• 한국의류산업학회지
• /
• 제6권2호
• /
• pp.184-194
• /
• 2004

The purpose of this study was to understand the relationship between life style that a consumer is pursuing and purchasing frequency among the purchasing behaviors in internet shopping mall. As a result, the factors of life style with respect to purchasing attitude of the consumer were categorized into 'price advising type', 'price-quality identifying recognition type', 'brand-oriented type', 'shopping time-effort non-investment type', and 'price-quality comparing type'. It showed that there was a close relationship between the life style and the purchasing frequency in internet shopping mall and that there was a significant influence between the life style and the purchasing frequency. The result of this study indicated that the relationship between the life style and purchasing frequency in internet shopping mall was actualized by measuring the purchasing inclination of the consumer under various situations of psychologically descriptive characteristics and desire and simulation. Therefore, this fact suggests that it is very important to measure the accurate purchasing attitude of its consumer when setting up the marketing strategy of internet shopping mall.

• 한국의류산업학회지
• /
• 제11권5호
• /
• pp.720-731
• /
• 2009

The current study investigates the customer's perceived interactivity, perceived trust, and flow of the Internet shopping-mall. The TAM(Technology Acceptance Model) was applied to see the effect on the individual's attitude toward the shopping-mall via purchase intention. To fulfill the study objectives, a total of 806 questionnaires were distributed to the customers with first-hand experience with fashion merchandise in Internet shopping-mall. The judgement sampling method was employed on sample population ages from 20's to 40's over one month period. The result showed the following. First, the perceived interactivity had an effect on perceived trust, usefulness, Flow in all shopping mall types. but there was no effect in the relationship between the two-way Interactivity and the perceived usefulness in the Specialty Internet Shopping-mall model. Second, perceived trust and Flow had an effect on perceived usefulness in all shopping mall types. Third, perceived trust, usefulness and Flow had an effect on the attitude toward shopping-mall in all shopping mall types. Forth, perceived trust, usefulness, Flow and attitude toward shopping-mall had an effect on purchase intention of fashion merchandise in all shopping mall types.

• 한국의류학회지
• /
• 제35권8호
• /
• pp.890-905
• /
• 2011

This study investigated service quality perception, purchase satisfaction, recommendation intention, and switching intention of fashion consumers according to the types of internet shopping malls. The survey was conducted from February 7 to 21 in 2011, and 294 responses were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, ANOVA, and regression analysis. The result of the service quality perception of internet fashion consumers was classified by site characteristics, reliability, enjoyment, product diversity, responsibility, security, and order convenience. There were significant differences in the site characteristics, reliability, enjoyment, responsibility, and security of service quality perception by the types of internet shopping malls. In addition, the factors of service quality perception that could affect the purchase satisfaction of fashion consumers showed differently according to the types of internet shopping malls. The purchase satisfaction of fashion consumers influenced the recommendation intention in all types of internet shopping malls and the purchase satisfaction influenced the switching intention in fashion specialized internet shopping malls.

• 한국의류학회지
• /
• 제33권11호
• /
• pp.1817-1827
• /
• 2009

This study analyzes how the purchase reviews of fashion merchandise influence consumer trust, satisfaction, commitment, word-of-mouth intention, and repurchase intention in internet shopping malls. The survey was conducted from October $15^{th}$ to December $5^{th}$ in 2008, and 368 responses were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, and multiple regression analysis. The results show that the purchase reviews factors of fashion merchandise in internet shopping malls were amusement, assentation, overstatement, genuineness, and usefulness. The assentation, genuineness, and usefulness of purchase reviews have an effect on consumer trust and satisfaction. The amusement, overstatement, and usefulness of purchase reviews have an effect on the emotional commitment of consumers, while the amusement, assentation, overstatement, genuineness, and usefulness of purchase reviews influence the reasonable commitment of consumers. Consumer trust and commitment effect word-of-mouth intention and repurchase intention in internet shopping malls.

