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The Change of Customer Participation in Service by the Development of Relationship : Application of Latent Growth Modeling (관계발전에 따른 서비스 고객참여의 변화 - 잠재성장모형의 적용 -)

  • Ahn, Jinwoo;Park, Se-Jeong
    • Management & Information Systems Review
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    • v.38 no.1
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    • pp.121-139
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    • 2019
  • This study aims to identify the change of customer participation(CP) which is essential to the service industry as the relationship between the customer and the employee develops. The latent growth modeling analysis based on the longitudinal data is utilized to examine the pattern of the change. This is based on the fact that CP needs to be understood in the relationship and is to confirm the change in CP by the development of the relationship. Given the dynamics of the relationship, we intend to overcome the limitations of previous cross-sectional researches by revealing the trajectory of CP in the relationship through the longitudinal data. We also want to examine which variables in the relationship can facilitate changes of CP. Research has shown that CP is significantly changed with the development of the relationship when we analyzed it through latent growth modeling. This confirms that CP needs to be understood in the relationship. In addition, 'relationship proneness' variable and 'dependence to provider' variable have positive effects on the initial values of CP, but they have not been established to promote the changes of CP. Consequently, when considering the dynamics of relationships, it is important to recognize that CP is also dynamic. This study sought to get out of the cross-sectional and fragmented understanding of CP that is dynamic. Through this, we would like to propose the successful operation of the customer management program of service firms in relation to CP. This will lead to the success of service encounter where appropriate CP levels at each stage of relationship development can be achieved.

Digital Transformation Based on Chatbot in Legacy Environment (챗봇을 이용한 Legacy 환경의 Digital Transformation)

  • Jang, Jeong-ho;Kim, Jin-soo;Lee, Kang-Yoon
    • The Journal of Bigdata
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    • v.3 no.2
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    • pp.79-85
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    • 2018
  • As the utilization of chatbots grows and the AI market grows, many companies are interested. And everybody is spurring growth by offering chatbot build services so that they can create chatbots. This makes chatbots easier to service on the messenger platform, which is changing the existing application market. In this paper, we present a methodology for designing and implementing existing DB-based applications as instant messenger platform-based applications, and summarize what to consider in actual implementation to provide an optimal system structure. According to this methodology, we design and implement a chatbot that serves as an teaching advisor who provides information to the students in the curriculum. The implemented application objectively visualizes the user's desired information from the user's point of view and delivers it through the interactive interface quickly and intuitively. By implementing these services and real service, it is predicted that DB-based information providing applications will be implemented as chatbots and will be changed to bi-directional communication through an interactive interface. it is predicted that DB-based information providing applications will be implemented as chatbots and will be changed to bi-directional communication through an interactive interface. Enterprise legacy application will take chatbot technology as one of important digital transformation initiative.

The Records and Archives as the Conceptual Constructs and Sunglihak World View of Joseon Dynasty ('개념적 구성물로서의 기록'의 관점에서 보는 조선시대 성리학 세계관과 기록·기록관리)

  • Noh, Meung-Hoan
    • The Korean Journal of Archival Studies
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    • no.51
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    • pp.235-278
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    • 2017
  • Then, why was the system so thorough and strict? How could that be possible? I approached this question by explaining the task of the Joseon Dynasty for the construction of a Confucian community based on Sunglihak. Sunglihak meant the metaphysics of human nature and universe order, or the rule of heaven. The people who opened the Joseon Dynasty aimed at constructing a Confucian community based on propriety as the principle of the society. The records and archives played an administrative function, for example, controlling royal power, as well as the role of constructing a national community identity based on Sunglihak. This kind of records and records management practices of the Joseon Dynasty can be seen as conceptual construction and conceptual constructs, although they were physical entities in reality. They reflected the Sunglihak value system as, in the words of Michel Focault, an "episteme" and played a social role based on it. In particular, I explained it in light of the constructivism of Sunglihak and the semiosis concept of Charles Sanders Peirce.

