• Proceedings of the Korean Society for Quality Management Conference
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• 2009.10a
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• pp.171-175
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• 2009

본 연구에서는 품질분임조활동이 기업 경영성과에 미치는 영향정도를 실증분석 하고자 하였다. 이를 위해 품질분임조 도입에 따른 성과분석과 품질분임조 활동의 효율성을 분석하여 품질분임조 활동이 기업성과에 미치는 실제적인 효과를 파악하고자 하며 분임조 활동과 기업경영성과의 관계성을 파악한 결과를 바탕으로 경영층의 적극적 지원 활동을 유도함으로써 품질분임조 활동을 장려함과 동시에 기업경영성과에 도움을 주고자 한다.

• Proceedings of the KAIS Fall Conference
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• 2006.05a
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• pp.457-461
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• 2006

디지털 융합(Digital Convergence)이 모든 분야에서 급속히 전개됨으로서 기업들은 전략적으로 IT를 전사적으로 활용하면서 글로벌 시대의 경쟁 기업들에 비해 보다 빠른 신기술 습득을 적용함으로써 생존 경쟁의 우위 확보 전략이 점차 강화되고 있는 실정이다. IT 기술의 발전 방향도 전사적 데이터 및 비즈니스 프로세스의 통합을 통하여 전 영역에 걸쳐 신기술을 이용하여 표준화와 통합화로 진보되고 있다. 그러나 글로벌 경쟁체제인 세계화가 가속화 되고 있는 기업들의 품질 경영 활동이 실시간으로 처리되지 못함에 따라 각종 경영혁신 활동에 대한 통제/관리와 비용 절감 노력이 기업 역량 강화에 유기적인 효과를 거두지 못하고 있는 실정이다. 따라서 본 연구에서 일반적으로 제조 부문이나 사무간접(관리)부문에서도 적용 가능한 6시그마 추진 방법론을 기반으로 목표관리 및 방침관리인 Top-Down 프로세스인 순공학 품질경영 활동인 뿐만 아니라, 현장의 창의적인 품질경영 활동을 통한 Bottom-Up 프로세스인 역공학 품질경영 활동에서도 적용 가능한 실시간 동시공학적인 품질경영 활동의 프레임워크를 설계하도록 한다. 또한 가치 흐름 분석을 통해 낭비 요인을 철저하게 제거하고, 프로세스의 흐름을 최적화하여 원하는 품질경영 활동이 프로젝트로 발전하여 기업경영에 실시간으로 반영될 수 있는 전사적 통합 품질경영 활동 시스템을 제안하도록 한다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.139-144
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• 2007

본 연구는 최고경영자의 품질비용에 관한 리더십이 기업의 품질비용에 관련된 활동에 미치는 영향을 분석하였다. 또한 기업의 품질비용관련 활동이 생산성향상(원가절감)에 미치는 효과를 분석하였다. 분석의 결과에 의하면 품질비용에 관한 최고경영자의 리더십이 품질비용 관련 활동을 경유하여 생산성 향상에 긍정적 영향을 미침을 확인하였다. 이 연구는 생산성향상을 통하여 원가를 절감하기 위해서는 품질비용에 대한 최고경영자의 관심도가 매우 중요함을 보여주고 있다.

• Journal of Korea Ship Safrty Technology Authority
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• v.7
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• pp.59-69
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• 2001

최근 품질경영 활동이 조직과 국가의 경쟁력과 전략적 우위를 결정하는 핵심역량이 되고 있다. 선진 선박검사기관도 국제선급연합회(ACS)의 요구사항에 따라 내부품질경영체제를 구축하여 운영하고 있다. 이에 본 연구에서는 선박검사기관의 품질경영 활동과 선박안전의 관계를 살펴보고 최근 개정된 ISO 9000 : 2000 패밀리 규격의 고찰을 통해 해운,수산 및 조선업체의 시스템 전환에 다소나마 도움을 주고자 하였다. 본 연구에서는 선박검사기관의 품질경영 활동이 선박안전 향상 기여에 밀접하게 연관되어 있으며 이러한 사항을 충족하기 위해서는 품질경영 활성화가 중요함을 알 수 있었다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2009.10a
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• pp.48-56
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• 2009

