• Title/Summary/Keyword: 전화안내

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The Influence of Inservice Training on Organizational Socialization of New Dental Hygienists (신규치과위생사의 직무교육이 조직사회화에 미치는 영향)

  • Kim, Hye-Young;Kim, Hyeong-Mi;Lee, Jung-Suk;Lee, Su-Young
    • Journal of dental hygiene science
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    • v.15 no.5
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    • pp.560-568
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    • 2015
  • The aim of this study was to provide basic data that could give a positive effect for both new dental hygienists and dental institutions by identifying the impact of one the job training on the organizational socialization, targeting 162 new dental hygienists who currently worked in dental clinic. The data were analyzed using the chi-squire, independent-samples t-test, hierarchical regression analysis. It was shown that the characteristics and contents of a duration of inservice training for new dental hygienists, difficulty, satisfaction, and details of on-the-job training affected organizational socialization by 26.1%. The factor that had the greatest impact on the organizational socialization was dental hygiene service training, followed by guidance of hospital service regulations. This study was significant in that it applied the concept of organizational socialization to the dental hygienists. The future study on the more effective and systematic training program will be needed to help new dental hygienists be socialized more effectively in the new organization.

Affecting Factors of Upper Extremity Work-Related Musculoskeletal Disorder Among the Directory Assistance Operator (전화번호안내원의 단순반복작업에 의한 상지의 작업관련성 근골격계장애 영향 요인)

  • Kim, Young-Min
    • The Journal of Korean Academy of Orthopedic Manual Physical Therapy
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    • v.13 no.2
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    • pp.85-95
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    • 2007
  • Purpose: The purpose of this study was to investigate the prevalence and affecting factors of work-related musculoskeletal disorder (WRMSD) among the directory assistance operators. Methods: One hundred eighty-five female subjects who worked more than one year as directory assistance operators in a telecommunication company were surveyed with self-administered questionnaires. Subjects were divided into disorder and control group by the NIOSH criterion about WRMSD, and then analyzed. Results: One hundred seventy two subjects (93%) had upper extremity symptoms and seventy subjects (37.8%) were WRMSD. the frequency order of the disorder area was the shoulder 60(32.4%), the neck 37(20.0%), the wrist 20(10.8%), the finger 20(10.8%) and the elbow 5(2.7%). It was found that the difference factors of the WRMSD group were education level (p<0.01), stress from the customers (p<0.01), satisfaction about monitor (p<0.05), temperature (p<0.05), noise (p<0.01), ventilation (p<0.001), working time (p<0.05), and recess (p<0.001). Conclusion: Improving working condition and education for the workers to control the stress are necessary to decrease the WRMSD for the directory assistance operators.

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Silver Mobilian, an application for solving the digital alienation of senior generation (실버 모빌리언, 노년층의 디지털 소외 해결을 위한 앱)

  • Seo, Jin-A;Oh, Song-Hee;Oh, Su-Hyeon;Lee, Young-Hyun;Cha, Seung-Min;Ho, Joon-won;Kim, Myuhng-Joo
    • Proceedings of the Korea Information Processing Society Conference
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    • 2020.05a
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    • pp.310-313
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    • 2020
  • 디지털 시대에서 스마트폰은 없어서는 안 될 존재가 되었다. 스마트폰이 단순한 통신 기능 뿐만 아니라 다양한 서비스업의 기능까지 수행하면서, 빠르게 발전하였다. 이러한 빠른 발전 속도를 따라가지 못한 노년층은 스마트폰의 사용에 어려움을 겪고 있다. 본 연구는 노년층이 디지털 시대에서 소외되지 않고, 스마트폰을 쉽게 사용할 수 있도록 돕는 애플리케이션을 제안한다. 애플리케이션은 전화 및 메시지 기능의 사용 방법을 안내하고, 위급 상황을 빠르게 알리며 보이스피싱의 위험으로부터 보호하는 기능을 가지고 있다.

