• Journal of Distribution Research
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• v.15 no.4
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• pp.21-60
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• 2010

In recent retail environments, multichannel customer management increasingly has been considered a key element of successful CRM. Although customer's multichannel usage is believed to be potential cause of customer loyalty, the theoretical explanation about this causal relationship still remains unexamined and unanswered. In this paper, the authors present a systematic framework to test the postulated "multichannel usage-shopping experience-customer satisfaction" chain. To this end, we examine that the two core components of shopping experience(convenience and enjoyment) is a mediator of the direct causality of multichannel usage(based on both information search and product purchase stage) on customer satisfaction. Moreover, the authors examine that two types of customer-firm relationship characteristics(relationship age and purchase frequency) is a moderator of the multichannel usage-shopping experience relationship. Using integrating data with survey and customer database of multichannel retail company, the authors empirically test and substantiate shopping experience's mediating role in the multichannel usage-customer satisfaction relationship and customer-firm relationship characteristics' moderating role in the multichannel usage-customer experience relationship. These results suggest that multichannel retailers should deliver favorable shopping experience for building customer satisfaction and differentiate shopping experience according to customer-firm relationship characteristics.

• Proceedings of the Korean Vacuum Society Conference
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• 2010.08a
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• pp.3-3
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• 2010

이번 성원에드워드 학술상 수상자 선정은, 진공기술의 중요성에 공감하고 진공기술 발전을 위한 노력을 독려하자는 진공학회 회원들의 의견을 모아주신 결과로 생각한다. 본 발표에서는 그동안 한국표준과학연구원에서 수행해 온 진공 기술 연구 및 산학연 협력 네트워크 활동을 소개하고자 한다. 진공기술은 진공 환경을 발생시키고 측정 제어하며, 만들어진 진공 환경 안에서 원하는 작업을 할 수 있도록 하는 기술을 말한다. 우리나라의 주력산업인 반도체 및 디스플레이의 경우 그 생산 설비의 1/3이상이 진공 장비이며 진공 공정을 통해 만들어진다. 때문에 우리나라에서는 주력 산업분야나 그 전후방 산업의 경쟁력 강화 측면에서 진공기술 개발 중요성이 아주 크다. 한국표준과학연구원은 국가 대표 측정 기관으로 국가 측정 표준을 확립하고 측정관련 과학기술을 연구개발하며 그 성과를 보급하여 경제발전과 과학기술발전, 그리고 삶의 질 향상에 기여하는 것을 임무로 하고 있다. 우리나라에서 진공 측정 표준에 대한 연구가 본격적으로 시작된 것은 1984년으로 불용 장비로 불하받은 펌프와 챔버, 그리고 차관으로 도입된 Capacitance Diaphragm Gauge 몇 개만으로 시작되었다. 지금은 발전을 거듭하여 초음파 간섭 수은주 압력계를 비롯하여 정적 팽창시스템, 동적 팽창 시스템 등 진공도 범위별 국가 표준기와 리크 표준기를 자체 개발 하여 국가 측정 표준을 확립하고 있다. 우리나라의 진공 표준 및 측정 능력은 국제기구인BIPM에서 실시하는 국가 측정능력 비교시험을 통해 세계 최고 수준으로 인정 받은 바 있으며 교정검사 등을 통해 산학연에 보급되고 있다. 진공 측정 및 표준기술을 토대로, 1999년부터 과학기술부와 산업자원부의 지원을 받아 산학연이 필요로 하는 펌프 계측기 부품 소재 및 공정 특성을 평가하기 위한 장치와 절차를 개발하였다. 이를 이용해 보급되는 기술 data는 진공부품 및 장비 국산화, 국산제품 신뢰성 제고, 검증부품 사용을 통한 장비 품질 향상, 독자적 장비 기술 확보, 생산품 품질관리 등에 쓰이고 있다. 한국 표준연구원 진공센터의 교정 및 시험 능력은 ISO 9001 인증 획득과 국제 전문가의 review를 거쳐, 국제기구 측정능력표에 등재되어 있어 국제적 신뢰도도 확보하고 있다. 정기적인 진공기술 교류회를 개최하고 진공기술 홈페이지를 운영 하는 등 산학연 정보 교류 및 협력 네트워킹 활성화를 위해 노력한 바 있으며 이 분야의 연구 성과는 '국가 우수 연구성과 100선'에 선정된 바 있고, 산업자원부 지정 '산학연 연계 우수사례' 첫 번째로 선정되기도 하였다. 2008년부터는 진공기술 교류회 등을 통한 네트워킹 활동으로 도출된 기술 수요에 따라 대기업과 중소기업 학교 연구소들과 함께 진공공정 실시간 측정 진단 기술과 센서 개발 연구, 그리고 이들 개발품의 신뢰성 검증 및 평가 기술 개발을 위해 노력하고 있다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.10
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• pp.54-61
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• 2019

