately, The Port Logistics Information System (Port-MIS) has been reformed as a WEB-based system and established basis to provide real time information support structure, diversification of civil complaint system, and optimized civil complaint service by using wire and wireless internet. The typical study on the Port Logistics Information System was C/S program and EDI-centered. But it has significance to study on service quality measurement of WEB Port-MIS that has been served as a new web-based platform since April 2010, for there was no such a study until now.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2006.06b
• /
• pp.381-387
• /
• 2006

The concept of Container Terminal Service has been used in respect to port service until now. There is no necessity to distinguish container terminal service by concept or property. The purpose of this study is to develop the most appropriate Service Quality in the container terminal through empirical analysis such as existing theoretical studies, expertise survey and SAS program. It is necessary to show the way of evaluating Container Terminal Service's importance and Service Quality. This study intends to understand overall satisfaction survey by Container Terminal Service's evaluation through Regression Analysis where customer satisfaction will be the dependant variable.

• Journal of Navigation and Port Research
• /
• v.26 no.2
• /
• pp.153-159
• /
• 2002

An empirical study was carried out to examine how Container Terminals in Busan view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container terminals by the use of questionnaire method and personal interviews. The Cronbach's a coefficient and factor analysis were used to analyze the reliability and the validity of measured variables. Furthermore, SEM (Structural Equation Modeling) method using AMOS(Analysis of MOment Structure) 4.0 was usea to analyze the cause-effect relationship among the source, activities and accomplishments of quality management representing the core concept of quality management system.

• Journal of Korea Port Economic Association
• /
• v.27 no.4
• /
• pp.13-35
• /
• 2011

The advancement of the information technology provides a wide range of corporate to cope with new business environments that are different in size, life and operation conditions. The Research methodology used in this study is Technology Acceptance Model. The Study Method are mainly survey and questionnaire. The major result of article can be summarized. Its are as the follows: This paper ware investigated the determinants of 'port service quality', 'perceived usefulness', 'perceived ease of use', 'utilization intention', 'practice use'. There are 400 sended samples and 150 returns, 173 of them are analyzed on a port utilization using TAM model. 1. The Port service quality are found to have a positive effect to 'perceived usefulness', 'perceived ease of use', 'utilization intention' 2. The perceived ease of use are found to have a positive effect to 'perceived usefulness', 'utilization intention' 3. The perceived usefulness is found to be positively related to 'utilization intention' 4. The utilization intention is found to have a positive effect to ''practice use' we hove to provide useful contribution to increase the Korea ports' competitiveness in introduction of port information system. In addition, in order to port development offer some insight in further research.

• Journal of Korea Port Economic Association
• /
• v.24 no.4
• /
• pp.115-137
• /
• 2008

The present study purposed to derive the major attributes of the service quality of port hinterlands from previous research and interviews with specialists, to examine causal relations among the service quality of hinterlands, customer satisfaction, switching barrier and customers' behavior, and to suggest strategic implications. According to the results, the service quality of port hinterlands was divided into 'interaction quality', 'physical environment quality' and 'service delivery quality,' and among the three dimensions of quality, 'physical environment quality' and 'service delivery quality' had a significant effect on customer satisfaction but 'interaction quality' did not. These results suggest directions for what dimensions of quality should be controlled in order to improve the service quality of port hinterlands with limited management resources, and thus they are expected to contribute to more strategic marketing activities upon customers.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2011.06a
• /
• pp.184-186
• /
• 2011

새로운 관광수요에 따른 경제적 파급효과가 예상되는 해양관광의 중요성과 마리나의 공급계획이 수많은 지역에서 진행되고 있다는 점 등을 감안할 때 마리나에 대한 새로운 접근방법을 통하여 마리나 서비스 품질에 대한 고유적 특성을 나타내는 척도를 개발하고 이를 실증적으로 적용하는 통합적 연구방법을 시도하여 마리나를 체계적으로 재정립하는 초석을 마련하였다.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2019.05a
• /
• pp.101-103
• /
• 2019

초고속해상무선통신망(LTE-Maritime)은 연안으로부터 100km 까지 전국 3해안(동 서 남해)에 LTE(Long Term Evolution) 통신 체계를 구축하여 항해 중인 선박(어선, 소형선박, 상선 등)을 대상으로 바다에서도 LTE급의 데이터 통신이 가능한 해상 e-Navigation 서비스 제공을 목표로 한다. 본 논문은 초고속해상무선통신망의 커버리지 및 통신서비스 품질검증 기준이 되는 연안으로부터의 통신서비스 제공 거리, 전송 속도, 전송성공률 등에 대해 검토해 보고, 각 품질 지표를 검증할 수 있는 시험항목 설정, 시험 환경 구성, 시험 방법 및 품질 결과 분석 방안에 대해 논의해보고자 한다.