• Title/Summary/Keyword: 품질관리요소

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2004 데이터베이스 그랜드 컨퍼런스

  • Lee, Jeong-U
    • Digital Contents
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    • no.10 s.137
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    • pp.80-81
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    • 2004
  • 최근 데이터가 기업 경쟁력의 핵심 요소로 부각되면서 데이터 품질이 중요한 이슈로 등장하고 있는 가운데, 지난달 15일 코엑스 컨퍼런스 센터에서‘데이터 품질과 데이터 관리’를 주제로 한‘2004 데이터베이스 그랜드 컨퍼런스’가 개최돼 눈길을 끌었다. 데이터베이스 그랜드 컨퍼런스는 한국데이터베이스진흥센터가 작년부터 매년 정기적으로 개최하고 있는 국내 유일의 데이터 품질관리 분야 전문 행사로, 필자는 본 컨퍼런스에 발표자 겸 청중으로 참가해 국내 기업들의 데이터 품질에 대한 높은 관심과 품질관리의 현주소를 직접 체험할 수 있었다.

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A Study on the Quality Control Effectiveness in the High-rise residential-commercial Complex Building Project (초고층 주상복합건물의 품질관리 효율성에 관한 연구)

  • Kim, Suk-Hoi;Im, Chil-Soon
    • Journal of Korean Association for Spatial Structures
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    • v.7 no.4
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    • pp.79-87
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    • 2007
  • The object of this study is to understand of the effectiveness characteristic in the field work which is controlled by the quality in the high-rise residential-commercial complex building. From the previous study, the quality improvement factors are investigated. Through the structured questionnaire, the opinions of the field engineers(University, Design firms, Construction company) are gathered in the improvement factors of construction phase. Comparing the results of questionnaire with the conception of field engineers, this study helps in revising and improving the quality control system including tangible factors and intangible factors in the frame work of the high-rise residential-commercial complex building project.

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Measuring library online service quality: An application of e-LibnQual (도서관의 온라인 서비스 품질 평가: e-LibQual의 적용)

  • 강회일;정용길
    • Journal of the Korean Society for information Management
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    • v.19 no.3
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    • pp.237-261
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    • 2002
  • The purpose of this study is to measure the library online service quality based on the expectation and the service performance from the users' point of view. The online questionnaire was developed based on SERVQUAL, however information quality dimension was added on it, and the survey was conducted within a research library. The factor analysis for effecting library online services showed that 5 service dimensions were loaded discretely, and information quality was put in the other dimension. The IPA (Important Performance Analysis) result confirmed that information quality, service reliability, and service assurance were considered as important factors : multiple regression analysis revealed that tangibility and information quality were the most significant dimension for the library online service.

Job Characteristics of Care Workers in Elderly Care Voucher Service as a Quality Element (사회서비스 품질 요소로서 제공인력의 근무특성 : 노인돌보미 바우처 사업을 중심으로)

  • Choi, Eun-Young
    • Korea journal of population studies
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    • v.33 no.3
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    • pp.101-121
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    • 2010
  • The purpose of this study is to examine the job characteristics of care workers in elderly care voucher service emphasizing a social service quality management approach. The study sample was composed of randomly-selected 233 centers which dispatched care staffs to clients' home. Descriptive analyses were performed for examining the unique aspects of relationship-based labor of care staffs, and logistic regression analyses were performed for investigating the association between service quality structure and human right violation against staffs. As the first empirical study focusing on staff-side service quality factors, this study found out that human right violation against staffs was mainly influenced by record-keeping and document management capacity of center, risk protection under insurance, compliance of standard contract procedure, and regular supervision. These results suggest particular policy attention should be given to basic protection for and set-up of core activity boundaries of care workers as well as clients-centered rights both for preventing human right violation and improving overall social service quality.

Strategies for developing the Appropriation Method of the Construction Quality Cost (건설공사 품질관리비용의 구성요소 및 현실화를 위한 계상방법에 대한 고찰)

  • Park, Kyeong-Geun;Park, Yun-Chul
    • Korean Journal of Construction Engineering and Management
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    • v.12 no.3
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    • pp.101-111
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    • 2011
  • Clients ought to Appropriate the cost of quality management for contractors based on Construction Technology Management Act. The costs of safety management and environment reservation are separately estimated. and the quality management cost is added up to secure the construction quality required on sites. However, the sufficient cost for quality management was not allowed to the contractors, due to the viewpoints of the clients that the quality management should be one of the duties of contractors. In addition, an Account-related legislation enacted a provision of the labor cost of quality management as the one that should be included in the indirect labor cost. From the continuous survey the quality management cost is currently estimated by 0.2% of the total project cost and the contractors protest the portion of the quality management cost is insufficient. Thus, this paper aimed to provide the bases of estimation of the actualized quality management cost considering the viewpoint of contractors.

