• Journal of Korean Society for Quality Management
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• v.35 no.4
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• pp.101-110
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• 2007

This study developed a new model for evaluating activities related to PL(Product Liability), with which our domestic enterprises can more easily assess the actual status of the management of PL than as they could do before. In addition, this model was designed to make the evaluation can be done focusing on the Product safety management cycle, unlike the other PL evaluation models. This model consists of 3 evaluation domains such as evaluations of planning, implementation, and assessment and taking action regarding product safety management. In order to verify that this evaluation model meets its objectives, the researcher directly conducted evaluations of activities related to PL in 3 companies specializing in electric home appliances through visiting them.

• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• Journal of Korean Society for Quality Management
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• v.43 no.2
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• pp.151-168
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• 2015

Purpose: The purpose of this study was to investigate the effect of the innovation performance through business innovation activities by small and medium size company as well as to test the moderating effects on the innovation techniques'understanding and conformance. Methods: The data for the empirical analysis was collected from 132 companies mainly located in Jeolla and Gyeonggi Province. Cronbach's alpha factor analysis, multiple regression analysis and hierarchical multiple regression were used for statistical methods. Results: The Statistical analysis results show that innovation performance through business innovation techniques and activities was effected by CEO leadership, company capability and training for employees. Conclusion: Through this study we tried to give some suggestions for improving innovation performance through business innovation activities for the small and medium size company.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.347-351
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• 2007

국내에는 약 200여개의 환경관련 비영리법인이 있다. 대부분 사단법인 및 재단업인이지만 대학교 산하의 연구소나 학회, 협회, 연합회 등 다양한 성격의 단체가 있으며 최근에는 시민단체로서 활동하는 곳도 많다. 특히 시민단체로 환경 운동을 하는 단체는 점점 그 영향력이 커지고 있다. 비영리사단법인인 경우 영리를 목적으로 사업을 펼칠 수 없지만 내부 필요 경비 조달을 위해 자체 사업 또는 산하 법인을 만들어 사업을 펼치는 곳도 있다. 이 보고서는 "E"사단법인이 환경 관련 수익사업 진출을 위해서 입안했던 프로젝트로서 일종의 기획서이다. 당시 지방자치 단체에 판매하고자 했던 상품은 이동식 화장실이다. 유사 기업이나 단체의 수익사업 진출 시 참고로 했으면 하는 바람으로 해당 사례를 싣는다.

• Journal of Korean Society for Quality Management
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• v.37 no.3
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• pp.1-9
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• 2009

Top Managers are apt to do the decision making on the base of cost-benefit analysis. Therefore the return on quality is indispensable to get the commitment of the top managers on the quality programs. The monetary or tangible effects of the most improvement activities through the suggestion systems and the quality circle activities are computed and reported. In most cases the reported gains are much bigger than the input invested. In spite of the reported high return many top managers are doubtful about the truth of reports because the gains are not translated into the profit on the income statement. This paper discusses about the mechanism of individual improvement activities and analyze the system effect which sum the individual effect and the realization effect on the income statement during that period. This will help the top managers to commit on the quality programs with high confidence.

• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.76-92
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• 2001

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers(CRM), service firms need to build an effective and ongoing service quality information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. The purpose of the present study is twofold. 1. How to nicely get the information on the service quality. 2. How to build a SQIS. One of numerous examples from financial service-sector firms is given to show that SQIS can be developed to improve service quality This paper investigates SQIS of a Korean commercial bank as an example. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• Journal of Korean Society for Quality Management
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• v.6 no.1
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• pp.23-26
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• 1978

The purpose of this study is to find the problems, which occurs in the course of the acceptance and the propulsion of the Q. C. circle, the accomodational attitude, and the desirable circumstances for the Q. C. circles, to be of help to settle firmly the "Sae-ma-eul" (New-Community) Movement in the industrial fields, and Q. C. circle and to fix the Q. C. of Korean style through the investigation of the 310 Q. C. circles, which was selected at random from entered circles to the Q. C. Propulsion Headquarters until July, 1977, through the questionaire and interviews.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.170-173
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• 2006

본 연구는 모터 제조회사에서 모터 수명 향상을 위해 식스 시그마 방법론에 근거하여 개선한 사례연구이다. 모터 수명 향상 활동을 추진하기 위해 본 연구에서는 제조부문의 식스 시그마 프로젝트 추진절차인 Define-Measure-Analyze-Improve-Control 절차를 수행했다. 모터 수명과 연관된 불량 유형을 정의하고 불량 측정 시스템에 대한 계측시스템의 정도평가, 불량유형요인효과분석, 4Step Diagram과 같은 분석기법을 활용하여 수명에 중요한 요인도출, 중요 요인의 개선대책 수립 및 개선 확인 후 최종적으로 지속적인 신뢰성 관리 방안을 수립하였다. 본 연구는 대부분 영세한 모터 제조업체에서 모터수명 관리를 위해 많은 투자를 할 수 없는 현황을 고려할 때 신뢰성 관리의 효율적 방안을 제시한다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1995.04a
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• pp.376-381
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• 1995

규모가 큰 시스템의 연구개발 사업을 성공적으로 수행하기 위해서는 라이프 싸이클 모델에 의한 인력, 요소 기술 및 시간 자원의 효과적인 세분화와 유기적인 결합을 통해 전체 연구개발 사업에 대한 올바른 계획을 수립하고 이를 종합적으로 관리하여야 한다. 여기서 라이프 싸이클 모델(life-cycle model: 순기모델)이란 연구개발 계획 시점부터 완료 시점까지의 기간을 활동 내용에 따라 여러 단계로 정의한 모델로, 개발하고자 하는 시스템의 품질 향상 및 연구개발 사업의 성공적인 수행을 위해 필수 불가결한 요소이다. 특히 중형급(midrange)이상의 컴퓨터 시스템과 같이 구성 요소들이 순차적으로 연구개발 사업 자체의 성공적인 수행 여부 뿐만 아니라 향후 산출되는 개발 결과물의 품질에도 중요한 영향을 미친다. 그러나 우리나라는 연구개발 측면에서 큰 규모의 프로젝트를 수행한 경험이 많지 않아 이에 대한 기술 축척이 미진하며, 주로 선진 외국의 공학 기술을 그대로 사용하기 때문에 우리나라의 기술이나 연구 환경에 적합하지 않은 경우가 많아 이에 따른 시행 착오를 많이 겪어왔다. 본고에서는 1987년부터 현재까지 수행되고 있는 주전산기 연구개발 사업(주전산기 I, II, III, IV) 수행을 통해 얻은 경험을 중심으로 구성 요소들이 계층적 구조를 갖는 컴퓨터 시스템을 연구 개발하는데 필요한 하나의 라이프 싸이클 모델을 제시하고자 한다.

• Journal of Korean Society for Quality Management
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• v.36 no.4
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• pp.37-46
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• 2008

There are big differences in six sigma projects between manufacturing processes and transactional/service processes. This paper analyzed the differences between the two areas by examining 18 six sigma case studies in Korean companies. To characterize six sigma case studies, step-by-step questions and check criteria were developed based on 12 step DMAIC methodology. On the basis of those characterized data, the differences between two areas were analyzed. Significant differences were found in the number of CTQs, validation of measurement systems, methods to determine improvement objectives, the methods to elicit improvement plans and types of control systems. The most significant difference was that statistical tools were widely used in manufacturing processes, but qualitative tools were used in transactional/service processes during improvement phase.