This paper reports a comparative review of the service quality attributes of Electronic Customs Clearance (UNI-PASS) by applying the Kano model, Timko's BW coefficients, and IGA model, as reported by Tontini et al. in terms of a service quality evaluation of electronic customs clearance as the comprehensive national customs administration information system. In addition, this study examined which quality attributes should be focused on to improve the service quality and enhance customer satisfaction using the electronic customs clearance service. The Kano, Timko, and IGA models were classified into the four common quality attributes: attractive quality, one-dimensional quality, must-be quality, and indifferent quality. Because the integrated approach was used, one-dimensional quality was included in the area for critical improvement, while the must-be quality was included in the area for intensive maintenance. In addition, the indifferent quality was included in the area of carefree, while the attractive quality was included in the area of competitive advantage.

• Journal of Convergence for Information Technology
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• v.9 no.12
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• pp.141-146
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• 2019

Economic analysis predicts that the drone market will grow, and the growth of the toy and hobby drone market is expected to gradually expand. Drone expectations are rising due to the net economic function of drone market growth, but accidents due to improper management and operations are also increasing. The difference in toy drone performance is incomparably small compared to industrial drone performance, but the ordinary buyer can not know whether the difference can cause an accident during use. The toy drones used in this study were obtained from KC and CE certification, and 20 kinds of drones were used. The flight time ranged from a minimum of 3 minutes to a maximum of 12 minutes, and the control distance ranged from a minimum of 20m to a maximum of 380m. Therefore, it is necessary to secure product safety through sampling inspection of the radio wave output of toy drones, and it is also necessary to mount an algorithm that automatically lowers the altitude or hover when exceeding the limit flight distance. For future research, we will build data to establish toy drone safety standards through a altitude testing and impact testing of toy drone.

• Proceedings of the SOHE Conference
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• 1999.10a
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• pp.85-101
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• 1999