A Pre-Hospital Cardiac Arrest Patient Surviving after Dispather-Assisted Defibrillation by an Untrained Witness (응급의료전화상담원의 도움에 의해 교육 받지 않은 목격자의 제세동 시행 후 생존한 병원 전 심정지 1례)

  • Kim, Jong-Ho;Moon, Jun-Dong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.4
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    • pp.239-244
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    • 2018
  • A 59-year-old man with no specific medical or family history complained of chest pain and became unconscious. A member of his family, who was a witness, called 119 and gave him dispatcher-assisted cardiopulmonary resuscitation, followed by defibrillation using an automated external defibrillator placed in his apartment. Afterward, he was given two sessions of defibrillation by the 119 emergency squad, then transferred to an emergency medical center with the return of spontaneous circulation. The patient was discharged with cerebral performance category (CPC) 1 15 days later. While dispatcher-assisted cardiopulmonary resuscitation and defibrillation is at its beginning stage in South Korea, this case seems to demonstrate its effectiveness. Moreover, this case suggests it can be particularly useful for helping untrained witnesses use an automated external defibrillator, which may have important implications in regions in which there are delayed responses of the 119 emergency squad to the site. It is also important to develop a plan for improving witness access to and quantitative supply of the South Korean public access defibrillation (PAD) program.

A Study on Structure of Information about ARS(Automatic Response System) - with Emphasis on the Development of Gimhae Bus Information System ARS - (ARS(자동응답시스템) 정보 구조에 관한 연구 -김해 버스정보시스템 ARS 개발을 중심으로-)

  • Ryu, Su-Min;Lee, Chun-Yeop;Yeoun, Myeong-Heum
    • 한국HCI학회:학술대회논문집
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    • 2008.02b
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    • pp.370-375
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    • 2008
  • When customer makes a phone call to get the necessary information, ARS (Automatic Response System) will provide them without the limitation of time and place. Therefore, the application field of ARS (Automatic Response System) has been expanded and also occupancy rates arepretty high. However, compared with the importance of ARS, there is little study regarding the closest information structure of the actual users. Therefore, this research is about the ARS information structure of Gimhea BIS (Bus Information System), and the point of this research is to analyze the problem of the ARS information structure so we can suggest an idea to improve it. As the methods of study, drawing the workflow of ARS, conducting user observation, comparing with cases another region and analysis them. As a result, by and large there was error in the structure of information so, system reformation was required. Now that, we suggested two ideas for the improvement and we conducted usability test under that problem. Usability test was conducted by Lab test with interview. As a result, we could understand merits and demerits of two ideas for improvement, and we completed final improvement to highlight only merits of two ideas for improvement. This study will be utilized as the base material to improve ARS of Gimhea BIS.

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A Study on Civil Defense Evacuation Facilities (전국의 대피시설 실태조사를 통한 민방위 대피시설 표준 정립 모델 구축 연구)

  • Park, Namhee;Yeo, Wookhyun;Kim, Taewhan
    • Journal of the Society of Disaster Information
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    • v.8 no.1
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    • pp.56-70
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    • 2012
  • Civil defense evacuation facilities currently installed in our country are necessary to survey the operating status. The purpose of this study is to survey on the current facility for civil defense evacuation facilities equipment, management, and problem analysis, research and to build a facility model of the standard formulation through the analysis on the actual condition of the civil defense evacuation facility. The conclusions of this study are as follows. First, the civil defense evacuation facilities are most in Seoul. Second, civil defense evacuation facilities proved to be checked periodically without a systematic management. Many facilities do not have communication facilities appear to be evacuated in an emergency situation is expected to have difficulty in contact with the outside world. Fourth, the old civil defense evacuation facilities are in the center of the metropolitan area.

