• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.469-482
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• 2019

This paper analyzes the effects of government support systems, regulation, and innovation promotion policy on technological innovation performance of companies in the service industry using 4,000 Korean service industry companies. Multiple and hierarchical multiple regression analysis were used to analyze the correlation between the individual factors and process innovation and product innovation. Government support, regulation and technology innovation in the service industry were tested. In addition, government innovation promotion policy includes government support and regulation and the technological innovation performance of service firms. As a result, the government support system affects both the process innovation and the product innovation performance in the service industry, but affects only the process innovation performance in the case of regulation. Innovation promotion policy was found to regulate the relationship between government support systems and regulation and innovation performance of the service industry. Therefore, these findings provide strategic implications for the management of enterprises in relation to government support systems and innovation policy. It is necessary to reorganize regulations that are outdated to improve the effect of innovation policies on innovation performance.

• Journal of Service Research and Studies
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• v.4 no.1
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• pp.37-47
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• 2014

Researches in the services field have evolved tremendously in the last 20 years. However, researches in service innovation still follows the traditional approaches of product quality improvements. The current research reviews the relevant literature from the past, and analyzes limitations each research possess, thus suggest a service innovation framework. Also, we have developed a diagnostic tool that measures the level of service innovation driven from actual cases. The current research suggests a new road map to organizations that pursue service innovation as well as a new research direction to the researchers in the field of service innovation.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2000.05a
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• pp.359-374
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• 2000

인터넷의 폭발적인 성장은 새로운 경쟁 위협을 제기하는 한편, 판매, 유통 및 고객 서비스 면에서 새로운 기회를 제공하였다. 고객들은 끊임없이 품질은 더 우수하면서도 가격은 타사 제품보다 저렴한 제품과 서비스를 요구한다. 이러한 글로벌 시장의 요구로 인하여 기업들은 시장 진출 속도를 가속화하고 비효율성을 제거하며 전반적인 비용을 감소시키기 위해 공급 체인을 재정의 하지 않을 수 없다. e-business 시대에 맞는 e-SCM을 기업 환경에 맞게 효과적으로 도입하고, 활성화하기 위해서는 기업 간 거래관계에 있어서 전략적 동반자 관계를 지향해야 한다.

• Electronics and Telecommunications Trends
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• v.28 no.4
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• pp.132-145
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• 2013

중소기업 제품이 글로벌 시장을 선도하려면 기술혁신과 시장 경쟁력을 갖는 혁신 제품개발 지원을 위한 인프라 구축은 필수적이다. 다시 말해서 기술 및 제품개발에 일련의 신제품 개발 프로세스를 기업들이 잘 시행하고, 기술혁신 및 제품개발의 성공률 제고를 위해서는 기존 기업지원 프로그램을 보강할 필요성이 있다. 또한 개발된 원천기술과 상용화 간의 간극(gap)을 줄이고 기술개발의 연쇄적인 문제점을 해소할 R&BD(Research & Business Development)인프라를 구축하여 기술/제품에 대한 지식을 폭넓은 분야의 전문가 또는 사용자들과 공유하고 완성도가 높은 시제품 제작으로 기업의 한정된 내부자원과 상품성을 보완할 필요가 있다. 본 논문에서는 개발환경과 자원이 열악한 중소기업의 기술개발-사업개발-시장개발이 통합적으로 고려되어 활용될 수 있는 신개념의 시스템 도입 필요성과 위의 제반 문제점들을 해결할 수 있는 소셜기반 manufacturing platform과 제품 제작 인프라 및 기업지원, marketing 등을 지원하는 신 에코시스템인 CSP(Crowd Sourcing Platform) 구축 및 서비스 디자인에 대해 논한다.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.05a
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• pp.403-418
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• 2007

최근 새로운 정보기술 패러다임인 유비쿼터스가 등장함에 따라 그에 관련된 다양한 서비스들이 도입되어 확산되고 있다. 그러나 이 경우 제품이나 서비스가 아무리 혁신적이고 훌륭하다 하더라도 고객이 실용적이지 못하다고 인지하거나 만족하지 못하면 그 제품이나 서비스는 시장에서 더 이상 확산되지 못할 것이다. 따라서 본 연구에서는 유비쿼터스 서비스의 만족도에 영향을 미치는 선행 요인과 결과요인에 대한 실증적 연구를 통해 기업이 향후 유비쿼터스 서비스를 개발하고 이용자를 확대하는데 시사점을 제공하고자 한다. 이에 본 연구는 기존 문헌을 바탕으로 유비쿼터스 서비스 만족도의 선행요인과 결과요인 모델을 제시하고 실증하였다. 그 결과 편재성, 상황기반 제공성, 친화성과 같은 유비쿼터스 특성요인은 유비쿼터스 서비스에 대한 지각된 유용성을 높이고, 이 지각된 유용성은 유비쿼터스 서비스에 대한 만족도을 높이고 만족도는 재이용의도와 추천의도에 유의한 영향을 마치는 것으로 나타났다. 이러한 실증결과를 바탕으로 유비쿼터스 서비스 활성화를 위한 마케팅적 시사점을 토의하고, 연구의 한계점과 향후 연구방향을 마지막에 제시하였다.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.445-452
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• 2007

