• Journal of Digital Convergence
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• v.13 no.2
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• pp.61-71
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• 2015

This study is to examine the relationships between emotional labor, job stress, and job burnout of staff accountants. The results of the analysis are as follows. First, frequency of emotional display has a negative impact on job stress, but emotional dissonance is not associated with job stress statistically. And all types of emotional labor(emotional display, emotional variety, emotional dissonance) have no significant effects on job burnout. Second, all types of emotional labor have no significant impacts on job burnout. Third, full mediation by job stress is proved in the relations between frequency of emotional display and job burnout and between emotional variety and job burnout. But emotional labor doesn't directly impact on job burnout but it influences job burnout via job stress indirectly. These results provide a meaningful framework and theoretical basis for future research on emotional labor, job stress, and job burnout.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.9
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• pp.167-176
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• 2017

The purpose of this study was to examine the effect of subordinates' emotional labor on job burnout and job engagement, and verify whether job crafting moderates the relationships between emotional labor and job related attitudes. A total of 301 employees working at various companies in Korea participated in an on-line survey and the data were examined by statistical analysis. The results showed that surface acting positively affected job burnout. It was found that deep acting positively affected job engagement, while negatively affecting job burnout. The results also demonstrated that job crafting moderated the relationship between surface acting and job engagement. It is suggested that employees' proactive behaviors designed to relieve the stress of work can mitigate the negative effect of emotional behavior. On the basis of the results, the implications and future research directions were discussed.

• Management & Information Systems Review
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• v.35 no.4
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• pp.185-211
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• 2016

This study examined the impact of learning organization activities on burnout and the moderating effect of supervisor trust in a learning organization. The results of the study shows that among the activities of a learning organization, independent variables in this study, promoting inquiry and dialogue as well as encouraging collaboration and team learning affect burnout. In other words, the dedication of an organization to creating a culture in which various learning approaches are experimented through questioning and giving feedback as well as collaborative learning that can reinforce the effective use of team resources have an impact on reducing emotional exhaustion, which is considered to be at the core of burnout. Plus, these factors reduce impersonalization, which is activated to prevent further emotional exhaustion by dealing with customers, colleagues and jobs in a cold, negative and perfunctory way. In this study, the dimensions of promoting inquiry and dialogue as well as encouraging collaboration and team learning were found to reduce the decline in personal sense of achievement of an employee with a negative assessment of himself or herself derived from a lack of achievement in his or her job. Supervisor trust (integrity, benevolence and ability) had a moderating effect on the relationship between strategic learning leadership and impersonalization/emotional exhaustion. This suggests that the trust of supervisor helps mediate and moderate the emotional exhaustion and impersonalization of organizational members by encouraging leaders to drive change and take the organization to a new direction. The study has provided implications that communication plays an important role in reducing burnout in the learning context such as positive, appreciative inquiry and feedback analysis to identify strength, and that supervisor trust is critical in order to ensure strategic learning leadership exerts greater influence on the organization.

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.244-253
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• 2012

The purpose of this study was to understand the relationship between stress factor and burnout of dancers. For this, a survey was performed, of which the subjects were selected out of a great number of dancers in several dance. Finally, a total of 535 completed questionnaires were used for statistical inspections, such as independent t test and one-way ANOVA analysis. The results of this study can be summarized as follows: there was a significant difference to burnout of dancers as a function of sex, major, record and position at p<.05 level. there was a significant difference to stress of dancers as a function of sex, record and position at p<.05 level. there was a significant difference to the stress level dancers within the lower factors including demotivation, emotional exhaustion and lack of improvement at p<.01 level. as result above system must be set up for dancers can maintain psychological stability and increase dancer performance.

• The Journal of the Korea Contents Association
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• v.19 no.6
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• pp.24-32
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• 2019

This study examines the extent to which the differences in perceptions regarding principles of journalism and political identity between journalists and their news organizations are related to journalists' psychological burnout. To understand this, this study analyzes the secondary data of the 2017 South Korean journalists' consciousness conducted by the Korean Press Foundation. Psychological burnout consists of three subdimensions of MBI-GS: cynicism, lack of professional efficacy, and exhaustion. The differences in perceptions regarding the principles of journalism between journalists and their affiliated news organizations is measured by the differences in each of the seven reporting principles. This study found that the larger the difference in the perception of objectivity between journalists and their affiliated news organizations, the more likely they were to experience cynicism, lack of professional efficacy, and exhaustion. The greater the difference in political identity between journalists and their own organization, the more likely they were to have greater cynicism and exhaustion.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.12
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• pp.6218-6226
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• 2013

