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http://dx.doi.org/10.5850/JKSCT.2011.35.8.890

The Service Quality Perception, Purchase Satisfaction, Recommendation Intention, and Switching Intention of Fashion Consumers according to the Types of Internet Shopping Malls  

Lee, Eun-Jin (Dept. of Clothing & Textiles, Chung-Ang University)
Kim, Jong-Ouk (Dept. of Venture Technology Management, The Graduate School of Venture, Hoseo University)
Publication Information
Journal of the Korean Society of Clothing and Textiles / v.35, no.8, 2011 , pp. 890-905 More about this Journal
Abstract
This study investigated service quality perception, purchase satisfaction, recommendation intention, and switching intention of fashion consumers according to the types of internet shopping malls. The survey was conducted from February 7 to 21 in 2011, and 294 responses were used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, ANOVA, and regression analysis. The result of the service quality perception of internet fashion consumers was classified by site characteristics, reliability, enjoyment, product diversity, responsibility, security, and order convenience. There were significant differences in the site characteristics, reliability, enjoyment, responsibility, and security of service quality perception by the types of internet shopping malls. In addition, the factors of service quality perception that could affect the purchase satisfaction of fashion consumers showed differently according to the types of internet shopping malls. The purchase satisfaction of fashion consumers influenced the recommendation intention in all types of internet shopping malls and the purchase satisfaction influenced the switching intention in fashion specialized internet shopping malls.
Keywords
Service quality perception; Purchase satisfaction; Recommendation intention; Switching intention;
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Times Cited By KSCI : 10  (Citation Analysis)
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