• 한국의류산업학회지
• /
• 제10권6호
• /
• pp.890-899
• /
• 2008

This study aimed to identify the effects of service quality of internet shopping malls on consumer satisfaction and word of mouth intention. The data were obtained from questionnaires completed by 345 people aged between 20 and 39 living in Busan. The SPSS package was used for data analysis whose methods included factor analysis, ANOVA, cluster analysis and regression analysis. The results of this study were as follows: First, the service quality factors were determined to be reliability, diversity, convenience, accuracy & communicability. Differences among the groups divided by service quality factors were found to be meaningful in consumer satisfaction and word of mouth intention. Second, reliability, diversity, convenience & accuracy significantly affected consumer satisfaction, however all the service quality factors significantly effected word of mouth intention. Finally, consumer satisfaction, reliability, diversity, accuracy & communicability had an significant effect on word of mouth intention. It would be helpful for the managers of internet shopping malls that consumers can be satisfied with right fashion products and efficient inter-communication based on trustfulness in the long-term relationship.

• 한국의류학회지
• /
• 제35권7호
• /
• pp.787-800
• /
• 2011

This study investigated service recovery justice perception, purchase satisfaction, positive word-of- mouth (WOM) intention, and repurchase intention of fashion consumers according to the types of internet shopping malls. A survey was conducted from December 20 in 2010 to January 28 in 2011, and 324 respondents who had complaint with internet shopping malls were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, t-test, ANOVA, and multiple regression analysis. The results of this study were as follows. First, in case of integrated internet shopping malls, the procedure justice influenced the purchase satisfaction and the interaction justice influenced the positive WOM intention. In addition, the distribution justice influenced the repurchase intention of fashion consumers. In the case of an open market, the interaction justice influenced the purchase satisfaction and the distribution justice influenced the positive WOM intention. In case of specialized internet shopping malls, the distribution justice influenced the purchase satisfaction and the interaction justice influenced the repurchase intention. Second, there was a difference in the procedure justice, positive WOM intention, and repurchase intention according to gender.

• 한국의류산업학회지
• /
• 제15권3호
• /
• pp.371-380
• /
• 2013

The purpose of this study is to investigate the effect of consumer's relationship benefit perception on consumer's relationship quality and loyalty in internet shopping mall. The survey was limited to the respondents over 20 years old living in Seoul and other metropolitan areas who had purchased fashion products in internet shopping mall. Questionnaire was collected from November 1, 2011 to November 12, 2011. The structural equation model was constructed to verify hypotheses and 562 useful data were analyzed using SPSS 17.0 and AMOS 19. The results of this study were as follows: First, consumer's relationship benefit perception was classified into economic benefit, psychological benefit, and informational benefit. Second, economic benefit and psychological benefit had a significantly positive effect on consumer's satisfaction and trust. Also both benefit dimensions showed a stronger effect on satisfaction than on trust. Third, informational benefit showed a significantly positive effect only on trust. Finally, consumer's satisfaction affected loyalty via trust more strongly than consumer's satisfaction affected loyalty directly. It suggested that internet shopping mall marketers need to provide the strategic method to make consumers have a trust for the internet shopping mall.

