• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.466-475
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• 2020

Current performance evaluation of call center employees is dependent on the number of calls they have resolved, regardless of the individual and social characteristics of employees. However, since call center tasks are highly customer-oriented and emotional laborious, individual capability as well as social characteristics of employees is critical to performance. Therefore, this study analyzed the relationship between employees' individual/social characteristics and their performance. To extract individual characteristics, a repertory grid technique was employed, whereas social network analysis was conducted to extract the social characteristics of employees. Using individual and social characteristics as input variables, multiple regression was conducted to analyze the effect of each variable on performance. As a result, in-degree centrality of dining network, initiative characteristics, open characteristics, and enjoyment of studying were determined to be important variables for performance. This study is expected to be used in both performance management and human resource management of call center practices.

• 한국벤처창업학회:학술대회논문집
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• 2018.04a
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• pp.123-125
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• 2018

본 연구는 우리나라 대학의 창업교육센터(Entrepreneurship Education Center)에 대한 조사를 수행하여 선행 조사DB와 비교 분석하였다. 창업교육센터 실태조사를 바탕으로 대학별 정량적 정성적 지표를 측정하여 상위그룹과 하위그룹의 구분하고 두 집단의 차이점과 성공운영 요인을 분석하였다. 창업교육센터의 일반 현황과 특성, 교직원(교수자수, 교원창업자수), 교과목(과목, 수강인 원수), 학내외 프로그램(창업동아리, 창업경진대회, 창업캠프), 재정운영(예산, 전담인력) 등의 계량 지표는 대학정보공시(대학 알리미)와 중앙일보 대학평가 DB를 기초하여 조사하였다. 그리고 운영상의 문제점, 센터의 성과측정 항목 등 정성지표는 창업교육센터장을 대상으로 설문 조사하였다. 또한, 국내 창업교육센터의 표본특성을 살펴본 후 상위그룹과 하위그룹의 차이를 규명하여 상위그룹이 보유하고 있는 인적 물적 역량과 프로그램의 분석하여 창업교육센터의 활성화 방안을 제시하였다. 본 연구는 교육부의 "산학협력 선도대학(LINC) 육성사업 (2012년~2106년)"에서 창업교육을 총괄 지원하기 위해 2012년 대학에 설치된 전담조직인 61개 창업교육센터의 성과를 분석하고 대학평가에서 상위 순위에 있는 대학 그룹들의 차이점을 도출하는데 의미가 있다. 또한 2017년에 새롭게 지정된 LINC+ 사업 ('17년~) 창업교육 분야의 정책적 시사점을 제시한다. 본 연구의 목적을 달성하기 위해 문헌연구와 창업교육센터 운영에 대한 구조적 설문지를 개발하여 실태를 분석하였다. 이 결과는 창업교육센터의 효율적 운영을 위해 대학교직원 연구자 공무원 학생 및 창업교육센터를 포함한 창업지원 기관의 이해 관계자에게 향후의 발전을 위한 자료로써 의미가 있을 것이다.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.31 no.5D
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• pp.641-648
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• 2011

During practices of traffic management, the performance achieved was determined by traffic practitioners' ability of decision and knowledge as well as traffic equipments assisting the practitioners. Therefore, sometimes self-evaluations done by the traffic practitioners in a specific traffic organization can be used to indirectly evaluate the traffic management organization. The present paper is to evaluate a specific highway agency using self-evaluations performed among different highway agencies including one Japanese highway agency. The result indicated that the agency is superior to other agencies in characteristics such as performance, activity, preparation for the future, and customer orientation. For more detailed-branch based study, the responders were divided into their belonged branches like headquarter, regional headquarter, maintenance office and research center. The results provided that various deficiencies of traffic management were found and could be improved in the future.

• International Commerce and Information Review
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• v.14 no.2
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• pp.55-79
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• 2012

The previous studies based on a resource-based view of firm highlighted the role of resources within a firm in creating and sustaining competitive advantage. Recent research, however, the relational view points to the importance of inter-firm sources(or relational capital) in creating firm competitiveness. In international business field, the studies on born-global firms also states that when firms are lack of ownership-specific advantages in their internationalization process, they resort to the external partners and social networks to complement their resource scarcity. By adopting the relational view and born-global firms concept, a network-based approach needs to be applied to explain the international strategy of Korean service firms. This is because most of Korean service firms own less ownership-specific advantages than global competitors. This study proposes Korean firms' global network building and exploiting strategy to enhance their international stages of development. The network, for example, Global Korean Tourism Network, enables network members access to the valuable resources and capabilities they are lack of when undergoing internationalization process. This study's contribution is along two dimension. First, even global Korean network is emerging as a major issue in recent years, we could not figure out how to build global Korean network for service firms. This studies gives an answer. Second, we derived what benefits can be gained from the network if Global Korean Tourism Network is developed for hotel, tourism, convention firms' internationalization.