The aim of this study was to determine the basis for smooth conduction of business for journalists by identifying the journalists demographic characteristics and the relevance of the physical symptoms and emotional exhaustion. The surveys were carried out from 2013 May 1 to August 31 and the subjects of the surveys were 124 journalists working in the editorial part of 11daily newspaper companies located in Seoul. For data analysis, frequency analysis, factor analysis, and a T-test were performed using the SPSS Win 18.0 program. A p value 0.05 was considered significant. The study showed that there were significant differences in the physical symptoms depending on sex, age, marital status, and rank. In addition, emotional exhaustion was affected by gender, age and Sunday duty cycle etc. The results of this study will provide basic data for preparing a physical and mental health promotion program for journalists by the demographic characteristics.

• Proceedings of the Korea Contents Association Conference
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• 2010.05a
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• pp.213-215
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• 2010

본 연구의 목적은 소방대원들의 외상사건 경험이 외상후 스트레스장애 증상, 정서적 탈진, 신체증상, 사회 및 직업기능에 미치는 영향을 파악하기 위해 이들 간의 관계를 설명하는 가설적 모형을 구축하고 검증하므로써 소방공무원의 근무여건 개선 및 외상후 스트레스 관리방안 마련을 위한 기초자료를 제공하고자 하였다. 전국의 소방공무원 2,167명을 대상으로 2008년 1월20일부터 2008년 2월 15일까지 이메일을 통한 설문조사를 실시하였으며, 연구 도구는 일반적 특성 및 근무특성 설문, 외상사건경험 설문, 사건충격척도(IES-R-K), 정서적 탈진척도(MBI), 신체증상 측정도구, 사회 및 직업기능척도(SOFAS)를 사용하였다.

• Proceedings of the KAIS Fall Conference
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• 2010.05b
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• pp.582-583
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• 2010

본 연구의 목적은 소방대원들의 외상사건 경험이 외상후 스트레스장애 증상, 정서적 탈진, 신체증상, 사회 및 직업기능에 미치는 영향을 파악하기 위해 이들 간의 관계를 설명하는 가설적 모형을 구축하고 검증함으로써 소방공무원의 근무여건 개선 및 외상후 스트레스 관리방안 마련을 위한 기초자료를 제공하고자 하였다. 전국의 소방공무원 2,167명을 대상으로 2008년 1월20일부터 2008년 2월 15일까지 이메일을 통한 설문 조사를 실시하였으며, 연구도구는 일반적 특성 및 근무특성 설문, 외상사건경험 설문, 사건충격척도(IES-R-K), 정서적 탈진척도(MBI), 신체증상 측정도구, 사회 및 직업기능척도(SOFAS)를 사용하였다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.6
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• pp.3548-3556
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• 2014

The purpose of this study was to establish the basis for the smooth business conduction of journalists by identifying the impact of job stress on the emotional exhaustion and physical symptoms. The subjects of the survey were 124 journalists of the editorial department of 11 daily newspaper companies in Seoul and the reference period of the survey was from May 1, 2013 to Aug 31, 2013. Factor analysis, correlation analysis and multiple regression analysis were performed using SPSS Win 18.0 at the 0.05 significance level. According to the study, emotional exhaustion is related to 'excessive quantitative role'(r=.613, p<.001) and 'role conflict'(r=.0195, p<.05) and the physical symptoms are related to 'excessive quantitative role'(r=.219, p<.05) and 'career management'(r=.529, p<.001). The results may provide implications for arranging a health promotion program handling job stress.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.11
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• pp.5114-5123
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• 2012

This paper tried to identify the impacts of job stress on burnout and organizational commitment in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 283. The results of this study are as follows: Firstly, dissimilarity have a positive effect on emotional exhaustion. Secondly, role conflict and dissimilarity have a positive effect on lack of accomplishment. And role ambiguity have a negative effect on lack of accomplishment. Also role conflict and dissimilarity have a positive effect on depersonalization. And role ambiguity have a negative effect on depersonalization. Thirdly, role ambiguity have a positive effect on affective commitment. But, job stress have not effect on continuance commitment. This study will be able to contribute raising competitiveness of casino corporate and efficiency of human resource management.