• JOURNAL OF ELECTRICAL WORLD
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• no.8 s.104
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• pp.26-30
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• 1985

• Journal of Korea Port Economic Association
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• v.28 no.2
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• pp.95-111
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• 2012

The service quality survey for the customers of Gwangyang container port has been done since 2005. It has been difficult to compare annual levels or rival ports because the calculation of weights among service dimensions that is the most important procedure of the assessment systems did not be founded. In particular, the calculation results by the Analytical Hierarchy Process that specializes in estimating the weights were very unstable and not comparable because they were fluctuated annually more than 90% for the specific item. The objective of this study is to support the establishment for new assessment system of service quality with cost- and time-effective tools at Gwangyang port. The confirmatory factor analysis methodology applied to 2007-2009 survey data from the customers of Gwangyang port can estimate ex-post weights to measure annually the stable service quality. The proposed methodology allows us to build the assessment system of more scientific and accurate service quality while reducing the survey items. By this study, a port company can measure accurately the quality of service and improve its competitiveness through being compared to previous periods and leading companies.

• Journal of Information Management
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• v.36 no.3
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• pp.127-165
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• 2005

This study is focused on the quality of the Web databases which has been produced in science. For the quality evaluation of NDSL, PubMed, Scopus, and WoS, 10 evaluating criteria are developed on the basis of literature review. The evaluation results show that NDSL and PubMed are superior in the currentness and cost. Scopus and WoS are superior in the information of citing and the analysis tool. It is needed for purchasing, user training, and library service based on the above evaluation results.

• Journal of Digital Convergence
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• v.9 no.5
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• pp.253-263
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• 2011

In this study of the domestic high school and middle school students to use the online education-website to measure the quality of service between SERVPERF model and the KS-SQI model fits which were analyzed further. Analysis using AMOS 7, SERVPERF for measuring quality of service reliability, responsiveness, assurance, empathy and tangibility, was a measurement model. KS-SQI for primary needs fulfillment, unexpected benefit were performance dimensions, reliability, individual empathy, positive assistance, accessibility and media tangibility, consist of process dimension was measured. In comparison of two models, the KS-SQI model on a path analysis showed better in terms of model fit indexes.

• The Journal of the Korea Contents Association
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• v.16 no.12
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• pp.143-150
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• 2016

Modular house is built by assembling various joints. Module assembly in the stage of on-site installation is very important process, because assembly process directly affects the structural stability and the quality. However, manual tools and electric-powered tools have a problem in that assembly productivity and quality are reduced during long-time usage. Although pneumatic assembly tools for modular house have been developed, but empirical analysis to compare and evaluate the performance of tools has not been sufficient. This study compares and analyzes the assembly quality and productivity by applying existing assembly tools and new pneumatic tools to the field. The analysis results show that pneumatic assembly tools are more excellent in terms of assembly productivity and quality.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.161-187
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• 2004

This study concerns DB quality of the Web databases which has been produced in medical science. For the quality evaluation of Embase and PubMed, 10 evaluating criteria were developed on the basis of literature review. The evaluation result showed that PubMed has superiority to the currentness, accuracy, completness, consistency, ease of use, customer support, searchability, cost, and network ＆ H/W on DB, but Embase has only superiority to the coverage. It is needed for purchasing, user training, and library service based on the above evaluation result.

• The Korean Journal of Archival Studies
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• no.61
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• pp.119-156
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• 2019

The records centers service of public institutions helps efficient work activities of internal users, who actually do the work, and becomes the foundation for strengthening the competitiveness of the institution. Based on QFD technique, one of the quality control techniques, this study was intended to propose a plan to improve the quality of the records center service by analyzing and comparing the quality of the records center service of public institutions. To this end, as a follow-up study of Lee, Su-jin(2018), the research target was expanded to local governments to apply the QFD technique and reconstructed the HoQ based on the results of the expanded QFD application. Moreover, this study suggested measures to improve the quality of service in the records center of public institutions by compiling the implications of comparing the records center service HoQ and prioritizing the technology characteristics of the records center service.

• 한국IT서비스학회:학술대회논문집
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• 2008.11a
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• pp.555-558
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• 2008

패키지 소프트웨어 기업은 사용자 만족을 향상시키기 위해 노력한다. 그래서 사용자 만족에 영향을 미치는 소프트웨어 품질에 대한 연구는 상당히 중요하다. 지금까지 패키지 소프트웨어의 품질에 관한 연구는 많이 있었지만 대부분이 제품 품질에 관한 연구가 주로 있었다. 본 연구에서는 제품의 관점에서 품질과 함께 서비스의 관점에서도 품질을 측정하고자 한다. SERVQUAL 차원인 유형성, 신뢰성, 대응성, 보증성, 공감성의 다섯 가지 차원에 패키지 소프트웨어의 특성을 반영하여 서비스 품질을 측정하고 제품 품질 차원과 비교하여 사용자 만족에 영향을 미치는 요인을 살펴보고자 한다.

• Electric Engineers Magazine
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• v.255 no.11
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• pp.43-47
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• 2003

기존의 전력 품질에 대한 개념은 대부분의 전력기기들이 진공관식이나 Coil Type의 장비들로써 절연이 비교적 높아 별 악영향없이 사용되었으므로 그다지 어려운문제가 발생하지 않았다. 그러나 반도체 기기는 더욱 빨라지고 소형화되어 그 졀연 또한 매우 미세해져서 전력품질 문제에 더욱 취약해졌다.

• Proceedings of the Safety Management and Science Conference
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• 2011.04a
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• pp.381-395
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• 2011

항공 산업은 다양한 요소가 유기적으로 결합된 복합시스템으로 고장 또는 사고가 발생하면 큰 희생과 비용을 초래한다. 또한 복구와 신뢰회복에 많은 자원과 노력이 소모되므로 높은 안전과 신뢰성이 요구된다. 따라서 항공 산업에서 제품 또는 시스템을 개발, 생산 및 운용함에 있어 안전성과 신뢰성의 입증을 위해 엄격한 인증 제도를 규정하고 있다. 현재 항공품질경영시스템은 모든 산업에 걸쳐 공통으로 사용할 수 있는 ISO9000을 기반으로 항공 산업의 자본집약적, 기술집약적인 특징요소를 추가시켜 AS9100으로 제정하였고, 2009년 AS9100C로 제정되었다. ISO9000의 기반으로 성장한 AS9100은 품질경영에 있어서 강력한 관리 규격이지만 신뢰성경영(Dependability Management)에 있어서는 미흡하다. 때문에 항공품질경영시스템의 신뢰성 향상을 위해 신뢰성경영시스템의 통합으로 효과적 실행을 모색하고자 한다. 본 연구에서는 먼저 항공품질경영시스템과 신뢰성경영시스템의 구성을 살펴보고, 항공품질경영시스템과 신뢰성경영시스템에서 다루고 있는 핵심 개념인 품질과 신뢰성의 차이점을 비교할 것이다. 또한 각 규격의 요구사항을 비교하여 항공품질경영시스템의 신뢰성과 안전성, 보전성에 향상을 위한 신뢰성경영시스템의 통합을 제시하고자 한다.