• Title/Summary/Keyword: 품질경영

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Evolution and Application of University Customer Satisfaction Index (대학교육수요자만족도지수(UCSI) 개발 및 적용)

  • Jung, Bok-Ju;Lee, Sang-Chul;Im, Kwang Hyuk
    • The Journal of the Korea Contents Association
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    • v.18 no.11
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    • pp.406-415
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    • 2018
  • Educational satisfaction is an important indicator of the educational field but the existing customer satisfaction index mainly focused on partial area because measurements could not reflect the alteration of university environment. The purpose of this research is to develop a new UCSI for university to improve the quality of university education. This research demonstrates validity and reliability of UCSI. This research uses the second-order confirmatory factor analysis. The results indicate that the reliability and validity of UCSI is verified. Education condition, education course, university development and student support are clarified to be appropriate components of the satisfaction survey. This research develops UCSI and applies it in a university. University managers can be used to measure the satisfaction level of university education and to improve the quality of university education.

Study on Forestry-Based Carbon Offset Programs (산림을 이용한 탄소상쇄 프로그램의 해외 사례 고찰)

  • Lee, Seung-Eun
    • Journal of Climate Change Research
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    • v.1 no.2
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    • pp.97-107
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    • 2010
  • A forest project for the sequestration of carbon dioxide helps to reduce the concerntration of greenhouse gas in atmosphere and provides various co-benefits. A lot of forestry-based carbon offset programs have been developing for the purpose of CSR(Corporate Social Responsibility), voluntary GHG emission reduction, and regulatory context etc. in worldwide. We studied major characteristics - project type and criteria, additionality, credits, permanence, carbon accounting and monitoring, co-benefit - of advanced forest carbon offset programs. Also, we tried to comprehend the direction and basic elements to design a domestic program.

A Probabilistic Tracking Mechanism for Luxury Purchase Implemented by Hidden Markov Model, Bayesian Inference, Customer Satisfaction and Net Promoter Score (고객만족, NPS, Bayesian Inference 및 Hidden Markov Model로 구현하는 명품구매에 관한 확률적 추적 메카니즘)

  • Hwang, Sun Ju;Rhee, Jung Soo
    • Journal of Korea Society of Industrial Information Systems
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    • v.23 no.6
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    • pp.79-94
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    • 2018
  • The purpose of this study is to specify a probabilistic tracking mechanism for customer luxury purchase implemented by hidden Markov model, Bayesian inference, customer satisfaction and net promoter score. In this paper, we have designed a probabilistic model based on customer's actual data containing purchase or non-purchase states by tracking the SPC chain : customer satisfaction -> customer referral -> purchase/non-purchase. By applying hidden Markov model and Viterbi algorithm to marketing theory, we have developed the statistical model related to probability theories and have found the best purchase pattern scenario from customer's purchase records.

Security and Trust of Mobile Payment Apps : Focus on Personal Predisposition and Security Signal (모바일 결제 앱에서의 보안과 신뢰 : 개인의 성향과 보안 신호를 중심으로)

  • Kim, Min-Gyung;Choi, Boreum
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.194-204
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    • 2019
  • The mobile payment app market has been expanding recently. However, the usage rate of mobile payment apps is not meeting service providers' expectations due to concerns about security and privacy. This study investigated how personal predisposition and how the security signals of the payment app affect users' perceived privacy and security risks, and how these factors ultimately affect the trust of mobile payment apps. The results showed that privacy concerns increase the risk of perceived personal information leaks and reduce perceived mobile system security, while familiarity, perceived reputation, and assurance seal reduce the risk of perceived personal information leaks and increase perceived mobile system security. Finally, it revealed that the reduced risk of perceived personal information leaks and the increased security of mobile systems had a positive impact on the reliability of mobile payment apps.

An Empirical Study on Factors Affecting the University Students' Software Piracy Intention (대학생들의 S/W 불법복제 의도에 영향을 미치는 요인에 관한 연구)

  • Jeon, Jin-Hwan;Kim, Jong-Ki
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.19 no.2
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    • pp.127-140
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    • 2009
  • Recently, software piracy is one of the serious crimes for the digital materials. It makes economically devasting to the software industry and the market. In particular, it is a widespread phenomenon among university students in Korea and negative affects in measuring social and cultural level. Many studies have been focused on the users' intention of the software piracy for making anti-piracy policy. The purpose of this study is to investigate the factors affecting university students' software piracy intention. The survey includes responses from 271 university students in a school of business adminstration. The research model was estimated with multiple regression. The analysis showed results that user's characteristics, subjective norms, and perceived software quality were significantly related to intention of software piracy, but security policy was not. Perceived importance of intellectual property has negative impact on user's software piracy intention. Based on the findings, we suggest the implications for developing and implementing appropriate policies for anti-piracy.

