• Korean Security Journal
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• no.55
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• pp.57-73
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• 2018

The domestic casino industry is attempting to change from the existing single form to the advanced-type of complex casino resort. In addition, the importance of the security management system, which prevents and responds to accidents caused by negative influences of gambling, is emphasized at the casino enterprise level. Therefore, this study aimed to find measures to revitalize the security management system for domestic casinos only for foreigners through an analysis of relevant literature and case studies. As a result of the analysis, it was found that in order to effectively cope with changes in the casino industry, three areas were needed to be revamped: (1) a lack of protocols which intend to protect casino security personnel, (2) an inefficient operational system due to the dualized casino security management system, and (3) a lack of systematic educational system for casino security personnel. This study therefore proposed three measures: (1) a review of revisions of related laws to protect casino security personnel, (2) enhancement of professionalism of casino security personnel and (3) establishment of a single operating system of the casino security management operating system.

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.415-424
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• 2012

This paper tried to identify the impacts of emotional labor on burnout and job satisfaction in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 300. The results of this study are as follows: Firstly, surface acting have a positive effect on emotional exhaustion, lack of accomplishment and depersonalization. But deep acting have a negative effect on emotional exhaustion. And deep acting, emotion control have a negative effect on lack of accomplishment and depersonalization. Secondly, surface acting have a positive effect on job environment. Also deep acting, emotion control have a positive effect on rewards and value sharing. And emotion control have a positive effect on work environment. Thirdly, deep acting have a negative effect on job environment. Also, surface acting have a negative effect on rewards and value sharing.

• Korean Security Journal
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• no.42
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• pp.115-153
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• 2015

This study identified the cause-and-effect relationship of security management service quality by empirically analyzing whether the performance factors affecting the casino industry are improved when the quality of the security management service is improved. For this, Partial Least Squares (PLS) that can deduce the structural relationship between variables was used. To verify the representativeness of the population, SPSS 19.0 was utilized in a demographic analysis, a independent T-test and Scheffe test. The analysis of the data revealed that the casino industry must preferentially manage assurance, empathy, and security to improve the casino security management service quality, and that, of these, security was the most important factor. To help improve service quality, a theoretical and empirical basis that can consider the importance and priority of individual factors was presented based on the result of this analysis. It also revealed that the security management service is an essential factor for stable business activities of casinos. Further, the importance of the role of the security management service in business strategy formulation for improving the industry performance was recognized through the study results. A service quality improvement method was provided by focusing on the factors that must be preferentially considered for service quality improvement; moreover, implications that can predict the results of such method were presented.

• Korean Security Journal
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• no.38
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• pp.109-136
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• 2014

Korea domestic casino industry has been experienced an explosive growth marking the highest quantity and quality with rapid growth of domestic economy since the 1960s. However there are really lack of study about presenting guideline for establishing risk management planning reflected characteristics of casino industry. Therefore, we analyzed previous studies about concept of the risk and criteria and drew dimension of safety supervision reflecting characteristics of casino industry. we, also, identified detailed safety management factors as well as classified three dimensions of environment, human and facility on the dimension of safety supervision. This study was designed to examine effect relationship between risk management factors and performance of security management organization focused on The mediation effect of atmosphere of organization We used two different tools for data analysis: SPSS 18.0 for the descriptive statistics and PLS 3.0 to validate the integrity of the research model and proposed hypotheses that is main effects from risk management factors to security management organization and mediation effects of atmosphere of organization. The data analysis confirmed the importance of risk management factors to enhanced performance of security management organization. The mediation effect of atmosphere of organization, also, supported relationship between risk management factors and performance of security management organization. It provided theoretical and practical implication for building risk management strategy well suited casino company and conducting security management.

• Management & Information Systems Review
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• v.32 no.1
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• pp.173-194
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• 2013

The purpose of this study drew the core elements of ISO26000 by analyzing the elements suitable to the characteristics of casino companies, and examined the influence of the core elements of ISO26000 on organizational trust following the level of organizational trust of employees. As a result of the factor analysis, among the 7 measurement items of ISO26000, improvement of governance and fair operating practices were simplified into one factor and thus 6 factors were used for empirical analysis. Therefore, multiple regression analysis using least square method was conducted to examine the impacts of the 6 elements. As a result, 5 variables excluding human rights had significant impacts on the organizational trust. Concretely, the 5 core elements of ISO26000 (labor practices, governance and fair operation, consumer issues, environment and community social and economic development) had significant impact on organization trust in order. In addition, the results of quantile regression analysis show the core elements of ISO26000 had different impacts on organizational trust depending on the level of organizational trust of employees.

