• Journal of the Korean Society for information Management
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• v.31 no.3
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• pp.65-87
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• 2014

Organizational communication is an element of organizational structure formation; it is also a process of achieving organizational goals through the information sharing among the staff members in the organization as a social system. Organizational performance is a multidimensional concept composed of efficiency and effectiveness and satisfaction. Effectiveness implies service quality and the degree of goal achievement. Service quality by using the $LibQUAL+^{TM}$ model can be considered as an objective performance measure for libraries. This study aims to identify the effect of organizational communication in public libraries on service quality as a performance measure using the $LibQUAL+^{TM}$ model through statistical analyses of the results from questionnaire surveys of librarieans and users in 8 public libraries in Seoul metropolitan area. The result says the characteristics of organizational communication(upward, horizontal, downward communication) affects the three elements in the library service quality, such as affect of service, information control and library as place.

• Survey Research
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• v.5 no.2
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• pp.71-90
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• 2004

The quality of statistics as a product is necessary to increase the competition of the nation. It will also improve the nation. In 2002 KNSO(Korea National Statistical Office) assessed 12 statistics produced by KNSO using 48 statistics quality evaluation indices. However, there are some difficulties in assessing the quality of the statistics correctly and in establishing policies for the improvement of the quality of statistics due to a lack of staff and organizations. Moreover there are insufficient statistics quality evaluation indices comparing main international organizations and developed countries. In this paper, we developed 81 statistics quality evaluation indices by revising and complementing the current indices of KNSO and divided these indices into 7 dimensions. These indices can be classified by dimensions or procedures, and also used according to statistics.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.107-124
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• 2009

In order to create value for maritime tourism industry, new port infrastructures have been planned, improvements in passenger terminal services have been designed, and new maritime transport technologies have been applied, so that ports improve their efficiency and the quality of their service more than their national and international competitors. Thus, the purpose of this study is to verify the dimensions of the service quality of ocean passenger terminal. Based on a survey of 260 customers in port of Busan and Inchon, terminal service quality's five main dimensions have been checked regarding their fit with the use of Confirmatory Factor Analysis. Empirical results support that this is a valid instrument for measuring service quality of a ocean passenger terminal. The interactive sequence of computing Cronbach's alpha, corrected item-to-total correlation, and factor analysis was repeated a few times and resulted in a final set of 19 items representing five distinct dimensions-tangibles, responsiveness, knowledge, reliability, and accessibility. This finding provides the more appropriate instrument to evaluate the customers perception as well as to measure the service quality of ocean passenger terminal.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2021.06a
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• pp.147-150
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• 2021

최근 컴퓨터 그래픽 기술이 발전함에 따라 가상으로 만들어낸 객체와 현실 객체 사이의 분간이 어려워지고 있으며, AR/VR/XR 등의 서비스를 위해 현실 객체를 컴퓨터 그래픽으로 표현하는 기술의 연구가 활발히 진행되고 있다. 포인트 클라우드는 현실 객체를 표현하는 기술 중의 하나로 객체의 표면을 수많은 3차원의 점으로 표현하며, 2차원 영상보다 더욱 거대한 데이터 크기를 가지게 된다. 이를 다양한 서비스에 응용하기 위해서는 3차원 데이터의 특징에 맞는 고효율의 압축 기술이 필요하며, 국제표준기구인 MPEG에서는 연속적인 움직임을 가지는 동적 포인트 클라우드를 2차원 평면으로 투영하여 비디오 코덱을 사용해 압축하는 Video-based Point Cloud Compression (V-PCC) 기술이 연구되고 있다. 포인트 클라우드를 2차원 평면에 투영하는 방식은 점유 맵 (Occupancy Map), 기하 영상 (Geometry Image), 속성 영상 (Attribute Image) 등의 2차원 정보와 보조 정보를 사용해 압축을 진행하고, 부호화 과정에서는 보조 정보와 2차원 영상들의 정보를 사용해 3차원 포인트 클라우드를 재구성한다. 2차원 영상을 사용해 포인트 클라우드를 생성하는 특징 때문에 압축 과정에서 발생하는 영상 정보의 열화는 포인트 클라우드의 품질에 영향을 미친다. 이와 마찬가지로 추가적인 기술을 사용한 2차원 영상 정보의 향상으로 포인트 클라우드의 품질을 향상할 수 있을 것으로 예상된다. 이에 본 논문은 V-PCC 기술에서 생성되는 영상 정보에 2차원 보간 (Interpolation) 기술을 적용하여 기존의 영상 정보에 포함되지 않은 추가적인 포인트를 생성하는 것으로 재구성되는 포인트 클라우드의 밀도를 증가시키고 그 영향을 분석하고자 한다.

