• 한국지역사회생활과학회지
• /
• 제11권1호
• /
• pp.9-18
• /
• 2000

The purposed of the study was to assess customer satisfaction concerning foodservice quality characteristics by using developed DINESERV model for university employee foodservices. Specially, it was intended to develop the tool which assesses the differences between customer importance and perceptions of customer with actual foodservice delivery by university employee foodservices. Questionnaires were distributed to 300 un9iversity employees. Total 230 university employees responded with a usable response rate of 67.7%. Statistical data analysis was completed using SAS programs for descriptive analysis and t-test. The results of the study are as follows: 1) Employees´first choice was distance when they select foodserveices. They answered their preference as the first factor when they order menu in the foodservices. The first complain factor concerning university foodservices was the taste of food. 2) Customers did not satisfied with the foodservice quality of university employee foodservices. Importance mean score of service quality was 3.81 out of 5 but percption mean score of service quality was 3.10. Importance mean score of food quality was 4.11 out of 5 but perception mean score of food quality was 2.96. 3) Customers´satisfaction of service quality by dimensions were as following order: assurance > reliability > responsiveness > empathy > tangibles. And customers´satisfaction of food quality by dimensions were as following order: nutrition > food > price > sanitation. There were no significant difference about customer satisfaction between contracted management and self-operated.

• 한국지역사회생활과학회지
• /
• 제15권3호
• /
• pp.3-14
• /
• 2004

This study examined how product characteristics and system characteristics have affected user's economic, psychological and operating satisfaction and intention of repurchase in Internet shopping malls. The results of the study were as follows: First, it showed that product characteristics and user satisfaction have significant differences; the ability to recognize economic and psychological user satisfaction differs according to the characteristics of the product. It also showed that the degree of psychological and operating user satisfaction varies according to the convenience of order and payment as well as the convenience of the system and customer service. Second, it was found that economic, psychological and operational user satisfaction had an effect on customer's intention to repurchase. This study, focusing on particular variants of on-line shopping, found that characteristics of product and system had a great impact on user satisfaction and intention to repurchase. For the firms who run internet shopping malls, therefore more attention should be directed to the convenience of products and system problems in their services since it is so easy for customers to move to another shopping site with a simple click. The result of such an investigation may lead customers to repurchase by increasing their satisfaction with the shopping services.

• 한국지역사회생활과학회지
• /
• 제21권2호
• /
• pp.259-270
• /
• 2010

The electronic commerce of agricultural products provides benefits both to the farmers and the consumers because of direct transaction between producers and consumers. This study analyses the factors affecting consumer's purchase intention that are using electronic commerce. And the purpose of this study is to contribute to increasing the farmer's income while operating electronic commerce by applying the results of this analysis. Consumer's purchasing factors in electronic commerce were obtained through literature reviews. The research model is established with the factors and analyses through the structural equation model. The results are as following; the first is how the quality of agricultural products affects positively consumer's satisfaction and trust. When sufficient information about the seller and the products are provided in the shopping mall site there are positive effects on the consumer's satisfaction and trust. The factors of convenience like purchasing time, saving, delivery convenience affect positively consumer's satisfaction. However, the relationship with trust enhancement could not be confirmed. In addition, hypotheses of positive relationships between economic feasibility factors like low price, satisfaction and trust, were rejected. Finally, consumer's satisfaction affects trust, and both the consumer's satisfaction and trust affects positively the purchase intention. In summary, in the electronic commerce of agricultural products, consumers might use electronic commerce as they purchase the reliable high quality products directly from farmers rather than be affected by economic feasibility and convenience factors.

• 한국지역사회생활과학회지
• /
• 제20권1호
• /
• pp.71-80
• /
• 2009

This study aimed to identify and compare variables affecting life satisfaction of older women by focusing on household types and poverty levels. The study used data from the Korea Longitudinal Study of Aging administered by the Korea Labor Institute in 2006. The data for 1,017 older women ages over 65 including 427 single households and 590 couple households was analyzed. First, interaction effects of household types and poverty levels on life satisfaction were statistically significant. For the non-poverty households of older women, there was no explicit difference between single households and couple households in life satisfaction, but for the poverty households, single households were lower in life satisfaction than couple households. Second, as a result of reviewing four groups of older women (poverty-single household, poverty-couple household, non-poverty-single household, and non-poverty-couple household), besides religion, it was found that there were significant differences in age, education level, number of children, health level, residence area, and status of economic activity. Third, when analyzing variables affecting life satisfaction, common predictors for the four groups were health level and ownership of house. Older women who perceived to be healthier and owned their own homes were higher in life satisfaction. For poverty-single households, older women with over middle school graduation were also higher in life satisfaction, but for poverty-couple households, older women with over middle school graduation and more children were higher.

• 지역사회간호학회지
• /
• 제27권4호
• /
• pp.299-308
• /
• 2016

Purpose: The purpose of this study was to develop a positive psychology-based and character strengths-integrated activity program for elders living alone in rural areas, and then to examine the effectiveness of the program. Methods: A quasi-experimental pre- and post-test design with a nonequivalent control group was used. The participants included 59 elders in total, of whom 30 were assigned to the experimental group and 29 to the control group. positive psychology-based and character strengths-integrated activity program for elders consists of sixty-minute sessions held twice per week during 6 weeks, hence 12 sessions in total. Results: There were significant differences between the experimental and control groups in depression, vitality and life satisfaction (all p<.001). Conclusion: The positive psychology-based and character strengths-integrated activity program for elders living alone in rural areas is effective in that it decreased the degree of depression and increased the vitality and life satisfaction in the participants.

