1 |
Yun, J. K., Lee, Y. C., & Lee, Y. G. (2010). The impact on recognized value, satisfaction, and royalty of customer by service quality of online shopping mall. Korea Research Academy of Distribution and Management Review, 13(1), 5−28.
|
2 |
Zeelenberg, M., & Pieters, R. (2004). Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services. Journal of Business Research, 57(4), 445−455.
DOI
ScienceOn
|
3 |
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362−375.
DOI
ScienceOn
|
4 |
2010 survey on the internet usage. (2010, September 29). Korea Internet & Security Agency. Retrieved February 25, 2011, from http://www.kisa.or.kr
|
5 |
Shin, J. H. (2002). A study on factors measuring service quality in the internet shopping mall. Journal of marketing management, 7(1), 71−96.
|
6 |
Song, G. S., & Yoo, H. J. (2001). A study on the impact of service quality on the customer satisfaction in the business-to-consumer (B2C) e-commerce. Journal of the Korean Society for Quality Management, 29(4), 116−132.
|
7 |
Song, J. H. (2001). The strategy of shopping malls according to the characteristics of e-Customer. KISDI IT FOCUS, 2, 3−16.
|
8 |
Suh, Y. H. (2004). The consumer' switching behavior on internet shopping mall: Focusing on the catastrophe theory. UC Report, 31(1), 107−123.
|
9 |
The weather chart of distribution industry for next year, a convenience store and internet mall are 'clearness', whereas department store and large-scale discount store are 'clouding'. (2009, December 28). The Joongdo Ilbo. Retrieved February 25, 2011, from http://www.joongdo.co.kr
|
10 |
Walsh, G., Dinnie, K., & Wiedmann, K. P. (2006). How do corporate reputation and customer satisfaction impact customer defection?: A study of private energy customers in Germany. Journal of Services Marketing, 20(6), 412−420.
DOI
ScienceOn
|
11 |
Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: Dimensionalizing, measuring, and predicting etail quality. Journal of Retailing, 79(3), 183−198.
DOI
ScienceOn
|
12 |
Nam, E. H., & Lee, J. H. (2009). The effects of perceived risks on purchase decision behavior among internet fashion consumers. Journal of the Korean Society of Clothing and Textiles, 33(11), 1707−1718.
과학기술학회마을
DOI
ScienceOn
|
13 |
Ye, C., Seo, D. B., Desouza, K. C., Sangareddy, S. P., & Jha, S. (2008). Influences of IT substitutes and user experience on post-adoption user switching: An empirical investigation. Journal of the American Society for Information Science and Technology, 59(13), 2115−2132.
DOI
ScienceOn
|
14 |
Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of an internet shopping site (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31−46.
|
15 |
Lim, C. K. (2005). A study on the relationship of service quality, customer satisfaction and repurchasing intention in the internet shopping malls. Commerce and Economics Review, 21(1), 69−82.
|
16 |
Online shopping, No. 1 of retail sales in 2015. (2009, December 10). No Cut News. Retrieved February 25, 2011, from http://www.nocutnews.co.kr
|
17 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12−40.
|
18 |
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-Qual: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213−233.
DOI
|
19 |
Park, Y. S., Lee, S. I., Kim, S. K., & Yang, L. (2007). Measuring the service quality of mobile internet and studying the effects on marketing performance. Journal of the Korean Society for Quality Management, 35(2), 63−85.
과학기술학회마을
|
20 |
Ryou, E. J. (2002). The determinant factors on the service quality and buying intention of internet apparel shopping mall. The Research Journal of the Costume Culture, 10(3), 261−269.
|
21 |
Seo, K. S. (2010). The effect of service quality in internet open markets on postscripts and purchase intention. The e-business studies, 11(2), 41−60.
DOI
|
22 |
Shin, D. H., & Kim, W. Y. (2008). Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability. Technological Forecasting and Social Change, 75(6), 854−874.
DOI
ScienceOn
|
23 |
Kim, J., & Damhorst, M. L. (2010). Effects of level of internet retailer's service quality on perceived apparel quality, perceived service quality, perceived value, satisfaction, and behavioral intentions toward an internet retailer. Clothing and Textiles Research Journal, 28(1), 56−73.
DOI
|
24 |
Kim, K. H. (2008). Relationship between store image evaluation, customer satisfaction, and repurchase intention according to the types of internet fashion shopping malls. Journal of the Korean Society of Clothing Industry, 10(1), 50−58.
과학기술학회마을
|
25 |
Kim, S. O., & Stoel, L. (2004). Apparel retailers: Website quality dimensions and satisfaction. Journal of Retailing and Consumer Services, 11(2), 109−117.
