• Journal of the Korean Society for Library and Information Science
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• v.34 no.2
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• pp.69-86
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• 2000

This study investigated the current state of the reference services of the Korean university libraries and examined ways to improve the system. Especially this study introduced the concept of 'subjectized reference services'and tried to find a way to apply it to the present stage of the Korean university libraries. For that purpose, this study surveyed the reference librarians of the university libraries across the country. The results of this study can be used as the basic data for training 'subject specialist librarians', who can provide specialized services appropriate to the realities of the Korean university libraries.

• Journal of Information Management
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• v.27 no.1
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• pp.1-39
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• 1996

The purpose of this paper is to design a model of integrated OPAC called as EconRef. This model not only provides users of libraries with systematic, rapid information service, but also supports librarians to do their tasks effectively. The designed model is constructed based on two operating systems such as REGIS system and The Book House and is developed by using KPWin++ is an expert system shell which combines hypertext and expert system functions. The designed system consists of six modules ; three reference expert systems for document sources, experts and statistical sources; OPAC ; external database ; user's guide. For the evaluation of the designed system, performance of EconRef system is compared with that of the naive and expert reference librarians. And also the features of the system are compared with those of REGIS systems. The tests comparing BconRef system searching with librarians searching have shown that EconRef system is at least as good as searching with expert librarians and much superior to searching with naive librarians.

• Journal of Korean Library and Information Science Society
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• v.47 no.4
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• pp.69-91
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• 2016

The purposes of this article are to raise the quality issues of Collaborative Digital Reference Services(CDRS) in Korean libraries and to suggest the feasible solutions to resolve the quality problems of CDRS. To the end, a thorough examination on the development process and present condition of main Korean CDRS such as 'Question포인트' and' '사서에게 물어보세요'. This article investigates the causes of 'low quality' in Korean CDRS with emphasizing both technical problems and managerial limitations. Finally suggested are the solutions to improve the low quality of CDRS with special concerns on Korean library situation. Discussions on this article are based on literature review, statistical analysis, and usability tests on the targeted Korean CDRS, '사서에게 물어보세요'(Ask a Librarian in Korean version).

• Journal of Korean Library and Information Science Society
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• v.44 no.2
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• pp.345-376
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• 2013

Because of increased concern regarding health and well-being, interest in consumer health information (CHI) has also increased, leading to a growing number of health-related websites. As a result, research has shown that public libraries are experiencing an increased demand for CHI-related reference services. The task of providing these services then falls on the public reference librarian, who is often untrained and inexperienced in this area. Therefore, improvements to how public libraries provide CHI reference services effectively are needed. This study analyzed the previous research at home and abroad, and developed CHI reference guidelines for public librarians. Guidelines developed in this study went through a verification process utilizing expert advice and a survey of public librarians.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.417-439
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• 2007

Information inquiries asked of the 'Librarian's Community' will reveal the real problems and interests of the university libraries. This paper intends to find out in what areas the university libraries have most problems and interests and how serious they are by analyzing the contents of inquires. To identify the issues, the works in the university libraries including acquisition, cataloging, reference services, library automation and Interlibrary loan were analyzed. This research also tries to identify if the issues need to be handled by the legal or solved by individual libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.2
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• pp.101-123
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• 2021

This study analyses the questions and answers contained in the Knowledge Information Database of the collaborative digital reference service, 'Ask a librarian'. And based on the results of status of user requests, this study draws information usage behavior in the early stages of the service was derived. 1,124 Knowledge Information Database items out of 3,506 cases was analyzed by nine criterion. ① Number of questions and whether to be reference questions, ② Subject and keywords of the question, ③ Purpose of the question, ④ Type of question, ⑤ User's information request, ⑥ Information source and reference services provided by the librarian, ⑦ Number of days to answer, ⑧ Level of the participating library, ⑨ Question type by topic. As a results of analysis, first, users asked for reference questions from various topics as needed, rather than one from a similar topic at a time, but more than half of the total pure reference questions were from the field of library information science. Second, about 71.35% of users were using the 'Ask a librarian' service to recommend a list of information resources related to a particular topic or research problem, and there were also questions that required consultation on the reading situation. Third, the most preferred sources of information for users were bibliography, and in the case of online information sources, users did not relatively prefer them. Fourth, the number of days required to answer was able to confirm significant differences depending on the type of question and the level of the participating library. Fifth, 31.33% of the purpose of the general field question showed that were self-generated.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.237-250
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• 2009

This study evaluates Core Competences of Librarianship announced at the congress of American Library Association on January 27th, 2009. For this study, we trained 17 librarians working at academic library, and find out each importance, major intention, required subjects regarding 8 scopes and 40 detailed qualifications indicated Core Competences of Librarianship through survey. The result of this study is that importance order of 8 scopes is organization of recorded knowledge and information, foundations of the profession, reference and user services, and importance order of major intention is foundations of the profession, research, reference and user services respectively. Importance order of required subjects for nurturing Core Competences of Librarianship is library management, information service, and introduction to library and information science, library and information policy, research methods for librarianship, and library automation respectively.

• Journal of the Korean Society for information Management
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• v.2 no.1
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• pp.70-95
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• 1985

The purpose of the present study is to verify the two hypotheses: (1) Online services are fundamentally automated versions of the reference services. Accordingly there will be a major impact on reference services when Online service is introduced into the traditional library environment. The chief impact will be that the use of data bases retrieval service supplements and improves the traditional reference service when Online service is coordinated with the traditional reference service. and is fully incorporated into the existing user service areas. (2) The availability of data bases retrieval service will make it possible for the first time for the reference services to offer substantial search services of any kind resources limited to the printed sources. In light of such circumstances, libraries would provide better service to their users and greatly increase the productivity of reference librarians. There will be also the recognition that a result of an improved professional image for reference librarians and the library heightens user interest. This change may be translated into increased usage of library services generally. To achieve the purpose, 4 Research Libraries adopted Online retrieval from DIALOG's data bases-searching and reference services available in-house were chosen.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.9 no.1
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• pp.5-38
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• 1998

This study is aimed at providing qualitative evaluation of information supplied by reference librarian in response to researchers' questions. Information users' satisfaction on the appropriateness of librarians' answers was evaluated, and at the same time, negative factors affecting users' satisfaction were examined, so that improvement of service quality and information appropriateness can be sought by analyzing the influence and correlation between these factors.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.541-560
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• 2009

Among university librarians and academic community in Korea, there has been constant debate on the need for subject librarianship and the restructuring of educational programs. The debate has not resulted in substantive change so far. Recently, as several university libraries have begun to implement subject librarian service, there is a growing need to reeducate practicing librarians for such service. Recognizing that the liaison service model best fits the reality of academic libraries, this article proposes curriculum development goals and strategies, and specific course listings for the training of subject liaison librarians. We also suggest specific conditions requisite for such education programs fully develop in the future.