새천년에 대한 미래를 생각해보면 우리에게 회망과 동시에 웬지 모를 불안올 주기도 한다. 발전지향적으로 살아 온 우리 인간의 지혜로 말미암아 현대에 살고 있는 우리는 과 거 우리 조상 어느 시대 못지 않게 첨단 과학 기술의 혜택으로 물질적 풍요와 함께 사 상적으로도 신분계급이나 남녀문제나 이데올로기의 극심한 차별이 사라져가는 그야말 로 자유스러운 생활올 맛보고 있다. 그러나 한편으로는 이러한 혜택과 이익을 얻는 대 신 지나친 물질의 생산과 사용의 과다는 우리 환경을 파괴하고 나아가 정신적으로도 물질의 지배를 받게 되는 즉, 물질의 소유와 사용에 따른 삶과 사람의 평가가 횡행하 는 기이한 구조에 우리 자신도 모르는 사이에 말려 들어가 피폐된 정신환경의 진행을 우려하지 않올 수 없다. 누구든지 공감하는 이러한 부분이 아마도 다가올 21세기에 대 한 불안이 아닐까 생각한다. 우리의 주거생활도 반세기도 채 안되는 이 시점에 그동안 놀라운 변모를 거듭하여 비교적 선진국과 가까운 수준에 육박하고 있다. 그렇다면 지금 이 시점에서 다가올 주 생활에 대한 이야기는 잘못되어지는 불안을 막고 더 멋지고 쾌적한 주거환경올 창출하 여 주거의 질을 높히기 위한 선도적 쟁점이 되어야 할 것이다. 이러한 의미에서 본고 에서는 새천년의 주거생활문화에 대한 주제를 거시적이고 개념적인 정책적 내용보다는 생활과학의 한 맥락에서 미시적이고 구체적이며 실천지향적인 뜩변에서 나아가야 할 쟁점이 무엇인지를 함께 생각해 보고자 하며 학술 이론적 내용보다는 평이한 사례를 중심으로 함께 생각해 보고자 한다. 밝혀졌다. 그러나, 생산계획시스템에서 1주 간격으로 계획오더를 이송할 때는 Order Release 방법을 적용하여 작업현장에서의 평균 리드타임과 리드타임의 변동, 공정중재고가 줄어드는 결과를 보였고, 가동률 수준이 높을수록 ORR 방법간의 차이가 크게 나타났다. 그리고 부하평준화 기능은 Order Release 정책의 유효성에 별 영향을 주지 않는 것으로 나타났다. 결론적으로, Order Release 방법은 우선순위규칙간의 성능차이를 줄이거나, 대체할 수 통제 기법이라기보다는 우선순위규칙을 보완하여 공정중재고와 작업현장에서의 리드타임, 리드타임의 편차를 줄여주는 역할을 한다고 볼 수 있다. 그리고, 계획시스템이 존재하여 계획오더가 일정기간간격으로 이송되는 환경에서 특히 유용하다는 결론을 얻었다. 알 수 있었다. 것인데, 제조업에서의 심각한 고비용, 저효율 문제 를 해결하기 위해 필수적으로 도입해야만 하는 실정이다. 또한 소비자의 다양한 요구로 인 하여 제품의 종류와 사양면에서 심한 변동을 보이는 시장 수요에, 신속한 정보처리로 대응 하는데도 크게 기여하고 있다. 이에 본 연구에서는, 자동차 Job Shop의 동기화 생산방식을 지원하는 동기화 생산시스템의 구축 모델을 제시하고자 한다.과로 여겨지며, 또한 혈청중의 ALT, ALP 및 LDH활성을 유의성있게 감소시키므로서 감잎 phenolic compounds가 에탄올에 의한 간세포 손상에 대한 해독 및 보호작용이 있는 것으로 사료된다.반적으로 홍삼 제조시 내공의 발생은 제조공정에서 나타나는 경우가 많으며, 내백의 경

• Journal of the Korean Society for Railway
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• v.19 no.4
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• pp.539-546
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• 2016

It is over 12 years since the launch of Korea Train eXpress (KTX) services. Demand for the KTX has been on the increase continuously but few studies have been produced related to this phenomenon. KTX passenger demand has been constantly increasing due to influencing factors such as the expansion of network, rise of oil prices, etc. In this study, our main focus is to verify that there are other types of elements that are causing an increase in KTX demand; our approach looks at changes in social and psychological aspect that have occurred due to the reduction of travel time and cost, as well as the imposition of a five-day workweek. In other words, we considered diffusion theory in the marketing area, which affects product selection and purchasing attitudes, as a key factor that is causing passenger demand to increase. That is to say that it is hypothesized that the demand for travel on the KTX has increased due to the train's utility, which is spread by the diffusion effect Therefore, the Bass diffusion model was applied to explain the dramatic increase in KTX passenger demand. Based on this foundation, it was also discussed how certain marketing strategies that incorporate the diffusion effect should be considered variously for sustainable management of rail transportation, while considering a steady passenger demand.

