• Title/Summary/Keyword: 품질관리자

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Analysis of factors affecting customer satisfaction of HACCP applied restaurant in highway service area (HACCP 적용 고속도로 휴게소 식당의 고객 만족도에 영향을 주는 요인 분석)

  • Kim, Tae-Hyeong;Bae, Hyun-Joo
    • Journal of Nutrition and Health
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    • v.50 no.3
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    • pp.294-301
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    • 2017
  • Purpose: The purposes of this study were to investigate food consumption practices and analyze factors that influence customer satisfaction of an HACCP applied restaurant in a highway service area. Methods: A total of 207 customer responses were used for data analysis. Statistical analyses were conducted using the SPSS program (ver. 22.0) for $x^2$-test, Pearson correlation analysis, and multiple regression analysis. Results: Reasons for visiting the highway area were using the restroom (86.0%), purchasing of meals or snacks (70.1%), taking a rest (58.5%), and shopping (3.4%) and selection attributes of food sold in the highway service area were food taste (48.8%), food safety (33.3%), and waiting time for meal (10.7%). According to the results of the survey, udon (66.2%) was the most preferred meal, followed by instant noodles (56.0%), kimbap (50.7%), pork cutlet (38.2%), and bibimbap (29.0%). In addition, coffee (73.4%) was the most preferred among snacks and beverages, followed by beverages (58.9%), walnut cake (53.1%), mineral water (52.2%), and hotbar (52.2%). Satisfaction evaluation scores of foods sold in the highway service area were highest for appropriate portion size, followed by food safety, menu variety, food taste, and reasonable price. Overall customer satisfaction scores regarding the restaurant in the highway service area was 3.24 out of 5 points on average. According to the results of the multiple regressing analysis, food taste (p < 0.001) and reasonable price (p < 0.01) had significant positive effects on overall customer satisfaction. Conclusion: To enhance customer satisfaction, restaurant managers in the highway service area should implement HACCP, improve food taste, and set up a proper price for food sold at the restaurant in the highway service area.

Investigation on a Way to Maximize the Productivity in Poultry Industry (양계산업에 있어서 생산성 향상방안에 대한 조사 연구)

  • 오세정
    • Korean Journal of Poultry Science
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    • v.16 no.2
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    • pp.105-127
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    • 1989
  • Although poultry industry in Japan has been much developed in recent years, it still needs to be developed , compared with developed countries. Since the poultry market in Korea is expected to be opened in the near future it is necessary to maximize the Productivity to reduce the production costs and to develop the scientific, technologies and management organization systems for the improvement of the quality in poultry production. Followings ale the summary of poultry industry in Japan. 1. Poultry industry in Japan is almost specized and commercialized and its management system is : integrated, cooperative and developed to industrialized intensive style. Therefore, they have competitive power in the international poultry markets. 2. Average egg weight is 48-50g per day (Max. 54g) and feed requirement is 2. 1-2. 3. 3. The management organization system is specialized and farmers in small scale form complex and farmers in large scale are integrated.

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Effect of PMIS Quality on Intention to Use and User Satisfaction (건설 PMIS 품질이 사용의도 및 사용자 만족도에 미치는 영향)

  • Sung, Min-Woo;Kim, Ka-Ram;Lee, Seul-Ki;Yu, Jung-Ho
    • Journal of the Korea Institute of Building Construction
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    • v.12 no.1
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    • pp.122-132
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    • 2012
  • Establishing a success model of a specific information system is critical to understanding the mechanism of IS success, the various dimensions of IS performance, and the factors and their causal relations in IS success. As one of the key IT applications, the project management information system (PMIS), particularly the web-based PMIS (Web-PMIS), has played a significant role in construction management processes in Korea. However, there have been few research attempts made to construct a Web-PMIS success model. This study primarily aims to propose a Web-PMIS success model based on DeLone and McLean's IS success model, and to discuss whether or not the D&M IS success model can be applied to the construction Web-PMIS. A questionnaire was sent out to Web-PMIS users (construction managers and constructors), and 253 completed questionnaires were received. Through multi-regression analysis, it was confirmed that it is statistically acceptable to apply the D&M IS success model to the Web-PMIS. However, the explanatory power of the model is not sufficient, and some of the model factors are not statistically significant enough. Relying on the statistical analysis results, this study also discusses the development direction for the Web-PMIS success model.

Validity Evaluation of Real Time Mobile GIS combined with PDA in University Building Facility Management (대학시설물 관리W떠 PDA기반의 실시간 Mobile GIS 도입 타당성 평가)

