• Title/Summary/Keyword: 이재

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A Study on the Service Design for the Improvement of Living Service in the Temporary Residential Facilities for the Victims (이재민 맞춤형 실내 임시주거시설의 생활서비스 개선을 위한 서비스디자인 연구)

  • Kim, Chang Ryong;Kim, Jung Woo
    • Journal of the Society of Disaster Information
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    • v.16 no.3
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    • pp.526-541
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    • 2020

  • Purpose: The purpose of this paper is to identify and analyze the needs and complaints of the victims through the service design methodology and provide customized living services in indoor temporary residential facilities that can improve them. Method: The paper proceeded on the double diamond process. In the discovery phase, prior research analysis and surveys identified the needs and complaints of the victims. In the definition phase, persona and scenario were used to further clarify the problems of living service for indoor temporary residential facilities. In the development phase, wrote a service blueprint and found a section where problems occur during the service delivery process. In the delivery phase, compared the improved service with the existing service and proposed improvement plan. Result: Proposed service solutions that can improve privacy guarantee service, senior care service, and meal and laundry service problems. Conclusion: The proposed improvements are considered to provide improved living services in indoor temporary residential facilities.

  • https://doi.org/10.15683/kosdi.2020.09.30.526 인용 PDF KSCI