• Title/Summary/Keyword: 품질평가 요인

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An Effect on Service Satisfaction by Information Valuation Evaluation Factor in M-commerce Industry (모바일 커머스 산업에 있어서 정보가치 평가 요인이 무선인터넷 서비스 만족에 미치는 영향 연구)

  • Kim, Min-Cheol;Yang, Young-Bae;Kim, Doo-Gyung;Davaadorj, Nyamsuren
    • Journal of Digital Convergence
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    • v.8 no.3
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    • pp.95-113
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    • 2010
  • The mobile commerce (m-commerce) has very high market value unlike other technology innovation areas in IT industries and also changing rapidly. Therefore, it is fact that the development of the effective business strategy is challenging in a digital convergence era of m-commerce context. In most of the researches, m-commerce has dealt with conceptual study such as establishment of definition. There are not many studies of influence of information valuation evaluation on users' satisfaction have done so far. In this paper, we have reported a theoretical study as well as empirical analysis and examined an influence of information valuation evaluation have on users' satisfaction. A questionnaire was constructed and data were collected from 192 users of m-commerce system. The results indicated that users' satisfaction was affected by information valuation evaluation and difference between cost satisfaction and service quality satisfaction according to users' specialty.

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Quality Evaluation and Management of a Shared Cataloging DB: the Case of KERIS UNICAT DB (공동목록 DB의 품질평가와 품질관리: KERIS의 종합목록 DB를 중심으로)

  • Lee, Jae-Whoan
    • Journal of the Korean Society for Library and Information Science
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    • v.36 no.1
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    • pp.61-90
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    • 2002
  • This study intends to evaluate the quality of the KERIS UNICAT DB, and to suggest both theoretical and practical methods for the quality improvement of the DB. To the end. this study developed a quality evaluation model and verified the quality of the UNICAT DB in a comprehensive way, Emphasis was on analyzing the factors causing such inferior and substandard bibliographic records in the UNICAT DB. Also suggested are the management strategies and substantial guidelines to improve the quality of the UNICAT DB.

The Effects of Knowledge Management System for Earthquake disaster Management on the Disaster Management Job Performance (지진 재난관리를 위한 지식경영시스템이 재난관리 업무성과에 미치는 영향)

  • Shin, KwangSoon
    • Journal of the Society of Disaster Information
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    • v.16 no.2
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    • pp.353-363
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    • 2020
  • Purpose: The purpose of this study is to verify the effects of assessment and compensation system, information technology, knowledge quality, and knowledge management activities on the earthquake disaster management job performance. Method: Questionnaire survey was performed for the fire officials, and the multi-regression analysis for surveyed data was statistically performed by using SPSS 25.0 program. Result: Information technology, knowledge quality and knowledge management activities among the factors of the knowledge management system related to earthquake disasters have had significant positive effects on the earthquake disaster management job performance, but assessment and compensation system are found to have no significant effects on the earthquake disaster management job performance. Conclusion: It was confirmed that the higher the level of information technology, knowledge quality and knowledge management activities related to earthquake disasters, the higher the disaster management job performance.

A Study of Subjective Quality-evaluation for Speech using VoIP Network (VoIP망을 이용한 음질의 주관적 품질평가에 관한 연구)

  • 강영도;강진석;최연성;김장형
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2001.05a
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    • pp.285-290
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    • 2001
  • 본 논문에서는 멀티미디어 서비스 요소 중의 하나인 VoIP(Voice Over Internet Protocol)망에서의 음성 품질에 대한 평가를 위해 VoIP망에서 송화자 내용- 발생과정에 있어서 어느 정도 완전히 표현되었는가를 나타내는 송화품질과 음성의 전송계를 통해 수화자에게 전달되는 과정에서 왜곡이나 잡음 등의 방해요인에 의해 열화되는 정도를 나타내는 전송품질, 그리고 수화자가 청각에서 신호처리 과정을 거친 송화자의 내용을 어느 징도 이해할 수 있는지를 나타내는 수화품질에 대한 주관적 방법을 평가한 후 통화품질을 측정한 내용을 분석하여 그 원인과 개선책에 대한 방법을 제시하고자 한다.