• Journal of Digital Convergence
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• v.16 no.11
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• pp.571-580
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• 2018

This study aims to verify the mediating effects of organizational identification in the relationship between CSR and job satisfaction of casino employees. For this purpose, we conducted a questionnaire survey of 354 employees of four casinos in Korea and conducted a multiple regression analysis and a Sobel test. The number of CSR participation by employees, the amount of donation by employees, the number of CSR implementations of the organization, and the authenticity of the organization's CSR are categorized into the CSR participation. As a result of analyzing the relationship between organizational identification and job satisfaction, organizational identification showed a partial mediation effect in the relationship between organizational CSR authenticity and job satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.11
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• pp.5114-5123
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• 2012

This paper tried to identify the impacts of job stress on burnout and organizational commitment in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 283. The results of this study are as follows: Firstly, dissimilarity have a positive effect on emotional exhaustion. Secondly, role conflict and dissimilarity have a positive effect on lack of accomplishment. And role ambiguity have a negative effect on lack of accomplishment. Also role conflict and dissimilarity have a positive effect on depersonalization. And role ambiguity have a negative effect on depersonalization. Thirdly, role ambiguity have a positive effect on affective commitment. But, job stress have not effect on continuance commitment. This study will be able to contribute raising competitiveness of casino corporate and efficiency of human resource management.

• The Journal of the Korea Contents Association
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• v.12 no.2
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• pp.429-438
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• 2012

The purpose of this study was to investigate the effects of organization citizenship behavior of casino employees and organization commitment, organization commitment and customer orientation, organization citizenship behavior and customer orientation. In order to analyze data of this study, a questionnaire survey was conducted with employees of casino in Gangwon-do. This study considers organization citizenship behavior of casino employees and examines the method of enhancement of organization citizenship behavior, organization commitment and customer orientation for development of casino industry. The results of the study were as follows. First, organization citizenship behavior had a statistically significant effect on citizenship, sportsmanship. Second, organization commitment had a statistically significant effect on customer orientation. Third, altruism and sportsmanship had statistically significant effects on customer orientation, citizenship had a statistically significant effect on satisfaction of customer need, conscientious action had a statistically significant effect on customer reception service.

• Korean Security Journal
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• no.57
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• pp.111-135
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• 2018

Domestic casino companies strongly demand their employees to provide high quality customer services for improving customer's satisfaction and to minimize customer's complain to achieve organizational objective. This seriously influences the job stress, job satisfaction and turnover of employees. However, ongoing management is necessary for job satisfaction and turnover intention of employees because which are related to organizational effectiveness and factors able to maximize the profit. In this study, we examined the influence and causal relationship of job stress from emotional labor of employees on job satisfaction and turnover intention of employees. As a result, job stress had a full mediating effect in the relationship between emotional labor, job satisfaction and turnover intention. It was confirmed that emotional labor of casino employees could cause job stress and further influence job satisfaction and turnover intention. In order to reduce job stress and improve job satisfaction, we propose the improvement of overall human management structure and company environment of casino companies. Emotional education such as emotional regulation ability, empathy, and interpersonal skills should be strengthened to reduce job stress from emotional labor, and the self-esteem program will be helpful to casino employees to maintain the emotional positiveness and maximize their working abilities.

• Korean Security Journal
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• no.53
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• pp.161-184
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• 2017

In general, security employees are more vulnerable to the risk of various incidents and accidents due to the specificity of their work, and they are less exposed to job satisfaction due to irregular working hours such as night shifts and physical labor. There is a concern that conflicts over turnover will be intensified. Therefore, companies should pay attention to job satisfaction, organizational commitment and turnover intention through effective human resource management of security employees who have influence on company's profit creation, so that companies should strive for competitiveness and development. The purpose of this study is to investigate the effect of casino security employee's job satisfaction on organizational commitment and turnover intentions in a questionnaire survey of security employees at Grand Korea Leisure Corporation. Frequency analysis, factor analysis, reliability analysis and multiple regression analysis were performed using SPSS 24.0. As a result of this study, it can be concluded that the higher the job satisfaction of the public enterprise security workers, the higher the organizational commitment and the lower the turnover intention. Therefore, if the company has competitiveness through effective human resource management that affects the wage satisfaction, promotion satisfaction, boss satisfaction and turnover intention affecting the organizational commitment, This study can be applied in the sense that it is possible to give.