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A Study on the Evaluation of the Service Quality of Port-MIS  

Kim, Minjin ((주)케이엘넷)
Shin, Seungsik (전남대학교 물류교통학전공)
Publication Information
Journal of Korea Port Economic Association / v.29, no.2, 2013 , pp. 211-238 More about this Journal
Abstract
The Port Logistics Information System (Port-MIS) is the system that processes all of port management such as entry and departure of ships, using facilities within ports, port traffic control, cargo entering and carrying and tax collection in 31 trade ports over the whole country. Lately, The Port Logistics Information System (Port-MIS) has been reformed as a WEB-based system and established basis to provide real time information support structure, diversification of civil complaint system, and optimized civil complaint service by using wire and wireless internet. The typical study on the Port Logistics Information System was C/S program and EDI-centered. But it has significance to study on service quality measurement of WEB Port-MIS that has been served as a new web-based platform since April 2010, for there was no such a study until now.
Keywords
Port-MIS; Factor Analysis; AHP; IPA;
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