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A Study on Analysis of Characteristic Information of Distorted Image for Assessment of No-Reference Image Quality (무 참조 영상 품질 평가를 위한 왜곡 영상의 특징 정보 분석 연구)

  • Shin, Do-Kyung;Kim, Jae-Kyung
    • Proceedings of the Korean Society of Broadcast Engineers Conference
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    • 2021.06a
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    • pp.343-344
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    • 2021
  • 최근 영상의 활용도의 증가에 따라, 비정형 영상 데이터에 대한 양이 기하급수적으로 증가하였다. 디지털 영상을 획득할 시에 처리/압축/저장/전송/재생산 등의 과정을 거치면서 왜곡을 수반하게 되며 영상의 품질을 저하시키는 요인이 된다. 영상의 품질은 활용 결과에도 큰 영향을 미치기 때문에 품질이 저하된 영상은 분류를 하는 것이 중요하다. 하지만 사람이 수신된 모든 영상에 대해서 직접 분류를 하는 것은 많은 시간과 비용이 소요된다는 문제점이 존재한다. 따라서 본 논문에서는 사람이 인지하는 주관적인 영상 품질 평가와 유사하게 품질에 대한 평가를 위한 왜곡영상의 특징정보를 검출 및 분석하는 방안에 대해서 제안한다. 본 방법은 사람이 영상을 인지할 때 가장 많이 사용되는 요소인 색상에 대한 선명도, 블러와 노이즈에 대한 특징정보를 이용한다. 검출된 특징정보를 공간 도메인으로 변환함으로써 왜곡 영상별 특성을 분석하였다. 실험을 위해서 IQA 데이터베이스인 LIVE를 이용하였으며, 원본영상 및 5가지 유형의 왜곡영상으로 구성되어 있다. 실험결과 품질이 좋은 영상과 왜곡영상에 대한 특성을 검출할 수 있었다.

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A Study on Logistics Service Quality of Ports in the Yellow Sea Region (환황해권 항만의 물류서비스 품질에 관한 연구)

  • Kim, Byung-Il;Yoo, Hong-Sung
    • Proceedings of the Korea Port Economic Association Conference
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    • 2007.07a
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    • pp.373-389
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    • 2007
  • 본 논문은 인천항과 청도항, 천진항, 대련항을 대상으로 항만별 서비스품질 구성요인들 각각이 고객만족에 미치는 영향정도가 어떻게 다른지와 항만별 서비스품질 차원 및 만족도에 대한 고객의 지각 수준을 비교하였다. 연구결과 항만서비스의 품질차원은 '내적품질', '외적환경품질', '상호작용품질'로 구분됨을 확인하였고, 이들 항만서비스 품질 3차원은 대련항의 '외적환경품질'을 제외하곤 모두 고객만족에 유의한 영향을 미치는 것으로 나타났다. 또한 항만간 서비스품질 차원에 대한 고객의 지각 수준을 그룹비교를 통해 살펴 본 결과 인천항은 '내적품질'에서 청도항, 천진항, 대련항에 비해 낮게 평가되었으며, '외적환경품질'의 경우도 청도항, 천진항에 비해 낮았지만, '상호작용품질'은 천진항과 대련항에 비해 높게 평가되었다. 그러나 항만에 대한 고객의 만족은 인천항이 청도항, 천진항, 대련항에 비해 부족한 것으로 나타났다.