• Journal of Digital Convergence
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• v.10 no.10
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• pp.129-137
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• 2012

Entering $21^{st}$ Century, the most critical keyword for companies is change and innovation. To achieve it, Obtaining right person becomes more and more important to those companies. It is not only supported by managers in business world but also by academia. However it is not easy to obtain right persons who have right experiences and knowledges. Therefore, the purpose of this study is to build strategic system which support help to hire and manage human resource. In this study, the suggested system is a type of strategic simulation game and job seeker can get several opportunities to be hired by joining the game. this system would help for companies to manage and hire right persons and there will be extra business opportunities. In conclusion, this system based on strategic simulation game would help human resource management and also promote job market and exchanging and trading companies' information and knowledge as well.

• Journal of the Korean Society of Marine Environment & Safety
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• v.29 no.6
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• pp.628-638
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• 2023

Maritime Autonomous Surface ships(MASS) are gradually gaining importance. Until fully autonomous ships are developed, they will likely be controlled by remote operators who are based in a Remote Operations Center. However, there is currently no internationally or domestically established licensing for them. This issue can potentially pose a risk to navigation safety due to operations being handled by unqualified remote operators. We conducted a literature review and proposed criteria for the adoption of a licensing system for remote operators. We have futher offered alternatives to integrate this license into the existing officer licensing system, and analyzed them using Analytic Hierarchy Process(AHP). Subsequently,, theprimary need to enact legislation for remote operators is observed. The most preferred approach is to include the occupation of a remote operator in the Ship Officer Act, Article 4: Occupational Categories and Class of Licenses. Therefore, it would be logical for the organizational structure of the Remote Operation Center to mirror the traditional Bridge Resource Management. This study will contribute to the efficient training of remote operators and the safe navigation of autonomous ships with a focus on human resource management.

• Journal of Technology Innovation
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• v.24 no.4
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• pp.193-219
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• 2016

We examine how combinations of key factors affecting healthcare user innovation vary by innovation stages from idea generation through R&D to commercialization and venturing using a fuzzy-set Qualitative Comparative Analysis (fsQCA) of thirty Korean cases in the healthcare field. Our empirical analysis shows that well-functioning innovation network and easy resource acquisition facilitate ideation of radical user innovation. However, technological capability and governmental support are crucial to make a shift to R&D as well as commercialization stages. Differently, incremental user innovation depends heavily on technological capability of users. Our analysis can provide policy makers as well as corporate innovation mangers with a strategic framework for boosting user innovation along three stages.

• Journal of Advanced Navigation Technology
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• v.27 no.5
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• pp.528-533
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• 2023

Airlines tried to introduce training programs in connection with practical work in order to provide more effective education and training. To this end, airlines have been conducting evidence-based training(EBT) to strengthen the practical capabilities of aviation personnel and enhance safety culture. Airlines can systematically evaluate the capabilities and practical capabilities of aviation personnel by analyzing operational data and case studies for effective EBT model development. In addition, EBT models can be constructed by applying technical methods such as crew resource management (CRM) and a holistic approach that includes human factors. Due to the introduction of EBT, airlines will establish diagnostic and feedback systems for pilots' practical work, provide personalized education, and establish an education and training system that verifies the effectiveness of education through educational outcomes.

• Informatization Policy
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• v.24 no.2
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• pp.68-86
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• 2017

This research aims to analyze the changes in participants' capacity (problem-solving ability and self-leadership), humanity (self-efficacy), and global network (intercultural sensitivity) as performance indicators and the 'effectiveness of personal characteristics' of the World Friends IT Volunteers program. To do this, the study conducted a pre-test and a post-test on 364 participants of the World Friends IT Volunteers program. The collected data is investigated through ANCOVA using covariates, driven from the prerest results. The results of this study represent that meaningful improvements have been identified in problem-solving ability, self-leadership and intercultural sensitivity since the operation of the program. Regarding the personal characteristics, performance in the female group improved more than the male group in terms of intercultural sensitivity, whereas the male group showed better performance on self-efficacy than the female group. In addition, the group with a high level of English proficiency showed more progress on intercultural sensitivity and self-leadership than the English-beginner group. Besides, the group who had an experience of short-term stay overseas showed moderate improvement on problem-solving ability and intercultural sensitivity when compared to other groups. The group who had lived overseas for a long-term showed better indicators on intercultural sensitivity. Also, self-efficacy of the leader group was more noticeable than that of the member group.

• Journal of dental hygiene science
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• v.16 no.4
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• pp.263-271
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• 2016

This study aimed at comprehending the duty, role, and difficulty of intermediary manager through in-depth investigation of dental hygienist intermediary managers experienced over 10 years working in a dental clinic. In-depth interviews were conducted with 10 dental intermediary managers and Giorgi's analysis method was used to analyze the data. Findings revealed that the work experience of the dental hygienist intermediary managers appeared in the range of "becoming an intermediary manager through various processes", "various duties that they experience as an intermediary manager", "difficulty as an intermediary manager", "ability that they perceive as necessary for being a dental intermediary manager", and "worthiness they feel as the intermediary manager". The dental intermediary managers complained of difficulties at work, and appeared to perform various tasks such as human resource management, clinic management support, and patient's management. Accordingly, the researcher considers that research on dental intermediary managers' capacity development necessary.