• 한국지역사회생활과학회지
• /
• 제26권4호
• /
• pp.683-696
• /
• 2015

This study measures patients' meal satisfaction according to the type of operation (self-operation and contract operation) and identifies improvement areas. A survey was conducted using 183 contract operation patients and 60 self-operation patients receiving general meals. The mean score for satisfaction for the whole sample was 3.42 (self-operation = 3.51; contract operation = 3.39), and self-operation satisfaction was significantly higher than contract operation satisfaction. Mean scores were 2.98 for food, 3.26 for menu composition, 3.57 for sanitation, 3.78 for distribution meal services, and 3.50 for menu information. Self-operation showed a higher satisfaction level than the contract operation in food and menu composition. The ccontract operation showed a higher level of satisfaction than self-operation in sanitation, distribution meal services, and menu information. In terms of feeling dissatisfaction with meal services, both groups showed the highest dissatisfaction with food and menus, and both groups agreed on food and menus that required the greatest improvement. Based on the results, contract operation managers should develop and apply menus considering their preferences. Dietitians of self-operation strengthen communication between meal service staff and patients by carrying out periodic and systematic service education on self-operation.

• 한국지역사회생활과학회지
• /
• 제19권4호
• /
• pp.509-518
• /
• 2008

The purpose of this study was to explore how job characteristics, housework factors (reciprocity) and family characteristics influence the health status of a husband and wife. To do this, the study used the ordered probit estimation model. The results of this study were as follows: the status of the husband's health was perceived to be slightly better than that of the wife. age, the husband's job satisfaction and wife's future job prospects were found to impact upon the health status of both the husband and the wife. In addition, the health of the husband was found to be significantly influenced by household income and his wife's perceived fairness of housework. On the other hand, the influencing factors upon the health status of the wife were her education, child caring responsibilities, her husband's future job prospects, as well as the flexibility of her work schedule and hours of work.

• 한국지역사회생활과학회지
• /
• 제26권3호
• /
• pp.523-540
• /
• 2015

This study examines the structural relationships between service quality, satisfaction, and behavioral intentions in responsible tourism. In particular, the study focuses on moderating effects of age. Data were collected from 471 tourists from seven responsible tourism agencies. SPSS 20.0 and AMOS 18.0 were used for frequency, reliability, exploratory factor, confirmatory factor, and path analyses. The results of a exploratory factor analysis yield two dimensions of service quality (functional quality and technical quality). The results of structural equation modeling indicate that functional quality and technical quality had positive effects on satisfaction, which in turn had a positive effect on behavioral intentions. In addition, age moderated the relationships between service quality, satisfaction, and behavioral intentions such that functional quality had a positive effect on satisfaction in the group of tourists in their twenties and thirties and that functional quality and technical quality were important factors for tourists in their forties. The results are expected to help responsible tourism communities better manage service quality to increase tourist satisfaction.

• 한국지역사회생활과학회지
• /
• 제22권2호
• /
• pp.283-298
• /
• 2011

Gender is frequently being identified as a key moderator in consumer behavior studies. However, there has been insufficient studies in this field in rural tourism areas. The purpose of this study examined the structural relationships among rural tourism motivation, satisfaction, and loyalty including the moderating effect of gender. Data were collected from 442 farmstay visitors by field survey in rural areas. SPSS 15.0 and LISREL 8.80 statistical package were used to analyze the data. Principle component analysis and path analysis were carried out to identify the structural relationships. Results showed that refreshment and family togetherness of tourism motivation had a negative effect on satisfaction. However, rural life of tourism motivation had a positive effect on satisfaction. Tourists' satisfaction had a positive effect on loyalty. The results also indicated that gender moderated the relationship among tourism motivation, satisfaction, and loyalty. The study suggested that it was important for tourism service marketers to develop proactive relationship marketing techniques that could have a lasting impact on customer retention.

• 자원ㆍ환경경제연구
• /
• 제21권4호
• /
• pp.893-920
• /
• 2012

본 연구는 한국 노동패널(KLIPS) 제1차~제12차년도 자료를 이용하여 개인의 전반적 생활만족도(life satisfaction)와 대기오염 사이에 어떤 연관관계가 있는가를 순서형 프로빗(Ordered Probit) 모형으로 추정하였다. 기존 연구에서 고려하고 있는 다양한 개인의 경제적 특성과 사회 인구학적 특성을 동시에 고려하였다. 실증분석 결과 대기오염도는 개인의 생활만족도에 부정적인 영향을 미치는 것으로 나타났다. 그 외에 다른 변수들은 기존의 많은 연구결과와 유사한 결론을 보여 주었다. 소득이 증가할수록 생활만족도가 높아지나 어느 수준이 지나면 증가폭이 작아지는 비선형 효과가 나타나 이스털린 역설(Easterlin's paradox)이 의미하는 바가 한국에서도 어느 정도 나타나고 있음을 보여주었다. 본인이 속한 지역의 1인당 소득으로 측정한 타인의 소득 증가는 생활만족도에 부정적 영향을 미치지만, 결혼, 자가주택 보유, 건강, 높은 교육수준은 생활만족도에 긍정적인 영향을 미치고, 가구원수가 많은 가구 구성원, 도시거주자, 실업자, 자영업자인 경우는 생활만족도에 부정적인 영향을 미치는 것으로 나타났다.