• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.133-154
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• 2013

The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

• Journal of the Korean Society for information Management
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• v.29 no.1
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• pp.279-302
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• 2012

The purpose of this study is to analyze service quality factors that affect user satisfaction of Open Access Korea(OAK) services and to draw strategic assignments for activating open access activities in Korea through a user satisfaction survey. User satisfaction indexes were developed to measure all aspects of the OAK services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for OAK services. However, relatively low level is identified in the area of service process quality, and many opinions about OA contents shortage in Korea represent the importance of the national level contents development strategy. Sustainable policy support, publishing of open access journals, management of institutional repository, OA governance system, expansion of researchers' participation, construction of global collaboration system are suggested as major implications to promote open access activities in Korea.

• Journal of the Korean Data and Information Science Society
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• v.22 no.4
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• pp.765-773
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• 2011

Today, as the number of applicants for admission decreases, competition among universities is deepening in Korea. Especially, the existence of local universities has led to intense competition to increase the enrollment rate of new students and reduce dropout rate. To survive in this competition, local universities are making various efforts; however, the primary problem is improving their educational service quality. In this study, we have developed a device to measure educational service quality which can be applied to the field of higher education, and factors that determine educational service quality are dragged through this device. In addition, this research identifies which statistically significant factors play a part in overall satisfaction and word of mouth effect, and interprets 29 quality attributes using importance-satisfaction transformed index.

• Information Systems Review
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• v.13 no.1
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• pp.1-11
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• 2011

This study empirically investigated the effect of firm-level data quality on economic performance in the Korean financial industry during 2008~2009. The data quality was measured by data quality management process index and data quality criteria by Korea Database Agency, and financial firm performance data was acquired from Financial Statistics Information System of the Financial Supervisory Service. The result showed that the data quality has statistically significant impacts on financial firm performance such as sales, operating profit, and value added. If the data quality management process index increases by one, the value added can increase by 2.3 percent. Moreover, the data quality criteria increase by one, the value added can increase by 72.6 percent.

• 전기의세계
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• v.64 no.1
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• pp.35-37
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• 2015

• TTA Journal
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• s.96
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• pp.54-60
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• 2004

• Communications for Statistical Applications and Methods
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• v.15 no.3
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• pp.451-464
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• 2008

Six sigma is the rating that signifies "best in clas", with only 3.4 defects per million units or operations. Higher sigma quality level is generally perceived by customers as improved performance by assigning a correspondingly higher satisfaction score. The process capability indices and the sigma level $Z_{st}$ have been widely used in six sigma industries to assess process performance. Most evaluations on process capability indices focus on point estimates, which may result in unreliable assessments of process performance. In this paper, we consider statistical inference for process capability indices $C_p$, $C_{pk}$ and $C_{pm}$. Also, we study better testing procedure on assessing sigma level $Z_{st}$ and capability index $C_{pm}$, for practitioners to use in determining whether a given process is capable. The proposed method is easy to use and the decision making is more reliable. Whether a process is clearly normal or nonnormal, our bootstrap testing procedure could be applied effectively without the complexity of calculation. A numerical result based on our proposed method is illustrated.

• Journal of the Korea Society of Computer and Information
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• v.12 no.4
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• pp.209-219
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• 2007

Since 100PPM Quality Certification System has been established by the Industrial Advancement Administration in 1995, 100PPM duality Innovation movement has contributed much to the enhancement of qualify competitiveness of Korea's parts industry. And in 2000, raised to a higher level, Single PPM qualify Certification System has been established by the Small and Medium Business Adminstration. The quality target is below the 10ppm(parts per million) in outgoing qualify and delivered goods plus field claim. Recently 1.818 companies is received Single PPM Quality Certification from Government. Single PPM Quality Innovation movement is perfection movement which is suitable for 21C's social-economical criteria to pursuit of zero defect. The purpose of this study is to suggest the Kano Model based Global Sustainable duality Innovation(GSQI) Index to improve current problems of Single PPM Quality Innovation Movement.

• Proceedings of the Korea Information Processing Society Conference
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• 2009.11a
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• pp.939-940
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• 2009

글로벌 무한경쟁에서 고객들의 품질평가 결과가 반영된 고객만족지수가 높은 제품들이 시장에서 호평을 받고 판매가 확대되는지 자동차와 IT분야의 휴대폰을 대상으로 분석하였다. 실증분석결과로써 장기수명 내구재인 자동차는 높은 상관성을 유지하였으나 짧은수명 내구재인 휴대폰 분야는 높은 고객 만족지수를 획득하였어도 높은 시장점유율로 연결되지는 않았다. 본연구결과는 시장조사 및 상품기획의 마케팅분야와 내구품질 즉 신뢰성분야에서 유용한 시사점을 제공하는데 의의가 있다.

• Information Systems Review
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• v.6 no.2
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• pp.195-208
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• 2004

In this paper we propose a new software project development management model incorporating quality management to schedule management. Though many efficient techniques such as code review and inspection are used to remove defects, the effect of defect removal time on project schedule hasn't been studied much. However, poor quality management has an important effect upon overall schedule and sometimes software projects fails due to it. Thus, quality management and schedule management should be considered together and we need to reflect the time to maintain software quality into the schedule management. For the proposed model we introduced "Quality Value" representing the needed time to remove software defects. We assume PSP/TSP to gather the needed data for quality value. The proposed model can be used to predict the effect of software defects on schedule in advance and to prevent schedule lag.