• Science of Emotion and Sensibility
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• v.13 no.3
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• pp.523-532
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• 2010

In the field of user interface design for interactive product, it is becoming more important than ever to understand emotional quality and its characteristics. By a series of experiments on emotional quality of user interface, this paper aimed to develope a systematic approach to investigating emotional quality. First, a emotional quality framework that consists of 6 dimensions (Usefulness, Easy of Use, Aesthetics, Stimulation, Identification, and Harmony) and 18 elements was developed through two experiments that users and UI expert participated in. Second, by conducting a user survey based on the emotional quality framework, it was illustrated how various emotional qualities of interactive product can be evaluated and what effects they have on overall satisfaction of the product. Finally, this paper analyzed the relative importance of emotional quality dimensions and the contextual factors that change emotional quality, and provided basic knowledge related to the construction of emotional quality for the succeeding studies.

• 한국HCI학회:학술대회논문집
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• 2009.02a
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• pp.620-624
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• 2009

In this paper, we present a new camera system combining a high-quality 3-D scanner and hybrid camera system to generate a multiview video-plus-depth. In order to get the 3-D video using the hybrid camera system and 3-D scanner, we first obtain depth information for background region from the 3-D scanner. Then, we get the depth map for foreground area from the hybrid camera system. Initial depths of each view image are estimated by performing 3-D warping with the depth information. Thereafter, multiview depth estimation using the initial depths is carried out to get each view initial disparity map. We correct the initial disparity map using a belief propagation algorithm so that we can generate the high-quality multiview disparity map. Finally, we refine depths of the foreground boundary using extracted edge information. Experimental results show that the proposed depth maps generation method produces a 3-D video with more accurate multiview depths and supports more natural 3-D views than the previous works.

• Journal of the Korean Society for information Management
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• v.34 no.4
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• pp.273-292
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• 2017

This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.

• Proceedings of the Korean DIstribution Association Conference
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• 2001.02a
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• pp.67-101
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• 2001

As the quality movement is beginning to take shape in the service sector, the shift to a quality focus becomes essential to the competitive survival of service business. The purpose of this paper is to analyze the effect of interaction between customer and service provider on perceived service value in service encounter using service delivery model, which is based on two key factors such as customer participation and service provider's control. Support is found for a number of the hypothesized structural relations. Some implications for service marketing practice are discussed briefly.

• The Journal of the Korea Contents Association
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• v.15 no.10
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• pp.517-534
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• 2015

The purpose of this study is to identifies the effects of service quality factors on satisfaction and trust, and then verifies the causal relations among satisfaction, trust, commitment and using intention in mobile service setting. A survey was conducted to collect the data with consumers who had the actual using experience about mobile services. Analysis of structural equation modeling with SPSS 20.0 and AMOS 16.0 were performed to test the research hypothesis. The result of the study as follows: First, it was found to difference in relationship between dimensions of mobile service quality and satisfaction except for the pleasure. Second, the sociality was found to significant path coefficients in relationships with trust. Third, satisfaction and trust have influence on commitment and commitment has effects on using intention, but there had no significant path coefficients between satisfaction and trust, and then both satisfaction and trust were not found to significant path coefficients in relationship with using intention. Therefore, Marketers of mobile service corporate have to give excellent service quality to consumers who have using their mobile service for increase of using intention through build up trust and commitment by consumers who satisfied.

• Journal of Digital Convergence
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• v.13 no.1
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• pp.163-176
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• 2015

The purpose of this research is to find out the service quality dimensions and detailed elements of a call center, and to study what relationship the service quality dimensions have with service recovery and customer royalty. This research set up the hypothesis and the research model to verify the relationship between the call center service quality and the service quality customer royalty for 139 people surveyed who experienced dissatisfactions. The result of the hypothesis verification shows that it has an influence on the counselors' service quality and service recovery processes of 3 call centers. The service recovery has en influence on the customer royalty. The result quality as a result remained for a customer after counseling can be called the ultimate purpose of using the call center for a customer, and the research shows that it has the largest influence on the service recovery of 3 dimensions of the call center service quality. In the relationship between the service recovery and the customer royalty, the service recovery has a meaningful influence on the customer royalty.