  • 정지훈;엄정섭
    • Spatial Information Research
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    • v.11 no.1
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    • pp.41-60
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    • 2003
  • It is noted that the paper mapping system for University Building Facility has many limitations in terms of data maintenance, real-time GIS data acquisition, and economic efficiency. The aim of this research was to evaluate an operational potential of an on site real-time mobile GIS technique to resolve the problem faced in the university. The idea is based upon the recent trends in the field of 'Telecommunication and Information Technology' that uses a PDA (personal Digital Assistants), wireless network computing, mobile computing, etc. A real time mobile GIS approach has been adopted, in which a PDA is linked to a wireless internet and field workers record data on the computer at the site and analyse data on site. While there should be a considerable number and variety of factors associated with real-time mobile GIS quality, this research focuses on three criteria that are identified as fundamental to customer requirements; (1) data quarry (2) spatial analysis (3) real-time GIS database building. 'Art--empirical study for a case study facility has been conducted to confirm the validity for the system. The system has been checked experimentally, enabled the field users to quarry the data required simply and execute spatial analysis (buffer, overlay etc.,) accommodating versatile alternatives on the site. Detailed visual maps can be generated over large areas quickly and easily. The PDA interface, in particular, were ideally suited for field users to interactively displaying positional information with attribute data. This system has shown to be quite convenient to maintaining a highly reliable database since it could playa crucial role in documenting at real-time basis temporal and spatial changes occurred in the facilities. It is anticipated that this research output will greatly serve to introduce the reliable and cost-effective facility mapping system in the university by overcoming serious constraints suffered from the past non-real time mobile GIS approach.

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A Study on Matching Method of Hull Blocks Based on Point Clouds for Error Prediction (선박 블록 정합을 위한 포인트 클라우드 기반의 오차예측 방법에 대한 연구)

  • Li, Runqi;Lee, Kyung-Ho;Lee, Jung-Min;Nam, Byeong-Wook;Kim, Dae-Seok
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.29 no.2
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    • pp.123-130
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    • 2016
  • With the development of fast construction mode in shipbuilding market, the demand on accuracy management of hull is becoming higher and higher in shipbuilding industry. In order to enhance production efficiency and reduce manufacturing cycle time in shipbuilding industry, it is important for shipyards to have the accuracy of ship components evaluated efficiently during the whole manufacturing cycle time. In accurate shipbuilding process, block accuracy is the key part, which has significant meaning in shortening the period of shipbuilding process, decreasing cost and improving the quality of ship. The key of block accuracy control is to create a integrate block accuracy controlling system, which makes great sense in implementing comprehensive accuracy controlling, increasing block accuracy, standardization of proceeding of accuracy controlling, realizing "zero-defect transferring" and advancing non-allowance shipbuilding. Generally, managers of accuracy control measure the vital points at section surface of block by using the heavy total station, which is inconvenient and time-consuming for measurement of vital points. In this paper, a new measurement method based on point clouds technique has been proposed. This method is to measure the 3D coordinates values of vital points at section surface of block by using 3D scanner, and then compare the measured point with design point based on ICP algorithm which has an allowable error check process that makes sure that whether or not the error between design point and measured point is within the margin of error.

Design and Implementation of Produce Farming Field-Oriented Smart Pest Information Retrieval System based on Mobile for u-Farm (u-Farm을 위한 모바일 기반의 농작물 재배 현장 중심형 스마트 병해충 정보검색 시스템 설계 및 구현)

  • Kang, Ju-Hee;Jung, Se-Hoon;Nor, Sun-Sik;So, Won-Ho;Sim, Chun-Bo
    • The Journal of the Korea institute of electronic communication sciences
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    • v.10 no.10
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    • pp.1145-1156
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    • 2015
  • There is a shortage of mobile application systems readily applicable to the field of crop cultivation in relation to diseases and insect pests directly connected to the quality of crops. Most of system have been devoted to diseases and insect pests that would offer full predictions and basic information about diseases and insect pests currently. But for lack of the instant diagnostic functions seriously and the field of crop cultivation, we design and implement a crop cultivation field-oriented smart diseases and insect pests information retrieval system based on mobile for u-Farm. The proposed system had such advantages as providing information about diseases and insect pests in the field of crop cultivation and allowing the users to check the information with their smart-phones real-time based on the Lucene, a search library useful for the specialized analysis of images, and JSON data structure. And it was designed based on object-oriented modeling to increase its expandability and reusability. It was capable of search based on such image characteristic information as colors as well as the meta-information of crops and meta-information-based texts. The system was full of great merits including the implementation of u-Farm, the real-time check, and management of crop yields and diseases and insect pests by both the farmers and cultivation field managers.

Evaluation of Perceived Importance and Satisfaction of Foodservice Selection Attributes in University Students in Beijing, China (중국 북경지역 대학 급식소 고객의 급식선택속성에 대한 중요도와 만족도 평가)

  • Fan, Ming-Ming;Bae, Hyun-Joo
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.45 no.4
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    • pp.585-592
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    • 2016
  • This study was conducted to analyze the gap between importance and satisfaction of university foodservice attributes as well as to assess customer satisfaction with university foodservice establishments. All statistical analyses were conducted using the SPSS package program (ver. 20.0) for t-test, ANOVA, and Importance-Performance Analysis (IPA). A total of 619 valid responses were used for the data analysis. The results of this study are as follows: the composition of respondents was 53.5% males and 46.5% females. Exactly 85.5% of respondents ate lunch at least five times a week at the on-campus foodservice. The favorite lunch menus of Chinese university students were Chinese food (91.8%), followed by Western food (3.5%), Korean food (2.2%), and Japanese food (1.5%). According to the results of IPA, foodservice selection attributes that were priorities for improvement were food taste, food freshness, menu variety, waiting time for meal, and toilet cleanliness. In addition, five satisfaction factors were extracted by exploratory factor analysis. According to the results of one-way ANOVA, 'physical environment' and 'service quality' factors showed significant differences according to the students' grades and the frequency of eating lunch at on-campus foodservice. On the other hand, 'food quality and menu' and 'convenience and price' factors showed significant differences according to meal cost. In conclusion, in order to enhance customer satisfaction of on-campus foodservice, foodservice managers should offer a varied menu at reasonable prices and improve food quality.