The Analysis of the Relationships between Physical Safety in Urban Spaces and Aging in Place (도시공간의 물리적 안전과 노인들의 계속 거주와의 관계분석)

  • Park, Jong Young
    • Journal of the Society of Disaster Information
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    • v.15 no.1
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    • pp.109-120
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    • 2019
  • Purpose: This study is the analysis of the relationship between the physical safety of the urban spaces and the aging in place tendency of the elderly. Method: For analysis, the physical safety of the urban space is divided into four elements: outdoor space and building safety, pedestrian safety, transportation safety and living safety, and for aging in place, the 5-point Likert scale was used. A questionnaire survey was conducted for 411 elderly people aged 65 or older living in Seoul for each of the five urban community in Seoul. Results: 78.6% of the respondents answered that they are good at continuing to live in the present living area, the elderly living in Seoul has the high tendency of aging in place. The ratio of respondents who answered that good at living continuedly is in the order of southeast, northwest, southwest, northeast, and downtown. Conclusion: When the percentage of respondents who answered that they are good at staying in the current living area is high, not only the overall physical safety but also the average of the physical safety factors of the urban space are also high, physical safety of urban spaces is a factor affecting aging in place. Based on the results of the study, it can be applied as a method to create a safe city in the process of city development or urban renewal in the future.

Fundamental study on sound absorption of a dental hand piece using micro-porous EPP substrate processed by UV laser (UV 레이저응용 마이크로 다공성 EPP 기판의 치과용 핸드피스 흡음성능에 관한 기초연구)

  • You, Dong-Bin;Shin, Myung-Ho;Byun, Hyo-Jin;Choi, Do-Jung;Sung, Kuo-Won;Ma, Yong-Won;Shin, Bo-Sung
    • Journal of Convergence for Information Technology
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    • v.9 no.5
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    • pp.158-164
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    • 2019
  • Recently many studies to reduce the noise of dental hand piece which generate inevitably mechanical sound to offend to the ear of a patient have been spotlighted. Generally, methods of adding a sound absorbing material inside the exhaust valve, air pump of machine or automobile are widely reported as optimal way to reduce the mechanical noise. In this paper we studied a new UV laser aided manufacturing of micro-porous structure of EPP substrate and applied dental hand piece to improve the efficiency of sound absorption. A lot of micro-sized pores were fabricated with UV laser processing on the surface of sliced EPP substrate. From fundamental experiments, more high-performance of micro-porous EPP substrate has finally demonstrated for sound-absorbing structure of the micro muffler inside dental hand piece, which actually has the excellent potential to apply a lot of potable machine.

Exploring Limitations in Applying Blosser's Question Category System for Science (Blosser의 과학 발문 분류 체계 적용의 제한점 탐색)

  • Chung, Heekyung;Shin, Donghee
    • Journal of the Korean earth science society
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    • v.42 no.2
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    • pp.221-244
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    • 2021
  • To examine the limitations of the the Blosser's (1973) 'Question Category System for Science', which is mainly applied to research in science education in Korea, we analyzed 30 hours of class conversation in a small group program (for first-year middle school students) with a researcher participating as a teacher. When classified according to Blosser's (1973) classification system, distinguishing between 'open and closed questions' was difficult. Questions with the same content were classified into different types depending on their context, whereas some questions could not be classified appropriately. Additionally, higher-level questions (open questions) were not more effective than lower-level questions (closed questions) in improving students' thinking ability or participation in class. The questionnaire's effect differed depending on the information provided by the teacher before questioning, and in many cases, previous question influenced the next questions. However, in the science education questionnaire research based on Blosser's (1973) classification, which is mainly conducted in Korea, each individual question is classified according to the cognitive level, disregarding the influence of context and prior and subsequent questions and the quality of instructions is evaluated by the frequency of higher level questioning. The results of this study indicate that the method of evaluating instruction quality based on the frequency of high-level questioning, which is currently conducted in domestic science education inquiry research, should be avoided.

An Approach to Conceal Hangul Secret Message using Modified Pixel Value Decomposition (수정된 화소 값 분해를 사용하여 한글 비밀 메시지를 숨기는 방법)

  • Ji, Seon-su
    • The Journal of Korea Institute of Information, Electronics, and Communication Technology
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    • v.14 no.4
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    • pp.269-274
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    • 2021
  • In secret communication, steganography is the sending and receiving of secret messages without being recognized by a third party. In the spatial domain method bitwise information is inserted into the virtual bit plane of the decomposed pixel values of the image. That is, the bitwise secret message is sequentially inserted into the least significant bit(LSB) of the image, which is a cover medium. In terms of application, the LSB is simple, but has a drawback that can be easily detected by a third party. If the upper bit plane is used to increase security, the image quality may deteriorate. In this paper, I present a method for concealing Hangul secret messages in image steganography based on the lo-th bit plane and the decomposition of modified pixel intensity values. After decomposing the Hangeul message to be hidden into choseong, jungseong and jongseong, then a shuffling process is applied to increase confidentiality and robustness. PSNR was used to confirm the efficiency of the proposed method. It was confirmed that the proposed technique has a smaller effect in terms of image quality than the method applying BCD and Fibonacci when inserting a secret message in the upper bit plane. When compared with the reference value, it was confirmed that the PSNR value of the proposed method was appropriate.