2007 년 3 월 3.5 세대인 HSDPA 의 전국 서비스가 시작되면서 HSDPA 휴대전화는 영상통화를 중심으로 한 다양한 기능으로 소비자를 유혹하고 있지만 설문조사에 의하면 HSDPA 에 대해 소비자들은 과반수 이상이 필요성을 못 느끼고 있고 3 세대에서 2 세대로의 '역(逆) 번호이동'도 꾸준히 늘고 있는 것으로 나타났다. 이는 소비자들이 HSDPA 휴대전화라는 신기술에 대해 기술 수용과 혁신 저항을 동시에 하고 있는 것으로 판단된다. 따라서 기술 수용과 혁신 저항의 관점에서 연구를 진행하였다. 연구결과는 유용성, 편이성, 혁신제품의 특징, 더 좋은 제품 기대가 태도에 영향을 미치는 것으로 나타났고 자기효능, 복잡성, 지각된 위험, 기존 제품에 태도는 태도에 영향을 미치지 않는 것으로 나타났다.

• Information Systems Review
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• v.12 no.2
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• pp.145-166
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• 2010

As the service industry is advancing, the meaning of service innovation has been evolved. Recently, service innovation embraces all creative activities about service offering or relevant to service offerings and emphasizes the importance of customers in innovation process as a key driver. The innovation in services is often the result from a collaborative process between KIBS firms and client firms. Many researchers have pointed out about how the KIBS firms drive the innovation through service. In spite of the importance of service innovation, previous studies did not address the questions about what kinds of factors affect service innovation in KIBS firms still remain, or what are the effects of different knowledge on the innovation process. Therefore, the purpose of this study is to investigate the effect of the interactivity that KIBS firms have with their customers on various types of innovations in KIBS firms. Interactivity has been touted to be the most important starting point for and the basis of service innovations. This study also examines the effect of knowledge types (tacit or explicit) on the relationship between interactivity and service innovation. To test the proposed hypotheses, we developed measurement items and distributed survey questionnaires to domestic companies. 230 survey questionnaires were distributed and 81 were returned among which 76 were usable. The results of this study show that interactivity may be a significant indicator of innovation within KIBS firms. It also represents that the effect of knowledge types on the relationship between interactivity and innovation. These results indicate that KIBS firms need to improve the various activities of interaction with customers for innovation. This study provides a blueprint to further investigation of the critical role of service in service science perspectives.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.10
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• pp.548-553
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• 2016

This study analyzed the effect of the operation system of human resource management. First, the primary operating direction of the goal, talent selection system, and personnel management personnel management affected almost all the performance variables. More than one primary goal of personnel management in the loyalty inspired workers more than the fixed labor costs, and external recruitment of short-term hiring favored internal training scheme for long-term employment, employee training, and development in the long term more than short-term performance improvement the more weight to quality and innovation in the productivity of labor, product and services, employee-driven innovation, reduce turnover, had a positive impact on labor relations. On the other hand, the primary goal of personnel management and personnel selection methods had a positive impact on financial performance. Personnel management operating direction did not significantly affect the financial results. Second, the main type of employee utilization affected the quality of products and services, and labor relations. Trying to take advantage of temporary workers more than regular workers had a positive impact on the quality of products and services, and labor relations. Third, the operating unit of Personnel Management had an impact on the degree of innovation of products and services. Both personal achievements and the performance of the operating units had a positive impact on the degree of innovation of products and services, more than teamwork and personnel management. This study provided practical implications for verifying the effect of detailed characteristics of human resource management on financial/non-financial business performance.

• Journal of Technology Innovation
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• v.22 no.4
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• pp.21-55
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• 2014

The rates of technological innovation and environmental change as well as market competition have recently accelerated, which makes it difficult for firms to satisfy the needs of their customers through existing product innovation or limited services. Some firms have attempted to find the solutions to this problem by conducting business model (BM) innovation. This study reviews the theoretical discussion to BM innovation and suggests propositions concerning the necessity of BM innovation and conditions of successful BM innovation. Furthermore, the study examines the applicability of the propositions and draws strategic implications by analysing the cases of two world-wide leading firms, AVL and ETAS, in the automobile R&D service sector. In particular, the study investigates how the firms with technological competence in the R&D service sector obtain market performance through BM innovation. Results of this study show that the case firms recognize the necessity of BM innovation based on product (or technology)-service fusion to effectively propose customer value and create corporate profit. Also, the firms exploit firm-specific complementary assets for successful BM innovation. This paper contributes to the literature of innovation management by promoting academic discussion concerning BM innovation in Korea and suggesting strategic implications for further development of R&D service sector and related firms in Korea.

• Journal of Korea Technology Innovation Society
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• v.14 no.3
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• pp.689-710
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• 2011

The purpose of this paper is to positively analyze firms' innovative performance enhanced by cooperation, such as industry-university or industry-government, in service industry. We use PSM method (Propensity Score Matching) based on Korea Innovation Survey data in service industry to investigate it. This empirical study finds that cooperation with university or government partially has positive effects on firm's patent applications and innovation. So, we suggest we need various policies for research institute linkage in service industry.