• 지능정보연구
• /
• 제16권2호
• /
• pp.129-141
• /
• 2010

의류 인터넷 쇼핑몰들은 판매 상품의 포장과 배송을 위한 상품 창고를 운영하고 있다. 상품들은 동일 브랜드끼리 상자에 담긴 후 선반에 일렬로 보관된다. 상품의 반출 및 상품 관리의 편의상, 상자들은 동일 브랜드끼리 묶여져 선반에 진열되어 있어야 한다. 따라서, 새로운 상품들이 입고될 경우 상품들은 동일 브랜드끼리 상자에 담긴 후 선반 위에 있는 기존 상자들 중에서 동일 브랜드의 상자 옆에 배치되어야 한다. 그런데, 선반 위의 빈 곳이 새로 입고되는 상자를 넣을 수 있을 만큼 충분하지 않다면, 옆의 다른 브랜드의 상자들을 옆으로 밀어서 공간을 확보한 후 새로운 상자를 배치함으로써 동일 브랜드 상자끼리 붙어있도록 해야 한다. 우리의 문제는 이와 같이 새로운 상품을 입고할 때 동일 브랜드의 상자들끼리 붙어 있도록 하면서 다른 브랜드의 상자를 옆으로 옮길 경우, 그 횟수를 최소화하는 것이다. 이 문제의 최적해를 구하기 위해서 우리는 이 문제를 우선 정수계획법으로 모형화하였다. 그런데, 정수계획법 문제는 분기한정법(Branch and Bound) 기법으로 해결하여야 하나, 그 경우 문제해결 시간이 너무 오래 걸리는 문제가 발생한다. 따라서, 본 연구에서는 위 재배치 문제를 할당 문제(Assignment Problem)로 완화하여 모형화함으로써 만족할만한 준최적해를 구하는 방법론을 제시하고, 실험에 의하여 그 타당성을 검토하였다. 또한, 이 방법론 하에서 실제 의류 인터넷 쇼핑몰의 컴퓨팅 환경을 고려할 때 해결 가능한 문제의 최대 크기를 도출하고, 그 크기 이내에서 입고 계획을 생성하는 시스템을 구현하였다.

• 한국의류산업학회지
• /
• 제13권2호
• /
• pp.234-241
• /
• 2011

In this study, the effect of Internet clothing soho mall attributes on attitude toward site and revisit intention was investigated. A total of 292 female college students participated in the experiment to explore a clothing soho mall out of 20 highly-ranked soho malls for shopping and to complete a questionnaire. In exploratory factor analysis results, five factors were generated out of 18 question items indicating clothing soho mall attributes. Among those five factors, 'product assortment and presentation' was the most important factor affecting attitude toward site and revisit intention toward a clothing soho mall. In addition, 'site construct' was another factor affecting attitude toward a clothing soho mall site specifically in the group who shops clothing more often on the Internet shops than off-line shops. Based on study results, implications and insights were discussed.

• 디자인학연구
• /
• 제14권2호
• /
• pp.15-25
• /
• 2001

인터넷의 급속한 발전으로 다가온 디지털 시대는 인간의 삶을 더욱 비접촉적으로 만들어간다. 촉감은 시각과 청각에 비해 중요성이 크게 인식되지 못하지만, 제품의 질을 결정하는 중요한 역할을 한다. 본 연구는 촉감이 중요한 요소이지만 촉감을 직접 느낄 수 없는 환경에서 시각과 청각을 통해 촉감을 느낄 수 있는 방법을 연구하여, 시/청각적 촉감 인터페이스를 구현하는데 목적이 있다. 따라서 본 연구는 시/청각적 촉감 요인을 규명하고, 이를 인터페이스 디자인에 적용 및 평가하였다. 이를 위해 우선 시/청각적 촉감인터페이스의 개념을 제안하고, 시/청각적 촉감인터페이스를 이해하기 위해, 촉감의 신경학적, 생리학적 메카니즘을 연구하였다. 두 번째로 시/청각적 촉감의 요인을 11가지의 감성적 촉감요소와 여러 가지 디자인 촉감요소로 추출하고, 두 요소의 상관관계를 분석하였으며, 이를 시/청각적 촉감 인터페이스 디자인 체크시트를 통해 손쉽게 적용할 수 있도록 하였다. 마지막으로 인터넷 쇼핑몰에서 의류 및 용기를 대상으로 실험 한 후, 13% 상승된 신뢰도를 얻을 수 있었다. 따라서 시각과 청각을 통한 촉감 구현은 가능성이 매우 높은 것으로 평가되었다. 본 연구는 인터넷 쇼핑몰, 가상 현실 등과 같이 촉감이 중요한 요소이지만 실재로 만져볼 수 없는 대상에 매우 유용하게 적용될 수 있을 것으로 전망된다.