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Analysis of e-Learning Contents in Distance Teacher Training for Quality Improvement (콘텐츠 품질 향상을 위한 교원연수 이러닝 콘텐츠 분석)

  • Kim, Yong
    • The Journal of the Korea Contents Association
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    • v.13 no.9
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    • pp.476-484
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    • 2013
  • The purpose of this study was to analyze the quality of 67 kinds of e-learning contents in an attempt to boost the effectiveness of distance teacher training. As a result of analyzing, the e-learning contents were rated highest in terms of 'training content,' followed by 'instructional design,' 'teaching & learning strategies,' 'evaluation' and 'interaction.' The scores of 'teaching & learning strategies,' 'evaluation' and 'interaction' were below 80 that was the standard of quality certification. In mean comparison(ES) of contents quality level between certified contents and non certified contents, 'instructional design' had the largest ES(effect size), followed by 'teaching & learning strategies,' 'evaluation'. In the analysis of evaluation factors, most of factors had a large effect such as 'webpage layout', 'selection of instructional design'. The findings of the study are expected to suggest what improvements should be made in the development of e-learning contents for distance teacher training.

Development of a Novel Integrated Evaluation Index for Freeway Traffic Data (고속도로 교통자료 품질 통합평가지표 개발)

  • PARK, Hyunjin;YOON, Mijung;KIM, Hae;OH, Cheol
    • Journal of Korean Society of Transportation
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    • v.33 no.4
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    • pp.417-429
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    • 2015
  • Evaluation of traffic data quality is a backbone of better traffic information and management systems because it directly affects the reliability of traffic information. This study developed an integrated index for evaluating the quality of archived intelligent transportation systems (ITS) data. Two novel indices including spatio-temporal consistency and severity of missing data were devised and integrated with existing indices such as availability and completeness. An evaluation framework was proposed based on the developed integrated index. Both analytical hierarchical analysis (AHP) technique and entropy method were adopted to derive mixed weighting values to be used for the integrated index. It is expected that the proposed methodology would be effectively used in enhancing the quality of traffic data as a part of traffic information system.

Analysis of the Factors Influencing Quality Assurance of Smart Learning using IPA (IPA를 이용한 스마트러닝 품질관리 요인분석)

  • Lee, Jun-Hee
    • Journal of The Korean Association of Information Education
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    • v.16 no.1
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    • pp.81-89
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    • 2012
  • Quality in smart learning is composed of many factors, and it is more complicated than the traditional education. This study put emphasis on three aspects of the smart learning quality(contents, systems, services). This study depended mostly on literature review, supplemented by FGI(Focus Group Interview) for classification of the smart learning quality factors. On a 5 point Likert scale, the survey enables the users to rate the relative importance of factors, followed by another factor performance rating. The questionnaire were composed of 39 questions. 8 questionnaire sheets were excluded which were not properly filled in or unsuitable for the analysis, and therefore, a total of 112 questionnaires were used for the final analysis. Collected data was statistically analyzed using the SPSS 18.0 for Windows statistical package. Importance-performance analysis(IPA; gap between importance and performance) is used for the empirical test.

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Development of Measurement Standard Scale for Festival Service Quality (COKITQUAL) (지역축제 서비스품질(COKITQUAL) 척도 개발)

  • Maeng, Hae-Yeong
    • The Journal of the Korea Contents Association
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    • v.17 no.7
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    • pp.455-477
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    • 2017
  • The purpose of this study is to develop the service scales of festival quality. We derived five constituent factors, service quality measures of local festivals through the extensive literature review in Previous studies. We named these qualities "COKITQUAL" that is consist of Convenience, Information, Kindness, Operation, Corporeity. We conducted the empirical analysis for the participants in "Hwacheon Sancheoneo Festival" to verify the "COKITQUAL". As the result, Information, Kindness, Operation affected positively on Festival Satisfaction among all SERVQUALs. However, Convenience and Corporeity did not positively affected on the dependent variable. And then, Festival Satisfaction positively affected on on Behavior Intention. This study developed the Service quality concerned with local festivals which is crucial fundamentals to quantify Festival SERVQUAL through empirical study. The proper applications and usage of these newly introduced local festival qualities enable to acquire the sustainable competitive advantage in local festival.