• Title/Summary/Keyword: 품질경영활동

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Literature Review of Key Success Factors of Management Innovation Actions in Domestic - Focused on Six Sigma, TQM, Lean Six Sigma, ERP, TPM, BPR, Project Management, System Engineering - (국내 경영혁신 활동의 핵심 성공요인 문헌 연구 - 6시그마, TQM, 린 6시그마, ERP, TPM, BPR, Project Management, System Engineering 중심으로 -)

  • Mun, JeOk;Yoon, SungPil
    • Journal of Korean Society for Quality Management
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    • v.44 no.3
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    • pp.639-648
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    • 2016
  • Purpose: Existing precedent studies include success factors of individual management innovation activities constantly. However, those studies have limitations about the common key success factors of individual management innovation activities. Methods: For this study, we investigate the key success factors using literature research of the most typical management innovation activities adopted and implemented by many companies in Korea, such as 6sigma, TQM, Lean 6sigma, ERP, TPM, BPR, Project Management, System Engineering. Factors emerging repeatedly was combined into common factors and inherent factors that are necessary for the success of individual management innovation activities are designated to essential factors. Results: 'Essential factors for Six Sigma' consist of 5 items. Black belt operating system, personnel management system linkage, the correct management of the data, perform improvement projects associated with financial performance financial result, linked to financial performance improvement project, project progress management. 'Essential factors of TQM' are arranged 4 items. Quality team's independence and role, goal-setting, Quality Information System, corporate's philosophy of quality first. 'Essential factors of Lean Six Sigma' are the selection of value stream which is based on the customer needs and the value creation and identify the project based on the selected value in the company. 'Essential factors of ERP' are investigated 6 items. Ongoing system maintenance and upgrades, the measurement and support of user satisfaction, the operating systems and the policies for the maintenance, IT infrastructure, change adaption condition monitoring, focusing on improving business performance. 'Essential factors for TPM' are arranged 4 items. Motivated and energetic Bottom-Up, CEO's recognition of the importance facility management, long-term perspective of necessity and ongoing patience. 'Essential factors for BPR' are the pursuit of change process and the staff's sense of crisis management. 'Essential factors for Project Management' are the strategy that reduce the risk management skills through risk management and the understanding and organized management for the project participant's needs. 'Essential factors for System Engineering' consist of 2 items. The first is the design for the best balanced system with pre-analysis about the compromise the cost, schedule and the performance. The second is the analysis of large problem into small problems which can solved. We have found the solution considering components of the interface through the systematic perspective. Conclusion: Common factors and essential factors presented in this study will properly help to introduce the individual management innovation activities for the each business sector and implement management innovation. After this study, new literature research that reflect new studies should accomplish steadily.

A Study to analyze Management Perfomance Building BSC for Hotels (BSC시스템 구축을 위한 호텔기업의 전략적 탐색)

  • Chung, tae-woong
    • Proceedings of the Korea Contents Association Conference
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    • 2008.05a
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    • pp.343-347
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    • 2008
  • There are two kind of system in hotel for evaluating management. the first is infra system, for example Front management system - reservation system, C/I, C/O system, POS system , web system, call center management -, Back office system, interface system, and so on which manage direct control for hotel, and next is strategic system, for example BSC , CS . which is supporting hotel management. The purpose of this study was to find using the Balanced Scorecard to evaluate hotel management perfomance. Management performance is based on productivity, quality, time, effect, and responsiveness. Hotel economic value is not equal visual asset which is measured financial value. It is include hotel brand, image, customers who have good loyalty, employees who give customers special service, and systems which was affected by internal process. In conclusion, innovation, growth, internal system process, empioyee and customer have effect hotel performance. Therefore hotel has to know non-financial performance which has positively relate to financial performance.

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Rationalizing Strategies for Children's Activity Spaces and Facilities (어린이 활동공간 및 놀이시설 제도 합리화 방안)

  • Park, Mi-Ok;Koo, Bon-Hak
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.4
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    • pp.36-50
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    • 2012
  • This study was carried out to find contradiction factors on laws for children's activity spaces and facilities and to suggest the rational options to control and manage those spaces and facilities by environmental and landscape planning methods. The results of this study are as follows: 1. The major laws related to the environmental safety for children's activity spaces are "Environmental Health Act (ERA)" for managing the environmental safety of children's activity spaces; "Safety Supervision Law of Children's Play Facilities(SSLCPF)" for the inspection and management for safety of children's play facilities; "Quality Management and Industrial Products Safety Management Law(QMIPSML)" for managing safety certification on children's play equipments. 2. The interior space such as "living room" by the Children's Welfare Law(CWL), "Children Park" by the Act on Urban Parks and Green Spaces(AUPGS), "classroom" on private educational institutes by the Act on Establishment and Operation Private Lesson and Training(AEOPLT) and "nursing room" of child care center smaller than $430m^2$ are needed to be managed as an activity space. 3. In order to reduce industrial burden in the production, establishment, construction, and operation and to minimize unwilling extra burden in the administration effort due to legally double regulate, it is necessary to mitigate the inspections on the equipment certificate from QMIPSML and overlapped or different factors and standards must be unified. With this study, the landscape domain could he enlarged from producing, import of play equipment and establishment, construction and operation of play facilities for a comprehensive range of activity spaces, and the landscape industry such as engineering industry, academic research, management, etc.