A Study on the Customer Perceptions of Service Quality for Library E-Service: Based on Zeithaml & Bitner's Model (도서관 E-Service 품질에 대한 소비자인식 결정요인에 대한 연구: Zeithaml과 Bitner모형을 중심으로)

  • Lee, Seong-Sin
    • Journal of the Korean Society for information Management
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    • v.27 no.1
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    • pp.119-136
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    • 2010
  • The purpose of this study is to suggest a revised model for library e-service quality research based on Zeithaml & Bitner's model. To achieve this purpose, this study reviews the previous literature related to the study of service quality and e-service. According to the study results, 'physical quality' is the most important factor which influences on the customer perceptions of library e-service quality. Furthermore, this study suggests eight service quality dimensions of 'physical quality' for library e-service. In addition, customer's personal factors and previous experiences with similar services can be regarded as important factors which influence on the 'physical quality' of library e-service.

A study on Certification ISO 9001 :2000 for Improvement Quality of Information Resources & Service (정보 유통${\cdot}$서비스 품질 향상을 위한 ISO 9001:2000 인증에 관한 연구)

  • Lee, Young-Sei;Lee, Eung-Bong
    • Proceedings of the Korean Society for Information Management Conference
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    • 2004.08a
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    • pp.95-104
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    • 2004
  • 품질이 낮은 정보는 이용자의 호응을 얻지 못할 뿐 아니라 여러 측정하기 힘든 직·간접적인 손실들을 초래할 수도 있다. 따라서 질 높은 지식정보자원의 구축이야말로 국가경쟁력을 넘어 국민의 삶의 질을 향상시키는 기본 요소이다. 지식기반시대에 지식정보의 창출-가공-전달-활용보전을 위한 제반요소의 구축뿐 아니라 질적인 향상을 위한 노력은 지식정보시대를 앞서나갈 수 있는 일로 매우 중요한 일이라 할 수 있겠다. 이러한 이유로 인해 근래에 정보 유동·서비스 분야의 품질향상을 위한 품질경영시스템의 도입에 대한 연구가 진행되어지고 있다. 본 연구에서는 지식정보의 유통과 서비스에 있어서 질적인 향상을 위한 노력의 일환으로 지식정보 유통·서비스 야의 품질체계를 확립하는 ISO 9001:2000 인증제도의 도입과 운영에 대한 방향 및 사례를 제시함으로써 지식정보 유통·서비스 품질향상에 도움이 되고자 한다.

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A Study on a Pattern Analysis of Quality Differentiation on Apartment Housing (공동주택 단위세대의 품질차별화 유형에 관한 사레 조사 연구)

  • Cho, In-Sig;Park, Tae-Keun
    • Korean Journal of Construction Engineering and Management
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    • v.9 no.1
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    • pp.126-133
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    • 2008
  • Current changing to the customer-oriented market naturally causes suppliers to meet an age of competition on the quality. In order to plan housing meeting this quality competitiveness era, I set up the type classification system of quality differentiation for the unit of apartment housing by executing differentiation cases of unit quality and type analysis of the object. The system is consist of 3 classification systems by quality element, user convenience element and product element as follows: First element is to classify quality element on the basis of plane and interior elements, architectural elements and second one is user convenience element relating facility to classify environment-oriented, safety, energy saving and convenience. The other one is the product element to classify furniture, installing product and convenient product. I believe that this classification system will be useful to determine any classification elements of product for product positioning and product planning in the stage of marketing planning of apartment housing in the future.

Proposal of Process Model for Research Data Quality Management (연구데이터 품질관리를 위한 프로세스 모델 제안)

  • Na-eun Han
    • Journal of the Korean Society for information Management
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    • v.40 no.1
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    • pp.51-71
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    • 2023
  • This study analyzed the government data quality management model, big data quality management model, and data lifecycle model for research data management, and analyzed the components common to each data quality management model. Those data quality management models are designed and proposed according to the lifecycle or based on the PDCA model according to the characteristics of target data, which is the object that performs quality management. And commonly, the components of planning, collection and construction, operation and utilization, and preservation and disposal are included. Based on this, the study proposed a process model for research data quality management, in particular, the research data quality management to be performed in a series of processes from collecting to servicing on a research data platform that provides services using research data as target data was discussed in the stages of planning, construction and operation, and utilization. This study has significance in providing knowledge based for research data quality management implementation methods.