최근 제품 경쟁력 향상을 위하여 품질혁신 활동이 가속화되고는 있으나, 많은 기업들이 6시그마 활동의 경험 부족과 원리를 잘 파악하지 못하여 지속적인 추진력이 저하되고 있는 실정이다. 본 연구에서는 고객이 가장 중요하게 생각하는 CTQ's의 정확한 선정을 통하여 품질 혁신활동의 지속적 추진과 이를 통한 고객 만족도 향상으로 경영에 기여하는 활동이 되도록 제시하고자 하였다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.2
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• pp.147-161
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• 2014

This paper's purposes is to study the effects of the strategic support of top management, the activities of quality management, the quality-oriented culture and the organizational citizenship behavior on business performance for Start-ups. In order to settle quality management activitiesa successfully in start-up companies, Concern and support of Top manangement for the quality is important. Although Top management's commitment to a strong, According to the employee's attitude, the quality performance of company may be much different. the quality performance of company that acceptace attitude for quality management is excellent will increase. And business performance will be affected positively. Also when the company has any problems with the quality, the employee's will trying to solve the problem voluntarily is the important factor for business performance. Through this study, the following statistically significant conclusions were drawn. First, If top management supports the resource strategically for the activation of the quality management, The quality and business performance of start-ups will be improved. Second, If the quality management is activated, The quality and business performance of start-ups will be improved. Third, if quality-oriented culture is matured, the quality and business performance of start-ups will be improved. Fourth, if the level of organizational citizenship behavior is getting higher, the quality performance of start-ups will be improved. Fifth, the quality performance has a mediation effect on the relationship between the quality management and business performance. So when strategic support of Top management, quality management, quality-orented culture and OCB are activated in the organization, the quality performance will be higher than before, so that the business performance will be higher too. To improve the quality performance and business performance in start ups, It is needed to understand the quality management in organization, to implement the quality management constantly. And top management should supports the resource strategically and the employee has to do his best to form quality-oriented culture in the company.

• The Journal of the Korea Contents Association
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• v.13 no.5
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• pp.170-182
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• 2013

The purpose of this study is to examine the influence of the leadership style of a CEO of a public performing arts theater to the quality management and business performance, with a focus on the differences by the leadership styles. For this purpose, a survey was conducted with the CEO of 165 public performing arts theaters in country, from whom 98 valid replies were collected for analysis and further validation of hypothesis of this study. The validation revealed that, first, the task oriented and change oriented leadership provided positive influences to the quality management activities, while relations oriented leadership failed to do so. Secondly, the quality management activities by the CEOs of the public performing arts theaters had positive correlations with the financial performance and market performance, which are part of the business performance indices of a performance art center. Thirdly, while the task oriented and change oriented leadership styles did have influences over the business performance; it was revealed that the quality management activities wielded only indirect influence toward such elements. The relations oriented leadership style appeared to fail to influence with significance. Such results as above show that only the task oriented and change oriented leadership style of a CEO in a public performing arts theater had positive influences over the business performance, with an implication that the CEOs of such facilities shall keep this in mind and exercise such leadership styles. In addition, another implication of this study was that it is also important to give efforts to the quality management activities, which turned out to influence the business performance significantly. The implication of this study is that the study was conducted with direct participation by the CEOs themselves of public performing arts theaters in country and an examination was made to see the differences by leadership styles.

• Management & Information Systems Review
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• v.32 no.1
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Journal of Korea Port Economic Association
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• v.25 no.3
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• pp.339-360
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• 2009

In recent years, the quality and safety requirements in the shipping industries have been more stringent than the previous requirements. It is essential to effective quality management system which can cope with a change in shipping business environment and improve shipping service performance to get competitiveness in the international shipping market. This study on the focus of the Korean shipping company which provides shipping transportation service examined following issues. First, how each of the key factors of ISO 9001 quality management affects service performance, internal customer satisfaction and customer orientation. Second, how the internal customer satisfaction affects service performance and customer orientation. Third, customer orientation affects service performance.

• Journal of Korea Society of Industrial Information Systems
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• v.7 no.1
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• pp.1-9
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• 2002

Though Quality Management(QM) is key determinant for corporate success as shown in Jappanese cases, however, its performance wasn't translated into the context of profitability, which is a good managerial means. Meanwhile the quality cost theory is a different attempt to measure the quality management performance with a financial scale, which doesnot have a reasonable measure. This study suggests a new approach to measure the performance of quality management using ABC(Activity-based Costing), and explains its usefulness with a case study.