A Case Study on Mother's Perceived the Adaptation Process and Program of One-year-old Toddlers in Daycare Center (어머니가 인식하는 만 1세 영아의 어린이집 초기 적응과정 및 적응프로그램에 관한 사례연구)

  • Chung, Hyo Jin;Choi, Hyun Suk
    • Korean Journal of Child Education & Care
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    • v.19 no.3
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    • pp.99-113
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    • 2019
  • Objective: This study is a case study on mother's perceived the adaptation process and program of a one-year-old toddlers in daycare center. Methods: This study is a case study of four mothers who live in Seoul, South Korea and whose first child enters in daycare center at 18 or 20 months. The data collection method was applied to group interview and the individual in-depth interview method. Results: After the interview data was analyzed, first, they decided to enroll their child to a daycare center after two mothers were pregnant with the second child or the others received a phone call for admission. The first impression of the teachers had a great influence on the choice of admission when mother first visited the daycare center. mother, as well as toddlers who exhibited anxiety, experienced an adaptation process. Through communication between mother and teacher, mothers could feel the toddler's adaptation. Second, as for the difference of the adaptation program according to the daycare center type through the adaptation process of the one-year-old toddlers, there was a big difference in the program guide, the period, the content and the proceeding method. Conclusion/Implications: Based on the results of this study, it is expected that it will be a basic data for the development of the adaptation program for one-year-old toddlers in daycare center at the national level.

The Impact of the Mobile Application on Off-Line Market: Case in Call Taxi and Kakao Taxi (모바일 어플리케이션이 오프라인 시장에 미치는 영향: 콜택시와 카카오택시를 중심으로)

  • Kyeongjin Lee;Jaehong Park
    • Information Systems Review
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    • v.18 no.4
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    • pp.141-154
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    • 2016
  • Mobile application is growing explosively with the advent of a new technology: smartphones. Mobile application is a new marketing channel and performs as a start-up platform. This study examines the effect of mobile application on the off-line market. Despite the continuous declining demand for taxi service, paradoxically, the supply of taxi service has increased. The taxi industry can be categorized into general taxi and call taxi. General taxi is accidental and inefficient because it has to search for its own passenger. As call taxi takes the request of a passenger, it is more efficient than general taxi. However, the current defective passenger-taxi driver matching system and insufficient taxi driver management hinder the development of the call taxi market. Differences in differences (DID) is an econometrical methodology that examines whether or not an event has meaningful influence. This research uses DID to investigate the effect of the Kakao taxi application on the call taxi industry. Furthermore, it examines the effect of major companies' reckless diversification, which is considered unethical behavior. The passengers of call taxi data from August 2014 to July 2015 and those of designated driving service data of the same period were collected as the control group.

Development of Work-related Musculoskeletal Disorder Questionnaire Using Receiver Operating Characteristic Analysis (Receiver Operating Characteristic 분석법을 이용한 업무관련성 근골격계질환 설문지 개발)

  • Kwon, Ho-Jang;Ju, Yeong-Su;Cho, Soo-Hun;Kang, Dae-Hee;Sung, Joo-Hon;Choi, Seong-Woo;Choi, Jae-Wook;Kim, Jae-Young;Kim, Don-Gyu;Kim, Jai-Yong
    • Journal of Preventive Medicine and Public Health
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    • v.32 no.3
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    • pp.361-373
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    • 1999
  • Objectives: Receive Operating Characteristic(ROC) curve with the area under the ROC curve(AUC) is one of the most popular indicator to evaluate the criterion validity of the measurement tool. This study was conducted to develop a standardized questionnaire to discriminate workers at high-risk of work-related musculoskeletal disorders using ROC analysis. Methods: The diagnostic results determined by rehabilitation medicine specialists in 370 persons(89 shipyard CAD workers, 113 telephone directory assistant operators, 79 women with occupation, and 89 housewives) were compared with participant's own replies to 'the questionnair on the worker's subjective physical symptoms'(Kwon, 1996). The AUC's from four models with different methods in item selection and weighting were compared with each other. These 4 models were applied to 225 persons, working in an assembly line of motor vehicle, for the purpose of AUC reliability test. Results: In a weighted model with 11 items, the AUC was 0.8155 in the primary study population, and 0.8026 in the secondary study population(p=0.3780). It was superior in the aspects of discriminability, reliability and convenience. A new questionnaire of musculoskeletal disorder could be constructed by this model. Conclusion: A more valid questionnaire with a small number of items and the quantitative weight scores useful for the relative comparisons are the main results of this study. While the absolute reference value applicable to the wide range of populations was not estimated, the basic intent of this study, developing a surveillance fool through quantitative validation of the measures, would serve for the systematic disease prevention activities.

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