Study on Forestry-Based Carbon Offset Programs (산림을 이용한 탄소상쇄 프로그램의 해외 사례 고찰)

  • Lee, Seung-Eun
    • Journal of Climate Change Research
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    • v.1 no.2
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    • pp.97-107
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    • 2010
  • A forest project for the sequestration of carbon dioxide helps to reduce the concerntration of greenhouse gas in atmosphere and provides various co-benefits. A lot of forestry-based carbon offset programs have been developing for the purpose of CSR(Corporate Social Responsibility), voluntary GHG emission reduction, and regulatory context etc. in worldwide. We studied major characteristics - project type and criteria, additionality, credits, permanence, carbon accounting and monitoring, co-benefit - of advanced forest carbon offset programs. Also, we tried to comprehend the direction and basic elements to design a domestic program.

A study on the satisfaction and learning effect using e-portfolio in liberal arts programming classes (교양 프로그래밍 수업에서 e-포트폴리오를 활용한 만족도와 학습 효과에 관한 연구)

  • Lee, Youngseok
    • Journal of Industrial Convergence
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    • v.20 no.2
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    • pp.45-50
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    • 2022
  • In this study, an e-portfolio system was constructed and utilized to communicate with students, while processing the overall procedure of teaching-learning activities as data for qualitative improvement in the non-face-to-face educational environment. The e-portfolio system was designed to support the entire process of reflection from the instructor's lesson planning, regular checking of the learner's understanding during the course operation process, online communication, and support for learner-centered educational activities. Analyzing the effectiveness of the communication-based learning effect between instructors and learners using the e-portfolio in liberal arts programming classes, which may be difficult for non-major students, a significant correlation was found in problem-solving skills, and midterm and final exams. Additionally, the result of analyzing the expanded applicability of e-portfolio satisfaction demonstrated a significant correlation with the students' computational thinking ability, test results, assignments, and academic performance. It was found to have a significant effect on the improvement of computational thinking ability. If non-face-to-face education is conducted using the proposed e-portfolio system type, it will be possible to improve the quality of online education, while communicating effectively with students.

A Study on the Current Status and Improvement Plans for e-Learning Utilization Using the Delphi Technique: Focusing on Scuba Diving Education

  • Sung-Soo Park
    • Journal of the Korea Society of Computer and Information
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    • v.29 no.5
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    • pp.143-153
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    • 2024
  • This study aims to analyze both the current utilization of e-learning in the scuba diving education sector and the possible improvements by using Delphi analysis. The study administered three rounds of Delphi surveys with 25 specialists, including business executives and educational leaders from scuba diving centers and resorts affiliated with organizations that conduct scuba diving education through e-learning. The comparative analysis of the state of e-learning utilization and factors for improvement revealed significant insights. In terms of expected benefits, the analysis highlighted an increase in user convenience, temporal flexibility in learning activities, and easy access to products. However, it identified major issues such as the simplistic mandatory exams, inadequate professional depth in the feedback provided, and a lack of bidirectional communication between learners and instructors. Recommendations for improvements included enhancing communication through various online communities, conducting mandatory exams offline, and developing a variety of content. Conducting regular program quality evaluations, integrating with various diving communities, and assigning dedicated tutors were deemed crucial factors for future development.

