An Empirical Study on the Key Faction for Quality Management affecting the Service Performance -Primarily on the Shipping Company- (품질경영 핵심요인이 내부고객만족과 서비스성과에 미치는 영향 -해운기업을 중심으로-)
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- Journal of Korea Port Economic Association
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- v.25 no.3
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- pp.339-360
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- 2009