DOI
ScienceOn
|
26 |
Last year's e-commerce, the recovery to the previous levels of global crisis. (2011, February 25). The Ajou Business. Retrieved February 25, 2011, from http://www.ajnews.co.kr
|
27 |
Lee, E. J., & Hong, B. S. (2006). The effect of service quality estimation and perceived risk on purchase intention and satisfaction of the fashion merchandise to internet shopping malls. Journal of the Korean Home Economics Association, 44(5), 79−87.
과학기술학회마을
|
28 |
Lee, S. H., Jeon, J. W., & Lee, D. W. (2003). A study on service quality in internet shopping mall. Journal of the Korea Service Management Society, 4(2), 115−143.
|
29 |
Lee, E. J., & Na, Y. K. (2007). Fashion merchandise and internet distribution. Paju: Korean Studies Information Co. Ltd.
|
30 |
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of eservice quality in online shopping. International Journal of Retail and Distribution Management, 33(2), 161−176.
DOI
ScienceOn
|
31 |
Fassnacht, M., & Köse, I. (2007). Consequences of web-based service quality: Uncovering a multi-faceted chain of effects. Journal of Interactive Marketing, 21(3), 35−54.
DOI
ScienceOn
|
32 |
Hong, B. S., Lee, E. J., & Ma, H. Y. (2009). The effect of merchandise characteristics of internet fashion shopping malls on the shopping values, purchase satisfaction, and repurchase intention of female consumers. Journal of the Korean Society of Clothing and Textiles, 33(11), 1828−1838.
과학기술학회마을
DOI
ScienceOn
|
33 |
Hong, K. H. (2004). The influence of consumer technology readiness on service quality and satisfaction in internet shopping of clothing product. Journal of the Korean Society of Clothing and Textiles, 27(8), 913−923.
과학기술학회마을
|
34 |
Hong, S. K., & Baek, S. I. (2006). A study on the internet bookstore service quality through the application of the WebQual measurement. Korean Journal of Business Administration, 19(5), 1895−1912.
|
35 |
Hwang, G. S., & Hwang, S. J. (2007). The effects of service quality and consumption emotion on consumer satisfaction of internet fashion shopping malls. The Journal of the Korean society of costumes, 57(9), 149−160.
과학기술학회마을
|
36 |
Anton, C., Camarero, C., & Carrero, M. (2007). The mediating effect of satisfaction on consumers' switching intention. Psychology and Marketing, 24(6), 511−538.
DOI
ScienceOn
|
37 |
Jun, D. G., Kang, E. M., & Choi, J. Y. (2008). The effects of service quality of internet shopping malls on consumer satisfaction and word of mouth intention. Journal of the Korean Society of Clothing Industry, 10(6), 890−899.
과학기술학회마을
|
38 |
Kim, J. H. (2008). A study on the effect of service quality factors to service value, customer satisfaction and customer behavior in internet shopping mall. Journal of the Korea Service Management Society, 9(4), 229−256.
|
39 |
Kim, J. W. (2010). An empirical study on switching intention to the internet primary bank: Focusing on internet banking user's satisfaction. Unpublished doctoral dissertation, Soongsil University, Seoul.
|
40 |
Bang, W. B., Oh, S. Y., & Kim, C. E. (2003). A study on customer satisfaction and behavior intention affected by service quality in internet shopping mall. The Journal of e-Business, 4(2), 29−56.
|
41 |
Barnes, S. J., & Vidgen, R. T. (2002). An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research, 3(3), 114−127.
|
42 |
Bauer, H. H., Falk, T., & Hammerschmidt, M. (2006). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research, 59(7), 866−875.
DOI
ScienceOn
|
43 |
Boshoff, C. (2007). A psychometric assessment of E-S-QUAL: A scale to measure electronic service quality. Journal of Electronic Commerce Research, 8(1), 101−114.
|
44 |
Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination extension. Journal of Marketing, 56(3), 55−68.
DOI
ScienceOn
|
45 |
Cheung, C. M. K., & Lee, M. K. O. (2005). Consumer satisfaction with internet shopping: A research framework and propositions for future research. Proceedings of the 7th international conference on Electronic commerce (ICEC 2005), China, 113, 327−334.
|
46 |
Cho, D. H. (2008). Web 2.0 and firms' business model application. Journal of Korea Contents Association, 8(4), 108−116.
DOI
ScienceOn
|
47 |
Choi, W. G., & Kim, S. U. (2010). Online service quality's influence on performance and satisfaction. Korean Corporation Management Review, 17(3), 133−143.
|
48 |
Dabholkar, R. A., Dayle, I. T., & Joseph, O. R. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3−16.
DOI
|
49 |
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(July), 53−66.
|