• Title/Summary/Keyword: 커뮤니케이션 질

Search Result 73, Processing Time 0.021 seconds

A study on the influence of communication type within organization recognized by members of organization affecting learning transfer climate (조직구성원인 인식하는 조직 내 커뮤니케이션 유형이 학습전이 풍토에 미치는 영향에 대한 연구)

  • Kim, Moon-Jun
    • Industry Promotion Research
    • /
    • v.2 no.2
    • /
    • pp.31-44
    • /
    • 2017
  • This study is to investigate the relationship between the communication type recognized by members of organization and the learning transfer climate in the organization, and when it comes to the type of communications within organization set as independent variable, four variables such as communication with supervisor, media quality communication, and organizational outlook communication were proposed and regarding learning transfer climate which is a dependent variable, four sub-parameters such as supervisor support, colleague support, transfer opportunity and organizational compensation recognition were selected. 116 copies of the statistical data excluding statistically insignificant surveys were used for 150 participants who participated in the 2015 core competency curriculum for SMEs and 3 months have passed, in order to achieve this study's objective. Meanwhile, the research hypothesis was verified with the collected data through frequency analysis, factor analysis, reliability verification, technical statistical analysis, and simple and multiple regression analysis by using the statistical package program of SPSS 20.0. Results of this study have shown that firstly, communication with supervisor, media quality communication, and organizational outlook communication all showed a positive (+) significant influence on the superior support in the influence relationship between communication type in organization and supervisor support which is learning transfer climate. Secondly, communication type in organization doesn't appear to affect colleague support of learning transfer climate. Thirdly, communication with supervisor, media quality communication, and organizational outlook except for communication with colleagues have shown a positive (+) influence on transfer opportunity in the influence relationship between communication type in organization and transfer opportunity of learning transfer climate. Lastly, communication with supervisor and communication on organizational outlook showed positive(+) influence in the influence relationship between communication type in organization and organizational compensation recognition of learning transfer climate.

Convergence of Education and Information & Communication Technology : A Study on the Communication Characteristics of SNS Affecting Relationship Development between Professor and Student (교육과 정보통신기술의 융합 : SNS 커뮤니케이션 특성이 학생-교수의 관계형성에 미치는 영향)

  • Chang, Jiyeun
    • Journal of the Korea Convergence Society
    • /
    • v.6 no.6
    • /
    • pp.213-219
    • /
    • 2015
  • This study examines how the features of communication on Social Network Service(SNS) affect building faculty trust and long-term orientation in professor-student relationships. The research model was developed based on the previous research about communication, SNS and relationship development. The researcher surveyed 210 students to collect research data, and 195 questionnaires were analyzed using SmartPLS. The results indicate that the quality, frequency, interactivity and openness of communication on SNS affect positively on faculty trust. Moreover, the quality, frequency and openness of communication on SNS affect positively on long-term orientation, whereas interactivity does not. This mean that faculty trust plays a mediating role between interactivity and long-term orientation.

Development of Medicine Communication Education Tool Using SWT (SWT를 이용한 의료커뮤니케이션 교육도구 개발)

  • Jo, Yong-Gyun;Gwon, Ye-Jin;Ma, Seung-Hun;Park, Yong-Beom
    • Proceedings of the Korean Information Science Society Conference
    • /
    • 2010.06b
    • /
    • pp.254-259
    • /
    • 2010
  • 의사와 환자의 관계에서 제도적 조건의 차이로 인한 대화 주도권의 불균형이 발생하고, 환자의 인식이 변화됨에 따라 의사와 환자간의 커뮤니케이션이 원활하게 이루어지지 않는 점이 문제가 되고 있다. 최근 의학 전문대학원 과정이 시작되면서 의학교육 프로그램이 통합 개선됨에 따라 인문사회 의학적 측면의 교육이 강조되기 시작하였고, 의료커뮤니케이션을 위한 교육적 필요성이 커졌다. 그러나 국내에서 시작단계에 불과한 의료커뮤니케이션의 교육은 그 내용과 방법론에서 체계성과 전문성이 부족한 상태이다. 이런 문제를 해결하기 위하여 의학분야에서는 의료커뮤니케이션 교육 과목과 정보통신기술을 활용한 교육도구를 개발을 목표로 하고 있다. 본 논문에서는 의료커뮤니케이션 교육에 사용되는 강의자료를 체계화하고, 체계화된 자료들을 이용하여 강의형태를 구성하여 강의흐름을 쉽게 파악할 수 있는 교육도구를 개발하여 의료커뮤니케이션 교육 강의에 대한 질과 효율을 높인다.

