• Journal of Korean Library and Information Science Society
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• v.35 no.4
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• pp.215-228
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• 2004

Discussion on the use of the library service should be based on both theoretical research and practical experiences. To increase the usage level of digital reference services in Korea, various aspects of the promotion, including latent user profile, publicity, site accessibility, and evaluation are examined, based on the previous research and overseas successful approaches. Results revealed useful information for planning and implementation.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.2
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• pp.169-186
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• 2003

Most of the university libraries in Korea provide digital reference service(DRS), but the use of DRS is very low. The low usage of DRS seems to result from the lack of subject librarians, of staff, of public relations, and of managers' enthusiastic attitude and understanding of DRS. It is difficult to solve these problems because of the poor circumstances in universities. The collaborative digital reference service(CDRS) is a solution to these problems. Not only CDRS costs little but also can provide reference services in many different subject areas. Though subject specialist librarian, user-friendly system interface, system programs and administrative supports are necessary to implement CDRS, the education and training of the subject specialist librarians is the most important work to be done in the university library situation in Korea.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.2
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• pp.69-86
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• 2000

This study investigated the current state of the reference services of the Korean university libraries and examined ways to improve the system. Especially this study introduced the concept of 'subjectized reference services'and tried to find a way to apply it to the present stage of the Korean university libraries. For that purpose, this study surveyed the reference librarians of the university libraries across the country. The results of this study can be used as the basic data for training 'subject specialist librarians', who can provide specialized services appropriate to the realities of the Korean university libraries.

• Journal of Korean Library and Information Science Society
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• v.41 no.2
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• pp.61-80
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• 2010

The purpose of this paper is deriving philosophical foundations of information services by clarifying its concepts and attributes. Clarifying its concepts and attributes is based on the origin of the term information services, definitions and contents, historical and social perspectives. The theory of information services was reorganized by logically demonstrating that the term "information services" is most suitable name to represent its essence, attributes, and activities. The philosophy of information services has the key elements as instruction, information, guidance, and service in humanistic aspects which have been shown consistently in the origin of the term, definitions, historical and social perspectives. This paper tried to establish philosophical basis for information services that is focused on these elements.

• Journal of the Korean Society for information Management
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• v.24 no.2
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• pp.105-122
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• 2007

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed, Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years. Related problems are identified. The conclusion includes suggestions for improving digital reference service.

• Journal of the Korean Society for information Management
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• v.2 no.1
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• pp.70-95
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• 1985

The purpose of the present study is to verify the two hypotheses: (1) Online services are fundamentally automated versions of the reference services. Accordingly there will be a major impact on reference services when Online service is introduced into the traditional library environment. The chief impact will be that the use of data bases retrieval service supplements and improves the traditional reference service when Online service is coordinated with the traditional reference service. and is fully incorporated into the existing user service areas. (2) The availability of data bases retrieval service will make it possible for the first time for the reference services to offer substantial search services of any kind resources limited to the printed sources. In light of such circumstances, libraries would provide better service to their users and greatly increase the productivity of reference librarians. There will be also the recognition that a result of an improved professional image for reference librarians and the library heightens user interest. This change may be translated into increased usage of library services generally. To achieve the purpose, 4 Research Libraries adopted Online retrieval from DIALOG's data bases-searching and reference services available in-house were chosen.

• Proceedings of the Korean Society for Information Management Conference
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• 1994.12a
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• pp.177-180
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• 1994

공공도서관은 환경과 유기적인 상관관계가 큰 조직으로 기준설정이 필요하고 따라서 효율적인 봉사를 할수있다. 본 연구는 기준이 가지는 특성과 설정과정을 분석하고 질적인 수준을 위한 이용도 조사와 봉사정신에 입각한 시스템기준 설정을 시도한 논문이다. 본 연구의 결론은 설치기준: 일인당 면적기준보다 시스템 단위의 지역기준, 장서기준: 참고서적 우선의 장서구성과 최신성을 위한 정간물 구입, 직원기준: 업무분석을 통해 전문직과 비전문직의 구별과 전문성 향상, 시설기준: 일인당 좌석, 면적기준보다 봉사형태에 따른 다양한 시설, 봉사기준: 이용행태분석을 통해 봉사정신에 입각한 프로그램 설정.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.101-115
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• 2001

The library information service which uses a web is active. But users feel difficulty to use library homepage's content, because many content are accumulated in the library homepage very rapidly. So users want to be customized and personalized the various content which it provides from library home page. The MyLibrary is founded in customization and personalization of library's content. This MyLibrary is suitable for large library. But the MyLibrary can be used as the tool for digital reference service.

• Proceedings of the Korean Society for Information Management Conference
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• 2005.08a
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• pp.33-40
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• 2005

인터넷의 등장은 참고봉사 분야에 많은 변화를 가져왔다. 미국 등 선진국의 도서관에서는 채팅이라고 하는 새로운 참고봉사 기법이 등장하여 이용자들에게 신속하고 편리한 서비스를 제공하고 있다. 본 연구에서는 채팅서비스 운영사례를 통해 채팅서비스의 특징 및 장단점을 살펴보고 국내 도서관에서의 운영 방안을 모색해 보고자 한다.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.3
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• pp.97-112
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• 1998

This study is aimed at providing qualitative evaluation of information supplied by reference librarian in response to researchers' questions. Information users' satisfaction on the appropriateness of librarians' answers was evaluated, and at the same time, negative factors affecting users' satisfaction were examined, so that improvement of service quality and information appropriateness can be sought by analyzing the influences and correlation between these factors. For this study, information centers at ten professional research institute carrying out government-related projects were selected, and data were collected using unobtrusive evaluation methods through observation and questionnaires. Collected materials were analyzed using SPSS/PC+' statistical analysis programs and $\chi^2(Chi-square)$ statistical methods.