• Journal of Global Scholars of Marketing Science
• /
• v.18 no.4
• /
• pp.217-244
• /
• 2008

Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

• Informatization Policy
• /
• v.29 no.2
• /
• pp.91-105
• /
• 2022

This study investigates the effects of different types of digital informatization (i.e. access, skill, utilization) on life satisfaction. The mediation effects of the outcome of digital device use between digital informatization and life satisfaction are also tested. The '2020 Survey on the Digital Divide' conducted by the National Information Society Agency was referenced for empirical analysis. The findings show that in general, digital informatization contributes to improving life satisfaction. In addition, the outcome of digital device use mediates the positive relationship between digital informatization and life satisfaction. However, the magnitudes of the effects of digital informatization and mediation effects differed according to the types of digital informatization. This study supports the necessity and justification for a digital informatization policy and provides valuable information that helps establish and promote digital informatization policies. In addition, this study helps to understand the determinants of the third-level digital divide information by examining the relationship between digital informatization and the outcome of digital device use.

• Journal of Digital Convergence
• /
• v.16 no.4
• /
• pp.23-28
• /
• 2018

In recent years, activities have become more important in political activities and participation in policies. Therefore, the level of digital informatization can affect the participation in policy in the online environment. In this study, we examined how the policy activities of the disabled have a relationship with the informatization level. To this end, we analyzed the relationship between the level of digital informatization and the level of satisfaction with policy activities based on the results of the digital divide survey of 2017. The results of this study are as follows: First, it shows that the disabled people have a positive relationship with the digital access and policy activity satisfaction levels such as the possession of wired / wireless information devices and Internet accessibility. Second, it is found that digital information capacity level and income level such as PC utilization ability and mobile digital device utilization ability have a positive (+) relationship. Third, as the level of digital information utilization such as wired and mobile Internet usage increased, the level of satisfaction with policy activities also increased positively. This suggests that the government needs various information policy to increase the level of digital informatization of the disabled.

• Journal of Korea Entertainment Industry Association
• /
• v.15 no.2
• /
• pp.213-222
• /
• 2021

The purpose of this study is to provide basic data for practical measures to improve life satisfaction through appropriate information utilization ability for the elderly by specifically grasping the effect of information utilization ability of the elderly on life satisfaction. The subjects of this study were 220 elderly people aged 65 and over who live in J city, Chungbuk. In order to examine the effects of the information literacy of the elderly on life satisfaction, frequency analysis, descriptive statistics analysis, correlation analysis, and multiple regression analysis were conducted. For statistical analysis, SPSS 20.0 program was used for analysis. The results of this study showed that information technology and information literacy were significant factors affecting life satisfaction among the information literacy abilities of the elderly. This means that the higher the information technology ability and information utilization ability in the information utilization ability of the elderly, the higher the life satisfaction. Especially, information literacy has a greater effect on life satisfaction than information technology ability. However, information provision ability and information criticism ability did not have a significant effect on life satisfaction. Based on the results of this study, policy suggestions are as follows: First, it is necessary to activate information education to improve the information literacy of the elderly. Second, it is necessary to build information infrastructure to improve the information technology ability of the elderly.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2003.05c
• /
• pp.1713-1716
• /
• 2003

기존의 정보화사업 평가는 정성적인 부분과 정량적인 부분으로 이루어 졌으며, 정성적인 부분은 정보시스템의 성능과 사용자 만족도 측면을 중점으로, 정량적인 부분은 비용편익(B/C)분석으로 진행되었다. 최근에 정보화사업 평가에 BSC(Balanced-Scorecard)를 활용한 평가 방안이 제시되어 이를 이용한 평가가 이루어지고 있다. 공공부분의 정보화평가는 행정업무의 효율성 능률성 효과 측면과 대민서비스 측면을 중점으로 진행되고 있다. 본 연구에서는 기존의 BSC를 활용한 정보화사업 평가를 위해 설문 대상을 내부자(업무담당자)와 외부자(일반사용자)로 구분하여, 정보화사업을 평가하고 비교하는 새로운 평가 모형을 제시하고자 한다.

• Journal of Digital Convergence
• /
• v.17 no.2
• /
• pp.1-7
• /
• 2019

Our society is evolving into an aging society. The purpose of this study is to investigate how digital informatization capacity of elderly people, one of the so - called information - neglected people, affects social activities. To this end, we analyzed the relationship between digital informatization level and social activity satisfaction level of old elderly people based on the results of the digital information gap survey in 2017. As a result, it was found that there was a positive relationship between digital access and satisfaction level of social activities, such as whether elderly people have wired / wireless information devices and internet accessibility. Second, it was found that digital information capacity level such as PC usage ability and mobile digital device utilization ability had a positive (+) relationship with only social activities. Third, the level of satisfaction with social activities increased as the level of digital information utilization increased, such as whether they were using wired and mobile Internet. This suggests that the government needs a policy to resolve various information gaps that can enhance the level of digital informatization of elderly people.