  • PDF

IALA의 VTS 통신영어 지침 도입 -VTS 기술위원회 결과 중심-

  • Choe, Seung-Hui
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
    • /
    • 2016.05a
    • /
    • pp.264-265
    • /
    • 2016
  • 세계 해운시장에서 영어를 모국어로 사용하지 않는 해기사의 수가 증가하는 실정이며, 문화 및 언어적 차이를 가진 관제사와 항해사가 영어를 공통 의사소통의 도구로 사용함으로써, 주어진 상황을 가장 정확하고 간결하게 전달하고 이를 상호 이해하는 능력의 필요성이 점차 중요해 지고 있다. IALA에서는 이러한 시대적 흐름에 부응하여, 영어를 모국어로 사용하는 원어민과 영어를 외국어로 사용하는 비원어민이 효과적인 방식으로 의사소통하여, 상호 명확한 이해를 목표로 하는 해상 교신이 이루어 질 수 있도록, 다양한 핵심 관제 커뮤니케이션 전략을 수립하고, 이를 VTS 관제 커뮤니케이션 가이드라인으로 제정하는 것을 논의 중에 있다. 현재 VTS 기술위원회를 중심으로 이루어지는 본 가이드라인의 주요 내용을 중간 전파하고, 이에 대한 아국 관제사들의 향후 대응을 공동 논의하고자 한다.

  • PDF

Study on a Clinical Collaborative Communication System in Healthcare Organizations -Focused on Patient Education (보건의료 조직의 협업적 의료 커뮤니케이션 시스템에 대한 연구 - 환자교육을 중심으로)

  • Park, Hwagyoo
    • The Journal of Korean Association of Computer Education
    • /
    • v.16 no.2
    • /
    • pp.79-90
    • /
    • 2013
  • Communication errors have severe consequences clinical quality and disputes in medical organizations. Thus, clinical communication has become a major practice recently, since clinical and managerial effectiveness can also be enhanced by improving the quality of the physician, medical staff, and laboratories interactions. Both medium and large-sized hospitals are increasingly adopting the philosophy to shorten clinical service time while enhancing higher medical service quality and lower healthcare service costs. From this motivation, this paper studies on the clinical collaborative communication concept and investigates approaches to the philosophy for implementation. The system has been theorized to improve communication and enhancing medical outcome qualities. In addition, to validate the system, the author analyzes the efficiency and effectiveness in S hospital, using statistical survey works.

  • PDF

Analysis of causal factors in the relationship marketing for optical stores (안경원의 관계마케팅 영향요인)

  • Han, Suk-Young;Kim, Tae-Hun;Sung, A-Young;Kim, Douk-Hoon
    • Journal of Korean Ophthalmic Optics Society
    • /
    • v.10 no.3
    • /
    • pp.215-220
    • /
    • 2005
  • On entering new millenium, there has been an important switchover in the divergent View and its cases on commercial marketing. This study is to focus on the related influence factors of the optician's marketing. Aiming to improve the relationship of the manager and the manager and the clients, this study tried to find out the influences of the marketing. We defined quality of relation as three element, trust, satisfaction, absorption. We investigated how it influenced optician's characters, goods, service, price, physical convenience and communication to the quality of relation. Moreover, we investigated how it influenced optician characters like knowledge information, good impression, contact and relation marketing of dissatisfaction solution, also quality of relation could or not influence about repurchase intension and Big Mouth marketing. Optician's characters affect on affirmative effect to trust and absorption, but little affirmative effect to satisfaction. Since optician's characters are trust and absorption rather than satisfaction influence, they actively should improve customer-oriented variety of goods, service, physical convenience, communication. As price and communication structure of optician was formed so not modernized, we realized these have not influenced their trust, satisfaction, absorption to customer. Optician's characters influenced more affirmative effect to satisfaction than thrust and absorption. quality of relations mostly provided affirmative effect to the result of relation. The opticians should make efforts to influence on customer satisfied with goods and service, also to have trust and absorption for customer, should maintain good partnership with customer.