A Study on the Rhythm of Puneori Dance on Shaman Ritual of the East Coasts (동해안 굿 중 푸너리춤 장단 연구)

  • Park, Bum-Tae;Choi, Hyun-Joo
    • The Journal of the Korea Contents Association
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    • v.21 no.10
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    • pp.767-773
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    • 2021
  • This thesis is a study on the rhythm of the funeri dance among the East Coast Guts. The jangdans used in the East Coast Gut are used for dance, samurai, and play scenes. In addition, it is a means for the shaman to perform the gut smoothly, and it also includes a role to represent humans and gods. In particular, the funeri jangdan has been performed in the preparatory stage before worshiping the god, prior to the ceremony of worshiping the god. Therefore, it can be said that it is a meaningful jangdan with a procedure for preparing to welcome the god and performing rituals and bows. In fact, if you are constrained by time while performing a gut, long jangdans respond with fast jangdans and sing samurai. On the other hand, the funeri jangdan is played without omission without any special measures. However, there are cases where one of Chapter 1 or Chapter 2 is omitted for circumstances, or only Chapter 3 is played. In other words, the verse of chapter 3 must be played. Judging from this aspect, it can be confirmed that the functional and ceremonial part of this jangdan is important to the progress of the funery jangdan. Therefore, if the position and function of the jangdan are recognized and the work is created through this study, its artistry and tradition will be further developed, and it is thought that it can be a stepping stone to increase the value of traditional art.

The Effect of Online Wellness Entertainment Contents Use on Psychological Well-being (온라인 웰니스 엔터테인먼트 콘텐츠 이용이 심리적 웰빙에 미치는 영향)

  • Moon, Yunji
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.3
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    • pp.460-469
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    • 2021
  • Many people today suffer from stress originated from diseases, daily life, workplace, or environmental pollution. People want a comfortable and stable life along with physical and mental relaxation. As the number of people pursuing a comfortable life increases, terms of well-being and wellness have become more common, and wellness-related industries are also developing. Among the wellness and well-being industries, the wellness entertainment contents are one of the highest growing industries. This study aims to investigate how wellness contents contribute to improving the psychological well-being level of users through the mediating effect of telepresence in online. Specifically, this study suggests a hypothesized research model on the influence of online wellness entertainment content, which consists of sensory-, emotional-, and cognitive-attributes, on telepresence, followed by psychological well-being and word-of-mouth. With an empirical test using data on the experience of meditation app experience for 305 people, the result showed that the hypotheses in the research model were supported. The result of this study showed that wellness content induces users' telepresence and word-of-mouth, suggesting that wellness contents are needed to develop into a profit model rather than being limited to simple mental and physical stability.

Exploring Middle School Students' Types of Misconceptions on Astronomy Terminologies (중학교 천문학 용어에 대한 학생의 오개념 유형 탐색)

  • Choi, Youngjin;Shin, Donghee
    • Journal of Science Education
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    • v.44 no.3
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    • pp.289-299
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    • 2020
  • In this study, the definition, the level of difficulty, and the certainty of the understanding of 113 astronomy terminologies from 2009 revised middle school geoscience textbooks were examined. And through further interviews, the types of students' misconceptions about astronomy terminologies and their representative terms - examples of misconceptions were analyzed. The definitions of the terms presented by the students were largely classified as correct, low-level, and incorrect understanding. And low-level understanding was subdivided into high-level definition descriptions, undifferentiated concepts, and incorrect answers were subdivided into interference by scientific misconception and lack of prior knowledge. Given that the misconceptions due to terminologies can be distinguished from the prior misconception, the misconceptions due to terminologies can be effectively prevented by changing the term itself. In addition, students were aware of the advantages and disadvantages of metaphorical terms, and the recognition of their level of understanding is expected to be a good starting point considering that recognizing their own misconceptions is the first step in correcting them. Terminologies in science education is always an important subject of discussions, striving to select the right term according to the times, and scientific terms may change. It is expected that the results of this study will be the basis for discussions on the modification of terms.