Estimation of Bond Performance Improvement by Surface Treatment Equipments and Polymer Content by Boned Concrete Overlays (접착식 콘크리트 덧씌우기 경계면 처리 방식 및 폴리머 혼입률에 따른 부착성능 평가)

  • Jung, Won Kyong;Kim, Hyun Seok;Kwon, Oh Seon;Kim, Hyung Bae
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.36 no.1
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    • pp.39-47
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    • 2016
  • Repair methods of aging concrete pavement are generally used composite structure pavements, such a composite structure is subjected to a large impact on the mechanical behavior and ensure long-term commonality integrated under vehicle loads, environmental loads of the public in accordance with the bond strength between old and new concrete. A common of bonded concrete overlays that are currently available is Interface arrangements using a variety of equipment to ensure the excellent bond strength between old and new concrete than standard concrete, mixed with a material such as a polymer in order to improve the adhesion with the material itself. However, these method of constructions are being applied, depending on the developer site presents no special specifications apply when a specific application criteria objectively, this is due to the situation of each individual method, which is based on the difficulty in quality control of the site manager. In this study by performing a field test for polymer content via the variables that contribute most significantly to ensure bond strength and the field element core of the interface processing method and materials to ensure bond strength between the old and the new concrete, it was to derive the construction site construction method that can improve the performance of the bond strength through a review of the construction around the correlations and the bond strength according to the effective performance analysis of the conventional surface treatment process and variation of polymer volume fraction.

Evaluation on HACCP prerequisite-program performance within general hospital foodservice operations (종합병원 급식소의 HACCP 선행요건 관리 수행도 평가)

  • Song, Yoon-Ji;Bae, Hyun-Joo
    • Journal of Nutrition and Health
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    • v.49 no.1
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    • pp.43-50
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    • 2016
  • Purpose: This study was conducted to examine prerequisite-program performance of the hospital foodservice operation and develop measures for improvement of prerequisite-program performance. Methods: Data were collected through surveys administered to 168 hospital dieticians in the Seoul, Incheon, Gyeonggi-do, Daegu, and North Gyeongsang areas. Out of total questionnaires, 65 questionnaires were usable and the response rate was 38.7%. Statistical analyses were performed using the SPSS program (ver 20.0) for ${\chi}^2-test$ and one-way ANOVA. Results: According to the result of the prerequisite-program evaluation, the percentage of 'appropriate', 'needs to be improved', and 'inappropriate' was 44.6%, 47.7%, and 7.7%, respectively. The score for the 'inappropriate' group was significantly lower than that of the 'appropriate' group or 'needs to be improved' group on the food safety management (p < 0.001), preparation facility management (p < 0.001), water management (p < 0.001), and storage transportation management (p < 0.05) parts. Holding rate of foodservice facility and equipments in the 'appropriate' group were significantly higher than in the others on convection oven (p < 0.01), air conditioner (p < 0.01), three-compartment sink (p < 0.01), hot-holding equipment (p < 0.01), cold-holding equipment (p < 0.05), exclusive thawing refrigerator (p < 0.05), and sterilizer for sanitary shoes (p < 0.05) items. Conclusion: To improve the quality of hospital foodservice, foodservice managers and HACCP specialists should develop and implement a prerequisite-program and a HACCP plan considering the characteristics of the hospital foodservice operation.

A Mesh Router Placement Scheme for Minimizing Interference in Indoor Wireless Mesh Networks (실내 무선 메쉬 네트워크에서의 간섭 최소화를 위한 메쉬 라우터 배치 기법)

  • Lee, Sang-Hwan
    • Journal of KIISE:Computing Practices and Letters
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    • v.16 no.4
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    • pp.421-426
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    • 2010
  • Due to the ease of deployment and the extended coverage, wireless mesh networks (WMNs) are gaining popularity and research focus. For example, the routing protocols that enhance the throughput on the WMNs and the link quality measurement schemes are among the popular research topics. However, most of these works assume that the locations of the mesh routers are predetermined. Since the operators in an Indoor mesh network can determine the locations of the mesh routers by themselves, it is essential to the WMN performance for the mesh routers to be initially placed by considering the performance issues. In this paper, we propose a mesh router placement scheme based on genetic algorithms by considering the characteristics of WMNs such as interference and topology. There have been many related works that solve similar problems such as base station placement in cellular networks and gateway node selection in WMNs. However, none of them actually considers the interference to the mesh clients from non-associated mesh routers in determining the locations of the mesh routers. By simulations, we show that the proposed scheme improves the performance by 30-40% compared to the random selection scheme.