• The Journal of the Korea Contents Association
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• v.10 no.11
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• pp.189-197
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• 2010

The purpose of this study is to promote efficiency of hospital management with customer satisfaction by understanding qualitative system about more systemic hospital service coordinator's job under analyzing the satisfactory degree and coherence of hospital service coordinator's job because of increase of customer need level by medical environment improvement and the variety of offering method of medical service. I allocated a questionnaire per each dental clinic at total 226. According to the study results stated above, generally necessity on employment of a coordinator appeared high and to the necessity, I considered that a dental clinic coordinator's job must strengthen the role for going still more to customer with discriminated mind and service not simple kind service to medical consumer, with establishing more systematic and realistic educational culture in qualification and educational department of a dental coordinator. Also a dental coordinator must be changed to promote customer satisfaction and efficiency of hospital management by more systematic business assignment and role establishment.

• Journal of the Korea Convergence Society
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• v.6 no.4
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• pp.153-159
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• 2015

Dental assistant in South Korea, The work is overlapped considerably between dental hygienist and dental practical nurse. Moreover, dental technician, hospital coordinator work in dentistry consultation deeply. It cause friction among work scope of occupation's type. Accordingly It is purpose to get basic data which is necessary to deduce division of work training and utilization of human resources in oral health distinguish clearly between business occupations. Also compared and analyzed via analysis of frequency and ANOVA above 10 works around something legal work of dental hygienist regarding work reality of dental assistant in dental clinic and hospital. Compare with scaling, representative item about 10 works center on legal work of dental hygienist, is implementing dental technician 9(75%), practical nurse 64(87.67%), etc. 11(64.71%). Dental assistant except dental hygienist is implementing indigenous legal work of dental hygienist. Dental institution secure enough man power, It is suggested necessity for policy means regarding role and work scope of dental assistant.