  • PDF

A Study on the Relationship between Organizational Performance and Organizational Communication in Public Libraries: Based on Service Quality Measured with LibQUAL+TM (공공도서관 조직성과와 조직 커뮤니케이션과의 관계 연구: LibQUAL+TM 모형에 따른 서비스 품질을 중심으로)

  • Kim, Jihae;Kim, Giyeong
    • Journal of the Korean Society for information Management
    • /
    • v.31 no.3
    • /
    • pp.65-87
    • /
    • 2014
  • Organizational communication is an element of organizational structure formation; it is also a process of achieving organizational goals through the information sharing among the staff members in the organization as a social system. Organizational performance is a multidimensional concept composed of efficiency and effectiveness and satisfaction. Effectiveness implies service quality and the degree of goal achievement. Service quality by using the $LibQUAL+^{TM}$ model can be considered as an objective performance measure for libraries. This study aims to identify the effect of organizational communication in public libraries on service quality as a performance measure using the $LibQUAL+^{TM}$ model through statistical analyses of the results from questionnaire surveys of librarieans and users in 8 public libraries in Seoul metropolitan area. The result says the characteristics of organizational communication(upward, horizontal, downward communication) affects the three elements in the library service quality, such as affect of service, information control and library as place.

E-Mail 채널관리와 CRM

  • 이진실
    • Proceedings of the Korea Database Society Conference
    • /
    • 2001.06a
    • /
    • pp.158-171
    • /
    • 2001
  • o 경쟁력의 근원 : 정보와 속도 - 정확하고 질 높은 정보 제공 및 신속한 대응이 필수적 - 고객의 요청에 대응하는 방식에 따라 E-Biz의 성패가 좌우됨 o 고객과의 상호작용 형태 변화 - 판매원, 전화, 팩스에서 전자우편을 필두로 한 인터넷 환경으로 - 고객관리 및 개별화된 커뮤니케이션이 중요 (중략)

  • PDF

Quality, not Quantity? : Effect of parallel corpus quantity and quality on Neural Machine Translation (양보다 질? : 병렬 말뭉치의 양과 질이 인공신경망 기계번역에 미치는 효과)

  • Park, Chanjun;Lee, Yeonsu;Lee, Chanhee;Lim, Heuiseok
    • Annual Conference on Human and Language Technology
    • /
    • 2020.10a
    • /
    • pp.363-368
    • /
    • 2020
  • 글로벌 시대를 맞이하여 언어의 장벽을 해소하기 위하여 기계번역 연구들이 전 세계적으로 이루어지고 있다. 딥러닝의 등장으로 기존 규칙 및 통계기반 방법론에 비하여 눈에 띄는 성능향상을 이루어내고 있으며 많은 연구들이 이루어지고 있다. 인공신경망 기반 기계번역 모델을 만들 때 가장 중요한 요소는 병렬 말뭉치의 양과 질이다. 본 논문은 한-영 대용량의 말뭉치를 수집하고 병렬 말뭉치 필터링 기법을 적용하여 데이터의 양과 질을 충족시켰으며 한-영 기계번역 관련 객관적인 테스트셋인 Iwslt 16, Iwslt 17을 기준으로 기존 한-영 기계번역 관련 연구 중 가장 좋은 성능을 보였다.

  • PDF

The effects of relationship benefits and communication on relationship quality and long-term orientation - Focused on beauty service stores - (관계혜택과 커뮤니케이션이 관계의 질과 장기지향성에 미치는 영향 - 미용서비스 점포를 중심으로 -)

  • Kim, Sungeun;Chung, Myungsun
    • The Research Journal of the Costume Culture
    • /
    • v.23 no.3
    • /
    • pp.484-497
    • /
    • 2015
  • The purpose of this study was to examine the effect that relation-building factors between beauty service stores and customers have on relationship quality and long-term orientation. Specifically, the influence of relation formation factors (relationship benefits and communication) on relationship quality (satisfaction and trust) and long-term orientation was empirically examined. This research was conducted through a questionnaire survey, and 402 adults were targeted from Jan. 6 to Jan. 16 in 2014. The results were as follows. First, the relationship benefits of beauty service stores were classified into four dimensions of psychological, social, economic, and informational benefits. It was found that only the dimension of psychological benefits had a significant influence on long-term orientation among the relationship benefits dimensions. Second, it was found that the psychological benefits of beauty service stores had positive effect on relationship quality (satisfaction and trust). It was shown that informational benefits had a significant influence on satisfaction only. Third, it appeared that communication had a positive effect on long-term orientation. Fourth, it was found that communication had a significant influence on relationship quality(satisfaction and trust). Finally, it was shown that relationship quality (satisfaction and trust) had positive effect on long-term orientation. The implications of the research and direction for future study were discussed.