• Journal of Digital Convergence
• /
• v.16 no.11
• /
• pp.29-36
• /
• 2018

As the digital informatization society deepens, the digital divide of the information - underprivileged becomes increasingly serious social problem. In this study, we analyzed the relationship between digital informatization capacity and satisfaction level of leisure activity in low - income class. For the analysis, we analyzed the relationship between digital informatization level and leisure satisfaction level of the low income class based on the results of the digital information gap survey in 2017. As a result, it was found that there was a positive relationship between digital access and leisure activity satisfaction, such as having a wired / wireless information device at low socioeconomic level and availability of Internet access at all times. Second, digital information capacity level and leisure satisfaction level such as PC usage ability and mobile digital device utilization ability have positive (+) relationship. Third, the level of digital information utilization, such as the use of fixed and mobile Internet, also showed a positive (+) relationship with the leisure satisfaction level of the low income class. This suggests that it is necessary to provide various supports to resolve the digital divide between the low income class and the general public.

• 한국디지털정책학회:학술대회논문집
• /
• 2005.06a
• /
• pp.239-252
• /
• 2005

본 논문에서는 이론적, 실무적 선행연구들에 대한 검토를 토대로 통합적인 정보격차 요인모형을 제시하고 정보격차 요인모형에서 도출된 변수들과 기존정책들을 중심으로 표적집단심층면접법(Focus Group Interview, FGI)를 이용하여 정보취약계층인 장애인, 노인층, 저소득층을 대상으로 정보활용기회를 확대하기 위한 방안들을 실증적으로 도출하였으며 또한 기존 정책에 대한 만족도 및 효과성을 측정하였다. FGI 조사결과 취약계층별로 차별화된 정책적 요구사항이 도출되었으며, 통합적으로 정보접근, 정보이용, 정보활용을 지원할 수 있는 통합적 지원체계가 가장 절실한 것으로 나타났다. 또한, 취약계층별 개별 대상자의 개별적인 정보화수준 및 요구사항을 반영하기 위하여 개별 인적자원에 대한 통합관리가 필요한 것으로 나타났다. 아울러, 정보접근정책 및 정보이용지원정책, 정보활용지원정책별로 포괄적인 만족도 조사를 실시한 결과 공히 만족도 수준이 보통이하인 것으로 나타나 개별 정책에 대한 지원전략의 수정이 필요한 것으로 나타났다.

• Journal of Internet Computing and Services
• /
• v.9 no.5
• /
• pp.1-7
• /
• 2008

This paper explains a new design and Implementation of an efficient portable braille point system for visually Impaired person, The information systems for the visually impaired persons require efficiently designed devices, tools and accessibility to use the devices, and education support. These three conditions are the basic requirements of designing systems for the visually impaired persons, The system proposed in this paper satisfies the above three conditions. The system converts data and web documents between the braille and Hangul using an algorithm stored in a PC, and transfers the converted data to portable devices. And the portable braille device presents the transferred data in an electromagnetic way.

• Archives of design research
• /
• v.17 no.3
• /
• pp.283-292
• /
• 2004

Today's fast-paced world is becoming increasingly characterized by technology-facilitated transactions. Growing numbers of customers interact with technology to create service outcomes instead of interacting with a service firm employee. Self-service technologies provide technological interfaces that enable customers to produce a service independent of direct service employee involvement. To investigate on the customer satisfaction with self-technological based product design in Subway. I used the critical incident technique developed by Flanagan(1954) with quantitative measures of attributions. In this research, it results that customers are considered more important the value of technological-function and easy to use than the aspect of automated machine. It is likely that the technological aspect of many self-service options has a unique influence on customer perceptions of self-service encounters. Also, Research has shown that customer's needs are defined as situations in which external environmental factors add a sense of urgency to the transaction and saved time. On the other hand, customers realize that their favorable image of self-technological based product follows as ; first, customers prefer to the simple & modern image on the aspect of product design, secondly, customers prefer to the hitech-functional image to do its job fast in a short time by automated technology on the aspect of functional service, thirdly, customers prefer to the comfortable and sanitary image to be suitable for the underground circumstance.