• Journal of Convergence for Information Technology
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• v.11 no.11
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• pp.172-177
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• 2021

As part of the digital era, a digital twin that simulates the weak part of a product by performing a stress test that reduces the lifespan of some expensive equipment that cannot be done in reality by accurately moving the real world to virtual reality is being actively used in the manufacturing industry. Due to the development of IoT, the digital twin, which accurately collects data collected from the real world and makes it the same in the virtual space, is mutually beneficial through accurate prediction of urban life problems such as traffic, disaster, housing, quarantine, energy, environment, and aging. Based on its action, it is positioned as a necessary tool for smart city construction. Although digital twin is widely applied to the manufacturing field, this study proposes a smart city model suitable for the 4th industrial revolution era by using it to smart cities and increasing citizens' safety, welfare, and convenience through the proposed model. In addition, when a digital twin is applied to a smart city, it is expected that more accurate prediction and analysis will be possible by real-time synchronization between the real and virtual by maintaining realism and immediacy through real-time interaction.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.13 no.6
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• pp.177-189
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• 2018

Business environment is always full of challenges. Despite various strategic efforts, there are so many failure cases of misfit. With the weaker resource base and institutional foundation, startup firms find it more difficult to find the right spot in the stiff competition. In the middle of evolutionary process, the startup firms need proper strategies meeting the differential challenges along the multiple stages of growth. Following the idea of product life cycle, this study applies the four stages of growth-startup, initial growth, accelerated growth, matured, and decliing. The next step for the startup manager is meeting each stage of growth with proper strategic efforts, including strategy, structure, decision-making pattern, and control method. When the knowledge factor is introduced, there is a potential for higher performance. Based on the 'Detailed Survey on Startup Ventures in 2017,' this study explores the impact of the government subsidy program on the firm competitiveness and performance-along the four stages of growth. In each stage, the strategy factors showed differential impact.

• Journal of Korea Technology Innovation Society
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• v.22 no.3
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• pp.362-381
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• 2019

The purpose of this study is to examine how two factors among various affecting factors of technological innovation, i.e. sectoral system of innovation and R&D support service, were actually applied in the case of NUC Electronics. This company has achieved high level of innovation performance through change of injection port and improvement of extracting rate. This was possible because each component of sectoral system of innovation system was matched with the innovation activity. The improvement of the performance in NUC Electronics was attributable to its own innovation efforts and R&D support service of government research institute. In the process of technological innovation, the company could receive high-level services in areas such as product design and virtual experiments that companies can not solve themselves. It can be said that the role of government and public institutions to support the shortage of SMEs was important. In terms of each component of sectoral system of innovation, we found that there were many opportunities of new technology; sustainability was low; imitation was easy; appropriability was low but it has dualily; accumulation of technology was relatively high, availability of external knowledge was high. At the same time, both of the company and the network played an important role, and market conditions were very favorable. In terms of R&D support services, it is a direct effect that a great deal of time and cost savings have been achieved through virtual experiments on the material and shape of the screw. As an indirect effect, the core competence of the company has been greatly strengthened by utilizing the momentum of technology development through external support, hence the company could establish the structure of virtuous circle of innovation.

• Journal of the Korea Society for Simulation
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• v.28 no.2
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• pp.35-48
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• 2019

Domestic hydraulic drifters till now have been developed by benchmarking products from overseas leading companies. However, they do not have excellent impact performance as they are not suitable for characteristics (large flow rate and low pressure) of Korean hydraulic drill power pack, and therefore, research on the optimum design has not made much headway. This study performs multi-objective function optimization for hydraulic drifters whose capacity has been redesigned to deal with the large flow rate, and also with the help of this function, it aims to improve impact power and reduce supply and surge pressure. A summary of the research study is as follows: First, we set goals for improving impact power, supply pressure, and surge pressure, and then perform multi-objective function optimization on them. After that, we secure the reliability of the optimized analytical model by comparing the test results of the prototype built by the optimized design with the analysis results of the analytical model. This study used SimulationX, that is the hydraulic system analysis software, and EasyDesign, which is a multi-objective function optimization program. Through this research, we have achieved the results that satisfy the goal of developing high power drifters suitable for Korean type hydraulic drills.