The Effect of Ecotourism Perception on Behavior Intention and Satisfaction of University Students (대학생의 생태관광 인식이 행동의도 및 만족도에 미치는 영향)

  • Lee, Yk-Su
    • The Journal of the Korea Contents Association
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    • v.21 no.1
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    • pp.268-276
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    • 2021
  • The purpose of this study was to investigate the effect of the value perception of ecotourism on the behavioral intention and satisfaction of university students. The results of the study are as follows. First, it was found that all ecotourism value recognition factors, such as cognitive value, emotional value, and functional value, had a positive(+) effect on satisfaction. Second, it was found that all ecotourism recognition factors, such as cognitive value, emotional value, and functional value, had a positive(+) effect on behavioral intention. These results show that the higher the awareness of ecotourism is, the higher the satisfaction and behavioral intentions of ecotourism are, but the functional value made up of services, quality, and programs has relatively less influence than other factors. Therefore, various marketing strategies and educational programs such as the development of accessible weekend products and development of sustainable light-emitting products that can respond to each ecotourism value recognition factor that affects the ecotourism product satisfaction and behavior intention should be developed.

A Study on the Product Qualification Criteria through Monte-Carlo Simulation and Association Rule Analysis (군수품 조달을 위한 물품적격심사기준의 조달특성 및 심사분야 배점의 적절성에 관한 연구)

  • Ahn, Namsu;Yeo, Yongheon
    • Journal of the Korea Society for Simulation
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    • v.29 no.4
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    • pp.65-72
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    • 2020
  • The purpose of this study is to analyze the adequacy of product qualification criteria through Monte-Carlo simulation and association rule analysis. We first surveyed the similar procurement systems, then we simulated the bid situation that randomly generated several vendors participated in a bid, and they obtained the score according to the product qualification criteria's judgement area. Then, the company with the highest score will win the bid, and further analysis was performed in terms of performance indicator and satisfaction ratio. The results of this study can be summarized as follows; Although the items related to the credibility accounted for the largest number items, it did not affect the actual bid results. It was analyzed that it is desirable to increase the allocation points in the area of business status and technical capability review than the current one.

Effect of a Mobile Application Incorporating a Serious Game on the Self-care Behavior of Patient with Diabetes (기능성 게임을 접목한 모바일 헬스케어 앱이 당뇨환자의 자가간호수행에 미치는 효과)

  • Kim, Yu-Jeong;Wie, Seoung-Uk
    • Journal of Industrial Convergence
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    • v.20 no.3
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    • pp.63-71
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    • 2022
  • This study attempted to investigate the effect of 'RolyPoly 160' on the self-care of diabetes in the community. The experimental group was 60 diabetes living in estern region, G-Metropolitan City, and 'RolyPoly 160' was used more than 5 times a week within 5-10 minutes for 12 weeks. The control group was a resident in the western region, and once received a group lecture in the beginning of the experiment, The study period was from July 1 to September 20, 2019. Self-care tests were conducted before and after the study. The collected data was analyzed with frequency analysis, descriptive statistics, independent sample t-test and cross-tabulation analysis. In the experimental group, drug therapy, foot care, exercise therapy, and diet self-care were statistically significantly increased than before the experiment. Therefore 'RolyPoly 160' can be used as a nursing intervention program to help diabetic patients perform self-care in the future.

A study on the satisfaction and learning effect using e-portfolio in liberal arts programming classes (교양 프로그래밍 수업에서 e-포트폴리오를 활용한 만족도와 학습 효과에 관한 연구)

  • Lee, Youngseok
    • Journal of Industrial Convergence
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    • v.20 no.2
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    • pp.45-50
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    • 2022
  • In this study, an e-portfolio system was constructed and utilized to communicate with students, while processing the overall procedure of teaching-learning activities as data for qualitative improvement in the non-face-to-face educational environment. The e-portfolio system was designed to support the entire process of reflection from the instructor's lesson planning, regular checking of the learner's understanding during the course operation process, online communication, and support for learner-centered educational activities. Analyzing the effectiveness of the communication-based learning effect between instructors and learners using the e-portfolio in liberal arts programming classes, which may be difficult for non-major students, a significant correlation was found in problem-solving skills, and midterm and final exams. Additionally, the result of analyzing the expanded applicability of e-portfolio satisfaction demonstrated a significant correlation with the students' computational thinking ability, test results, assignments, and academic performance. It was found to have a significant effect on the improvement of computational thinking ability. If non-face-to-face education is conducted using the proposed e-portfolio system type, it will be possible to improve the quality of online education, while communicating effectively with students.

The effect of types of test information on learning performance in the e-Learning contents (e-러닝 컨텐츠에서 문제풀이 정보의 제시유형에 따른 성과 차이 분석)

  • Lee, Moon-Bong
    • Journal of Korea Society of Industrial Information Systems
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    • v.15 no.5
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    • pp.211-219
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    • 2010
  • There are significant changes are in education field: the paradigm shift from teacher-centered and text-oriented learning to learner-centered and multimedia-oriented learning. Many researchers have proposed that the e-learning contents is one of the most important factors on e-learning performance. This study analyzes the effect of types of test information on learning performance in e-learning contents. The results show that the interaction effect between types and gender influences the comprehension of learning; the female prefers to the feedback and narrative type but the male prefer to the narrative type. The narrative type showed the highest score on the comprehension and satisfaction of learning among three different types. Also, the main effect of gender difference had no effect on e-learning performance.