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http://dx.doi.org/10.14400/JDC.2015.13.2.61

The Impact of Emotional Labor and Job Stress on the Job Burnout in the Digital Era : Focusing on Staff Accountants  

Shin, Yong-Jae (Dept. of Business Administration, Hankyong National University)
Lee, Shin-Nam (Dept. of Tax & Accounting, Hyupsung University)
Publication Information
Journal of Digital Convergence / v.13, no.2, 2015 , pp. 61-71 More about this Journal
Abstract
This study is to examine the relationships between emotional labor, job stress, and job burnout of staff accountants. The results of the analysis are as follows. First, frequency of emotional display has a negative impact on job stress, but emotional dissonance is not associated with job stress statistically. And all types of emotional labor(emotional display, emotional variety, emotional dissonance) have no significant effects on job burnout. Second, all types of emotional labor have no significant impacts on job burnout. Third, full mediation by job stress is proved in the relations between frequency of emotional display and job burnout and between emotional variety and job burnout. But emotional labor doesn't directly impact on job burnout but it influences job burnout via job stress indirectly. These results provide a meaningful framework and theoretical basis for future research on emotional labor, job stress, and job burnout.
Keywords
Staff Accountants; Emotional Labor; Job Stress; job Burnout;
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