군납 수입쇠고기 국내산 육우로 대체 방안 모색을 위한 국회 토론회 현장

  • Korea Dairy and Beef Farmers Association
    • 월간낙농육우
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    • v.27 no.12 s.308
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    • pp.92-95
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    • 2007
  • 지난 11월 14일(수) 국회의원회관 소회의실에서 육우의 군급식 방안을 모색하는 토론회가 개최되었다. 국회의원 서갑원(대통합민주신당)주최, 우리 협회와 전국낙농관련조합장협의회 주관으로 개최된 이날 토론회는 농림부 임상규 장관, 서갑원 의원(전남순천), 변재일 위원(축북청원), 윤호중 의원(경기구리), 김재윤 의원(제주서귀포), 참주인연합 긴선미 의원(경기안성) 등 국회 내빈들이 참석하였고 관련기관.단체 관계자를 비롯, 100여명의 육우농가들이 참석하는 등 많은 관심을 모은 가운데 성황리에 마쳤다. 이날 서갑원 의원은 "육우의 군납처럼 축산농가가 직접적인 수익을 확보할 수 있는 정책적 대안이 앞으로도 더 마련되어야 한다"고 하고 "수입쇠고기를 육우로 대체하는데 따른 추가재원 소요되므로, 내년도 예산에 반드시 반영하여 지원이 이뤄질 수 있도록 최선을 다하겠다"고 밝혔다. 그동안 협회에서는 국내 육우산업의 대책마련을 위해 농협하나로클럽 내 국내산 육우판매점의 입점, 육우전문브랜드 및 유통망 구축, 품질고급화 재개 및 보완, 한우수준의 육우농가의 경영안정방안 마련 등과 더불어 군급식에 육우가 수입육을 대체하도록 요구활동을 벌여온 바 있는데, 금번 토론회를 계기로 확실한 육우 소비확대 기반이 마련될 수 있기를 조심스레 기대해본다. 본고는 이날 토론회에서 이뤄진 주제발표 및 지정토론의 주요내용을 간단히 요약정리 한 것이니 많은 관심을 바란다.

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A Study on CPS-based Mold Life-cycle Management System for Smart Factory (스마트 공장을 위한 CPS 기반 금형 수명 관리 시스템에 관한 연구)

  • Shin, Hyun-Jun;Kim, Sung-Jin;Oh, Chang-Heon
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2016.10a
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    • pp.816-818
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    • 2016
  • The Industry 4.0 should decide work operation of manufacture facilities by itself. But small and medium sized enterprises(SMEs) still not prepared these work operations. In this paper, we had research that work operation manufacture facilities of a management system of mold life-cycle based on CPS. The management system of mold manages life-cycle using by shot, this information offers users by cloud system. This system will help SMEs products quality improve and business operation more efficiency.

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A Study on the Characteristics of the Small and Medium System Integration Companies in Performing IT Projects (중.소 SI업체의 IT프로젝트 수행 특성에 관한 연구)

  • Kim, Yong-Kyong
    • Journal of Korea Society of Industrial Information Systems
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    • v.15 no.5
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    • pp.273-286
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    • 2010
  • The main purpose of this study was to demonstrate the most common characteristics of the small and medium system integration companies in performing IT projects. In this study, 388 auditing reports on the 194 IT projects which were carried out by the small and medium size manufacturers from 2006 to 2009 were employed and surveyed. This survey revealed that the schedule management was the most neglected item in the project management area, the test planning and action was the most neglected item in the development and coding area, and the manual preparation for users and operators was the most neglected item in the operation and maintenance area. Consequently these three most neglected items were considered as the most common characteristics of the small and medium system integration companies in performing IT projects.

A Study on the Effect of Feedback Activity on VOC on NPS Improvement. - A case study in STI (고객의견에 대한 피드백 활동이 이용의도에 미치는 영향 - 과학기술 정보서비스 사례를 중심으로)

  • Kim, Sang-kuk;Yoon, Byung Sung
    • Annual Conference of KIPS
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    • 2021.11a
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    • pp.13-14
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    • 2021
  • 한국과학기술정보연구원(이하 KISTI)은 지난 11년 간 전사적으로 품질제고전략, 서비스만족전략, 이미지 제고전략 등 3대 고객만족 추진전략을 수립하여 체계적인 "고객만족경영시스템(CSM : Customer Satisfaction Management)"을 구축하고 이를 강화하기 위한 노력을 기울여 왔다. 본 연구의 목적은 과학기술정보서비스에 대한 고객만족도를 기반으로 하여 이용고객을 예측할 수 있는 모델을 구축하는 것이다. 이를 위해 과학기술정보 서비스를 경험한 500명의 의사결정자를 대상으로 과학기술정보서비스에 대한 고객충성도를 측정하였다. 고객의 충성도는 NPS(Net Promoter Score) 이론에 근거하여 하였다. 특히 연구결과 고객만족도 수준에 따라 비추천고객, 중립고객, 추천고객을 예측할 수 있는 모델을 구축하였다. 이와 같은 연구결과는 고객의 긍정적이거나 부정적인 구전으로 급속도로 노출되는 환경에서 고객의 만족도를 분석함으로써 기관의 주요 서비스별 고객을 확보하는데 사전 예측자료로 활용될 수 있다.